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Frequently asked questions
Cancel Mobike: The Right Way
How to cancel your Mobike subscription and stop auto-renewal charges in singapore
Why you might want to cancel Mobike
Mobike is a dockless bike-sharing service that lets you unlock bicycles through a mobile app and pay for rides on demand or via time-limited passes. You download the app, locate a nearby bike, unlock it with your phone, and return it to any designated parking zone when finished. The service operates across Singapore with flexible pay-per-use pricing and subscription passes for frequent riders.
You might decide to cancel for several reasons: you no longer use the service regularly, you have found a cheaper alternative, or unexpected charges are appearing on your account. Whatever your reason, Yafee is here to walk you through the cancellation process step by step.
How Mobike works
Mobike offers two main ways to pay: individual rides charged per transaction, or subscription passes that unlock unlimited or discounted rides within a specific period. The app manages payments, account balance, and ride history in one place. Historically, Mobike required a refundable deposit from new Singapore users, though deposit requirements have evolved since the service's launch.
When cancellation makes sense
You should consider cancellation if your pass has expired and you do not plan to renew, if monthly charges no longer justify your usage, or if you have switched to another transport option. Stopping auto-renewal is especially important because it prevents unwanted charges from accumulating on your payment method. You may also cancel if Mobike has not delivered the service quality you expected or if terms have changed unfavourably.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase goods or services from any supplier operating in the country.
What the consumer protection (Fair trading) act means for you
The Consumer Protection (Fair Trading) Act requires service providers to act fairly and honestly in all dealings with consumers. Under this legislation, you have the right to cancel certain services if the provider has failed to deliver as promised or if they have misrepresented the service. If Mobike fails to cancel your subscription when you submit a valid request, or if charges continue after cancellation, you can lodge a formal complaint with the Consumers Association of Singapore (CASE).
Document all cancellation requests and save every confirmation message you receive from Mobike. Take screenshots of your cancellation confirmation and store them for at least three months after the process is complete. This evidence strengthens your position if you later need to dispute charges with your bank or escalate to CASE.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you have the right to request cancellation of your Mobike subscription at any time. The service provider must honour this request within a reasonable timeframe and cease all charges immediately upon cancellation. If Mobike continues to bill you after you have submitted a documented cancellation request, you can dispute the charge with your payment provider and report the conduct to CASE. The burden lies with Mobike to prove that your cancellation request was invalid or that charges were authorised after cancellation.
Your right to dispute charges
If you see unexpected charges on your account after cancelling, contact your bank or payment provider immediately. You have the right to dispute the transaction, especially if Mobike continues billing after you have submitted a valid cancellation request. Your bank can reverse unauthorised charges and investigate the merchant. Yafee recommends keeping detailed records of all communication with Mobike to support your dispute claim.
How to cancel Mobike: step-by-step methods
Mobike subscriptions can be cancelled through multiple channels depending on where you purchased your pass or subscription.
Method 1: cancel directly through the Mobike app
This is the fastest and most direct way to stop auto-renewal and cancel your pass.
- Open the Mobike app on your phone and tap the menu icon, usually three horizontal lines or your profile icon at the bottom or top right of the screen.
- Navigate to "My Account," "Profile," or "Settings" and look for a section labelled "My Wallet," "Subscriptions," "Passes," or "Billing."
- If you see multiple tabs, select the one that shows your active passes or subscription status.
- If you cannot find a clear billing section, scroll down to see all available options.
- Locate your active pass or subscription in the list and tap on it to view full details, including the renewal date and amount charged.
- Look for a button labelled "Cancel Subscription," "Cancel Pass," "Turn Off Auto-Renewal," or similar text.
- Tap this button and follow the on-screen prompts to confirm your cancellation request.
- Wait for a confirmation screen or notification confirming that your subscription has been cancelled and auto-renewal is now disabled.
- Screenshot this confirmation message for your records.
Method 2: cancel through the apple app store
If you purchased your Mobike subscription through Apple's App Store, you must cancel through Apple's subscription management system rather than the Mobike app itself.
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner of the screen.
- Select "Subscriptions" from the menu.
- Find "Mobike" in the list of active subscriptions and tap on it.
- Tap "Cancel Subscription" or "Turn Off Auto-Renewal" if the subscription is active.
- Confirm your cancellation when prompted by Apple.
- Check your email for a cancellation confirmation from Apple.
Method 3: cancel through google play store
If you purchased your Mobike subscription through Google Play Store on an Android device, cancel through Google's subscription system.
- Open the Google Play Store app on your Android phone.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions," then "Subscriptions."
- Find "Mobike" in your active subscriptions list and tap on it.
- Tap "Cancel subscription" to remove the auto-renewal setting.
- Confirm the cancellation by following Google's prompts.
- Save the confirmation details that appear on your screen.
Pricing and billing structure of Mobike
Understanding Mobike's pricing helps you assess whether cancellation is the right decision and what charges to expect before the cancellation takes effect.
| Pass type | Validity | Cost (SGD) | Renewal type | Best for |
|---|---|---|---|---|
| Pay-per-ride | Per 30-minute ride | From $0.50 | No auto-renewal | Occasional users |
| Daily pass | 24 hours | $5 to $8 | Manual purchase | Frequent daily users |
| Monthly subscription | 30 days | $12 to $18 | Auto-renewal (cancellation required) | Regular commuters |
| Annual subscription | 365 days | $80 to $120 | Auto-renewal (cancellation required) | Heavy users seeking value |
| Promotional pass | Varies by offer | $0 to $5 | Manual or auto-renewal depending on terms | New users and campaigns |
| Corporate/group pass | 30 days or annual | Negotiated rates | Depends on corporate agreement | Businesses and employee schemes |
What happens to your account balance after cancellation
When you cancel your Mobike subscription, any remaining balance in your account wallet or any unused portion of your subscription depends on Mobike's refund policy. If you had a refundable deposit (common with earlier accounts), this is processed separately. Check your account details before cancelling to confirm whether you have any credit to recover. Yafee advises contacting Mobike support directly if you are uncertain about your balance status before submitting your cancellation request.
After you cancel: what to expect next
Once you have submitted your cancellation request, several important steps follow to ensure the process is complete and no further charges occur.
Confirmation timeline and account access
Most cancellations take effect immediately upon confirmation through the app or your app store account. However, charges may continue briefly if your billing cycle overlaps with your cancellation date. For example, if you cancel on the 20th of the month but your next charge is scheduled for the 25th, you may still see that charge appear. Contact Mobike support immediately with your cancellation confirmation to request a reversal of any charges that post after your cancellation request.
Your Mobike account typically remains accessible for 30 to 90 days after cancellation so that you can view your ride history and download records if needed. After this period, your account may be deactivated or archived. If you decide to use Mobike again in the future, you can reactivate your account or create a new one.
Monitoring your payment method
Check your bank statement or credit card transaction history for the next two billing cycles after cancellation. If you see any charges from Mobike after your cancellation date, contact your bank immediately to dispute the transaction and provide your cancellation confirmation as evidence. Simultaneously, notify Mobike support with screenshots of your cancellation confirmation and the unauthorised charge. Yafee recommends setting a calendar reminder to check your statements for 60 days after cancelling to catch any delayed or erroneous charges early.
Refund and credit recovery
Refunds depend on what type of balance you held in your Mobike account and the terms you agreed to when signing up.
When you are entitled to a refund
If you held a refundable deposit (older Singapore accounts required this), you are entitled to its return once your subscription is fully cancelled and your account is settled. Any unused portion of a prepaid pass may be refundable, though many services apply a non-refundable component. Review Mobike's terms of service before cancelling to confirm the refund policy applicable to your account.
Contact Mobike customer support with your cancellation confirmation and request details of any refundable balance. Provide the date your account was created, your user ID, and proof of any deposits you paid. Refunds typically process within 5 to 14 business days to your original payment method. If a refund does not appear within 14 days, escalate to Mobike's payment team and your bank.
How to claim a refund if it does not arrive
If Mobike does not refund you within the stated timeframe, gather all evidence: your original payment receipts, cancellation confirmation, account screenshots, and any email correspondence with Mobike support. File a chargeback dispute with your bank, providing these documents. Simultaneously, lodge a complaint with the Consumers Association of Singapore (CASE) referencing the Consumer Protection (Fair Trading) Act. CASE can investigate non-compliance and apply pressure on Mobike to honour refund obligations. Yafee has helped thousands of consumers recover owed refunds by documenting their claims and escalating to the appropriate authority.
Common mistakes to avoid during cancellation
Cancelling can feel straightforward, but several common errors delay the process or leave you vulnerable to further charges.
Assuming cancellation is automatic
Many users believe that simply stopping use of the app cancels their subscription automatically. This is false. You must actively submit a cancellation request through the app, your app store account, or customer support. Inactivity does not trigger automatic cancellation. Mobike will continue charging you on your renewal date unless you explicitly cancel beforehand.
Cancelling through the wrong platform
If you purchased your subscription through the Apple App Store, cancelling through the Mobike app alone will not stop charges. App Store subscriptions must be cancelled through Apple's subscription management system. Conversely, if you purchased directly through Mobike, cancelling through your app store has no effect. Always verify where you purchased your pass before submitting a cancellation request. Check your payment method statements to see which merchant processed your original charge.
Failing to capture proof of cancellation
Do not rely on memory or assumptions. Screenshot every confirmation page, notification, and email you receive from Mobike or your app store confirming that your subscription is cancelled and auto-renewal is disabled. Store these screenshots in a folder or cloud backup for at least 90 days. This evidence is essential if you later need to dispute a charge or escalate a complaint to CASE.
Ignoring unexpected charges after cancellation
If you see a charge from Mobike within days of cancelling, act immediately rather than waiting to see if it reverses. Contact your bank, initiate a dispute, and notify Mobike with your cancellation proof. Delays in reporting reduce your leverage and may place time-sensitive action outside your bank's chargeback window (typically 60 to 120 days depending on your institution).
Escalation: what to do if Mobike refuses to cancel
In rare cases, you may find that Mobike does not acknowledge your cancellation request or continues charging despite your attempts to stop auto-renewal.
Document everything and contact support
Send a formal written request to Mobike support via email or the in-app messaging system. State your full name, account ID or registered phone number, the date you requested cancellation, and the specific subscription you wish to cancel. Request a written confirmation of cancellation within 5 business days. Keep copies of all correspondence.
Escalate to the consumers association of singapore
If Mobike does not respond or refuses to cancel within 7 days of your written request, file a complaint with the Consumers Association of Singapore (CASE). CASE investigates breaches of the Consumer Protection (Fair Trading) Act and can compel companies to resolve disputes. Visit CASE's website (case.org.sg) to lodge your complaint online or by phone. Provide all evidence: cancellation requests, confirmation attempts, payment evidence, and correspondence with Mobike.
Dispute the charge with your bank
Simultaneously, contact your bank or payment provider and request a chargeback or reversal of all Mobike charges that occurred after your cancellation request date. Provide your cancellation confirmation and any CASE complaint reference number. Banks typically reverse fraudulent or unauthorised charges within 10 to 30 days if evidence supports your claim.
Checklist: ensuring your cancellation is complete
Use this checklist to confirm you have completed every necessary step and minimised the risk of future unwanted charges.
| Action | Status | Date completed |
|---|---|---|
| Identified where subscription was purchased (Mobike app, Apple App Store, or Google Play) | [ ] Done | ___________ |
| Accessed the correct cancellation portal for that platform | [ ] Done | ___________ |
| Submitted formal cancellation request and received on-screen confirmation | [ ] Done | ___________ |
| Captured screenshots of cancellation confirmation (including date and time) | [ ] Done | ___________ |
| Waited 1 to 2 billing cycles and monitored bank statements for any new Mobike charges | [ ] Done | ___________ |
| Contacted Mobike support if any unexpected post-cancellation charges appeared | [ ] Done or N/A | ___________ |
Reviews and consumer feedback on Mobike cancellation
Understanding real user experiences helps you anticipate potential issues and prepare accordingly.
Common cancellation experiences
Mobike users report that app-based cancellations generally process quickly, with confirmation appearing within minutes. However, some users purchasing through the Apple App Store encountered delays when attempting to cancel through the Mobike app instead of Apple's system, leading to unexpected renewal charges. Users consistently recommend capturing screenshots of cancellation confirmation immediately, as this evidence becomes critical if disputes arise later.
A small number of users reported difficulty locating the cancellation option within the Mobike app, particularly after app updates that changed the menu structure. If you struggle to find the cancellation button, Yafee advises checking the app's help section or contacting Mobike support by email, providing your account details and requesting direct cancellation assistance.
Refund processing feedback
Users who held refundable deposits report processing times of 7 to 20 business days. Delays were more common when users could not provide clear proof of their original deposit payment. Those who had screenshots of their account showing the deposit balance recovered funds faster than those who needed Mobike to locate the information manually.
Keep or cancel: comparison of transportation alternatives
If you are undecided about cancelling Mobike, this comparison shows how it stacks against other Singapore transport options.
| Service | Cost per km or trip | Speed/convenience | Subscription required | Best for |
|---|---|---|---|---|
| Mobike (monthly pass) | $0.12 to $0.20 (estimated) | High (on-demand, no docking) | Yes, auto-renewal | Frequent short commutes |
| Public MRT / Bus | $0.50 to $1.50 | Very high (scheduled, extensive coverage) | No (pay-per-trip or card) | Long-distance commutes |
| Grab / Gojek | $1.50 to $4.00 | High (door-to-door, on-demand) | No (pay-per-trip) | Convenience, rainy weather |
| Walking | $0.00 | Medium (slow, health benefits) | No | Short distances, exercise |
| Personal bicycle | $0.00 (after purchase) | High (flexible, no waiting) | No | Daily commuting, storage available |
| oBike / other dockless schemes | $0.15 to $0.25 | High (on-demand, no docking) | Optional passes | Occasional users or competition comparison |
Final action: how to proceed
You now have all the information needed to cancel your Mobike subscription with confidence and protect your financial interests under Singapore's Consumer Protection (Fair Trading) Act.
Take action today by identifying which platform processed your subscription (Mobike app, Apple App Store, or Google Play) and following the appropriate method outlined above. Submit your cancellation request, capture the confirmation screenshot immediately, and set a reminder to monitor your bank statements for the next 60 days. If any unexpected charges appear, escalate to your bank and the Consumers Association of Singapore with your evidence.
Yafee has helped thousands of consumers navigate cancellations and dispute unwanted charges across multiple services. If you need further guidance on your consumer rights or encounter resistance from Mobike, Yafee's resources and escalation pathways are available to support you. For additional consumer protection advice, visit the Consumers Association of Singapore website at case.org.sg or contact them at 6100 0315.
Mobike contact and address information
For direct enquiries or to submit a cancellation request by post, contact Mobike through these channels:
Mobike support can typically be reached via the in-app messaging system or by emailing their customer support team. Check the Mobike app for the most current contact details, as email addresses and support channels may change. If you cannot locate support information in the app, visit the company's registered Singapore office address for formal written correspondence relating to your cancellation and account.
Keep your cancellation confirmation and all supporting evidence organised and accessible. Your diligent documentation is your safeguard against future disputes and your foundation for escalation if needed. Yafee remains committed to empowering consumers with clear, legally grounded guidance so you can cancel services with confidence and protect your rights under Singapore law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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