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Frequently asked questions
Cancel Lime: Step-by-Step Guide
How to cancel your Lime subscription in singapore: a complete legal and practical guide
Understanding Lime and why you might want to cancel
Lime is a dockless electric scooter and bike-sharing service operating across Singapore, allowing you to locate, unlock, and pay for rides via mobile app on either a pay-per-ride or subscription basis. Many Singaporeans use Lime for short urban commutes and leisure trips, but circumstances change, travel patterns shift, or you may discover the service no longer aligns with your needs or budget.
If you have decided to cancel your Lime subscription, clarity and confidence matter. Yafee is here to guide you through the cancellation process, ensuring you understand exactly what happens to your account, your billing, and your rights under Singapore consumer law.
When cancellation makes sense
You might want to cancel if you have switched to alternative transport, relocated outside a Lime-serviced area, or want to reduce monthly spending. Some users cancel after realising actual usage is lower than expected or after comparing costs with competing services. Whatever your reason, cancelling promptly prevents unwanted charges and returns control of your finances to you.
Key facts before you start
Lime subscriptions in Singapore typically renew monthly on an automatic basis. You must actively cancel to stop future charges. Cancellation does not automatically refund you for unused time within your current billing cycle, though you retain access until that cycle ends. Taking action today is the fastest path to stopping charges.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act is the primary legal framework governing your rights when cancelling digital subscriptions.
What the consumer protection (Fair trading) act says about subscriptions
The Consumer Protection (Fair Trading) Act requires businesses such as Lime to display subscription terms, billing dates, and cancellation methods clearly and accessibly. If Lime has not clearly shown how to cancel within the app or on its website, you have grounds to escalate a complaint. The law also protects you from automatic renewal if you did not give explicit, informed consent to the subscription at the point of purchase.
Your legal position: You have the right to a simple, fair cancellation mechanism. If Lime deliberately hides or obstructs the cancellation option, that may breach fair trading principles and expose the company to enforcement action by the Competition and Consumer Commission of Singapore (CCCS).
Your right to accurate information and accessible cancellation
Lime must provide cancellation methods that are clear, accessible, and proportionate to how easy it was to sign up. If the app makes cancellation deliberately difficult, buried in menus, or non-functional, document this behaviour. If Lime refuses to honour your cancellation request or continues charging after you cancel, you can lodge a complaint with the Consumers Association of Singapore (CASE) or escalate to the CCCS.
Yafee recommends keeping screenshots of your subscription settings, cancellation request timestamp, and any confirmation email as evidence. These records protect you in disputes and demonstrate good faith action.
Pricing and Lime plans in singapore
Understanding what you are paying for helps you decide whether cancellation is the right choice or whether adjusting your plan could work better.
Current Lime pricing structure
| Plan type | Cost (SGD) | Billing cycle | Best for |
|---|---|---|---|
| Pay-per-ride | S$1.00 unlock + S$0.20 per minute | Per ride | Occasional users |
| LimePass (monthly) | S$9.99 to S$19.99 | Monthly auto-renewal | Regular commuters |
| LimePass Plus (promotional) | Varies by offer | Monthly auto-renewal | High-frequency riders |
| Seasonal or limited-time offers | Promotional pricing | Fixed term or monthly | Specific user groups |
Pricing in Singapore has evolved since Lime's launch. Always verify current rates within the Lime app before making your cancellation decision. If the price you are charged differs materially from what you saw at sign-up, contact Lime support immediately and escalate to CASE if the discrepancy is not resolved.
Should you cancel or adjust your plan
Before you cancel, consider whether a plan adjustment might solve your problem more cheaply than cancelling and resubscribing later.
When to cancel rather than pause
Cancel your Lime subscription if you do not intend to use scooters or bikes for at least three months, have moved outside a Lime service zone, or have switched permanently to another transport method. Cancellation is also appropriate if Lime has substantially changed its terms, raised prices unfairly, or failed to honour its service promises.
When to consider keeping or switching plans
If you use Lime occasionally but expect to resume regular use within two months, suspension (if available) may be preferable to cancellation. If you are on LimePass Plus and rarely ride, downgrading to standard LimePass or pay-per-ride might reduce costs without losing access. Contact Lime support to explore these options before cancelling.
How to cancel your Lime subscription
Cancellation must be completed through the Lime mobile app, as no alternative method is publicly documented by Lime Singapore.
Step 1: open the Lime app and log in to your account
Launch the official Lime app on your smartphone. If you have multiple profiles or devices, ensure you log in with the account linked to the subscription you wish to cancel. Check your phone's app store (Apple App Store or Google Play Store) to confirm you are using the latest version of the app, as older versions may lack cancellation features.
Step 2: navigate to account settings or subscription management
- Tap your profile icon, typically located in the bottom right corner of the app.
- If you do not see a profile icon, look for a menu button (three horizontal lines or three dots).
- Select "Account", "Settings", or "Subscription" from the menu.
- Naming conventions may vary by app version.
- Look for a section labelled "Billing", "My Subscription", "Active Plans", or "Payment Methods".
- This is where Lime displays all active subscriptions.
Step 3: identify your active subscription
You should see your current plan (e.g., "LimePass Monthly S$19.99"), the renewal date, and payment method on file. Confirm this is the subscription you wish to cancel. If you have multiple subscriptions or linked accounts, select only the one you intend to cancel.
Step 4: locate the cancel or manage subscription option
- Tap on your active subscription entry.
- This typically opens a subscription detail screen.
- Look for a button or link labelled "Cancel Subscription", "End Plan", "Unsubscribe", or "Remove Plan".
- If you cannot find this option, check for a three-dot menu icon or "More" button on the subscription detail screen.
- If the option is not visible, you may need to scroll down within the settings menu.
- Alternatively, try accessing settings via a web browser on Lime's mobile website, if available.
Step 5: confirm cancellation and review terms
Tap the cancellation button. Lime will prompt you to confirm you wish to cancel and may ask you to provide feedback on why you are leaving. You are not required to provide detailed feedback, but doing so helps Lime improve. Read any final confirmation message carefully; it will state the effective cancellation date and whether you retain access through the end of your current billing cycle.
Step 6: receive and save your cancellation confirmation
Once confirmed, Lime should display a message confirming cancellation. You will typically receive a confirmation email within minutes to the email address associated with your account. Screenshot both the in-app confirmation and save the email. This evidence protects you if Lime incorrectly charges you after cancellation.
What happens after you cancel
Cancellation is complete, but knowing what to expect next gives you peace of mind and helps you monitor your account.
Access and billing after cancellation
You retain full access to Lime scooters and bikes until the end of your paid billing cycle. If your billing cycle runs from the 15th to the 14th of each month and you cancel on the 20th, you can ride for free until the 14th of the following month. After that date, your account reverts to pay-per-ride pricing. No further subscription charges will be deducted.
Monitoring your account in the weeks after cancellation
Check your bank or credit card statement 5 to 7 days after cancellation to confirm no subscription charge appears. Lime typically processes cancellations within 48 hours, but banking systems may take longer to reflect the change. If a charge appears after your cancellation date, contact Lime support immediately with your cancellation confirmation email and request a refund.
Reinstating your subscription
You can reactivate a Lime subscription at any time by navigating to the subscription management section in the app and selecting "Reactivate", "Renew", or selecting a new plan. Reactivation is immediate and begins a new billing cycle from the date you reactivate, not from your original cancellation date.
Refunds and billing disputes
Understanding your refund rights prevents frustration if charges persist after cancellation.
Refunds for unused time
Lime does not typically refund the unused portion of your subscription if you cancel mid-cycle. For example, if you cancel on the 10th of a monthly billing cycle and your next renewal is on the 25th, you lose the paid portion from the 10th to the 25th. This is standard industry practice and complies with Singapore consumer law, provided Lime disclosed this term clearly before you signed up.
What to do if you were charged after cancellation
- Verify the charge date against your cancellation date using your cancellation confirmation email.
- If the charge occurred after your confirmed cancellation date, it is an error.
- Contact Lime support via the app (Help or Support menu) or email and attach your cancellation screenshot and confirmation email.
- Request a refund of the erroneous charge within 14 days of discovering it.
- If Lime does not respond within 5 business days or denies the refund without justification, file a complaint with CASE.
- CASE will mediate between you and Lime at no cost.
- If the dispute involves unfair contract terms or misleading billing practices, escalate to the CCCS.
- The CCCS can investigate and enforce penalties against Lime if a breach is found.
Disputing with your bank or credit card issuer
If Lime refuses to refund an unauthorised post-cancellation charge, you can lodge a chargeback dispute with your bank or credit card provider. You must do this within the timeframe specified by your card issuer (typically 60 to 120 days from the transaction date). Provide your cancellation confirmation as evidence. Your bank will investigate and may reverse the charge, forcing Lime to refund you directly.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but a few missteps can create unnecessary delays or leave you vulnerable to continued charges. The good news is that each of these traps is easy to sidestep.
Mistake 1: deleting the app without cancelling the subscription
Removing the Lime app from your phone does not cancel your subscription. Lime's servers continue to process renewal charges on your billing date. Always cancel through the app settings before deleting the app. If you have already deleted it, reinstall the app, log in, and cancel immediately.
Mistake 2: assuming cancellation is complete without confirmation
Do not assume your subscription is cancelled until you receive an in-app confirmation message and a confirmation email. If the app does not show a confirmation or you do not receive an email within 24 hours, try cancelling again. If the app repeatedly fails to process your cancellation, contact Lime support with a screenshot of the error and request manual cancellation.
Mistake 3: not checking your billing statement after cancellation
System errors and processing delays can result in post-cancellation charges. Check your bank or credit card statement 5 to 10 days after cancellation. If an unwanted charge appears, contact Lime and your bank immediately. The sooner you dispute it, the faster resolution occurs.
Mistake 4: losing your cancellation confirmation
Save your cancellation confirmation email and screenshot in multiple places (email, cloud storage, or printed). If a dispute arises weeks or months later, this evidence is your strongest proof that you cancelled in good faith. Without it, resolving a billing dispute takes longer and may require escalation to CASE.
Steps to take if Lime refuses to cancel
Rare as it is, technical glitches or support failures can prevent cancellation. Yafee recommends following this escalation path if Lime blocks your cancellation attempt.
Attempt 1: retry through the app on a different device
If cancellation fails on your smartphone, try logging into your Lime account on a tablet or computer (if Lime offers a web interface). A different device or browser may bypass the technical issue.
Attempt 2: contact Lime support directly
Open the Lime app and navigate to Help or Support. Select "Contact Us" or "Report a Problem" and describe your cancellation issue. Provide your full name, email, and account ID (visible in your profile). Lime support typically responds within 24 to 48 hours. Request manual cancellation if the app feature is broken.
Attempt 3: escalate to CASE if Lime ignores you
If Lime support does not respond within 5 business days or refuses to cancel your subscription without valid reason, file a complaint with the Consumers Association of Singapore (CASE). You can lodge a complaint online at case.org.sg or visit their office. Provide Lime's registered office address (Lime Singapore Pte. Ltd., as listed on the ACRA business registry) and all evidence of your cancellation attempts. CASE will contact Lime on your behalf and mediate the dispute.
Attempt 4: dispute the charges with your bank
If Lime continues charging you after a cancelled subscription or refused cancellation, contact your bank or credit card issuer and request a chargeback. Your cancellation attempts and CASE complaint constitute evidence of your good faith. Most banks will reverse fraudulent post-cancellation charges within 10 to 15 business days.
Checklist before and after cancellation
Use this checklist to ensure you have covered all necessary steps and protected yourself fully.
| Action | Timing | Status |
|---|---|---|
| Log into Lime app and locate subscription settings | Before cancellation | Completed |
| Take a screenshot of your active subscription details | Before cancellation | Completed |
| Tap "Cancel Subscription" and confirm in app | Cancellation day | Completed |
| Screenshot the in-app cancellation confirmation | Immediately after | Completed |
| Receive and save the confirmation email | Within 24 hours | Completed |
| Check bank or credit card statement for any post-cancellation charges | 5 to 10 days later | Completed |
Compare Lime with alternative transport options in singapore
Before you cancel, consider whether an alternative service might better suit your needs and budget.
| Service | Type | Typical cost (SGD) | Best for |
|---|---|---|---|
| Lime | E-scooter/e-bike | S$0.20/min or S$9.99-S$19.99/month | Short urban trips |
| Public transport (bus, MRT) | Fixed rail and bus | S$0.73-S$3.20 per trip (card rates) | Long-distance commuting |
| Bicycle or personal PMD | Manual or personal e-device | Upfront purchase only | Budget-conscious, frequent riders |
| Taxi or ride-hailing (Grab) | On-demand vehicle | S$4.00-S$15.00+ per trip | Premium short-distance trips |
If cost is your primary concern, public transport and walking remain Singapore's most economical options for most commutes. If you value convenience and flexibility, Lime remains competitive, so consider pausing rather than cancelling permanently.
Key contact details and escalation addresses
Save these details if you need to escalate a cancellation dispute or file a formal complaint.
Lime support contact
Reach Lime's support team through the Help or Support menu within the app. Technical support is available via in-app contact form, and responses typically arrive within 24 to 48 hours. For account or billing queries, include your full name, email, phone number, and account ID.
Consumers association of singapore (CASE)
If Lime refuses to honour your cancellation or continues charging you after cancellation, lodge a complaint with CASE. Visit case.org.sg, call 6100 0820, or visit the CASE office in person. CASE provides free mediation and can compel Lime to resolve disputes fairly.
Competition and consumer commission of singapore (CCCS)
For systemic issues such as hidden cancellation options or deceptive billing practices, report Lime to the CCCS. Visit cccs.gov.sg to file a complaint online. The CCCS investigates breaches of the Consumer Protection (Fair Trading) Act and can impose penalties on non-compliant businesses.
Lime singapore pte. ltd. registered office
Lime Singapore Pte. Ltd. is registered with the Accounting and Corporate Regulatory Authority (ACRA) under Singapore company law. For formal correspondence regarding cancellation disputes or unfair contract terms, you may send certified letters to Lime's registered office address as listed on the ACRA public registry (acra.gov.sg). Include copies of your cancellation attempts, confirmation emails, and CASE complaint reference number if applicable.
Final steps and next steps
Cancelling your Lime subscription is a straightforward process when you follow the steps outlined above and keep clear records of your actions. Yafee has guided thousands of consumers through subscription cancellations in Singapore, ensuring they understand their rights under the Consumer Protection (Fair Trading) Act and retain evidence if disputes arise. By acting now, verifying your cancellation within 5 to 10 days, and escalating to CASE if charges persist, you protect yourself fully and reclaim control of your monthly budget.
Remember: the cancellation feature exists in the Lime app under your account settings. Take a screenshot of your confirmation, check your statement one week later, and contact Lime support immediately if any post-cancellation charges appear. If Lime refuses to help, Yafee recommends escalating to CASE or your bank chargeback team. You have the law on your side. Act with confidence.