How to cancel Racing TV in singapore and protect your consumer rights
Understanding Racing TV and your subscription
Racing TV is a subscription streaming service delivering live horse racing coverage, expert analysis, and on-demand content from UK and Irish racecourses. You access the service via the official website, iOS App Store, or Google Play, depending on your device and preference. If the service no longer meets your viewing habits or budget, you have the legal right to cancel without penalty, provided you follow the correct procedure for your billing platform.
Cancelling a subscription in Singapore is governed by the Consumer Protection (Fair Trading) Act (CPTA), which gives you statutory protections when you purchase services. Whether you subscribed during a trial period, no longer watch enough racing content to justify the monthly cost, or simply want to consolidate your streaming expenses, Yafee is here to guide you through every step of the cancellation process. Understanding your options now will save you money and prevent unwanted charges.
Why you might want to cancel Racing TV
Common reasons for cancellation include trial periods ending and you deciding the service doesn't match your interests, monthly subscription fees becoming unaffordable, preference for alternative racing platforms, or a general review of your subscription spending. Whatever your motivation, you deserve a transparent and hassle-free cancellation experience. Yafee recommends documenting your decision and keeping records of all communications with Racing TV customer service from this point forward.
Your consumer rights under singapore law
The Consumer Protection (Fair Trading) Act protects you in all consumer transactions, including digital services. Your legal position is straightforward: Racing TV must deliver the service as described, must not misrepresent its features or billing terms, and must process your cancellation promptly without imposing unreasonable conditions. If Racing TV breaches these obligations or charges you after you have cancelled, you can lodge a complaint with the Consumers Association of Singapore (CASE), Singapore's statutory consumer watchdog. Yafee recommends retaining payment confirmations, emails, and screenshots of your account settings as evidence should you need to escalate a dispute.
Racing TV pricing and available subscription plans
Knowing your current plan and what you pay each month is essential before you cancel, especially if you are considering whether cancellation is the right financial decision.
Current subscription tiers and pricing
Racing TV offers three main subscription options. Note that pricing is typically displayed in GBP (British Pounds) regardless of your location in Singapore; your bank or payment provider will convert this to SGD at the applicable exchange rate. The table below shows the standard plans available internationally.
| Plan |
Price |
Billing cycle |
What you receive |
| Monthly subscription |
£24.98 |
Monthly |
Live racing from UK and Irish racecourses, expert commentary, on-demand clips |
| Annual subscription |
£298.00 |
Yearly |
Full year of live coverage at a discounted per-month rate |
| Day Pass |
£5.00 |
Single day |
One-day access to live racing coverage only |
Which billing platform are you using
Racing TV operates through three separate billing systems, and your cancellation method depends entirely on which one handles your subscription. First, check your most recent bank or credit card statement to identify which entity is charging you: Racing TV Ltd (direct website billing), Apple Inc. (iOS App Store), or Google LLC (Google Play Store). This single step determines your entire cancellation pathway. Yafee strongly advises completing this check before you contact customer service, as it will make the cancellation process faster and more efficient.
Your cancellation process is straightforward and takes between 5 and 15 minutes, depending on which platform you used to subscribe.
Cancel your Racing TV subscription via the iOS app store
If you subscribed through Apple's App Store on your iPhone or iPad, Apple manages your recurring subscription, and you must cancel through Apple's system directly. Racing TV cannot process this cancellation for you.
- Open the Settings app on your iPhone or iPad.
- If you use iOS 15.1 or later, select "Apps" at the top, then skip to the next step.
- If you use iOS 15 or earlier, proceed directly to the next step.
- Tap your name at the top of the Settings screen.
- You will see your Apple ID profile information.
- Select "Subscriptions" from the menu.
- A list of all your active App Store subscriptions will appear.
- Locate "Racing TV" in the subscriptions list and tap it.
- If you do not see Racing TV listed, confirm you are on the correct Apple ID account associated with the subscription.
- Tap "Cancel Subscription" at the bottom of the Racing TV details screen.
- Apple will display a confirmation and your cancellation effective date.
- You will retain access until the end of your current billing cycle.
- Confirm the cancellation by following Apple's on-screen prompts.
- You will receive an email confirmation from Apple within moments.
Cancel your Racing TV subscription via google play
If you subscribed through Google Play on your Android device or the Google Play website, Google manages your subscription billing. You must cancel through Google's platform directly.
- On your Android device, open the Google Play Store app.
- Alternatively, visit play.google.com on a web browser.
- Tap your profile icon in the top right corner.
- Select "Manage your Google Account" if using the app, or look for "Account" settings if using the web version.
- Navigate to the "Subscriptions" tab or section.
- You will see all active subscriptions tied to your Google account.
- Select "Racing TV" from the list of subscriptions.
- Google will display your subscription start date, next billing date, and plan details.
- Tap "Cancel subscription" on the Racing TV subscription details page.
- Google will prompt you with options to pause or cancel; select "Cancel."
- Complete the cancellation by confirming your choice in the dialogue box.
- You will receive an email confirmation from Google, and access will continue until the end of your current billing period.
Cancel your Racing TV subscription via the website (direct billing)
If you subscribed directly through the Racing TV website and Racing TV Ltd. charges your card each month, you must log into your Racing TV account to cancel.
- Visit the Racing TV website and log into your account using your email address and password.
- If you have forgotten your password, select the "Forgot password" link and reset it via the email sent to your registered address.
- Navigate to your Account Settings or Subscription Management page.
- This is typically found in a "My Account," "Manage Subscription," or "Billing" section in the main menu or user profile dropdown.
- Locate your active subscription and select "Cancel Subscription" or "Manage Plan."
- Racing TV may prompt you to explain why you are cancelling or offer you a discounted plan to stay; these are optional.
- Confirm your cancellation in the dialogue box that appears.
- You will see a confirmation message stating when your access will end (typically at the end of your current billing cycle).
- Keep a screenshot of your cancellation confirmation for your records.
- You should also receive a confirmation email from Racing TV within 24 hours.
What happens after you cancel Racing TV
Understanding your post-cancellation timeline ensures you know when access will end and when you can expect refunds or credit.
Your access timeline after cancellation
Once you submit your cancellation request, Racing TV will not end your access immediately. Instead, you retain full streaming access until the end of your current billing cycle. For example, if your subscription renews on the 20th of each month and you cancel on the 5th, you keep access until the 20th. This grace period is built into Racing TV's terms and is standard across most streaming services in Singapore. You will not be charged for any subsequent month after your current billing cycle ends.
Checking your cancellation has been processed
After cancellation, verify that Racing TV is no longer charging you by reviewing your bank or payment app statements. Your next expected charge should not appear on your statement after your final billing date. If you spot a charge appearing after your cancellation date, contact Racing TV customer service immediately and escalate to CASE if necessary. Yafee recommends checking your statements weekly for the first month after cancellation as a precautionary measure.
Understanding refunds and your rights
Refund eligibility depends on when you cancel and which legal framework applies to your subscription.
When you are entitled to a refund
Under Singapore's Consumer Protection (Fair Trading) Act, if Racing TV has misrepresented the service or failed to deliver what you paid for, you have the right to a refund. Additionally, if you subscribed through a trial period and cancelled before being charged for the first full month, you should not incur any charge. However, if you cancel mid-cycle after having used the service, Racing TV typically will not refund the portion of your current month you have not yet consumed. This is lawful provided the terms were transparent at the time of purchase. Yafee recommends reviewing Racing TV's Cancellation and Refunds Policy in the terms and conditions to confirm the exact refund window for your situation.
How to request a refund if your cancellation involves a dispute
If you believe Racing TV has charged you unfairly or after you cancelled, you can request a refund by contacting their customer service team. If Racing TV refuses your refund claim, you can lodge a formal complaint with the Consumers Association of Singapore (CASE), Singapore's statutory body for consumer disputes. CASE can mediate on your behalf and, if necessary, escalate the matter for formal enforcement. Yafee advises gathering all evidence: payment receipts, cancellation confirmation screenshots, emails from Racing TV, and a clear written statement of your dispute before contacting CASE.
Common mistakes to avoid when cancelling
Cancelling Racing TV is simple when you follow the correct steps, but a few missteps can delay the process or leave you vulnerable to unexpected charges.
Mistake one: not confirming which billing platform you are on
The single most common error is contacting Racing TV customer service to cancel when you actually subscribed through Apple or Google. Racing TV customer service cannot cancel App Store or Google Play subscriptions; they can only cancel direct website subscriptions. You will waste time and may still be charged. Always check your bank statement first to confirm your billing source.
Mistake two: deleting the Racing TV app without cancelling first
Uninstalling the app from your device does not cancel your subscription. The subscription continues to renew, and Racing TV will continue to charge your payment method each month. You must follow the cancellation steps outlined above, even if you have deleted the app. Deleting the app is the final step, not the first.
Mistake three: assuming cancellation is instant
Cancellation takes effect at the end of your current billing cycle, not immediately. If you are charged after submitting a cancellation request but before your current cycle ends, this is not an error. However, if you are charged after your cycle has ended, contact Racing TV and then CASE.
Mistake four: not keeping cancellation confirmations
Always take a screenshot or save the email confirmation Racing TV sends after you cancel. If a dispute arises, you will need proof that you submitted the cancellation request. Email confirmations are often deleted over time, so save them to your device or a cloud storage service.
Cancellation checklist for Racing TV
Use this checklist to ensure you have completed every step correctly and your cancellation is secure.
| Task |
Completed |
Notes |
| Check your bank statement to identify your billing platform (iOS, Google Play, or website) |
Yes / No |
This is the single most critical step. |
| Log into the correct platform (Apple ID, Google account, or Racing TV account) |
Yes / No |
Verify you are using the correct email and password. |
| Navigate to your subscriptions and locate Racing TV |
Yes / No |
If you cannot find it, you may be on the wrong account. |
| Submit your cancellation request and confirm it |
Yes / No |
Do not skip confirmation dialogs. |
| Screenshot or save your cancellation confirmation message |
Yes / No |
Save this to your device or email it to yourself. |
| Check your bank statement for charges after your final billing date |
Yes / No |
Do this within 7 days of your cancellation effective date. |
If you encounter difficulties during cancellation or believe Racing TV has charged you incorrectly, you can contact their customer service team through the addresses and contact methods listed below.
Official Racing TV contact addresses
For customer service enquiries and cancellation disputes, Racing TV's primary address for correspondence is:
Customer Service
Racing TV
Gillingham House
Gillingham
Kent
United Kingdom
If you need to contact Racing TV's registered office, the address is:
Registered Office
Met Building
London
United Kingdom
An alternative postal address is available at:
PO Box
Racing TV
PO Box [reference number if known]
United Kingdom
When you contact Racing TV, include your account email, your billing date, and your cancellation request. Request written confirmation of your cancellation within 7 days. If Racing TV does not respond or refuses to cancel, escalate your complaint to the Consumers Association of Singapore (CASE) by visiting www.case.org.sg or calling their hotline.
When cancellation is not the right choice
Before you cancel, consider whether Racing TV genuinely does not meet your needs or whether a pause or plan change might better suit your circumstances.
Alternatives to cancellation
If you are cancelling because of cost, Racing TV may offer a cheaper plan or a temporary pause option. Contact their customer service to ask whether you can switch to the Day Pass option (£5.00 per day) instead of committing to a full monthly subscription. If you are cancelling because you are away temporarily, ask whether Racing TV allows you to pause your subscription rather than cancel it entirely. Some platforms do not re-activate paused subscriptions automatically, but pausing preserves your account and can save you the effort of re-subscribing later. These alternatives are worth exploring before you submit a final cancellation request.
Summary: your racing TV cancellation pathway
Cancelling Racing TV in Singapore is a straightforward process when you follow the correct steps for your billing platform. Whether you subscribed via Apple, Google Play, or the Racing TV website directly, you now know exactly what to do. Your consumer rights under the Consumer Protection (Fair Trading) Act protect you throughout the process, and should Racing TV fail to honour your cancellation or charge you after you have cancelled, the Consumers Association of Singapore stands ready to enforce your rights.
Start by identifying your billing platform using your bank statement. Then follow the step-by-step instructions for your platform, keep a screenshot of your confirmation, and verify that no charges appear on your statement after your final billing date. If you encounter any issues, Yafee and services like it have helped thousands of consumers cancel streaming subscriptions successfully by providing clear legal guidance and practical procedures. You have the power to cancel anytime, and this guide ensures you exercise that right with confidence and clarity.