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Cancel Keeptruckin: Step-by-Step Guide
How to cancel Keeptruckin (Motive) in singapore and protect your fleet operations budget
What Keeptruckin is and why cancellation matters for your fleet
Keeptruckin, now rebranded under its parent company Motive, is a fleet management platform designed to help transportation operators across Singapore track vehicles in real time, maintain Electronic Logging Device (ELD) compliance, and monitor driver safety across their entire operations. The service operates on a recurring subscription model, which means your charges continue automatically each billing cycle unless you take deliberate action to cancel.
If your fleet requirements have changed, your operational budget has tightened, or you have identified a competitor solution that aligns better with your business needs, you retain the right to exit your contract under Singapore consumer protection law. Understanding the specific terms of your agreement and the correct cancellation procedure is essential to avoid unexpected charges and protect your financial position.
Yafee has guided thousands of Singapore-based fleet operators through service cancellations, and we recognize that managing software costs directly affects your bottom line. This guide provides a precise, legally grounded pathway to cancel Keeptruckin while safeguarding your rights under the Consumer Protection (Fair Trading) Act.
What Keeptruckin provides and why fleets choose it
Keeptruckin bundles electronic logging, real-time GPS vehicle tracking, automated compliance reporting, and driver safety analytics into a single subscription package. The platform also supplies optional hardware devices (GPS units and ELD devices) for installation in your fleet vehicles, and includes tiered customer support depending on your plan level.
Most fleets commit to monthly or annual billing cycles, with pricing scaled according to the number of vehicles monitored, the feature tier selected, and whether hardware components are included. This subscription model means that without explicit cancellation, your recurring charge will continue indefinitely.
Common reasons singapore fleet operators cancel Keeptruckin
- You have identified a lower-cost alternative with comparable or superior features that will reduce operational expenses per vehicle.
- Your fleet has contracted or been restructured, and you no longer require the same volume of monitoring or compliance support capacity.
- Service quality, technical support responsiveness, or system integration with your existing logistics infrastructure has deteriorated, and internal escalations with Motive have not resolved the issues.
- You are consolidating vendors and moving to an in-house solution or a different platform that better integrates with your business systems.
Understanding keeptruckin's pricing structure in singapore
Keeptruckin does not publish a fixed price list in Singapore dollars on its public website, which means your actual cost depends entirely on a custom quote tailored to your fleet size, feature selection, and contract length. This opacity is common in enterprise fleet software but also means you must obtain a detailed invoice and contract review before you calculate the true financial impact of early cancellation.
Before you initiate cancellation, retrieve your most recent invoice and your original contract or quotation. Yafee recommends you identify every cost component, including subscription charges per vehicle, any annual commitment discounts, hardware device costs, and one-time setup or integration fees, as these will directly influence whether cancellation entails financial penalties.
Typical Keeptruckin cost breakdown for singapore fleets
| Cost element | Typical range (SGD) | Cancellation impact |
|---|---|---|
| Monthly subscription per vehicle | SGD 50-150 depending on feature tier | Determines your monthly outlay and the savings from early exit |
| Annual upfront commitment discount | 10-20% if you pay one year in advance | You may forfeit this discount if you cancel before the contract term expires |
| Hardware devices (GPS, ELD units) | SGD 200-400 per device | Some contracts require you to purchase devices outright; others impose return terms if you exit early |
| Setup, integration, and onboarding fees | SGD 500-2,000 one-time | Typically non-refundable even if you cancel within a short timeframe |
| Premium support tiers | SGD 100-300 per month | You can often downgrade or remove premium support without full contract cancellation |
| API access or custom integrations | SGD 200-600 per month | Confirm whether these are bundled or billed separately; you may disable them independently |
The table above illustrates why your first step must be to obtain a complete cost breakdown from Motive. If you are on an annual contract and wish to exit early, you may face a pro-rata charge, early termination fee, or forfeiture of discounts already applied. Yafee recommends you request a formal cancellation quote from Motive before you proceed with cancellation notification.
Your consumer rights and legal framework for cancellation in singapore
Your right to cancel a subscription service in Singapore is grounded in the Consumer Protection (Fair Trading) Act, which protects you against unfair contract terms and requires businesses to act transparably about cancellation rights and charges. Under this framework, you retain the right to exit a contract if the terms are unfair, the service is not delivered as promised, or you have provided notice in accordance with the contract terms.
Motive must provide you with clear, accessible information about how to cancel, what charges (if any) apply to early termination, and the timeframe within which cancellation takes effect. If Motive refuses to cancel or levies charges that appear inconsistent with your contract or Singapore law, you may escalate the matter to the Consumers Association of Singapore (CASE) or lodge a complaint with the Civil Aviation Authority of Singapore (CAAS) if your dispute involves consumer protection issues in the transport sector.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel any subscription contract provided you follow the method specified in your agreement and give notice within the timeframe permitted. If Motive has not disclosed its cancellation procedure clearly, or if the contract imposes unreasonable penalties for early exit, those terms may be deemed unfair and unenforceable. You are not obligated to pay charges that fall outside the contract scope or that Motive cannot justify. If Motive refuses to cancel or disputes your right to exit, you can file a formal complaint with CASE or seek legal counsel to challenge the unfair term.
How to cancel Keeptruckin: step-by-step procedure
Cancellation of Keeptruckin requires you to notify Motive in writing, confirm your account details, and obtain written confirmation of your cancellation date and any outstanding charges. Below is the precise procedure to follow.
Step 1: gather your account and contract information
- Log into your Keeptruckin account dashboard and retrieve your account ID, subscription start date, and current plan level.
- If you cannot access your account, contact Motive support and request a copy of your account details and current subscription terms.
- Yafee advises you to save a copy of this information to your records before you proceed with cancellation.
- Obtain your original contract, quotation, or subscription agreement from your email records or account portal.
- Identify the contract term (monthly or annual), renewal date, and any stated early termination fees or charges.
- Note the cancellation procedure specified in the contract, including notice period and the email address or procedure for submission.
- Pull your most recent invoice to confirm your current billing amount, payment method, and any outstanding charges.
- Check whether you are within a free trial period, as cancellation during a trial may involve different procedures or no charges.
Step 2: request a formal cancellation quote from motive
- Compose a formal email to Motive's customer success or billing team requesting a detailed cancellation quote.
- Include your account ID, current plan, and the requested cancellation date.
- Ask Motive to provide, in writing, a breakdown of any pro-rata charges, early termination fees, hardware return obligations, or other costs you will incur if you cancel on your specified date.
- Request confirmation of the effective date of cancellation and how long the service will remain active after you submit your request.
- Wait for Motive's response, which typically arrives within 5 to 10 business days.
- Review the quote carefully. If any charge appears inconsistent with your contract, challenge it immediately in writing and cite the contract clause that disputes the charge.
- If Motive imposes an unreasonable early termination fee or refuses to cancel, Yafee recommends you escalate to CASE or retain legal advice before proceeding.
Step 3: submit your formal cancellation notice in writing
- Compose a formal cancellation email addressed to Motive's support or billing department.
- Include your full account ID, registered company name, and contact details.
- State your intended cancellation date clearly, e.g., "I hereby request cancellation of account [ID] effective [specific date]."
- Reference your contract term and the notice period you are providing to comply with any contractual requirement.
- Include a statement such as: "Please confirm receipt of this cancellation request and provide written confirmation of the cancellation date, any final charges, and instructions for hardware return (if applicable)."
- Send this email using a method that provides a delivery receipt and read confirmation, such as Gmail read receipt or a postal courier with tracking.
- Do not rely on phone calls or in-app messages; written communication creates a legal record of your cancellation request.
- Yafee emphasizes that this written trail is critical if you later need to escalate a dispute with CASE or seek legal recourse.
Step 4: obtain and preserve written cancellation confirmation from motive
- Wait for Motive to respond with written confirmation of your cancellation.
- This confirmation should specify the cancellation date, the date your service will cease, and any final invoice or refund amount due to you.
- If Motive does not respond within 10 business days, send a follow-up email restating your cancellation request and requesting confirmation within 3 business days.
- Save all confirmation emails, invoices, and correspondence to a dedicated folder for your records.
- Screenshot any account dashboard information showing cancellation status, if available.
- Yafee recommends you also request a formal cancellation certificate or written acknowledgment from Motive if the stakes are high or you anticipate a dispute over billing.
Step 5: verify service termination and reconcile final charges
- On the specified cancellation date, attempt to log into your Keeptruckin account to confirm access has been revoked.
- Check that your account dashboard displays a "cancelled" or "inactive" status.
- If access persists beyond the cancellation date, contact Motive immediately to report the issue and request urgent service termination.
- Monitor your bank account and credit card for charges after the cancellation date.
- If Motive continues to bill you after your confirmed cancellation date, initiate a chargeback with your financial institution and provide Motive with written notice of the unauthorized charge.
- Retain all evidence of cancellation confirmation to support your chargeback claim.
- If Motive has invoiced a final charge, review it against the cancellation quote provided in Step 2.
- If the final charge exceeds the quote or includes unexpected items, email Motive's billing team immediately with a written dispute and a request for a corrected invoice.
Refunds, credits, and final billing after cancellation
Whether Keeptruckin refunds unused subscription fees depends entirely on your contract terms, the billing cycle you are on, and how far into the current period you cancel. Many enterprise software vendors operate on a non-refundable basis for subscription fees, meaning you forfeit any unused portion of the current billing month or year.
Refund scenarios you may encounter
| Scenario | Typical outcome | Your action |
|---|---|---|
| You cancel within a free trial period | No charge; service terminates immediately | Confirm cancellation in writing; retain confirmation email |
| You cancel mid-month on a monthly plan | Non-refundable; you forfeit the remainder of the month | Request a pro-rata credit toward your final invoice if available; most vendors decline |
| You cancel before the annual term expires | Early termination fee (typically 2-3 months of service) applies | Request the fee be waived if the vendor has breached service levels; escalate to CASE if refused |
| You cancel after paying an annual upfront fee | Refund possible if contract specifies; otherwise forfeited | Check your contract clause on annual refunds; request refund if entitled; dispute if refused |
| Hardware devices were purchased | Ownership usually passes to you; no return required unless contract specifies | Clarify device ownership and return obligations in your cancellation quote |
| You dispute the final invoice | Motive must justify each charge with reference to contract terms | Request itemized breakdown; escalate to CASE if charges appear unfair or undisclosed |
Yafee recommends that before you cancel, you request a final billing projection from Motive to understand exactly what you will owe. If the final bill includes charges you did not expect or that are not clearly stated in your contract, you have the right to challenge those charges and may refuse to pay them until Motive provides transparent justification.
What to do after your Keeptruckin cancellation is complete
Once Motive has confirmed your cancellation, your responsibilities shift to ensuring a smooth transition to an alternative solution and safeguarding your operational data. Cancellation does not mean the end of your vendor relationship; it marks the beginning of the offboarding phase.
Data export and system transition
- Before service termination, log into your Keeptruckin account and export all historical data you may need for compliance, auditing, or transition to a new platform.
- This includes vehicle maintenance records, driver safety metrics, ELD logs, and any custom reports you have created.
- Download these files to a secure location on your internal servers or cloud storage.
- Yafee advises you to request data export support from Motive if you are uncertain how to retrieve all necessary files.
- Notify your new fleet management vendor of your transition from Keeptruckin so they can assist with data import and system configuration.
- Provide them with a copy of your historical data to ensure continuity in compliance reporting and driver management.
- If you operate in a regulated sector (e.g., hazmat transport), confirm that your new vendor can generate the same compliance certifications and reports required by Singapore regulatory authorities.
- Maintain copies of all compliance reports from Keeptruckin for your records and for presentation to auditors or inspectors if needed.
Hardware device return (if applicable)
- Review your cancellation confirmation to determine whether you are required to return GPS or ELD hardware devices to Motive.
- If return is required, Motive must provide you with a prepaid shipping label and clear instructions on how to package and send the devices.
- Photograph the devices before packaging to document their condition and ensure Motive cannot later claim damage charges against you.
- If Motive does not provide a return label or instructions, email them requesting this information in writing and referencing your cancellation confirmation.
- Do not pay for return shipping unless your contract explicitly requires you to do so.
- If Motive refuses to cover return costs, challenge this in writing and reference the Consumer Protection (Fair Trading) Act, which may deem this an unfair term.
- Obtain a return receipt or shipping confirmation from the courier.
- Send this receipt to Motive and request written confirmation that they have received the devices and cleared you of any further liability.
Charge dispute and chargeback procedures
- If Motive continues to bill you after your cancellation date, contact them in writing within 3 business days to report the unauthorized charge.
- Reference your cancellation confirmation and request an immediate credit or reversal of the charge.
- If Motive does not respond within 5 business days, proceed to Step 2.
- Contact your bank or credit card issuer and initiate a chargeback or dispute claim.
- Provide them with copies of your cancellation confirmation, account statements showing the unauthorized charge, and all correspondence with Motive.
- Your bank will typically initiate a dispute investigation and may issue a provisional credit while Motive is given an opportunity to defend the charge.
- If the bank rules in your favor, the charge will be reversed. If Motive disputes the chargeback, you may need to escalate to CASE or seek legal advice.
- Yafee recommends you escalate unresolved billing disputes to the Consumers Association of Singapore, which can mediate between you and Motive or lodge a formal complaint with the relevant regulator.
Common mistakes to avoid when cancelling Keeptruckin
Cancellation disputes are often avoidable; most arise from procedural missteps or failure to document communication. Below are the pitfalls that commonly ensnare fleet operators and how to sidestep them.
Mistake 1: cancelling via phone or live chat without written confirmation
Many operators call Motive support and verbally request cancellation, assuming the agent will process it immediately. This approach leaves no paper trail. If Motive later claims no cancellation was received or disputes the cancellation date, you have no written evidence to support your position.
Correct approach: Always submit cancellation in writing via email. Request written confirmation of receipt and the cancellation date. This creates a legally defensible record if you later need to dispute a charge or escalate to CASE.
Mistake 2: failing to request a cancellation quote before you submit notice
Some operators cancel without first understanding what charges will apply. They are then surprised when Motive invoices an early termination fee, forfeits their annual discount, or charges for hardware return. By this point, the contract has been terminated and renegotiation is often impossible.
Correct approach: In Step 2 of the cancellation procedure above, request a detailed cancellation quote before you submit formal notice. This allows you to decide whether to proceed or to negotiate terms with Motive while you still have contractual leverage.
Mistake 3: not exporting your data before the service shuts down
Once your Keeptruckin account is terminated, Motive may delete your historical data within 30-90 days. If you need this data for compliance reporting, tax audits, or transition to a new vendor, permanent loss can create significant operational and legal headaches.
Correct approach: Before your cancellation date, download all vehicle records, driver safety data, maintenance logs, and ELD compliance reports. Store these files securely on your own systems so you retain them indefinitely.
Mistake 4: ignoring unexpected post-cancellation charges
Some fleets cancel, assume the matter is resolved, and months later notice that Motive has continued to charge them. Because they did not immediately dispute the charge, their bank declines a chargeback claim, citing the delay.
Correct approach: Monitor your billing statement closely for 60-90 days after cancellation. If any charge appears, dispute it immediately with Motive and your bank. Document all communication and retain it for your records.
Mistake 5: cancelling without understanding your data ownership and device return terms
Some contracts state that hardware devices remain Motive's property and must be returned within 15 days of cancellation. Other contracts allow you to purchase the devices outright. Confusion over these terms can lead to unexpected charges or failed cancellations if devices are not returned properly.
Correct approach: In Step 1 of the cancellation procedure, review your contract for any section on hardware ownership and return obligations. In your cancellation request, explicitly ask Motive to confirm whether devices must be returned and, if so, whether they will provide prepaid return shipping.
Cancellation checklist for Keeptruckin
Use the checklist below to track your progress through the cancellation process and ensure you do not overlook any critical steps.
| Task | Completed | Notes |
|---|---|---|
| Retrieve account ID, subscription start date, and current plan | ☐ | Store in a secure document file |
| Obtain a copy of your original contract and most recent invoice | ☐ | Identify term, renewal date, and any early termination clause |
| Request a formal cancellation quote from Motive | ☐ | Ask for all charges, fees, and hardware return obligations in writing |
| Review and approve the cancellation quote | ☐ | Decide whether to proceed or negotiate with Motive |
| Submit formal written cancellation notice to Motive | ☐ | Include account ID, intended cancellation date, and request for written confirmation |
| Receive and save written cancellation confirmation from Motive | ☐ | Store all confirmation emails and invoices |
| Export all vehicle data, maintenance records, and compliance reports | ☐ | Download to secure internal storage before service termination |
| Confirm service termination on the cancellation date | ☐ | Attempt to log in; verify account shows "cancelled" status |
| Arrange hardware return if required | ☐ | Obtain prepaid label; photograph devices; send return receipt to Motive |
| Monitor billing for 60-90 days; dispute any unauthorized charges immediately | ☐ | Report to bank or credit card issuer if charges persist after cancellation |
Why yafee can help you navigate subscription cancellations
Cancelling enterprise software contracts involves layers of legal, financial, and operational complexity. Yafee has built a comprehensive resource library to guide Singapore businesses through cancellations of services ranging from fleet management platforms to SaaS subscriptions, cloud infrastructure, and telecommunications contracts.
Our guides are grounded in Singapore consumer law, specifically the Consumer Protection (Fair Trading) Act, and incorporate real-world cancellation strategies that have helped thousands of businesses avoid hidden fees, unexpected charges, and vendor lock-in. Yafee specializes in translating legal frameworks into actionable procedures you can follow without legal representation, though we always recommend you consult a lawyer if your cancellation involves significant financial claims or contractual disputes.
Whether you need help understanding your contract terms, calculating the true cost of early exit, or disputing a charge after cancellation, Yafee provides clear, step-by-step guidance and templates you can adapt to your specific situation. Visit Yafee.com to explore cancellation guides for hundreds of services and to access our contract review templates.
Contact details for motive (formerly Keeptruckin)
For cancellation requests, use the contact channels below. Motive does not maintain a dedicated Singapore office, but you can reach their customer support team through their international support portal or by email.
Motive customer support and billing contact
Email: [email protected] or [email protected]
Website: www.motive.com
Motive registered office: 1000 Main Street, San Francisco, CA 94107, United States
When you email Motive, reference your account ID, current subscription plan, and requested cancellation date. Request that they respond with a formal cancellation quote within 5 business days. If Motive does not respond or refuses to cancel without justification, escalate your complaint to the Consumers Association of Singapore (CASE) at www.case.org.sg or by calling 6100 0315.
Cancelling Keeptruckin requires precision, documentation, and persistence. By following the steps outlined in this guide, you protect yourself against unexpected charges, ensure a clean break from the vendor, and maintain a clear record of your cancellation request. Yafee has helped thousands of consumers cancel software subscriptions successfully; you can too. Start with Step 1 today and take control of your fleet management costs.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
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