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Frequently asked questions
Cancel Widgetable: The Right Way
How to cancel Widgetable in singapore and protect your data
What is Widgetable and why you might want to cancel
Widgetable is a SaaS platform developed by Happeny Technology Pte. Ltd. that enables you to design and deploy customisable widgets across iOS, Android, and web browsers without writing code. The service operates on a freemium model: the free tier grants you basic widget creation capabilities, whilst the premium subscription unlocks unlimited widgets, advanced customisation options, and exclusive in-app features. If you initially subscribed to premium and now wish to downgrade or discontinue your payment arrangement, Yafee has prepared this guide to walk you through the process with confidence and clarity.
Common reasons to cancel Widgetable
You might choose to cancel Widgetable if the premium features no longer align with your workflow, if you have found an alternative widget platform that better serves your needs, or if you were charged unexpectedly following an auto-renewal. Some users cancel because they prefer free-only tools, whilst others simply decide the recurring monthly or annual charge no longer justifies the return on investment. Whatever your circumstance, understanding your cancellation rights and process protects your wallet and prevents future unwanted charges.
What happens to your widgets and account data after cancellation
When you cancel your Widgetable subscription, your premium access persists until the end of your current billing cycle-you do not lose functionality mid-period. All widgets you have created remain on your device unless you manually delete them. Local data stored on your device stays intact. However, if you wish to remove your entire account profile and associated data from Widgetable's servers, you must contact Happeny Technology Pte. Ltd. support directly or explore account deletion options in your settings after cancellation.
Your legal rights when cancelling a SaaS subscription in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes your legal foundation when purchasing and cancelling digital services, including app subscriptions.
Consumer protection (Fair trading) act and your statutory guarantees
Under the Consumer Protection (Fair Trading) Act, all suppliers-including Widgetable-must ensure that services meet implied guarantees of quality and fitness for purpose. Whilst Widgetable's Terms of Service may state that all sales are final and non-refundable, this disclaimer does not override your statutory rights if the service was defective, significantly misrepresented, or failed to perform as advertised. In accordance with Singapore consumer law, you retain the right to seek redress if Widgetable fails to deliver the promised functionality. If Widgetable refuses a refund you believe you are entitled to, you can escalate the matter to the Consumers Association of Singapore (CASE) for mediation or lodge a complaint with the Ministry of Trade, Energy and Industry.
Your legal position
You have the right to cancel your Widgetable subscription at any time. If you subscribed directly via the web platform (rather than through the App Store or Google Play), you may qualify for a 14-day cooling-off period from the date of purchase, during which you can withdraw without penalty. This applies only if the service has not been fully delivered. If you paid for a service that failed to work as described, you can claim a refund under consumer protection law, regardless of Widgetable's no-refund clause.
Cooling-off period for direct web subscriptions
If you purchased Widgetable directly through its web platform (not via an app store), Singapore consumer law grants you a 14-day period to cancel without incurring a penalty. This cooling-off period begins on the date you complete your purchase. To qualify, you must not have fully consumed or used the service beyond trial purposes. Retrieve your purchase confirmation email immediately and note the exact purchase date; you will need this evidence if you later dispute a charge. Yafee advises that app store purchases (iOS App Store or Google Play) operate under the respective platform's refund policy and may not qualify for the same statutory cooling-off period.
How to cancel Widgetable on iOS via the app store
Cancelling your iOS subscription requires you to access the App Store subscription management portal and confirm your cancellation before your next renewal date.
Step 1: open the app store and navigate to subscriptions
- Launch the App Store application on your iPhone or iPad.
- Tap your profile icon (circular avatar) in the top-right corner of the screen.
- Select "Subscriptions" from the dropdown menu.
- If you do not see "Subscriptions" immediately, scroll down the profile menu and tap "Manage subscriptions".
Step 2: locate and select Widgetable
- Review the list of active subscriptions displayed on your screen.
- Find "Widgetable" in the active subscriptions list.
- Tap directly on the Widgetable entry to open its subscription details panel.
Step 3: confirm the cancellation
- At the bottom of the Widgetable subscription details screen, tap "Cancel Subscription".
- The App Store will display a confirmation prompt asking your reason for cancelling-select the option that applies to your situation (this feedback helps Happeny Technology but does not affect your cancellation).
- Confirm your cancellation by tapping the final confirmation button.
Step 4: verify your cancellation was successful
- Return to the Subscriptions menu and check that Widgetable no longer appears in your active subscriptions list.
- It may briefly appear under "Expired" or "Cancelled"-this is normal and confirms the cancellation processed correctly.
- You will receive a confirmation email from Apple; save this for your records.
Apple requires you to cancel at least 24 hours before your renewal date to prevent the next charge. Mark your calendar with the renewal date shown on your subscription details screen.
How to cancel Widgetable on android via google play
Cancelling your Android subscription follows a similar process through the Google Play Store application.
Step 1: open google play and access subscriptions
- Open the Google Play Store application on your Android device.
- Tap your profile icon (usually located in the top-right corner).
- Select "Payments and subscriptions" from the menu.
- Tap "Subscriptions" to view your active subscription list.
Step 2: find and open Widgetable
- Scroll through your active subscriptions and locate "Widgetable".
- Tap the Widgetable entry to open its subscription management page.
Step 3: cancel the subscription
- On the Widgetable subscription page, tap "Cancel Subscription".
- Google Play will present a final confirmation screen; tap "Yes, cancel" to complete the process.
Step 4: confirm cancellation and save proof
- Return to the Subscriptions list and verify that Widgetable no longer appears.
- Check your email for a cancellation confirmation from Google Play.
- Your premium access will remain active until your current billing cycle ends.
Google Play requires cancellation at least 24 hours before your renewal date. Note your renewal date from the subscription details page to avoid missing the deadline.
How to cancel Widgetable via direct web subscription
If you subscribed directly through Widgetable's web platform rather than via an app store, you must contact Happeny Technology Pte. Ltd. directly to cancel your subscription and potentially claim a refund under the 14-day cooling-off period.
Step 1: locate your account settings or contact support
- Visit the Widgetable web platform and log into your account.
- Navigate to "Account Settings", "Billing", or "Subscriptions"-the exact label varies depending on Widgetable's current interface design.
- If you cannot find a self-service cancellation option, note Happeny Technology Pte. Ltd.'s current registered address: 3 Phillip Street, #10-04, Royal Group Building, Singapore 048693 (updated 8 July 2025).
Step 2: submit your cancellation request in writing
- Prepare a cancellation email or letter to Happeny Technology Pte. Ltd. that includes:
- Your full name and registered email address associated with Widgetable.
- Your account number or customer ID (if available).
- The subscription plan you wish to cancel (e.g., "Premium Monthly").
- Your original purchase date and the date you wish cancellation to take effect.
- If cancelling within 14 days of purchase, explicitly state: "I am exercising my statutory right to cancel within the 14-day cooling-off period under the Consumer Protection (Fair Trading) Act."
- Send this email to the support contact address listed on the Widgetable website, or post it to the registered business address above.
Step 3: confirm receipt and obtain written confirmation
- Request a read receipt or reply confirmation from Happeny Technology Pte. Ltd. acknowledging your cancellation.
- If you do not receive confirmation within 5 business days, follow up with a second email.
- Save all correspondence (send date, response times, confirmation details) in case you need to escalate to CASE or the Ministry of Trade, Energy and Industry.
Refunds and billing after cancellation
Understanding what you can realistically recover depends on when you cancel and which platform you used.
App store and google play refunds
Apple and Google each maintain their own refund windows. Apple generally permits refunds within 45 days of purchase for subscription mishaps; Google Play typically allows refunds within 48 hours of purchase. If you cancelled within these windows and believe you qualify for a refund (for example, you were charged unexpectedly or the service was defective), contact Apple Support or Google Play Support directly-Widgetable itself cannot override the platform's refund decision. Yafee recommends filing your refund request through the original payment platform within these timeframes to maximise your chances of success.
Direct web subscriptions and the 14-day cooling-off period
If you purchased Widgetable directly via the web and cancel within 14 days of purchase without having substantially used the service, you are entitled to a full refund under Singapore's Consumer Protection (Fair Trading) Act. Submit your cancellation request in writing (email is acceptable) and explicitly reference your cooling-off right. Happeny Technology Pte. Ltd. should process the refund to your original payment method within 14 days of your cancellation request. If they refuse, escalate to CASE (Consumers Association of Singapore) for mediation.
Refunds for defective or misrepresented services
If Widgetable failed to perform as advertised or was defective (for instance, widgets could not be created or deployed despite the feature being promoted), you may claim a refund even outside the 14-day window. Document the specific failure: take screenshots, record the date and time of the issue, and save all communication with support. Present this evidence to Happeny Technology Pte. Ltd. in a formal refund request. If they decline, file a complaint with the Ministry of Trade, Energy and Industry or seek mediation through CASE.
What to do after cancelling Widgetable
Cancellation is only the beginning-follow these steps to protect yourself and finalise the process.
Verify your cancellation across all platforms
If you subscribed on both iOS and Android, or on the web and mobile, cancel on every platform. Check each platform's subscription list 48 hours after cancellation to confirm the subscription no longer appears. Yafee recommends screenshotting your "Active Subscriptions" list after cancellation as proof.
Monitor your bank and payment card statements
Review your bank statement or credit card bill in the days leading up to your previous renewal date. If you see a charge from Widgetable or Happeny Technology Pte. Ltd. after your cancellation, contact your bank immediately to dispute it as an unauthorised charge. Provide your cancellation confirmation email as evidence. Your bank can reverse the charge and may initiate a chargeback on your behalf.
Back up any critical widget data
Before uninstalling Widgetable or allowing premium access to expire, export or screenshot any widgets you wish to preserve. Whilst your local device data remains accessible, if you later decide to reinstall Widgetable on the free tier, some customisations may not sync or may be lost.
Uninstall if no longer needed
If you do not plan to use Widgetable again, uninstall the app to free device storage and prevent accidental re-engagement. If you might use the free features later, keep it installed but ensure you are not being charged.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but a few pitfalls can undermine your position if disputes arise-Yafee has compiled the most common ones so you can sidestep them.
Mistake 1: cancelling too close to your renewal date
If you cancel fewer than 24 hours before your subscription renews, both Apple and Google may still process the renewal charge. Your cancellation takes effect after that charge posts. To prevent this, cancel at least two days before your renewal date. Check your subscription details for the exact renewal date, then set a phone reminder three days beforehand.
Mistake 2: confusing cancellation with deletion
Cancelling your subscription does not delete your account or widgets. If your goal is to erase all traces of your Widgetable presence, you must request account deletion separately from Happeny Technology Pte. Ltd. support. Submit a formal deletion request in writing and confirm that your account data has been removed from their servers.
Mistake 3: not saving proof of cancellation
Screenshots of your cancellation confirmation and confirmation emails are your evidence if Happeny Technology Pte. Ltd. or your bank later disputes the cancellation. The moment you receive confirmation, save it to cloud storage or email it to yourself. Do not rely on app notifications alone.
Mistake 4: missing the 14-day cooling-off window
If you purchased directly via the web, your 14-day cooling-off right expires on day 14 of purchase. Once expired, you can only claim a refund if the service was defective or misrepresented. Calculate your day-14 deadline and submit your cancellation request well before then if you intend to claim a full refund.
When to escalate your cancellation dispute
If Happeny Technology Pte. Ltd. refuses to cancel your subscription or denies a refund you believe you are entitled to, you have formal dispute resolution channels available in Singapore.
Step 1: attempt direct resolution with happeny technology pte. ltd.
- Send a formal letter or email to Happeny Technology Pte. Ltd. at 3 Phillip Street, #10-04, Royal Group Building, Singapore 048693, clearly stating your dispute and the statutory right you are invoking (e.g., "breach of implied quality guarantee" or "failure to honour cooling-off period").
- Allow 14 business days for a response.
- Keep copies of all correspondence.
Step 2: file a complaint with CASE (Consumers association of singapore)
- If Happeny Technology Pte. Ltd. does not respond or refuses your claim, visit the Consumers Association of Singapore (CASE) website or contact them at 6100 0315.
- Submit a detailed complaint including:
- Copies of your cancellation request and any refusal.
- Screenshots of your subscription and payment records.
- A summary of the statutory right you are invoking (e.g., the Consumer Protection (Fair Trading) Act).
- CASE will attempt mediation between you and Happeny Technology Pte. Ltd. at no cost.
Step 3: escalate to the ministry of trade, energy and industry
- If CASE mediation does not resolve the matter, you can lodge a formal complaint with the Ministry of Trade, Energy and Industry (MTEI), which enforces the Consumer Protection (Fair Trading) Act.
- The MTEI investigates breaches and can compel Happeny Technology Pte. Ltd. to comply with consumer law.
Widgetable subscription pricing and billing cycles
Understanding Widgetable's billing structure helps you calculate your cancellation deadline and potential refund entitlements.
| Plan | Monthly price (SGD) | Annual price (SGD) | Key features | Cancellation note |
|---|---|---|---|---|
| Free | $0 | $0 | Basic widget creation, limited customisation | No cancellation needed; no charges incurred |
| Premium Monthly | $4.99 | N/A | Unlimited widgets, advanced customisation, priority support | Cancel 24 hours before renewal; charges monthly on same date |
| Premium Annual | N/A | $39.99 | Unlimited widgets, advanced customisation, priority support, annual discount | Cancel 24 hours before renewal; charges annually; refund only within 14-day cooling-off window |
| Premium Plus | $9.99 | $79.99 | All Premium features plus API access, custom branding | Cancel 24 hours before renewal; available monthly or annual |
Your renewal date is displayed in your subscription settings on your chosen platform (App Store, Google Play, or Widgetable web portal). Yafee recommends setting a calendar reminder three days before your renewal date to ensure timely cancellation.
Comparison: cancelling Widgetable versus similar widget platforms
If you are weighing whether to cancel Widgetable or explore alternatives, this table outlines how its cancellation process and consumer protections compare to competitor platforms.
| Platform | Cancellation method | Notice period | Refund policy | Cooling-off period |
|---|---|---|---|---|
| Widgetable | App Store, Google Play, or email | 24 hours before renewal | App stores: 45 days (Apple), 48 hours (Google); Web: refund on defect or within 14-day cooling-off | 14 days (web subscriptions only) |
| WidgetSmith | App Store or Google Play only | 24 hours before renewal | At platform discretion; no statutory guarantee | Platform-dependent; no explicit cooling-off |
| KWGT | Google Play only | 24 hours before renewal | 48 hours (Google Play policy) | 48 hours via Google Play |
| Zooper Widget | Google Play and web | 24 hours before renewal | Varies by platform | 14 days (web purchases in Singapore) |
Widgetable's dual cancellation options (app stores and direct web) offer flexibility that some competing platforms do not provide. Furthermore, because Happeny Technology Pte. Ltd. is Singapore-registered, you benefit directly from the Consumer Protection (Fair Trading) Act, which provides stronger statutory guarantees than platforms operating from offshore jurisdictions.
Your checklist for cancelling Widgetable safely
Print or screenshot this checklist and work through it step by step to ensure your cancellation is complete and legally sound.
- [ ] Identify your subscription platform: App Store, Google Play, or Widgetable web.
- [ ] Note your renewal date from your subscription details.
- [ ] Set a phone reminder for three days before renewal.
- [ ] If within 14 days of direct web purchase, confirm you can claim a cooling-off refund.
- [ ] Submit your cancellation request at least 24 hours before renewal.
- [ ] Save your cancellation confirmation email and take a screenshot of your subscription list after cancellation.
- [ ] For web subscriptions, send a second confirmation request if you do not hear back within 5 business days.
- [ ] Monitor your bank statement for unexpected charges in the days after your previous renewal date.
- [ ] If a charge appears after cancellation, dispute it with your bank within 60 days and provide your cancellation proof.
- [ ] If Happeny Technology Pte. Ltd. refuses a legitimate refund, file a complaint with CASE or the Ministry of Trade, Energy and Industry.
Frequently encountered issues and how yafee can help
Yafee has guided thousands of Singapore consumers through subscription cancellations, and certain patterns emerge repeatedly.
Issue: "I cancelled, but i was still charged"
This occurs when cancellation is submitted within 24 hours of renewal-the renewal process may already be in motion. Contact your bank immediately to dispute the charge as unauthorised. Provide your cancellation confirmation email as evidence. Your bank can reverse the charge and may pursue a chargeback against Happeny Technology Pte. Ltd.
Issue: "The cancellation option is not in my app"
If your Widgetable app lacks a built-in cancellation link, the subscription may be managed by the app store, not by Widgetable itself. Open the App Store or Google Play app directly (not Widgetable), navigate to Subscriptions, and cancel from there. This is normal for apps distributed through official app marketplaces.
Issue: "I cannot find Widgetable in my subscriptions list"
The subscription may already be inactive or expired. Search the App Store or Google Play for Widgetable and check if a subscription icon appears; if not, you are no longer subscribed. Alternatively, log into your Happeny Technology Pte. Ltd. web account (if you created one) and check your billing history to confirm whether any active subscription exists.
Final steps and contact information for widgetable's provider
Once you have cancelled Widgetable, you have completed the essential process. However, if you need to pursue a refund, escalate a dispute, or request account deletion, you will need Happeny Technology Pte. Ltd.'s contact details.
Happeny technology pte. ltd. registered address and contact details
Happeny Technology Pte. Ltd., the developer of Widgetable, updated its registered address on 8 July 2025 to the following:
3 Phillip Street, #10-04, Royal Group Building, Singapore 048693
For subscription cancellations, refund disputes, or account deletion requests, submit a formal written request to this address or contact Widgetable's support email (typically listed on the Widgetable website). Include your full name, registered email address, account number (if available), and the specific action you request.
Escalation contacts if happeny technology pte. ltd. does not respond
Consumers Association of Singapore (CASE): Phone 6100 0315, or visit www.case.org.sg to lodge a complaint and request mediation at no cost.
Ministry of Trade, Energy and Industry (MTEI): File a formal complaint regarding breach of the Consumer Protection (Fair Trading) Act if CASE mediation does not resolve your dispute.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover disputed refunds across Singapore. Whether your issue is straightforward cancellation or a complex refund dispute, the process becomes manageable once you understand your rights under the Consumer Protection (Fair Trading) Act and follow the clear procedural steps outlined above. Yafee recommends that you save all cancellation confirmations, monitor your bank statements, and do not hesitate to escalate to CASE if Happeny Technology Pte. Ltd. refuses a legitimate cancellation or refund. Your wallet and peace of mind are worth the effort.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
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