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Cancel Eleven Sports: Your Complete Guide
How to cancel Eleven Sports in singapore: stop auto-renewal and reclaim your budget
Why you might cancel Eleven Sports and what this means for your subscription
Eleven Sports is a subscription-based streaming service that delivers live and on-demand sports coverage across football, rugby, basketball, and other disciplines to viewers in Singapore. The service operates on a pass system-either monthly at S$25.98 or annual at S$248.98-that auto-renews indefinitely unless you actively intervene. Your payment method is charged automatically at each renewal date, and access continues until you submit a formal cancellation request.
You might decide to cancel because your viewing habits have changed, alternative platforms offer better value, you want to reduce discretionary spending, or you have found cheaper competitors. Some subscribers cancel after introductory pricing ends and rates increase, or because Eleven no longer carries the sports or teams they follow. Regardless of your reason, cancellation is your contractual right under Singapore's consumer protection framework.
Yafee has created this guide to walk you through every step of the cancellation process, explain your consumer rights, and ensure you avoid costly mistakes. Understanding the legal basis for your cancellation and the precise procedural steps puts you in control.
Common reasons subscribers cancel
You may be ready to cancel if you no longer engage with live sports content, find competing services offer better channel lineups, want to cut monthly expenses, or have discovered cheaper alternatives. Many subscribers cancel after promotional rates expire, when annual pass renewal arrives at full price, or when personal circumstances shift. Whatever your motivation, the cancellation process remains the same.
How auto-renewal works and why timing matters
Both the monthly and annual passes auto-renew unless you cancel before the renewal date. This means your payment method is charged automatically, and access continues uninterrupted. If you are on an annual pass and cancel today, you retain full access until the 12-month period ends-no service interruption. If you switch to monthly billing before cancelling, you only pay until the end of your current month. Timing your cancellation strategically can save you money.
Eleven Sports pricing and subscription plans in singapore
This section breaks down current subscription costs and billing terms so you can confirm what you are paying and assess whether the service justifies the ongoing expense.
| Plan name | Monthly cost | Billing cycle | Content included | Auto-renewal |
|---|---|---|---|---|
| Month Pass | S$25.98 | Every 30 days | Full access to all Eleven and Eleven Sports channels, live and on-demand | Yes, unless cancelled |
| Annual Pass | S$248.98 | Every 365 days | Full access to all Eleven and Eleven Sports channels for 12 months | Yes, unless cancelled |
The annual pass spreads to approximately S$20.75 per month when divided across 12 months, making it cheaper than the monthly pass if you commit. However, annual plans lock you in for a full year, so if you are uncertain about long-term engagement, the monthly pass offers greater flexibility and faster exit.
Comparing value and deciding whether cancellation is right for you
Calculate your annual spend: if you are on the monthly pass, you pay S$311.76 per year. If you are on the annual pass, you pay S$248.98-a S$62.78 saving. However, this saving only matters if you watch enough content to justify the commitment. If you have stopped watching, the annual pass becomes poor value regardless of the per-month cost. Yafee recommends reviewing your viewing history over the past 30 days: if you have accessed fewer than five sessions, cancellation likely makes financial sense.
Your consumer rights in singapore and how they protect you
Singapore's consumer protection laws give you specific rights when dealing with subscription services, and understanding them strengthens your position if disputes arise during or after cancellation.
Consumer protection (Fair trading) act and auto-renewal disclosure
The Consumer Protection (Fair Trading) Act requires that Eleven Sports clearly disclose auto-renewal terms before you subscribe, display cancellation instructions prominently, and process cancellations within a reasonable timeframe. The Act prohibits unfair contract terms, including deliberately obscuring cancellation methods or charging you after your subscription ends. If Eleven Sports fails to deliver promised content, misrepresents channel availability, or refuses to cancel your subscription after you request it, you have legal grounds to dispute charges and demand a refund.
Furthermore, the Act places the burden on the service provider to prove that auto-renewal terms were brought to your attention before you agreed to the contract. If cancellation instructions are buried in terms and conditions or access to them is deliberately difficult, Eleven Sports is in breach of fair trading obligations.
Your legal position
You have the right to cancel your subscription at any time. Eleven Sports must process your cancellation within 14 days of receiving your request (in line with the Consumer Protection (Fair Trading) Act guidance on reasonable timeframes). You cannot be charged beyond your cancellation date. If Eleven Sports refuses to cancel or charges you after you cancel, you may escalate the complaint to the Consumers Association of Singapore (CASE) or file a claim through the Small Claims Tribunal. Yafee advises keeping copies of all cancellation requests, confirmation emails, and billing statements as evidence.
How to cancel Eleven Sports: step-by-step procedure
This section walks you through the exact steps to cancel your subscription, covering all supported platforms and methods available in Singapore.
Cancel via the Eleven Sports app on your mobile device
- Open the Eleven Sports app on your smartphone or tablet.
- If you have not opened the app recently, update it to the latest version via your app store (Apple App Store or Google Play Store).
- Navigate to the menu or account section (usually represented by a profile icon or three horizontal lines in the top-left or top-right corner).
- Look for options labeled "Account", "Settings", "Profile", or "Manage Subscription".
- Select "Manage Subscription" or "Subscription Settings".
- This will display your current plan, renewal date, and payment method.
- Tap "Cancel Subscription" or "End Membership".
- The app will ask you to confirm. Read any final offers or discounts it presents; these are marketing tactics, and your cancellation decision remains yours to make.
- Confirm the cancellation by tapping "Yes, Cancel" or equivalent button.
- The app will display a cancellation confirmation message with a reference number.
- Screenshot or note the confirmation number and the date displayed on screen for your records.
- This serves as proof of cancellation if disputes arise later.
- Check your email inbox (including spam or promotions folders) for a cancellation confirmation email from Eleven Sports within 24 hours.
- If you do not receive it, retain your app screenshot as backup evidence.
Cancel via the Eleven Sports website on your computer
- Visit the Eleven Sports website on your desktop or laptop browser.
- Use the same email address and password you registered with.
- Log in to your account.
- Look for a profile menu in the top-right corner and click it.
- Select "Account Settings" or "Manage Subscription".
- This page displays your subscription status, renewal date, and billing history.
- Locate the "Cancel Subscription" or "End Membership" button and click it.
- You may see a retention offer (discount or free trial extension); decline this if you intend to cancel.
- Follow the on-screen prompts to confirm cancellation.
- You may be asked to provide feedback on why you are cancelling; this is optional but helps Eleven Sports improve.
- Note the cancellation confirmation reference number and date.
- Take a screenshot of the confirmation page for your records.
- Verify that a cancellation confirmation email arrives within 24 hours.
- Forward this email to yourself or save it in a dedicated folder for future reference.
Cancel by contacting Eleven Sports customer support directly
- Send a written cancellation request to Eleven Sports' registered customer support email address or postal address (see "Contact and cancellation address" section below).
- Include your full name, account email address, and subscription plan type (monthly or annual).
- State clearly: "I wish to cancel my Eleven Sports subscription effective immediately" or at a specific date.
- Request written confirmation of cancellation.
- Use registered mail or email with read receipts enabled so you have proof of delivery.
- Email is fastest; Yafee recommends using a service like Gmail or Outlook that provides delivery and read confirmations.
- Allow up to 14 days for a response (the reasonable timeframe under consumer protection law).
- If you do not hear back within 10 days, send a follow-up email referencing your original request date.
- Once you receive written confirmation, verify that no further charges are applied to your payment method on the next renewal date.
- Check your bank or credit card statement 3-5 days after your original renewal date to confirm the charge did not go through.
What happens after you cancel your Eleven Sports subscription
Cancellation brings relief, but understanding what occurs in the days and weeks after you submit your request protects you from surprise charges and ensures a clean break.
Immediate access and final billing cycle
When you cancel an Eleven Sports subscription, your access typically continues until the end of your current billing period. If you are on the monthly pass and cancel on day 15 of your 30-day cycle, you retain full access until day 30-no service interruption occurs mid-cycle. You are not charged a prorated fee or early termination charge (unless you agreed to annual terms with an exit fee, which would be disclosed at signup). Your final billing cycle completes as planned, and after it expires, your account shifts to inactive status and access ceases.
Monitoring your billing after cancellation
Check your bank statement or credit card statement 5-7 days after your subscription renewal date to confirm that Eleven Sports did not charge you. If a charge appears after your cancellation date, contact your bank immediately and dispute the transaction. Most banks can reverse erroneous charges within 30-60 days. Simultaneously, email Eleven Sports with your cancellation confirmation reference number and the date of the unauthorized charge, demanding a refund. Yafee advises keeping all cancellation confirmations and billing statements for at least three months after cancellation to support any dispute.
Regaining access if you change your mind
If you cancel and later decide you want Eleven Sports again, you can resubscribe at any time through the app or website. You will not incur penalties for reactivating. However, resubscription begins a new billing cycle at current rates, which may differ from your original price. Promotional rates you enjoyed previously are not automatically restored, so confirm pricing before resubscribing.
Requesting a refund after cancellation
This section outlines your eligibility for refunds and the formal process to pursue them if Eleven Sports charges you after cancellation or fails to deliver promised services.
When you are entitled to a refund
You have grounds to request a refund if Eleven Sports charges your payment method after your cancellation date, fails to provide services you paid for (such as promised live matches that do not broadcast), or if you cancelled during a promotional period but were charged the full price. The Consumer Protection (Fair Trading) Act entitles you to a refund if the service breaches its contract with you. However, if you cancel mid-cycle after using the service, refunds for the unused portion are not automatic-they depend on Eleven Sports' refund policy and whether you can demonstrate a breach on their part.
Steps to initiate a refund claim
- Gather evidence: collect your cancellation confirmation email, billing statement showing the disputed charge, and screenshots of any service failures (missing content, streaming errors, unavailable channels).
- If the charge occurred after cancellation, note the exact date of the charge and your cancellation date.
- Send a formal refund request email to Eleven Sports' customer support, referencing the Consumer Protection (Fair Trading) Act.
- State the specific amount, the reason for the refund (unauthorized charge, service failure, breach of contract), and your cancellation confirmation number.
- Request a response within 7 days.
- If Eleven Sports denies the refund or does not respond within 14 days, escalate to the Consumers Association of Singapore (CASE).
- CASE will mediate on your behalf and apply consumer law to the dispute.
- Submit your evidence (emails, confirmations, billing statements) to CASE online or by post.
- If the dispute amount exceeds S$5,000, file a claim with the Small Claims Tribunal instead.
- The tribunal can order Eleven Sports to refund the amount plus costs if you establish a valid claim.
Timeline for refunds
Eleven Sports typically processes refunds within 7-10 business days of approval. The refund is credited to your original payment method (credit card, debit card, or e-wallet). If the refund does not appear within 10 business days, contact your bank or payment provider to confirm the transaction was received on their end. Yafee recommends not cancelling your payment method immediately after cancellation-wait at least 30 days to ensure no refund is in transit.
Common mistakes to avoid when cancelling Eleven Sports
Most cancellations proceed smoothly, but certain pitfalls can complicate your exit or leave you with unexpected charges. Awareness of these traps puts you ahead.
Assuming auto-renewal has stopped without written confirmation
Many subscribers believe that stopping app usage or deleting the app cancels their subscription. This is incorrect. Eleven Sports continues to auto-renew until you submit an explicit cancellation request through the account settings, website, or customer support. Never assume cancellation has occurred-always obtain and retain a confirmation number and email to prove you took action.
Missing the renewal date
If your renewal date is approaching and you intend to cancel, submit your cancellation request at least three business days before the renewal date. This buffer ensures Eleven Sports processes your request before the charge goes through. If you miss the date and are charged, follow the refund process outlined above. Set a phone reminder one week before renewal as a safeguard.
Cancelling via customer support but not requesting written confirmation
If you call or message Eleven Sports' support team, ask them to email you a cancellation confirmation immediately. Verbal assurances are not sufficient evidence if a charge appears later. A written confirmation-even a brief one from a support agent-protects you legally and is admissible as evidence if you escalate to CASE or the Small Claims Tribunal.
Falling for retention offers at cancellation
When you initiate cancellation, Eleven Sports may offer a discount or extended trial to keep you. If you intend to cancel, decline these offers clearly. Accepting a discounted rate restarts your billing cycle and resets your cancellation intention, potentially locking you in for another month or year. Stay firm in your decision unless you genuinely want to continue.
Cancellation checklist: ensure you have completed every step
Use this checklist to confirm you have taken all necessary actions and are protected against future charges or disputes.
| Action | Status | Notes |
|---|---|---|
| Submitted cancellation request (app, website, or email) | Completed / Pending | Record date and method used |
| Received cancellation confirmation (email or reference number) | Completed / Pending | Screenshot or forward email to yourself |
| Verified account status shows "cancelled" or "inactive" | Completed / Pending | Check via app or website account settings |
| Checked billing statement 5-7 days after renewal date for unauthorized charges | Completed / Pending | Confirm no charge appeared after cancellation date |
| Saved all confirmation documents (emails, screenshots, reference numbers) in a folder | Completed / Pending | Keep for 90 days minimum |
Contact and cancellation address for Eleven Sports in singapore
If you choose to cancel by post or need to escalate a dispute, use the following registered address for Eleven Pte. Ltd., the entity operating Eleven Sports in Singapore.
Eleven Pte. Ltd.
Suntec Tower
Singapore
This is the primary customer-facing entity for Eleven Sports in Singapore. Direct all cancellation notices and refund disputes to this address via registered mail. Send correspondence to: "Customer Services Team, Subscription Cancellation" at the address above. Allow 14-21 business days for a response via post.
For faster resolution, contact Eleven Sports via the "Contact Us" or "Support" section on their website or app. Email is the preferred method and provides immediate proof of delivery via read receipts.
Escalation contacts:
If Eleven Sports refuses to cancel or process a refund, escalate your complaint to the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0820. CASE will investigate your complaint under the Consumer Protection (Fair Trading) Act and mediate with the service provider on your behalf.
Final summary: cancelling Eleven Sports with confidence
Cancelling your Eleven Sports subscription is a straightforward process when you follow the correct procedure and understand your consumer rights under Singapore law. The Consumer Protection (Fair Trading) Act ensures that Eleven Sports must honour your cancellation request within 14 days, display clear cancellation instructions, and not charge you after your subscription ends. You have multiple cancellation methods available-via the app, the website, or direct contact with customer support-and Yafee recommends using whichever method feels most accessible and fastest to you.
The key to a successful cancellation is obtaining written confirmation and monitoring your billing statement after your renewal date to verify that no unauthorized charge occurred. If a charge does appear or Eleven Sports refuses to cancel, escalate to CASE with your documentation. Thousands of consumers cancel streaming subscriptions every month, and with the right information, you can do so seamlessly and protect yourself legally.
Yafee has guided thousands of consumers through cancellation of digital subscriptions and entertainment services, and we understand that clarity and control matter. By following this guide, you have taken the first step towards reclaiming your budget and avoiding unwanted auto-renewal charges. Submit your cancellation request today, save your confirmation, and enjoy peace of mind knowing you are protected by consumer law.