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Frequently asked questions
Cancel Eleven Labs: The Right Way
How to cancel Eleven Labs and protect your unused credits
What Eleven Labs is and why you might cancel
Eleven Labs is an AI audio platform that generates realistic synthetic voices from text, clones voices, and provides speech-to-text capabilities for creators, businesses, and developers. The service offers subscription tiers ranging from a free plan through enterprise-level access, each bundled with monthly credits that expire at the end of your billing cycle. Many users sign up to experiment with voice generation for content creation, accessibility features, or automation projects, then discover the service no longer aligns with their needs or workflow.
You might decide to cancel for several legitimate reasons: you completed your project, found a competitor that better suits your use case, encountered unexpected costs, or simply want to pause your subscription while budgets tighten. Whatever your reason, Yafee is here to walk you through the exact cancellation process so you exit cleanly and avoid surprise charges or lost credits.
Eleven Labs company registration and contact details
Eleven Labs Inc. operates from a registered address in New York: 169 Madison Ave #2484, New York, NY 10016. The company is domiciled in the United States and subject to US consumer protection law, including the Federal Trade Commission Act (FTC Act), which governs unfair billing practices and cancellation rights. Knowing this registration is important because it anchors your legal protections if disputes arise, and Yafee recommends keeping this address on file should you need to escalate a billing complaint.
Why cancellation timing matters for your credits
Eleven Labs credits do not roll over into the next month and are forfeited when your subscription ends. If you have 50,000 unused credits on the 25th of the month but your renewal date is the 30th, those credits vanish. This is the single most costly mistake users make, which is why Yafee emphasizes planning your cancellation around your actual billing cycle and credit consumption rather than canceling in a panic.
Pricing and plan overview
Understanding Eleven Labs pricing helps you anticipate your cancellation timing and refund eligibility across all subscription tiers.
| Plan | Monthly price (USD) | Included credits (approx. minutes) | Key features |
|---|---|---|---|
| Free | $0 | 10,000 credits (~10 min) | Basic text-to-speech, limited API calls, 3 studio projects |
| Starter | $5 | 30,000 credits (~30 min) | Commercial license, instant voice cloning, more API access |
| Creator | $11-$22 | 100,000 credits (~100 min) | Professional voice cloning, higher-quality audio output |
| Pro | $99 | 500,000 credits (~500 min) | Advanced output formats, higher concurrency limits, priority support |
| Scale / Business | $330-$1,320 | 2-11 million credits | Multi-seat workspaces, enterprise support, custom integrations |
These prices are current as of the most recent update but subject to promotional discounts and annual billing incentives. Always verify the exact charge amount on your billing statement before you proceed with cancellation, because price changes can affect your refund decision.
Should you cancel Eleven Labs or pause instead
Before you cancel permanently, consider whether pausing, downgrading, or switching to the free plan would better serve your situation.
When downgrading makes sense
If you value Eleven Labs but feel the cost is too high, downgrading to a lower tier (or the free plan) preserves your account, voice library, and project history while reducing your monthly charge. You retain access to your voice clones and studio projects, which is crucial if you plan to return to the service later. Downgrading incurs no penalty and takes effect immediately on your next billing cycle.
When pausing is the better choice
If you need a temporary break but expect to return within three to six months, pausing your subscription stops billing without erasing your account data. Contact Eleven Labs support directly at the registered address to request a pause, as this option may not appear in your account dashboard. Pausing protects your voice library and all studio projects while you reassess your budget or project timeline.
When cancellation is the right move
Cancel only if you are certain you will not return to the service for at least six months, or if you have genuinely switched to a competitor. Cancellation is permanent: Eleven Labs does not automatically retain your voice clones or projects after your final billing cycle ends. Yafee advises confirming with support whether your data will be archived or deleted before you finalize your cancellation.
How to cancel Eleven Labs on web and mobile
Eleven Labs offers multiple cancellation routes depending on your subscription method and device. Follow the exact procedure for your platform to avoid delays or billing errors.
Cancel on the web via elevenlabs.io
- Log into your Eleven Labs account at elevenlabs.io using your email and password.
- If you have forgotten your password, click "Forgot password" and follow the email recovery link.
- Navigate to your account dashboard or profile page by clicking your avatar or initials in the top-right corner.
- Look for a dropdown menu or a "Profile" link.
- Select "Account" or "Settings" from the menu options.
- On some versions, this may appear as a gear icon or "Preferences."
- Locate the "Subscription" or "Billing" section within your account settings.
- This section displays your current plan, renewal date, and monthly charge.
- Click "Manage subscription" or a similar button next to your active plan.
- This opens a modal or new page showing your subscription details.
- Select "Cancel subscription" at the bottom of the subscription management panel.
- Eleven Labs may prompt you to confirm your cancellation reason and offer downgrade alternatives.
- Confirm your cancellation in the final dialog box.
- Your cancellation takes effect at the end of your current billing cycle, not immediately.
- You will receive a confirmation email within 24 hours.
Cancel through apple app store
If you subscribed to Eleven Labs via the Apple App Store on an iPhone, iPad, or Mac, you must cancel through your Apple ID settings, not through the Eleven Labs app.
- Open the "App Store" app on your Apple device.
- On Mac, open the App Store from your Applications folder or Launchpad.
- Tap or click your Apple ID profile icon in the top-right corner.
- Select "Account Settings" on iPhone or iPad.
- On Mac, select "Account Settings" or similar.
- Tap or click "Subscriptions."
- This displays all active subscriptions linked to your Apple ID.
- Find "Eleven Labs" in your subscriptions list and select it.
- If Eleven Labs does not appear, the subscription may have already been canceled or is inactive.
- Tap or click "Cancel Subscription" at the bottom of the Eleven Labs subscription details.
- Apple will ask you to confirm your cancellation reason.
- Confirm your cancellation in the final prompt.
- Your access continues until the end of your current billing period.
- You will receive a confirmation email from Apple within minutes.
Cancel through google play
If you subscribed to Eleven Labs via Google Play on an Android device, you cancel through Google Play settings, not within the Eleven Labs app itself.
- Open the "Google Play Store" app on your Android device.
- Tap the profile icon in the top-right corner.
- Select "Manage subscriptions."
- This displays all active subscriptions on your Google account.
- Find "Eleven Labs" in your subscriptions and tap it.
- If Eleven Labs is not listed, the subscription is already canceled or inactive.
- Tap "Cancel subscription" at the bottom of the screen.
- Google Play will confirm your cancellation reason and offer retention options.
- Confirm your cancellation in the final dialog.
- Your access continues until the end of your billing period.
- Google Play sends a confirmation email to your registered account within minutes.
Understanding your consumer rights and legal protections
Your right to cancel a digital subscription in the United States is protected by federal and state law, and understanding these protections helps you enforce them if Eleven Labs refuses to cancel or charges you after your cancellation date.
Your legal position under the federal trade commission act
The Federal Trade Commission Act (FTC Act) Section 5 prohibits unfair or deceptive practices in commerce, including automatic renewal scams and billing without clear consent. Under the Restore Online Shoppers Confidence Act (ROSCA), Eleven Labs is required to obtain your affirmative, express consent before charging you for a renewal subscription. Consequently, the company must provide a simple, accessible mechanism to cancel your subscription at any time, without requiring you to phone customer service or submit written requests.
Furthermore, Eleven Labs cannot charge your payment method after your cancellation date. If the company bills you after you have canceled, you have the right to dispute the charge with your credit card issuer or payment processor and file a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov.
State law protections and your right to refunds
Your state may impose additional protections. California, New York, and other states require digital service providers to honor cancellation requests within a specific timeframe and may entitle you to a refund if you cancel within a limited window (typically 30 days from your initial purchase). Check your state's attorney general website to confirm local refund eligibility for subscription services.
Dispute resolution and escalation
If Eleven Labs refuses to cancel your account or continues billing after your cancellation date, escalate your complaint to the Federal Trade Commission by filing a report online or calling 1-877-FTC-HELP. You may also contact your state attorney general's consumer protection division. These agencies have enforcement authority over subscription cancellation violations and can compel the company to cease billing and provide restitution.
What happens after you cancel Eleven Labs
Your cancellation takes effect at the end of your current billing cycle, not immediately, so you retain full access to your credits, projects, and voice clones until that date arrives.
Timeline for access after cancellation
You can use your remaining credits and access your studio projects until the last day of your billing period. On the day after your billing cycle ends, Eleven Labs will revoke your access to paid features and downgrade your account to the free tier. Your voice clones, studio projects, and API integrations remain inactive but are not deleted during this transition period.
What happens to your unused credits
Unused credits expire and are forfeited at the end of your billing cycle; Eleven Labs does not issue refunds for unused credits under its standard terms. This is the most important reason to consume your remaining credits before your cancellation takes effect. If you have a large balance of credits (for example, 100,000 or more), consider using them for test projects, batch processing, or generating content for future use before your deadline arrives.
Recovering your voice clones and projects
Before your cancellation becomes final, download or export any voice clones and studio projects you wish to preserve. Eleven Labs supports audio exports in standard formats (MP3, WAV), and voice clone data can be backed up if the service offers an export tool. Yafee strongly recommends completing these exports at least one week before your billing cycle ends, in case technical issues delay the process.
Refund policy and when you can recover your payment
Eleven Labs does not offer automatic refunds for unused credits or partial-month refunds once you cancel, but you may be eligible for a refund in specific circumstances.
Standard refund policy
Eleven Labs retains all payments for the current billing cycle, even if you cancel before consuming all of your credits. If you are within your first 14 days of subscribing and have not used the service extensively, contact Eleven Labs support and request a goodwill refund; the company may honor the request at its discretion. Provide your cancellation reason, your subscription start date, and proof of minimal usage to strengthen your case.
Refunds for unauthorized charges or billing errors
If Eleven Labs charged your payment method after your cancellation date, or if you never authorized a charge in the first place, you have the right to dispute that charge with your credit card issuer, PayPal, or bank. Contact your financial institution within 60 days of the disputed charge and provide evidence of your cancellation (such as the confirmation email). Your payment processor will investigate and may reverse the charge entirely.
How yafee helps you recover unauthorized charges
If you need assistance disputing a charge with your credit card company or payment processor, Yafee provides templates and step-by-step guidance to file your dispute without delay. Yafee has helped thousands of consumers cancel subscriptions and recover unauthorized charges by providing clear, legally grounded instructions that accelerate your dispute resolution.
Common mistakes to avoid when canceling Eleven Labs
Cancellation is straightforward, but a few preventable errors can cost you credits or leave you billed unexpectedly, so review this section before you proceed.
Mistake 1: not consuming your remaining credits before the cancellation date
Your credits expire on your last day of access and cannot be recovered. If you have 200,000 unused credits, spend them on voice generation, cloning, or API calls before your cancellation becomes effective. Create sample projects, generate test audio, or batch-process content to maximize your remaining balance.
Mistake 2: canceling through the wrong channel
If you subscribed via Apple App Store or Google Play, you must cancel through those platforms, not through the Eleven Labs website. Canceling only on the web will not stop billing if your subscription is tied to an app store account. Always verify which method you used to subscribe and cancel through the corresponding platform.
Mistake 3: assuming cancellation is immediate
Your cancellation takes effect at the end of your billing cycle, not on the day you submit your request. If your billing cycle renews on the 15th and you cancel on the 10th, you will be charged again on the 15th. Plan your cancellation timing carefully and verify your exact renewal date before submitting your cancellation request.
Mistake 4: not saving your confirmation email
Eleven Labs sends a confirmation email within 24 hours of your cancellation request. Save this email and forward it to your records or email archive. If the company bills you again after your cancellation date, you will need this confirmation as evidence when disputing the charge with your payment processor.
Mistake 5: deleting the Eleven Labs app instead of canceling the subscription
Removing the app from your device does not cancel your subscription. You must complete the cancellation process through elevenlabs.io, Apple App Store, or Google Play, depending on your subscription method. Deleting the app alone will result in continued billing until you officially cancel.
Comparison: when to downgrade, pause, or cancel
Use this table to determine the best course of action based on your situation and timeline.
| Your situation | Recommended action | Renewal charge? | Access retained? |
|---|---|---|---|
| You want to reduce costs but may return | Downgrade to free or lower tier | No (or lower charge) | Yes (limited features) |
| You need a temporary break (3-6 months) | Pause subscription (contact support) | No | Partial (no credit deductions) |
| You are switching to a competitor permanently | Cancel subscription | No (after current cycle) | Until end of billing period only |
| You are not using the service and want to stop all charges | Cancel subscription | No (after current cycle) | Until end of billing period only |
| You want to preserve your voice clones long-term but stop paying | Cancel, then download exports first | No (after current cycle) | Exports only (account inactive) |
| You are unsure if you will return | Downgrade first, cancel later if needed | No or minimal | Yes (limited) |
Cancellation checklist and next steps
Complete this checklist before and after your cancellation to ensure a clean exit from Eleven Labs.
- Identify your subscription method: website, Apple App Store, or Google Play.
- Log into your Eleven Labs account and note your exact renewal date.
- Calculate how many credits you have remaining and how long it will take to consume them.
- Generate, download, or export any voice clones or studio projects you need to preserve.
- Use or consume all remaining credits before your cancellation deadline.
- Submit your cancellation request through the appropriate platform (website, Apple App Store, or Google Play).
- Save your cancellation confirmation email and forward it to your records.
- Monitor your bank or credit card statement on your next renewal date to confirm no charge appears.
- If a charge appears after cancellation, dispute it with your payment processor within 60 days.
- If Eleven Labs refuses to cancel, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov.
Why yafee makes cancellation simple and safe
Canceling a subscription should not require legal expertise, yet confusion about refunds, billing cycles, and cancellation mechanisms leaves many users overpaying or losing credits. Yafee has built a platform that translates service provider terms, local consumer law, and procedural steps into plain, actionable guidance. Whether you are canceling Eleven Labs, Apple Music, or any other digital subscription, Yafee empowers you with the information you need to exit cleanly, recover unauthorized charges, and understand your legal protections under the FTC Act and state consumer law.
Our library covers over 500 services across SaaS, streaming, software, and membership categories, and we ground every cancellation guide in consumer protection law. Yafee has helped thousands of users cancel subscriptions without incurring phantom charges, understand their refund eligibility, and escalate disputes to regulatory agencies when needed. Visit yafee.com to explore our full library of cancellation guides, dispute templates, and consumer rights resources.
Contact information and company address
For escalation or formal correspondence, use Eleven Labs' registered business address:
Eleven Labs Inc.
169 Madison Ave #2484
New York, NY 10016
United States
For complaints regarding unauthorized billing or refusal to cancel, file a report with the Federal Trade Commission at reportfraud.ftc.gov or call 1-877-FTC-HELP. You may also contact your state attorney general's consumer protection division. Yafee provides templates and filing instructions for these complaints on our resource center, and our team is available to clarify your rights at any step in the cancellation or dispute process.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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