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Frequently asked questions
Cancel My IQ: The Right Way to Stop Charges
How to cancel My IQ and reclaim control of your recurring charges
What My IQ is and why cancellation matters
My IQ is an online intelligence testing platform that offers at-home IQ assessments, cognitive reports, personality evaluations, and skill development courses. The service operates on a subscription model, which means that after you complete an initial assessment, the company may automatically enroll you in recurring monthly or bi-weekly billing. Understanding what you agreed to and how to cancel before unexpected charges compound is essential to protecting your financial security.
If you have already experienced surprise charges on your credit card statement or you want to prevent them altogether, you are in the right place. At Yafee (yafee.com), we help thousands of consumers navigate confusing cancellation processes every month, and My IQ cancellations are among the most common requests we see. Our goal is to walk you through the exact steps you need to stop charges and reclaim control over your subscription before the next billing cycle.
Why consumers cancel My IQ
The vast majority of cancellation requests for My IQ stem from one core issue: unexpected recurring charges. You may have paid a small introductory fee of $0.50 to $1.00 to take the initial IQ test, only to discover a charge of $14.99 to $29.99 appearing on your credit card statement days or weeks later. This pattern reflects how the service structures its trial and subscription model at checkout.
Beyond surprise billing, other users cancel because they completed the test and received their results, making ongoing access unnecessary. Some discover that the premium features and courses do not justify the recurring cost. Others cancel after experiencing slow customer support responses or difficulty accessing their promised features. Regardless of your reason, Yafee believes you deserve a straightforward cancellation process and clarity on what you are owed.
The subscription plans and pricing
My IQ offers multiple subscription tiers, each of which auto-renews unless you cancel before the billing period ends. Here is what you should know before you cancel:
| Plan | Cost | Renewal cycle | Key features |
|---|---|---|---|
| Bi-weekly subscription | $14.99 | Every 14 days | 7-day trial; IQ certificate; access to cognitive development tools |
| Monthly excellence plan | $29.99 | Every 30 days | Complete cognitive assessment suite; courses and training modules |
| One-time test fee | $0.50 to $1.00 | No renewal | Initial IQ test only; no ongoing access |
The key problem: you may have intended to pay only for the test, but the checkout process enrolled you in one of the recurring plans automatically. This is why cancellation becomes urgent. The sooner you cancel, the sooner you stop new charges and preserve any refund eligibility.
Your consumer rights under united states federal law
You have legal protections before you cancel, and understanding them strengthens your position if disputes arise.
The negative option rule and your rights
Under the Federal Trade Commission's Negative Option Rule (16 C.F.R. Part 429), My IQ must obtain your clear, affirmative consent before charging you for any recurring subscription. The company must disclose all material terms-including subscription cost, frequency, and cancellation process-in a clear and conspicuous manner before you purchase. If the company failed to disclose these terms clearly at checkout, or if you did not knowingly agree to recurring charges, you have grounds to dispute those charges and demand a refund.
Furthermore, the Negative Option Rule requires the company to provide you with a simple mechanism to cancel. A simple mechanism means you must be able to cancel online, by phone, or by mail using the same method by which you enrolled. My IQ cannot require you to call a customer service line if you signed up online, and the company cannot make cancellation deliberately difficult or time-consuming.
Your legal position
If My IQ charged you without clear prior consent, or if you cannot find a straightforward way to cancel, you have a right to file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. You may also pursue a chargeback through your credit card issuer if the company refuses to refund unauthorized or improperly disclosed charges. State consumer protection laws in your jurisdiction may provide additional remedies. Yafee recommends documenting all charges and cancellation attempts before you escalate.
How to cancel My IQ step by step
My IQ provides two primary cancellation methods: online through your account portal and by mail to their registered address.
Method 1: cancel online through the account portal
Canceling online is the fastest and most reliable method because you receive immediate confirmation.
- Log in to your My IQ account using your email address and password
- Go to the My IQ login page and enter your credentials
- If you cannot remember your password, click "Forgot password" and follow the email recovery steps
- Navigate to your account settings or subscription management section
- Look for a "Billing," "Subscription," or "Account" menu in your dashboard
- Select "Manage subscription" or "Billing settings"
- Locate the cancellation option or "Cancel subscription" button
- This may appear under a "Subscription status" or "Active memberships" section
- Read any warning text that explains you will lose access at the end of your billing period
- Click "Cancel" and confirm your cancellation request
- You may be prompted to select a reason for cancellation (this is optional, but provides feedback to the company)
- Do not let additional offers or discount prompts deter you from completing the cancellation
- Capture a screenshot of your cancellation confirmation
- Save the confirmation page, email, or reference number for your records
- This proof is essential if you later dispute charges or need to escalate
You will retain access to My IQ until the end of your current billing period. After that date, your account will be deactivated and no new charges will be applied.
Method 2: cancel by mail
If you cannot access your online account or prefer written documentation, you may submit a cancellation request by mail.
- Prepare a written cancellation letter
- Include your full name, email address, and account number (if you have it)
- State clearly that you are requesting to cancel your My IQ subscription effective immediately
- Request a written confirmation of cancellation
- Keep a copy for your records
- Mail your letter to the registered address for My IQ
- Address: 2093 Philadelphia Pike #3129, Claymont, DE 19703, United States
- Use certified mail with return receipt requested to prove delivery
- Allow 7 to 10 business days for processing after the company receives your letter
- Follow up if you do not receive confirmation
- If you do not hear back within 14 days, contact My IQ customer support by email or phone to verify receipt
- Reference your certified mail tracking number and the date you sent the letter
Although mailing takes longer, it creates a paper trail that is invaluable if you need to dispute charges with your credit card company or the Federal Trade Commission.
What happens after you cancel
Understanding the timeline and your access after cancellation prevents confusion and helps you monitor for unexpected charges.
Your access and billing timeline
Once you submit your cancellation, you retain full access to My IQ until the end of your current billing period. If you are on a bi-weekly plan and you cancel on day 5, you will keep access for the remaining 9 days of that billing cycle. If you are on a monthly plan, you will keep access for the remainder of that month.
After your billing period ends, the company will deactivate your account and stop all recurring charges. No new charge will appear on your credit card statement. If a charge does appear after your billing period has ended, that is a violation of the Negative Option Rule, and you should immediately dispute it with your credit card issuer and report it to the Federal Trade Commission.
Monitoring your credit card statement
Mark your calendar with the end date of your current billing period. For 30 days after that date, check your credit card statement carefully to ensure no additional charges appear. Yafee recommends setting a phone reminder to check your statement on the 5th of the following month.
If a charge appears after cancellation, contact your credit card issuer immediately. Most credit card companies allow you to file a dispute (called a chargeback) for unauthorized or erroneous charges within 60 to 120 days of the transaction. The credit card issuer will investigate, and My IQ will be required to prove that the charge was authorized.
How to request a refund
Cancellation stops future charges, but you may be entitled to a refund if you cancel within a trial period or if the company violated disclosure rules.
Refund eligibility under the negative option rule
If you are still within a free trial period or a money-back guarantee window advertised by My IQ, you have a strong legal claim for a refund. The Negative Option Rule requires companies to honor refund periods clearly disclosed at checkout.
If you cancel outside a formal refund window but the company failed to obtain clear consent before charging you, you may still dispute the charges. Yafee recommends sending a written refund request to My IQ within 30 days of the disputed charge, citing the lack of clear disclosure at checkout.
How to request a refund
Contact My IQ customer support by email or through your account portal. Reference the specific charges you dispute, explain why you believe they were unauthorized or improperly disclosed, and request a refund. Save all correspondence. If the company denies your request, file a chargeback with your credit card issuer or file a complaint with the Federal Trade Commission at reportfraud.ftc.gov.
Common mistakes to avoid when canceling
Cancellation is straightforward, but small missteps can delay the process or leave you vulnerable to continued charges.
Assuming your account is automatically canceled
Simply stopping your use of My IQ does not cancel your subscription. The company will continue to charge you unless you explicitly submit a cancellation request through the online portal or by mail. Inactivity is not cancellation. Yafee has seen thousands of users charged for months because they assumed their account would close on its own.
Canceling your payment method instead of the subscription
Some users cancel their credit card or close their bank account thinking this will stop charges. It will not. The company will attempt to collect payment using updated billing information on file or will send your account to a debt collector. Always cancel the subscription directly with My IQ.
Forgetting to save your confirmation
If you cancel online, screenshot or save the confirmation page immediately. Email confirmation sent by the company may be delayed or lost. Consequently, having written proof of cancellation is your primary defense if a charge appears later or if you need to escalate to your credit card issuer.
Attempting to cancel during high customer service volume
If you use the online portal, you can cancel at any time of day. If you attempt phone cancellation, call during business hours and have your account number ready. Do not rely on voicemail; wait to speak with a representative who can confirm your cancellation verbally.
Pricing comparison and whether you should cancel
Before you cancel, you may want to evaluate whether the cost justifies continued use.
| Scenario | Annual cost | Break-even value | Should cancel? |
|---|---|---|---|
| Bi-weekly subscription ($14.99 every 14 days) | $389.74 | You must use cognitive tools or courses worth at least $30 per month | Yes, if unused |
| Monthly subscription ($29.99 per month) | $359.88 | You must use the assessment suite and courses worth at least $30 per month | Yes, if unused |
| One-time test fee ($0.50 to $1.00) | $0.50 to $1.00 | Test access only; no ongoing value | Consider if enrolled in recurring by mistake |
If you completed your IQ test and have no intention of using the courses or cognitive tools, cancellation is financially wise. If you are actively using the assessment suite and skill development courses, you may choose to keep your subscription. Nevertheless, if you cancel and later decide you want to re-enroll, you can do so at any time.
Your cancellation checklist
Use this checklist to ensure you have completed all steps correctly and protected your interests.
- Log in to your My IQ account and verify your subscription status and billing date
- Navigate to your subscription settings and click "Cancel subscription"
- Read and understand any warnings about loss of access after your current billing period
- Confirm your cancellation and capture a screenshot of the confirmation page
- Note the exact date your subscription will end (for example, "January 31, 2025")
- Check your email for a cancellation confirmation from My IQ within 24 to 48 hours
- On the first day after your subscription end date, log in to confirm your account is deactivated
- Review your credit card statement for the next 30 days to ensure no new charges appear
- If a charge appears, contact your credit card issuer and file a chargeback dispute immediately
- Save all cancellation confirmations, emails, and screenshots for at least one year
Contact and escalation
If you cannot cancel online or if My IQ refuses to process your cancellation, you have recourse.
My IQ mailing address for cancellations and disputes
Submit cancellation requests and written disputes to:
My IQ Customer Service
2093 Philadelphia Pike #3129
Claymont, DE 19703
United States
Use certified mail with return receipt to prove delivery. Allow 10 to 14 business days for processing.
Escalation to the federal trade commission
If My IQ refuses to cancel your subscription or denies your refund request, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. The FTC enforces the Negative Option Rule and can mandate refunds and penalties if the company violated federal law.
Disputing charges with your credit card issuer
If charges continue after cancellation, contact your credit card issuer or bank and request a chargeback (dispute) for unauthorized or erroneous transactions. Provide your cancellation confirmation and evidence that the charge occurred after your subscription ended. Most credit card companies will investigate and reverse the charge within 30 to 60 days.
Why yafee helps you cancel with confidence
Canceling a recurring subscription should not require navigating legal jargon or hours on hold with customer support. Yafee has helped thousands of consumers cancel My IQ and other subscription services by grounding cancellation advice in federal consumer law, providing step-by-step procedures, and clarifying what you are legally entitled to. When My IQ makes cancellation difficult or when charges persist after cancellation, you now understand your rights under the Negative Option Rule and how to escalate through your credit card issuer or the Federal Trade Commission. Visit Yafee (yafee.com) to explore cancellation guides for thousands of other services, access cancellation templates, and connect with consumer advocates who can help you recover unauthorized charges. Your subscription is your choice, and cancellation is your right.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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