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Frequently asked questions
Cancel Mubi: The Right Way to Protect Your Account
How to cancel Mubi in singapore and protect your refund rights
What is Mubi and why you might cancel
Mubi is a curated streaming service that showcases art-house, independent and classic cinema rather than mainstream blockbusters. The platform rotates a carefully selected collection of titles each month, creating a focused viewing experience for film enthusiasts. In Singapore, you access Mubi through your web browser, iOS devices or Android smartphones via Google Play, and pricing can vary by platform.
You may decide to cancel Mubi if you prefer broader content libraries, want to explore other streaming services, need to reduce your subscription costs, or find you are not watching enough to justify the monthly or annual charge. Cancelling before your renewal date is essential to prevent unwanted charges and protect your financial position under Singapore's consumer protection framework.
Common reasons for cancellation
Subscribers typically cancel Mubi for budget reasons, preference for mainstream content, overlapping subscriptions, or low viewing frequency. Whatever your reason, cancelling promptly and through the correct method ensures a clean exit and preserves your right to dispute any charges incurred after cancellation.
Why timing matters
Mubi charges your payment method automatically on your renewal date unless you actively cancel beforehand. If you subscribe monthly at S$14.98, that charge recurs every 30 days. If you pay annually at S$119.98, the full amount renews at the anniversary date. Cancel at least 24 hours before this date to avoid being charged for the next billing period.
Your legal position under singapore consumer law
Your right to cancel Mubi is protected under the Consumer Protection (Fair Trading) Act, which grants you statutory rights regarding subscription services and automatic renewal contracts in Singapore. The Infocomm Media Development Authority (IMDA) oversees compliance with this framework.
Consumer protection (Fair trading) act protections
Singapore's Consumer Protection (Fair Trading) Act requires that subscription providers clearly disclose the key terms of auto-renewal before you are charged. These terms must include the cancellation procedure, any cancellation fees (which are prohibited for streaming services unless explicitly agreed), and the renewal date. If Mubi fails to provide clear cancellation instructions or charges you after a valid cancellation request, you have grounds to dispute the charge with your bank or credit card issuer.
Your right to cancel before renewal
You hold the statutory right to cancel your Mubi subscription at any point in your billing cycle, provided you do so before your renewal date. Mubi cannot impose penalties for cancelling during an active subscription period. If you cancel on the last day of your billing cycle, your access typically continues until that cycle ends, and no further charges apply.
Refund entitlements
Under the Consumer Protection (Fair Trading) Act, you are not entitled to a refund for unused portions of your subscription period unless you cancel within a statutory cooling-off window (if one applies to your subscription type) or if Mubi's service materially fails. However, if you are charged after submitting a valid cancellation request, you may claim a refund for that erroneous charge by disputing it with your payment provider.
Mubi pricing and subscription plans in singapore
Understanding your current plan and billing cycle is essential before you cancel, as it determines your renewal date and helps you identify the correct cancellation method.
Current subscription options and pricing
| Plan | Price (SGD) | Billing cycle | Trial period | Cancellation method |
|---|---|---|---|---|
| Monthly (iOS App Store) | S$14.98 | Monthly auto-renewal | 7 days free | App Store settings |
| Yearly (iOS App Store) | S$119.98 | Annual auto-renewal | Varies | App Store settings |
| Monthly (web or Android) | S$14.98 | Monthly auto-renewal | 7 days free | Mubi website account settings |
| Yearly (web or Android) | S$119.98 | Annual auto-renewal | Varies | Mubi website account settings |
| Google Play (Android) | Varies by plan | Platform-dependent | May differ | Google Play Store settings |
Your subscription source determines where you must cancel. If you subscribed through Apple's App Store or Google Play, you must cancel through those platforms, not the Mubi website. If you signed up directly on Mubi's website using a credit card or PayPal, cancel through your Mubi account settings.
How to cancel Mubi through each platform
Cancelling through the wrong channel is the most common mistake, and it often results in continued billing. Match your subscription source to the correct cancellation method below.
Method 1: cancel Mubi via the website (direct billing)
If you signed up on Mubi's website and pay them directly through credit card or PayPal, follow these steps.
- Go to mubi.com and sign in with your account email and password.
- If you have forgotten your password, click "Forgot password?" on the login page.
- Click your profile icon or account menu in the top right corner.
- On mobile web, this may appear as a menu icon (three horizontal lines).
- Select "Account settings" or "Subscription" from the dropdown menu.
- Look for a section labelled "Membership", "Subscription" or "Billing".
- Locate the "Cancel subscription" or "End membership" button.
- Mubi may prompt you to confirm your cancellation or offer a pause option instead.
- Confirm your cancellation.
- Mubi will display a confirmation message and send a confirmation email to your registered address.
- Save the confirmation email for your records.
- This email proves you cancelled before your renewal date, protecting you if a charge appears later.
Method 2: cancel Mubi via apple's app store (iOS devices)
If you subscribed to Mubi through the iOS App Store on an iPhone, iPad or Apple TV, cancel through Apple's settings, not the Mubi app.
- Open the App Store app on your iOS device.
- On iPhone or iPad, tap the App Store icon at the bottom. On Apple TV, open the App Store from the home screen.
- Tap your profile icon in the top right corner (or go to Settings > [Your Name] on some devices).
- This opens your Apple ID account menu.
- Tap "Subscriptions" or "Manage subscriptions".
- You see a list of all active subscriptions tied to your Apple ID.
- Tap "Mubi" from the list.
- This opens your Mubi subscription details and billing history.
- Tap "Cancel subscription" or "Edit subscription".
- Apple displays your cancellation options and the date your access will end.
- Confirm the cancellation.
- Apple sends a confirmation email to your registered Apple ID email address.
Method 3: cancel Mubi via google play (Android devices)
If you subscribed through Google Play Store on an Android phone or tablet, cancel through Google Play, not the Mubi app.
- Open the Google Play Store app on your Android device.
- Look for the Play Store icon in your app drawer or home screen.
- Tap the profile icon in the top right corner.
- This opens a menu with account and settings options.
- Tap "Manage subscriptions".
- You see all active subscriptions linked to your Google Account.
- Tap "Mubi" from the subscription list.
- This shows your subscription plan, renewal date and pricing.
- Tap "Cancel subscription".
- Google Play may offer alternative actions or pause options before confirming cancellation.
- Confirm the cancellation and save the confirmation.
- Google sends a confirmation email to your registered Google Account email address.
Method 4: cancel Mubi by email (if online methods fail)
If you encounter technical issues or cannot access your account through the above methods, contact Mubi's support team directly.
- Send an email to [email protected] with the subject "Subscription cancellation request".
- Include your full name, email address registered with Mubi and the date you wish the cancellation to take effect.
- Request written confirmation of your cancellation.
- State "Please confirm that my subscription will not renew after [your next billing date]" in the email body.
- Wait for a response from Mubi's support team.
- Mubi typically responds within 2 to 5 business days. If you do not receive confirmation, follow up with a second email.
- Keep the email thread as proof of your cancellation request.
- If you are charged after submitting this request, this email chain becomes evidence for disputing the charge with your bank.
What happens after you cancel Mubi
Understanding the post-cancellation timeline helps you avoid confusion and protects your account and payment information.
Access period after cancellation
When you cancel Mubi, your access continues until the end of your current billing period. If you cancel on the 15th of a 30-day cycle that began on the 1st, you retain full access until day 30. You are not charged for any time beyond that date. No refund is issued for the remaining period, unless you fall within a statutory cooling-off window (for example, if you cancelled within 7 days of the free trial expiring, Mubi may honour a refund request).
Account and data retention
After your subscription ends, Mubi may retain your account login and viewing history for a limited period. You can log in to retrieve your watchlist or account information, but you cannot stream content unless you reactivate your subscription. If you wish to delete your account entirely, contact [email protected] with a data deletion request.
Reactivation and re-subscription
You can reactivate or restart your Mubi subscription at any time by signing back into your account or re-downloading the app and purchasing a new subscription. Any promotional trial offers may or may not apply to returning subscribers, depending on Mubi's current policy.
Refund eligibility and dispute resolution
Mubi's standard cancellation policy does not include refunds for unused subscription periods. However, you have grounds to claim a refund in specific circumstances.
When you are entitled to a refund
You are entitled to a refund if Mubi charges you after you have submitted a valid cancellation request, or if you cancel within a statutory cooling-off period (typically 7 to 14 days from purchase, depending on the subscription type). If you are charged erroneously after cancellation, dispute the charge with your bank or credit card issuer immediately.
How to dispute an erroneous charge
- Contact your bank or credit card issuer as soon as you notice the unwanted charge.
- Provide the charge date, amount and merchant name (Mubi).
- Submit your cancellation confirmation email as evidence.
- Your bank uses this proof to process a chargeback or refund in your favour.
- Request a chargeback or refund within 60 days of the charge.
- Most banks honour such requests if you provide documentation of the cancellation.
- Allow 5 to 10 business days for the refund to appear in your account.
- Your bank handles the dispute directly with Mubi's payment processor.
Escalation to the infocomm media development authority
If Mubi refuses to acknowledge your cancellation or continues charging you after you have submitted a valid cancellation request, escalate the complaint to the Infocomm Media Development Authority (IMDA). IMDA handles consumer disputes related to digital services in Singapore and can investigate breaches of the Consumer Protection (Fair Trading) Act. Contact IMDA at go.gov.sg/imda-feedback or call their consumer helpline.
Common mistakes to avoid when cancelling
Cancelling the wrong way is frustrating, but staying informed protects you from continued unwanted charges and gives you clear recourse if problems arise.
Cancelling in the wrong location
The single most common mistake is attempting to cancel through the Mubi website when you subscribed via Apple or Google. The Mubi website cancellation only works if you signed up directly on their site. If you subscribed through an app store, that platform owns your subscription, and you must cancel there. Double-check your original receipt or confirmation email to identify your subscription source.
Deleting the app without cancelling
Removing the Mubi app from your phone does not cancel your subscription. Your payment method continues to be charged on your renewal date. You must explicitly cancel through the correct channel before deleting the app.
Cancelling too close to your renewal date
Allow at least 24 hours between your cancellation request and your renewal date. If you cancel on your renewal date itself, the system may already have processed the charge. If this happens, dispute the charge with your bank immediately.
Not saving confirmation emails
Retain every confirmation email you receive from Mubi, Apple, Google or your bank. These emails are your proof of cancellation and are essential if you later need to dispute a charge or make a complaint to IMDA.
Cancellation checklist and next steps
Use this checklist to ensure your cancellation is complete and your account is secure.
| Task | Status | Notes |
|---|---|---|
| Identify subscription source (web, iOS, Android, Google) | [ ] Complete | Check your original receipt or confirmation email |
| Note your renewal date and billing amount | [ ] Complete | This date determines your cancellation deadline |
| Cancel through the correct platform | [ ] Complete | Use the method that matches your subscription source |
| Receive and save cancellation confirmation | [ ] Complete | Email confirmation is your proof of cancellation |
| Verify no charge appears on renewal date | [ ] Complete | Check your bank statement 2 to 3 days after renewal date |
| Contact support if an error charge appears | [ ] Complete | Dispute with your bank within 60 days if necessary |
Why yafee helps you cancel confidently
Cancelling streaming services involves navigating multiple platforms, billing rules and consumer law frameworks. Yafee specialises in helping consumers like you understand their legal rights, identify the correct cancellation method for their subscription source and resolve billing disputes quickly.
Yafee's contract law specialists have helped thousands of subscribers cancel Mubi and other streaming services without incurring unwanted charges or losing proof of their cancellation. Our platform guides you through each step, stores your confirmation emails securely and escalates disputes to the relevant authorities if the service provider refuses to acknowledge your request.
Whether you are cancelling because of cost, content preferences or a change in circumstances, Yafee ensures you understand your consumer rights under Singapore law and provides the evidence you need to protect yourself. By using Yafee's tools, you avoid the common mistakes that lead to continued billing, and you maintain a clear audit trail of your cancellation request.
How yafee protects your cancellation
Yafee's platform generates a timestamped cancellation request, sends it to the service provider and securely archives your confirmation emails. If a charge appears after your cancellation, Yafee's records become evidence in your dispute with your bank or in a complaint to IMDA. Thousands of subscribers have used Yafee to successfully cancel Mubi and recover erroneous charges.
Contact and support information
If you encounter issues during cancellation or wish to escalate a complaint, use the contact details below.
Mubi support
Official support email: [email protected]. Response time is typically 2 to 5 business days. Include your email address and full name in all support requests, and specify your intended cancellation date clearly.
Infocomm media development authority (IMDA)
If Mubi fails to honour your cancellation or continues charging you without consent, file a complaint with IMDA at go.gov.sg/imda-feedback. IMDA investigates breaches of consumer protection law and can compel service providers to refund unlawful charges.
Cancelling Mubi is straightforward when you use the correct method for your subscription source and allow sufficient time before your renewal date. By following this guide, understanding your legal position under Singapore's Consumer Protection (Fair Trading) Act and keeping clear records of your cancellation request, you protect your payment method and ensure no unwanted charges occur. Yafee has helped thousands of consumers cancel Mubi and resolve billing disputes with confidence, and we are here to support you throughout the process.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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