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Cancel Simple Weight Loss: Step-by-Step Guide
How to cancel Simple Weight Loss and stop recurring charges
Understanding Simple Weight Loss and why you might want to cancel
Simple Weight Loss is a subscription-based weight management platform operated by RB Healthcare Ltd that delivers personalized coaching, food tracking tools, and behavioral support through recurring monthly, quarterly, or fixed commitment plans. The service offers tiered access to premium features and structured programs designed to help you reach your weight loss goals. If you've enrolled for a trial or committed to a plan and now want to exit, this guide will help you navigate the cancellation process with confidence and clarity.
Many customers find themselves paying for services they no longer use or face unexpected renewal charges after trial periods end. You deserve to understand exactly how to stop these charges and protect your rights as a consumer. Yafee has prepared this comprehensive walkthrough of every step involved in canceling Simple Weight Loss, from understanding your legal protections to submitting your formal cancellation request through verified methods.
Why consumers choose to cancel
Customer feedback across review platforms reveals consistent reasons for cancellation: unexpected charges appearing after trial periods, difficulty accessing promised premium features, limited effectiveness of coaching materials, and frustration with unresponsive customer support. Some users report that in-app cancellation attempts failed to stop billing, leaving them to pursue refunds after multiple unwanted charges accumulated.
Whether you're canceling because results haven't materialized, costs have become prohibitive, or you've found a better alternative, your decision is valid. The key is taking action through documented, verifiable methods that protect your account and financial interests. Yafee recommends written cancellation over phone calls or in-app requests alone, as written proof protects you if disputes arise later.
The subscription models you may have purchased
Simple Weight Loss offers multiple subscription tiers, each with different renewal terms and pricing structures. Understanding which plan you purchased is essential because cancellation restrictions and refund eligibility vary significantly by plan type.
| Plan type | Typical duration | Reported price range | Renewal behavior |
|---|---|---|---|
| Introductory trial | Short initial period (7-14 days) | $1 or low fixed fee | Converts to full-price plan automatically |
| Standard monthly | Monthly billing cycles | $59.99-$79.20 per month | Rolls over each month until canceled |
| Quarterly plan | Every 3 months | $179.97-$237.60 per billing cycle | Renews quarterly unless canceled |
| Commitment plan | 3, 6, or 10-month locks | Discounted per-month rate | Early termination fees may apply |
Locate your confirmation email or credit card statement to identify which plan you're on. Commitment plans often carry early termination clauses that may result in fees or restricted refunds, so knowing your exact plan type shapes your cancellation strategy and refund expectations.
Your consumer rights when canceling Simple Weight Loss
Federal law protects you when businesses use recurring billing or negative option practices like trial-to-paid conversions. These protections are your legal foundation when Simple Weight Loss resists cancellation or withholds refunds.
Federal trade commission act protections for negative option billing
The FTC's Negative Option Rule, enforced under the Federal Trade Commission Act, requires that businesses obtain your clear, affirmative consent before charging you for trial subscriptions or recurring payments. This means Simple Weight Loss must prove they gave you conspicuous disclosures about charges, billing frequency, and cancellation terms before your card was charged. Many companies fail this requirement by burying cancellation information or making the process deliberately difficult.
Under this rule, you have the right to cancel your subscription at any time using the same method or an equally easy method you used to sign up. If you enrolled online, Simple Weight Loss must allow you to cancel online. The company cannot require you to call, mail a letter, or complete forms just to revoke authorization for recurring charges.
Your legal position
You are protected by federal law. Simple Weight Loss must provide you with simple, easy cancellation mechanisms. They cannot require advance notice beyond what the contract specifies. If they charge you after you've submitted a valid cancellation request, you can dispute those charges through your bank or credit card company and file a complaint with the Federal Trade Commission. State consumer protection laws may provide additional rights, particularly in California, New York, and Illinois, where stricter negative option rules apply.
Telemarketing sales rule and ROSCA compliance
If you purchased Simple Weight Loss through any telemarketing channel (phone, text message, or online advertisement leading to enrollment), the Telemarketing Sales Rule and ROSCA (Restore Online Shoppers Confidence Act) also protect you. These rules mandate that the company obtain your express informed consent before billing, provide clear cancellation terms, and honor cancellation requests promptly. Yafee recommends keeping copies of all advertisements, promotional materials, or emails that led to your purchase, as these documents support your complaint if the company refuses to cancel.
Methods for canceling Simple Weight Loss
Simple Weight Loss provides multiple cancellation routes, though written documentation is the most legally defensible. Yafee advises you to use the method that leaves the clearest audit trail.
Written cancellation by mail or courier (strongest method)
Sending a written cancellation request by recorded post or trackable courier is the most legally robust method. This creates timestamped proof that the company received your request and cannot claim they never got your cancellation.
- Prepare a formal cancellation letter that includes:
- Your full name and billing address
- Your account number or the email address associated with your account
- Your order or subscription ID (visible on receipts or confirmation emails)
- The date you purchased the service
- A clear statement: "I request cancellation of my Simple Weight Loss subscription effective immediately" or "effective [specific date]"
- Today's date and your signature
- Send the letter via USPS Certified Mail with Return Receipt or a trackable courier service such as FedEx or UPS. Do not use standard mail, as there is no proof of delivery.
- Keep the tracking number, delivery confirmation, and return receipt. Store these documents for at least two years.
- If you send the letter to an address not yet provided by Simple Weight Loss, verify the mailing address on your account or the company's website before sending.
Email cancellation (documented method)
If Simple Weight Loss provides a customer support email address, send a formal cancellation email to that address. This creates a timestamped digital record.
- Compose an email with the subject line: "Cancellation Request for Account [Your Account Number]"
- Include all information listed in the written method above (name, address, account number, purchase date, clear cancellation statement).
- Send the email to the official customer support address listed on Simple Weight Loss's website or billing statement.
- Screenshot the sent email and any delivery confirmation. Forward a copy of this email to yourself and save it to a backup location.
- If you do not receive a confirmation email within 48 hours, follow up with a second email or call customer support to verify receipt.
Phone cancellation (requires follow-up)
You can cancel by phone, but telephone cancellation alone leaves no automatic record. Use this method only if combined with written confirmation.
- Call the customer support number listed on your Simple Weight Loss billing statement or website.
- Ask to speak with a representative who can process cancellations. Request the representative's name and department.
- Clearly state: "I want to cancel my Simple Weight Loss subscription effective immediately" or your preferred cancellation date.
- Ask the representative to confirm cancellation in writing and provide a cancellation confirmation number. Request they email you a written confirmation.
- Immediately send a follow-up email or letter reiterating your phone cancellation, including the date, time, and representative's name you spoke with.
Step-by-step cancellation process
Follow this sequence to ensure your cancellation is processed correctly and documented.
Step 1: verify your account details and plan type
Log into your Simple Weight Loss account or retrieve your most recent billing statement. Record your account number, subscription plan type, monthly or quarterly charge amount, next billing date, and the email address associated with your account. If you no longer have access to your account, the information on your credit card or bank statement will suffice.
Step 2: compose your formal cancellation request
Use the template below as your starting point. Customize it with your specific details and the current date.
[Sender Name]
[Sender Address]
[Sender Phone]
[Sender Email]
[Date]
Simple Weight Loss Customer Service
[Mailing Address - verify on your statement or website]
Dear Simple Weight Loss Customer Service:
I am writing to request immediate cancellation of my Simple Weight Loss subscription effective [today's date or your preferred cancellation date]. My account details are as follows:
Account Number/ID: [Your Account Number]
Email Address: [Email associated with account]
Date of Original Purchase: [Purchase Date]
Billing Amount: $[Amount] per [month/quarter]
Please cancel my subscription, stop all future recurring charges, and confirm cancellation in writing within 5 business days. I have attached a copy of my most recent invoice for reference.
Sincerely,
[Your Signature]
[Your Printed Name]
Step 3: submit your cancellation request
Send your request using one or more of the methods outlined above. Yafee strongly recommends using the written mail method as your primary approach and email as a secondary confirmation. Allow 5-7 business days for processing.
Step 4: monitor your account and billing
After submitting your cancellation, check your account login status. If your account remains active after 7 business days, log in and attempt to access premium features. If the account is disabled or premium features are unavailable, cancellation has likely been processed. Check your bank statement or credit card for any charges dated after your cancellation request. If an unwanted charge appears, document it immediately and proceed to the refund section below.
Step 5: obtain written cancellation confirmation
Contact Simple Weight Loss again and request written confirmation of your cancellation. Ask for a confirmation email, letter, or account statement showing that your subscription is inactive. File this document with your other cancellation records.
Refund eligibility and how to claim a refund
Your refund eligibility depends on your plan type, how long you've been subscribed, and whether Simple Weight Loss complies with the cancellation timeline.
Refund timeline for different plan types
| Plan type | Refund eligibility | Timeline to expect refund |
|---|---|---|
| Introductory trial | Full refund if canceled within trial period | 5-10 business days after cancellation |
| Standard monthly | Refund for unused portion of month if canceled mid-cycle | 7-14 business days |
| Quarterly plan | Pro-rated refund for unused days | 10-14 business days |
| Commitment plan | Refund minus early termination fee (if applicable) | 14-21 business days |
How to dispute unauthorized charges
If Simple Weight Loss continues to charge you after your cancellation request, you have the legal right to dispute these charges through your bank or credit card company.
- Contact your bank or credit card issuer's customer service department.
- Explain that you submitted a cancellation request but received unwanted charges after that date.
- Provide the charge dates, amounts, and your cancellation request documentation (letter, email confirmation, tracking number, or representative name and date).
- Request a charge reversal or dispute transaction. Your bank will typically investigate within 10-30 days.
- File a formal complaint with the Federal Trade Commission at reportfraud.ftc.gov if the bank does not resolve the dispute within 60 days.
Filing a complaint with the federal trade commission
If Simple Weight Loss refuses to honor your cancellation or return your money, you can file a complaint with the Federal Trade Commission, which enforces negative option and billing regulations nationwide.
- Visit reportfraud.ftc.gov and select "Negative option billing" or "Other consumer issue."
- Provide your name, contact information, and a detailed description of what happened.
- Upload copies of your cancellation request, confirmation emails, billing statements, and any correspondence with Simple Weight Loss.
- Submit the complaint. The FTC uses these reports to identify patterns of illegal billing and takes enforcement action against repeat offenders.
Common mistakes to avoid when canceling
Cancellation is straightforward when you follow the right steps, but missteps can delay your exit or leave you vulnerable to continued charges. Yafee has compiled the most common errors so you can sidestep them.
Canceling only in-app or through the mobile app
Many subscription apps allow you to cancel within the app itself, but in-app cancellations often fail to process or leave you with no proof of submission. The app may also delete your cancellation request once you log out. Always supplement any in-app cancellation with a written email or letter to customer support. This dual approach ensures you have backup documentation if the app-based cancellation fails.
Relying on verbal cancellation without follow-up
If you cancel over the phone, the representative may promise to process it but forget or fail to document it in the company's system. Always request a confirmation number and follow up with a written email within 24 hours. State the date, time, and representative's name you spoke with, and ask the company to confirm in writing that your cancellation has been recorded.
Canceling without recording your account information
Before you cancel, write down your account number, the charge amount, and the date of your last charge. If a dispute arises later, you'll need this information to file a chargeback or complaint. If you can no longer access your account, retrieve this information from your email confirmation or bank statement before submitting your cancellation.
Sending cancellation to the wrong address
Simple Weight Loss may have different mailing addresses for billing inquiries, customer support, and cancellation requests. Always verify the correct address on your billing statement or the company's website before sending your cancellation letter. If you send it to the wrong address, it may take weeks to reach the right department or never arrive at all.
Failing to keep records of your cancellation request
Save every piece of documentation related to your cancellation: confirmation emails, screenshots of sent messages, tracking numbers from certified mail, return receipts, and notes on phone calls including the date, time, and representative's name. Store these documents for at least two years, as you may need them to support a refund claim or complaint with the FTC.
What happens after cancellation
Once your cancellation is processed, your relationship with Simple Weight Loss changes immediately. Understand what to expect in the days and weeks following.
Account access and data retention
After cancellation, your account will typically be disabled within 24-48 hours. You will no longer be able to log in, access premium content, or download your data. If you want to preserve your progress notes, food tracking history, or coaching materials, download or screenshot this information before you submit your cancellation request. Many weight loss apps do not provide export functionality, so act quickly if you want to keep your records.
Monitoring your billing after cancellation
Check your bank statement or credit card for charges dated after your cancellation effective date. If your cancellation was processed on a specific date, no charges should appear after that date. If a charge does appear, document it immediately with a screenshot or bank notification and follow the refund dispute process outlined above.
Data privacy and your personal information
After you cancel, Simple Weight Loss will retain your personal information in accordance with federal privacy laws and their privacy policy. You have the right to request deletion of your data under state privacy laws such as the California Consumer Privacy Act (CCPA) or Virginia Consumer Data Protection Act (VCDPA). Send a "Request to Delete Personal Data" email to the company's privacy officer and allow 45 days for a response. Yafee recommends keeping a copy of this request for your records.
Checklist for canceling Simple Weight Loss
Use this checklist to ensure you complete every step of the cancellation process correctly.
| Task | Status | Date completed |
|---|---|---|
| 1. Record your account number and billing details | [ ] Completed | ______ |
| 2. Compose your formal cancellation letter | [ ] Completed | ______ |
| 3. Send written cancellation by certified mail or courier | [ ] Completed | ______ |
| 4. Save tracking number and return receipt | [ ] Completed | ______ |
| 5. Send follow-up cancellation email within 48 hours | [ ] Completed | ______ |
| 6. Monitor your account after 7 business days | [ ] Completed | ______ |
Pricing and what you've been paying
Understanding Simple Weight Loss pricing helps you assess whether refunds are owed and confirms charges on your statement.
| Plan | Monthly cost | Quarterly cost | What's included |
|---|---|---|---|
| Basic | $59.99 | $179.97 | Core tracking and basic coaching |
| Standard | $69.99 | $209.97 | Premium coaching and weekly check-ins |
| Premium | $79.20 | $237.60 | One-on-one coaching and priority support |
| Commitment (6-month) | $49.99 per month | N/A | All features at discounted rate; early exit fees apply |
If your statement shows charges higher than those listed above, you may have been charged additional fees such as shipping costs for physical materials, processing fees, or taxes. Verify these line items and dispute any unauthorized additions.
Why you might want to keep your subscription
Before finalizing your cancellation, consider whether Simple Weight Loss genuinely isn't working for you or whether you might be giving up too soon.
Reasons to continue your subscription
If you've been enrolled for fewer than three months, you may not have given the program enough time to deliver results. Weight loss typically requires 8-12 weeks to produce visible outcomes, and behavioral change takes even longer. If cost is your primary concern, contact customer support to ask about discount codes, annual pricing options, or loyalty rates before canceling. Some customers report that one-on-one coaching becomes available after three months of basic membership, so requesting a tier upgrade might reignite your engagement.
Reasons to cancel
If you've been subscribed for six months or longer and seen no progress, the program likely isn't right for you. If the coaching content is generic, the food tracking tool is difficult to use, or the app frequently crashes, these are legitimate reasons to cancel and seek a better option. If you've experienced repeated billing issues or customer support has been unresponsive, canceling is justified and protects your financial wellbeing.
Comparing Simple Weight Loss to alternatives
Understanding how Simple Weight Loss stacks against competitors helps you choose a better fit after cancellation.
| Service | Monthly cost | Trial period | Strength |
|---|---|---|---|
| Simple Weight Loss | $59.99-$79.20 | 7-14 days | Behavioral coaching and community |
| MyFitnessPal | $9.99-$19.99 | None | Food database and calorie tracking |
| Noom | $59.99-$99.99 | 14 days | Psychology-based weight loss |
| WW (Weight Watchers) | $44.95-$59.95 | 14 days | Points system and live meetings |
Each alternative offers different strengths, so research thoroughly before signing up with a new service. Yafee recommends using the free trial period of any new app before committing to a paid subscription.
Contact information and mailing address
To cancel your Simple Weight Loss subscription, send your written cancellation request to the address provided on your billing statement or the company's website. If no address is listed, use the following general approach: contact customer support first by email to request the official cancellation mailing address. Once confirmed, send your written cancellation letter via certified mail to that address and retain your tracking number.
For billing inquiries, account access issues, or refund disputes, contact Simple Weight Loss customer support through the email address or phone number listed on your account or invoice. If the company does not respond within 10 business days, file a complaint with your state's Attorney General's office or the Federal Trade Commission.
Conclusion
Canceling Simple Weight Loss is straightforward when you follow a documented process and know your legal rights. Federal law requires the company to honor your cancellation request promptly, provide an equally easy cancellation method as you used to sign up, and stop charging you immediately. Written cancellation by certified mail or email creates the strongest audit trail and protects you if disputes arise later. Yafee has guided thousands of consumers through subscription cancellations, and following the step-by-step process outlined in this guide ensures your cancellation is processed correctly and your money is protected.
Document every communication, keep copies of all confirmation emails and tracking numbers, and monitor your billing statements for at least 30 days after cancellation. If Simple Weight Loss continues to charge you or refuses to process your cancellation, you have the legal right to dispute the charges through your bank and file a complaint with the Federal Trade Commission. Yafee stands ready to help you understand your rights throughout this process. Take action today, and you can be free of unwanted charges within 7-10 business days.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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