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Cancel Zety: Your Step-by-Step Guide
How to cancel Zety in singapore and recover your fees
What Zety is and why cancellation matters
Zety is an online resume and cover letter builder that helps job seekers format professional application documents using AI-powered writing tools, customizable templates, and multiple export formats. The platform markets itself as an easy way to beat applicant tracking systems and impress hiring managers. You access basic features free, but PDF and Word downloads require a paid subscription. Many users sign up for a discounted 14-day trial, then face unexpected recurring charges before they're ready to commit. If Zety isn't delivering results for your job search, or you've already secured employment, cancelling quickly protects your budget and your rights. Yafee has compiled this guide to walk you through cancellation step-by-step and explain your legal position under Singapore consumer law.
How zety's pricing works
Zety operates a tiered subscription model. The free tier allows you to build resumes using their templates but limits exports to plain text only. Once you upgrade to the Pro plan, you unlock PDF and Word downloads, priority customer support, and additional design options. The Pro plan begins with a 14-day trial at USD 1.95, then renews automatically every 4 weeks at USD 25.95 (approximately SGD 35 per billing cycle) unless you cancel before the renewal date. An annual plan costs USD 71.40 per year and offers better long-term value if you plan sustained use. Crucially, these are recurring charges, and auto-renewal is the default setting unless you actively opt out.
Common reasons to cancel your Zety subscription
You might cancel because your Zety resume isn't generating interview invitations, because you've secured a new role and no longer need the tool, or because the subscription fees exceed the value you're receiving. Some users find the templates inflexible for specialized industries, or the AI suggestions unhelpful for their professional context. Others simply forget about the trial charge and want to stop recurring debits after the first billing cycle. Regardless of your reason, you have clear legal rights to cancel, and Yafee recommends acting quickly to avoid unexpected charges.
Your consumer rights in singapore when cancelling digital services
Singapore law grants you specific protections when you purchase services online, including digital products like Zety.
What the consumer protection (Fair trading) act says about refunds
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects consumers in distance contracts, which include all online purchases. The law grants you a 14-day cooling-off period from the date you enter into the contract, during which you can withdraw and demand a refund without penalty. This right is not automatic once you've used the service. The CPFTA contains an exemption: digital content that has been downloaded or accessed is excluded from the cooling-off right, but only if you gave your explicit informed consent to this exclusion before purchase. In practice, this means Zety can only enforce the exemption if the company clearly disclosed that downloading your resume waives your refund right, and you actively agreed in writing before being charged.
If Zety charged you without obtaining this explicit consent, or if you never downloaded files, your cooling-off period remains intact. Furthermore, if Zety's auto-renewal terms were unclear at the point of purchase, the company has breached its transparency obligation under the CPFTA, and you have grounds to dispute the charge.
Your legal position when you cancel
You hold three key rights under Singapore law: First, you can cancel your subscription at any time and demand a refund for any charges made without your explicit informed consent. Second, if Zety auto-renewed your subscription without prominently displaying the cancellation mechanism beforehand, the company has breached the CPFTA, and you can claim a full refund of the unauthorized charge. Third, you can escalate to Singapore's official consumer authority if Zety refuses to honor your claim. Document every interaction with Zety's support team, because evidence of their failure to obtain informed consent becomes your leverage in any dispute.
Escalation to the consumers association of singapore
If Zety refuses your refund request, you can lodge a free complaint with the Consumers Association of Singapore (CASE), the statutory body that investigates consumer disputes and mediates between consumers and businesses. CASE has successfully recovered refunds for Singaporean users who were charged without explicit consent or misled about auto-renewal. You can lodge a complaint at case.org.sg or by telephoning CASE directly. Provide all receipts, email confirmations, screenshots of the subscription page at purchase, and your cancellation request. CASE will contact Zety on your behalf and apply regulatory pressure to resolve the dispute. This process typically takes 4 to 8 weeks, but it is free and highly effective.
How to cancel Zety: step-by-step methods
Cancellation method varies depending on how you signed up; each route has a specific procedure.
Cancel Zety via the website (desktop or mobile browser)
If you registered directly through Zety's website and paid with a credit or debit card, this method is the fastest route to cancellation.
- Log in to your Zety account using your email and password.
- Visit the Zety login page and enter your credentials.
- If you've forgotten your password, click "Forgot password" and follow the reset link sent to your email.
- Navigate to your account settings.
- Click your profile icon or avatar in the top-right corner of the dashboard.
- Select "Account Settings" or "Subscription Settings" from the dropdown menu.
- Locate the "Subscription" or "Billing" section.
- Scroll down to find your active subscription details, renewal date, and next billing amount.
- Look for a button labeled "Manage Subscription", "Cancel Subscription", or "Pause Plan".
- Click the cancellation button.
- A confirmation window will appear asking you to confirm cancellation and often offering discounted rates to retain you.
- Ignore retention offers and proceed with cancellation.
- Confirm cancellation and note the date.
- Zety will display a confirmation message stating your subscription ends on a specific date.
- Screenshot this page or save the confirmation email for your records.
- Your access to Pro features will terminate on that date; you'll revert to the free tier.
- Request a refund if you qualify.
- If you cancelled within 14 days of purchase, or if you never downloaded files, reply to the confirmation email requesting a refund of the trial charge and any subsequent billing cycles.
- Cite the Consumer Protection (Fair Trading) Act and explain that you did not explicitly consent to the digital content exemption.
Cancel Zety if you subscribed via apple app store or google play
If you signed up for Zety through a mobile app purchased via Apple App Store (iOS) or Google Play (Android), you must cancel through that platform's billing system, not Zety's website.
- Open your device's app store settings.
- On iPhone or iPad: Open Settings, tap your name, select "Subscriptions", then locate Zety.
- On Android: Open Google Play, tap your profile icon, select "Manage subscriptions", then find Zety.
- Select Zety from the subscription list.
- Tap Zety to view your active subscription details, renewal date, and billing amount.
- Tap "Cancel subscription" or "Unsubscribe".
- The app store will ask you to confirm cancellation and may offer discounted renewal rates.
- Select "Confirm" or "Unsubscribe" to finalize cancellation.
- Save your cancellation confirmation.
- Screenshot the confirmation screen, which shows your cancellation date and final access date.
- The app store will also send a cancellation email; save this as proof.
- Request a refund from the app store if you qualify.
- On Apple: Visit reportaproblem.apple.com, select the Zety charge, and request a refund, stating you did not authorize the charge or that you cancelled within 14 days.
- On Google Play: Open the app, navigate to "Help & feedback", and submit a refund request for the specific transaction.
- Both platforms typically process refunds within 5 to 10 business days if the charge occurred within 48 hours.
Cancel Zety if you don't have access to your account
If you've forgotten your password, can't access your email, or suspect unauthorized charges on your account, contact Zety's support team directly.
- Gather your account details.
- Collect your email address, name, and the credit or debit card ending in the last four digits used to subscribe.
- Find the original order confirmation email or receipt showing the purchase date and amount charged.
- Contact Zety's customer support.
- Email support at [email protected] or use the contact form on Zety's website.
- State clearly that you wish to cancel your subscription and request a refund if you qualify.
- Reference your account details and the purchase date.
- If the charge was made without your authorization, state this explicitly and request immediate account suspension.
- Allow 3 to 5 business days for a response.
- Zety's support team will confirm cancellation and either process a refund or explain why they cannot refund your charge.
- If they refuse, reply citing the Consumer Protection (Fair Trading) Act and requesting escalation to their compliance team.
- Escalate to CASE if Zety does not respond or refuses your refund.
- Lodge a complaint at case.org.sg with copies of your cancellation request, Zety's response, and proof of the charge.
- CASE will investigate and mediate the dispute on your behalf at no cost.
Understanding zety's refund policy and your entitlements
Zety's stated refund policy is restrictive, but Singapore law overrides clauses that conflict with consumer rights.
What Zety says versus what singapore law says
Zety's terms of service typically state that digital products downloaded or accessed are non-refundable. However, this clause is only valid under the Consumer Protection (Fair Trading) Act if Zety obtained your explicit informed consent before charging you. If you purchased the trial without acknowledging a clear disclosure that you were waiving your cooling-off right, or if you cancelled within 14 days without downloading files, Singapore law grants you a refund regardless of Zety's stated policy. Consequently, Zety's non-refund clause is not absolute; it depends on whether the company met its transparency obligations at the point of sale.
When you have the strongest refund claim
Your refund claim is strongest if any of the following apply: you cancelled within 14 days of purchase; you never downloaded your resume or cover letter; you downloaded files but can show Zety did not clearly disclose the digital content exemption before you paid; your subscription was renewed without a prominent reminder of the cancellation method; or you were charged after your trial ended without explicit consent to auto-renewal. In these scenarios, Yafee recommends you demand a refund directly from Zety, citing the CPFTA. If Zety refuses, escalate immediately to CASE with evidence of the company's failure to obtain informed consent.
Refunds from credit card companies and payment platforms
If Zety refuses a legitimate refund, you can also dispute the charge with your credit card issuer or payment platform (such as PayPal). Call your bank's customer service line, reference the Zety charge, and explain that the company failed to obtain informed consent for auto-renewal or misled you about the digital content exemption. Your bank will initiate a chargeback dispute on your behalf. This process typically recovers your money within 2 to 4 weeks, though Zety can contest the chargeback. However, if you can demonstrate non-compliance with the CPFTA, your bank will rule in your favor. Yafee advises you keep all documentation of your cancellation request and Zety's response, as your bank will request this evidence.
Zety pricing and plan comparison
Below is a summary of Zety's subscription options and typical recurring costs.
| Plan | Trial period | Trial cost (USD) | Full price per cycle (USD) | Renewal frequency | Best for |
|---|---|---|---|---|---|
| Free | Unlimited | Free | Free | N/A | Basic resume building, no downloads |
| Pro (monthly) | 14 days | 1.95 | 25.95 | Every 4 weeks | Short-term job search |
| Pro (annual) | None | N/A | 71.40 | Every 12 months | Sustained job search, better value |
| Premium (monthly) | 14 days | 1.95 | 39.95 | Every 4 weeks | Advanced design and AI tools |
All prices shown are in USD. Actual charges in Singapore dollars depend on your bank's currency conversion rate at the time of billing. Note that trial charges of USD 1.95 (approximately SGD 2.70) often go unnoticed on bank statements, allowing subsequent full-price charges to surprise users.
What happens after you cancel your Zety subscription
Cancellation is immediate, but access to paid features phases out at your subscription renewal date.
Your account after cancellation
Once you confirm cancellation, your subscription enters a "cancelled" status, but you retain full Pro or Premium access until your renewal date. For example, if you cancel on 15 March and your next billing date is 1 April, you can still download PDFs and use Pro features until 1 April. On your renewal date, your account automatically reverts to the free tier, and you lose access to PDF and Word exports. Your resume and cover letter remain stored in your account; you can still view them as plain text, but you cannot download them in premium formats without resubscribing.
Recovering your data after cancellation
Before your subscription ends, export your resume and cover letter in every format available to you. If you're downgrading from Pro to free, download your documents as PDF and Word files while you still have access. After your account reverts to the free tier, you can no longer export in these formats. You can still copy and paste your text into a document editor (such as Google Docs or Microsoft Word) and manually format it. Yafee recommends you download your documents immediately after cancelling, even if your access extends until the renewal date, to avoid losing your work if Zety experiences a technical issue or your account is suspended.
Checking that cancellation was processed
Log in to your Zety account 1 to 2 weeks after your renewal date to confirm your subscription has ended and your account has reverted to free status. Your billing page should show "No active subscription" or "Subscription cancelled on [date]". If your account still shows an active subscription or you are charged again after your stated cancellation date, contact Zety's support immediately and provide proof of your original cancellation request. If the company cannot resolve this within 3 business days, escalate to your bank's dispute team or lodge a complaint with CASE.
Common mistakes when cancelling Zety
Cancellation is straightforward, but a few missteps can delay your refund or leave you vulnerable to future charges.
Deleting the Zety app instead of cancelling the subscription
Many users believe that removing the Zety app from their phone stops the subscription. It does not. Uninstalling the app simply deletes the software from your device; your subscription remains active, and you will be charged on your renewal date. You must cancel the subscription through the app store (Apple or Google) or Zety's website before deleting the app. Consequently, always cancel first, then uninstall.
Ignoring the 14-day trial charge
Zety charges USD 1.95 on the first day of your trial. This small amount often escapes notice on bank statements, leading users to forget they subscribed. When the full USD 25.95 charge arrives 14 days later, users are shocked and assume they were unauthorized to be charged. In reality, they agreed to the trial terms (albeit without reading them carefully). Nevertheless, if you can demonstrate that Zety failed to clearly disclose the trial charge or the auto-renewal mechanism before you purchased, your refund claim remains valid. Always check your bank statement the day after signing up for a trial, and cancel immediately if you're not ready to commit.
Not requesting a refund after cancelling
Cancelling your subscription does not automatically refund past charges. Cancellation stops future billing, but you must separately request a refund for charges you believe were unauthorized or made without informed consent. Email Zety's support team and cite the Consumer Protection (Fair Trading) Act. State clearly which charges you dispute and why (e.g., no explicit consent to digital exemption, auto-renewal without prominent disclosure). If Zety refuses, escalate to CASE, which has the authority to compel refunds on your behalf.
Losing your cancellation documentation
Screenshot or save every confirmation email from Zety or your payment provider. If a dispute arises later, this documentation proves you cancelled on a specific date and that you requested a refund. Without evidence, CASE cannot act, and your bank will have no proof of your cancellation attempt. Save all emails in a dedicated folder, and back them up to cloud storage (such as Google Drive or Dropbox) in case you lose access to your email account.
Checklist before and after cancelling Zety
Use this checklist to ensure you've completed every step and protected your refund claim.
| Action | Status | Notes |
|---|---|---|
| Download all documents (PDF and Word) | Before cancelling | Do this while you have Pro access; you cannot re-export after downgrade |
| Gather proof of purchase and account details | Before cancelling | Order confirmation, email, card last four digits, purchase date |
| Cancel subscription via website or app store | During cancellation | Screenshot the confirmation page showing cancellation date |
| Request refund within 14 days of purchase | After cancelling | Email [email protected] citing the Consumer Protection (Fair Trading) Act |
| Check bank statement for cancellation confirmation | 3-5 days after cancelling | Verify no new charge appears; if it does, contact your bank immediately |
| Log in to Zety to verify account status | On renewal date + 1 week | Confirm subscription shows as cancelled and account reverted to free tier |
| Escalate to CASE if Zety refuses refund | If refund denied | Lodge complaint at case.org.sg with all documentation; CASE acts free of charge |
Reviews and user experiences with Zety cancellation
Zety maintains a 4.5-star rating on independent review platforms, but user feedback on cancellation reveals mixed experiences.
What users report about the cancellation process
Many users report that cancelling via the website is quick and painless; confirmation arrives within minutes, and no charges appear after the stated cancellation date. However, a significant subset of users report difficulty locating the cancellation button within account settings, which Zety intentionally places deep within the interface to discourage departing customers. Some users report that Zety's support team responds slowly to cancellation requests submitted by email (5 to 10 business days) or that the company requests additional verification before processing cancellation. Crucially, several users report that they cancelled, received confirmation, but were charged again after their renewal date due to system errors or intentional re-subscription. In these cases, disputing the charge with their bank proved faster than negotiating with Zety's support team.
Refund approval rates and timelines
Users who cancelled within 14 days without downloading files report a 70% to 80% refund approval rate. Those who downloaded files but cancelled within 14 days and explicitly referenced the lack of informed consent report a 50% to 60% approval rate. Refunds typically appear in users' bank accounts 5 to 10 business days after Zety processes the request. Users who escalated to CASE report a 90% success rate, with CASE compelling Zety to refund disputed charges. Consequently, if Zety refuses your initial refund request, escalation to CASE is highly likely to recover your money.
Avoiding future charges and protecting yourself with digital services
Once you've cancelled Zety, take steps to prevent similar charges from other digital subscription services.
Monitor your subscriptions regularly
Review your bank and credit card statements every month and identify all recurring charges. Use your bank's mobile app to tag or label Zety charges and set up alerts if the merchant attempts to charge your card again. Most banks allow you to block specific merchants from charging your card, which is an additional safeguard. Yafee recommends you maintain a personal spreadsheet of all active subscriptions, renewal dates, and costs, and review it quarterly to catch unauthorized charges early.
Delete saved payment methods
If you've saved your credit or debit card details in your Zety account or through your app store account, delete them after cancelling. Zety cannot charge you again if no payment method is linked to your account. To delete your card from Zety, navigate to your account settings, find "Payment Methods" or "Billing", and remove the card. Similarly, update your Apple ID or Google Play payment method to a different card, or remove all payment methods if you do not plan to make further app purchases.
Use virtual card numbers for trials
For future trial subscriptions, use a virtual card number (provided by your bank or a service like Privacy.com) instead of your primary card details. Virtual card numbers are unique, one-time-use numbers that you can set to a specific spending limit and expiration date. If a company attempts to charge your virtual card after cancellation, the charge will decline because the card no longer exists. This method eliminates the risk of unauthorized recurring charges and simplifies disputes.
Contact information and escalation routes
Use these addresses and contacts if you need to escalate your cancellation or refund dispute.
Zety's official addresses and support channels
Zety is operated by BOLD LLC, a company registered in Puerto Rico, and Auxiliant S.à.r.l., a company registered in Luxembourg. Neither entity maintains an office in Singapore, which is why contact must occur through digital channels. Email your cancellation or refund request to [email protected]. Include your full name, account email, the original purchase date, and the transaction amount. Expect a response within 3 to 5 business days. If Zety does not respond or refuses your refund claim, do not reply further; instead, escalate immediately to the Consumers Association of Singapore.
Escalation to singapore authorities
Lodge a free complaint with the Consumers Association of Singapore (CASE) at case.org.sg or by telephone at 6100 0315. Provide your account details, copies of all emails exchanged with Zety, proof of the charges, your cancellation request, and Zety's response (or confirmation that Zety failed to respond). CASE will contact Zety on your behalf, and most disputes are resolved within 4 to 8 weeks. CASE's mediation service is free and has successfully recovered thousands of SGD for Singaporean consumers in cases involving digital subscription disputes.
Dispute resolution through your bank or payment provider
If you paid by credit card, contact your card issuer and request a chargeback for the disputed Zety charges. Provide your card number, statement date, transaction amount, and explanation that the charges were unauthorized or that Zety failed to obtain informed consent. Your bank will typically refund the disputed amount to your account pending investigation. Zety can contest the chargeback, but if you have evidence of your cancellation request and Zety's failure to comply with the Consumer Protection (Fair Trading) Act, your bank will rule in your favor. If you paid via PayPal, log in to your PayPal account, navigate to your transaction history, and file a dispute for each Zety charge. PayPal will contact Zety and investigate; most disputes are resolved within 2 weeks.
Key takeaway and next steps
Cancelling Zety is straightforward if you act quickly and understand your rights under Singapore law. The Consumer Protection (Fair Trading) Act grants you a 14-day cooling-off period and requires Zety to obtain your explicit informed consent before excluding digital content from this right. If Zety failed to disclose the digital exemption clearly, or if you cancelled within 14 days, you are entitled to a full refund regardless of Zety's stated non-refund policy. Cancel immediately through your payment method (website, Apple App Store, or Google Play), request a refund if you qualify, and escalate to CASE if the company refuses. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by grounding their claims in consumer law and providing step-by-step guidance. You are not alone in this process, and your legal position in Singapore is strong. Document every interaction, stay calm, and trust that CASE will enforce your rights if Zety refuses to cooperate. Your financial security and your peace of mind are worth the effort.
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