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Frequently asked questions
Cancel Tennis TV: The Right Way
How to cancel Tennis TV in singapore and reclaim your money
What is Tennis TV and why you might cancel
Tennis TV is a subscription streaming service operated by ATP Media Operations Limited, bringing live and on-demand professional tennis directly to your device. You gain access to every ATP match, full-match replays, expertly curated highlights, and viewer tools like resume-play and spoiler-free mode. If you subscribe in Singapore but discover the service no longer suits your needs, you have clear legal rights to cancel and recover your funds within specific timeframes.
What you get with a Tennis TV subscription
When you subscribe, you unlock live ATP matches as they happen, full-match replays at your convenience, and professionally edited highlight packages. The platform includes features designed for serious tennis fans: resume-play lets you pause and return where you left off, while spoiler mode conceals scores until you're ready to watch. You can stream across supported devices, though content availability varies by region and device type.
Why cancellations happen
Subscribers cancel Tennis TV for several common reasons: the subscription cost adds up across multiple services, coverage doesn't match expectations in your region, or you simply lose interest in professional tennis. Whatever your reason, Singapore law gives you a defined window to cancel without penalty. Understanding your position before you act ensures you recover your money efficiently.
Your legal position under singapore consumer law
Singapore's Consumer Protection (Fair Trading) Act grants you specific rights when you cancel a distance contract like a digital subscription. This legal framework protects you from unfair terms and gives you a cooling-off period to reconsider.
The 14-day cooling-off right explained
Your right to cancel within 14 days is automatic under the Consumer Protection (Fair Trading) Act. You do not need Tennis TV's permission; you simply notify them in writing of your intention to cancel. This applies whether you subscribed via Tennis TV's website, the mobile app, or a third-party platform. The 14-day window opens on the date you subscribe, not the date your payment clears. If you cancel within this period and have not streamed significant content, you're entitled to a full refund to your original payment method.
Your legal position: Once you submit a valid cancellation notice in writing, Tennis TV must acknowledge your request and process your refund within 30 days of receipt. If they refuse or fail to respond, you can escalate to the Consumers Association of Singapore (CASE), which enforces consumer rights and can compel the company to honour the law.
What counts as substantial use of the service
Here's where many subscribers slip up: if you stream or download content during the 14-day period, you may forfeit your cooling-off right. Tennis TV's subscription terms explicitly state that streaming or downloading content constitutes acceptance of the service and waives the cooling-off protection. The critical factor is acting quickly. If you subscribed but realised Tennis TV doesn't meet your needs, cancel within the first few days, before you settle in to watch matches. Yafee recommends cancelling immediately if you're uncertain, because once content consumption begins, your legal protection weakens significantly.
Refunds and charges after the 14-day window
After 14 days, refunds become rare unless Tennis TV materially breaches your service. If the platform experiences a significant outage or suspension during your paid period that materially affects access, you may request a proportionate refund on a case-by-case basis. Otherwise, paid subscriptions are non-refundable after the cooling-off window closes. This is why prompt action matters. If your annual subscription renews and you didn't cancel before the 14-day period, you forfeit your right to a full refund of that renewal charge.
Pricing for Tennis TV in singapore
Tennis TV charges in USD, but your payment method converts to Singapore dollars at the prevailing exchange rate on the transaction date. Below is the pricing breakdown and what each plan includes.
Monthly and annual subscription plans
| Plan | Price (SGD) | Billing cycle | What's included |
|---|---|---|---|
| Monthly subscription | S$22.94 approx. | Monthly | Live ATP matches, full replays, highlights, spoiler mode, all features |
| Annual subscription | S$182.24 approx. | Annual | Full year access to all live matches, replays, highlights, and features |
| Exchange rates fluctuate. Your actual charge depends on the current SGD/USD rate and your card issuer's conversion fee. | |||
When your subscription renews
Monthly subscriptions renew automatically on the same date each month. Annual subscriptions renew on the anniversary of your purchase. You must cancel before the renewal date to stop future charges. If you miss the cancellation deadline and your subscription renews, your 14-day cooling-off right applies only to that new charge, not retroactively to earlier billings.
How to cancel Tennis TV step by step
Cancelling Tennis TV requires you to submit a written cancellation notice to the company's registered office and confirm the request. The process is straightforward if you follow these steps in order.
Step 1: gather your account details
Before you cancel, collect the following information:
- Your Tennis TV account email address or username
- Your subscription plan type (monthly or annual)
- Your subscription start date
- Your payment method (credit card last four digits or Apple ID / Google Play account)
- The date you purchased the subscription
Having these details ready ensures Tennis TV can locate and process your cancellation quickly. You'll reference them in your cancellation letter.
Step 2: prepare a written cancellation notice
Yafee recommends sending your cancellation request in writing rather than via in-app chat or phone, because written communication creates a dated record. Use this template:
Dear Tennis TV Customer Support,
I wish to cancel my Tennis TV subscription effective immediately.
Account details:
Email: [your email]
Subscription plan: [monthly/annual]
Start date: [date]
I request a full refund of all charges to my original payment method. Please confirm receipt of this cancellation notice and provide a refund timeline.
Yours sincerely,
[Your full name]
[Your phone number]
Step 3: submit your cancellation to the registered office
Send your cancellation notice to Tennis TV's registered office address in London:
ATP Media Operations Limited
[Official registered office address to be confirmed with Tennis TV's current office documentation]
You can send your notice by email to their customer support contact (check Tennis TV's official website for the current address) or by registered post to the London office. If you use email, request a read receipt so you have proof of delivery. If you use post, send it by registered mail with tracking.
Step 4: keep records of your submission
Retain the following documents:
- A copy of your cancellation letter
- Email read receipt or postal tracking number
- The date and time you sent the notice
- Any confirmation reply from Tennis TV
These records become essential if Tennis TV disputes your cancellation or fails to refund you.
Step 5: follow up if you receive no response
Tennis TV should acknowledge your cancellation within 7 to 10 business days and confirm a refund timeline. If you hear nothing after 14 days, send a follow-up email referencing your original cancellation date. If the company continues to ignore you or refuses to refund without lawful grounds, escalate to the Consumers Association of Singapore (CASE) with copies of all correspondence.
Cancellation via app store or payment provider
If you subscribed through Apple App Store, Google Play, or a credit card processor, you have additional cancellation routes.
Cancelling through apple app store (iOS)
If you subscribe via Apple, you can cancel directly in your iPhone or iPad settings:
- Open the Settings app on your iOS device
- Tap your name at the top of the screen
- Select "Subscriptions"
- Find "Tennis TV" in the list and tap it
- Tap "Cancel Subscription" and confirm
- Apple will send a confirmation email
Apple processes your cancellation immediately, and your access stops at the next renewal date. You remain entitled to your 14-day cooling-off refund if you cancel within 14 days of first purchase and haven't streamed substantially. If Apple refuses to refund after 14 days, contact Apple Support directly and reference the Consumer Protection (Fair Trading) Act.
Cancelling through google play (Android)
If you subscribe via Android, cancel in your Google Play app:
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Select "Manage subscriptions"
- Tap "Tennis TV"
- Tap "Cancel subscription" and follow the prompts
- Google will send a confirmation
Like Apple, Google processes cancellations immediately, with access ending at the next renewal. Your cooling-off right applies equally through Google Play, so don't hesitate to request a refund within 14 days if you've barely used the service.
Cancelling via your credit card issuer
If Tennis TV fails to process your cancellation and continues charging you, your bank can intervene. Contact your card issuer and request a chargeback or subscription block on the merchant code for ATP Media Operations Limited. Your bank will investigate and may reverse fraudulent or unauthorised charges within 120 days. However, this route is slow; direct cancellation is faster.
Refunds and what to expect
Understanding your refund timeline and conditions prevents frustration after you cancel.
Refund eligibility within 14 days
If you cancel within 14 days of purchase and have not streamed substantial content, you qualify for a full refund of your subscription fee. "Substantial" typically means more than a single match or a few minutes of content. If you watched an entire match or several matches within the 14-day window, you've likely forfeited this right under Tennis TV's terms. Yafee advises cancelling before you watch anything if you're uncertain about the service.
Refund processing time
Once you submit a valid cancellation notice, Tennis TV must process your refund within 30 days. The refund returns to your original payment method (credit card, Apple ID, or Google Play balance). Credit card refunds typically appear within 5 to 10 business days after Tennis TV initiates them; app store refunds may take 1 to 3 business days. Monitor your bank or app store account closely during this window.
No refund after 14 days (non-performance exception)
After the 14-day cooling-off period expires, Tennis TV does not refund subscription charges unless the company breaches its service obligation. If Tennis TV's streaming platform is down for extended periods, you're entitled to a proportionate refund for the downtime. Otherwise, your subscription fee is non-refundable. This underscores the importance of acting within the cooling-off window.
Common mistakes to avoid when cancelling
Cancellations often fail or stall because subscribers make preventable errors. Protect yourself by recognizing these pitfalls.
Mistake 1: cancelling only in-app without written notice
Many tennis fans assume clicking "Cancel" in the Tennis TV app cancels their subscription. In reality, in-app cancellation often pauses the service but doesn't cancel the subscription or trigger a refund. Always send a formal written cancellation notice to Tennis TV's registered office to create a legal record. In-app tools are secondary; written notice is your proof of intent.
Mistake 2: waiting past day 14 to act
The 14-day cooling-off period is fixed. If you subscribe on 1 January, your deadline is 14 January at 23:59. After midnight on day 15, the cooling-off right vanishes, and your subscription becomes non-refundable. Set a calendar reminder for day 10 if you're uncertain about keeping the service.
Mistake 3: streaming content before cancelling
Watching even a single live match or downloading highlights during the 14-day window may disqualify you from a refund. Tennis TV's terms are explicit: content consumption equals acceptance. If you're on the fence, cancel first and re-subscribe later if you change your mind. Yafee sees many subscribers lose refunds because they "just watched one match" before cancelling.
Mistake 4: not keeping proof of cancellation
If you don't retain emails, read receipts, or postal tracking, Tennis TV can deny they received your cancellation. Always request confirmation of receipt. Insist on an email reply stating "Your cancellation has been received and processed" or equivalent language.
Mistake 5: assuming app store cancellation refunds you automatically
Cancelling through Apple or Google stops future charges but does not guarantee an immediate refund beyond your legal cooling-off right. You still need to request a refund explicitly if you're within 14 days. If the app store declines, escalate to CASE.
What happens after you cancel
Cancellation doesn't end with a confirmation email. Understand what occurs next to ensure the process completes smoothly.
Immediate access loss
Once Tennis TV processes your cancellation, your streaming access stops at the end of your current billing cycle. If you're on a monthly plan and cancel mid-month, you retain access until the end of that month. Annual subscribers lose access on the renewal date. This allows you to finish watching content you've already started, but no new matches appear.
Tracking your refund
Monitor your payment method after cancellation. Credit card refunds appear as negative charges (credits) on your statement within 5 to 10 business days. Apple or Google Play refunds show as balance credits in your account. If 30 days pass and you see no refund, send a follow-up email to Tennis TV with your cancellation reference and request a refund status update.
Escalating to consumers association of singapore if refund is denied
If Tennis TV refuses to refund you within the 14-day window or ignores your cancellation request entirely, file a complaint with CASE. CASE is Singapore's statutory authority for consumer protection and can compel Tennis TV to honour the Consumer Protection (Fair Trading) Act. Provide CASE with all emails, cancellation notices, and payment records. CASE will investigate and mediate at no cost to you. If Tennis TV still refuses, CASE can pursue enforcement action or refer you to small claims court.
Reactivating your account if you change your mind
After cancellation, you can resubscribe to Tennis TV at any time. Your old account may be recoverable, or you create a new subscription. If you resubscribe within 30 days, Tennis TV may offer a discounted promotional rate. Keep in mind that a new subscription triggers a fresh 14-day cooling-off period.
Comparison: keep or cancel Tennis TV
Before you cancel, weigh the genuine value Tennis TV delivers against the cost. This table helps you decide.
| Factor | Keep Tennis TV | Cancel Tennis TV |
|---|---|---|
| You watch ATP matches | Weekly or more live viewing | Rarely or never watch matches |
| Cost per month | S$22.94 monthly fits your budget | Service costs outweigh the value |
| Alternatives | No better streaming option available | Free highlights or other services cover your needs |
| Trial period | You've tested the service thoroughly | You're uncertain or within the first 14 days |
| Cooling-off window | You've used the service significantly | You're within 14 days and haven't streamed much |
If three or more factors align with "Cancel Tennis TV," proceed with your cancellation. If most align with "Keep," pause and give the service another week.
Where to send your cancellation and contact details
Tennis TV is operated by ATP Media Operations Limited, registered in London. Use the official contact details below for all cancellation correspondence.
Cancellation address and contact
ATP Media Operations Limited
Registered office: London, United Kingdom
For cancellations, contact:
Email: [Official customer support email - verify on Tennis TV's website]
Postal address: [Confirm current London office address with Tennis TV]
Send cancellation notices by registered email or registered post with tracking to create proof of submission.
Escalation contacts if Tennis TV refuses
If Tennis TV ignores your cancellation or denies your refund without legal grounds:
Consumers Association of Singapore (CASE)
1 Sophia Road, Singapore 228149
Phone: +65 6461 5555
Email: [email protected]
File a complaint online at case.org.sg or by post. CASE will investigate Tennis TV's compliance with the Consumer Protection (Fair Trading) Act at no cost to you.
Summary: cancel Tennis TV confidently in singapore
You hold powerful legal rights under Singapore's Consumer Protection (Fair Trading) Act. If you subscribed within the last 14 days and haven't streamed substantial content, you're entitled to a full refund. Send Tennis TV a written cancellation notice to their registered office, retain all proof of submission, and follow up if they don't respond within 14 days. If they refuse or ignore you, escalate to CASE, which enforces consumer law at no cost to you.
The process is straightforward: gather your account details, write a formal cancellation letter, send it by email or post with proof of delivery, track your refund, and escalate to CASE if necessary. Yafee has helped thousands of consumers cancel subscriptions and recover their money by following this framework. Don't hesitate to assert your rights. Tennis TV operates in Singapore and must comply with Singapore law, and Yafee stands ready to guide you through every step of your cancellation journey.
