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Frequently asked questions
Cancel VisualCV: The Right Way to Protect Your Money
How to cancel VisualCV and protect your money: a singapore consumer's guide
What VisualCV is and why cancellation matters
VisualCV is a web-based resume and CV builder headquartered in Vancouver, Canada, that enables job seekers to construct professional documents, monitor application analytics, and publish personal career portfolios. The platform operates on a freemium model: a Free plan with basic templates and one resume, plus a Pro plan that unlocks unlimited resumes, advanced design options, PDF downloads, and a hosted portfolio website.
If you subscribed to VisualCV Pro but no longer require the service, or if recurring charges have appeared on your card without your clear consent, you hold specific legal protections under Singapore law. Yafee specializes in guiding consumers through subscription cancellations across digital services, and understanding your rights upfront ensures you recover any unauthorised charges and prevent future billing cycles.
When you should cancel VisualCV
Cancel if you've secured employment and no longer maintain active job applications, if you've identified a simpler free alternative, or if Pro features have not delivered measurable value during your job search. You should also cancel immediately if you subscribed via the Apple App Store or Google Play without receiving clear disclosure that the subscription would automatically renew, or if charges have appeared on your card without your explicit prior authorisation.
The cost of forgotten subscriptions
A VisualCV Pro plan billed quarterly at approximately S$64.80 per quarter (roughly S$21.60 per month) accumulates to over S$250 annually if left unmonitored. Yafee recommends conducting a full audit of your active subscriptions every three months, particularly career and productivity tools you may have trialed during an intensive job search phase. Early cancellation before the next billing cycle preserves your funds and restores control over your spending.
Understanding VisualCV pricing and your subscription terms
Your cancellation decision begins with clarity about what you are paying, when you are charged, and what your current subscription includes.
Current VisualCV pricing in singapore
VisualCV publishes pricing in USD and converts it into SGD based on the exchange rate applied at the time of your transaction. The pricing table below reflects approximate SGD values derived from publicly available information as of your inquiry date. Your actual card charges may vary slightly depending on your payment method, your bank's exchange rate markup, and the specific date of billing.
| Plan | Price (SGD) | Billing cycle | Core features |
|---|---|---|---|
| Free | S$0.00 | Always free | Basic templates, one resume, VisualCV branding |
| Pro (monthly) | ≈ S$21.60 | Monthly renewal | 30+ templates, unlimited resumes, unlimited PDFs, job application tracking |
| Pro (quarterly) | ≈ S$64.80 | Every 3 months | Same as Pro monthly, modest discount per month |
| Pro (annual) | ≈ S$215.00 | Once per year | Same as Pro monthly, lowest cost per month |
Locating your exact subscription details
Before you cancel, identify your current billing cycle and next renewal date. Log into your VisualCV account, navigate to Account Settings, and select Subscription Info. You will see your exact renewal date, the amount charged in your local currency, and your payment method on file. Record this information; you will need it to confirm cancellation and to file a dispute if unauthorised charges continue after you cancel.
Your consumer rights and what they mean for you
Singapore law grants you explicit protections over digital subscriptions and automatic renewal charges under the Consumer Protection (Fair Trading) Act.
Your legal position
Under the Consumer Protection (Fair Trading) Act of Singapore, you retain the right to cancel any subscription with written notice to the service provider. If VisualCV charged your card without obtaining your express, informed consent to automatic renewal, or if the company failed to provide clear cancellation instructions at or before the point of purchase, you may dispute the charges through your bank and lodge a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Furthermore, if you subscribed via a third-party app store (Apple App Store or Google Play), both platforms enforce their own refund and cancellation policies, which may entitle you to a refund of your last charge if you request it within 14 to 30 days of the transaction.
The framework protecting you
The Consumer Protection (Fair Trading) Act requires traders to display cancellation terms clearly before you complete payment. Yafee emphasises that any ambiguity in these terms-including hidden auto-renewal clauses or unclear cancellation routes-shifts the burden of proof to the company, not to you. If VisualCV did not comply with this standard, you hold grounds to request a full refund of recent charges and to escalate to CASE or the CCCS if the company refuses.
How to cancel VisualCV on the web
Canceling directly through your VisualCV account is the fastest and most verifiable method and stops future charges if you manage your subscription directly with VisualCV rather than through an app store.
Step 1: log into your VisualCV account
- Open your web browser and navigate to visualcv.com.
- If you are not already logged in, enter your registered email address and password on the login page.
- Press Enter or click the Log In button to access your dashboard.
Step 2: navigate to your account settings
- Once logged in, locate the gear icon or Settings menu, typically positioned in the top right corner of the page next to your profile name or avatar.
- Click on Settings or Account Settings.
- You will be directed to your account management page, which lists personal details, security options, and subscription information.
Step 3: access your subscription and billing information
- Within Account Settings, select the Subscription or Billing section.
- Review your current plan, renewal date, and the amount charged on your next billing cycle.
- Look for a Cancel Subscription, Manage Plan, or Downgrade option on this page.
Step 4: initiate your cancellation
- Click the Cancel Subscription button or link.
- VisualCV may present you with a brief survey asking why you are canceling. You may answer honestly or skip this step; your response does not prevent cancellation.
- Confirm your cancellation when prompted. Do not click additional upgrade or retention offers if you wish to cancel immediately.
Step 5: verify your cancellation and save proof
- After you confirm, VisualCV will display a cancellation confirmation message on screen. This message typically states your cancellation effective date and your account status (usually downgraded to Free).
- Take a screenshot of this confirmation page immediately.
- Within a few minutes, check your registered email address for a cancellation confirmation email from VisualCV. If you do not receive this email within 24 hours, contact VisualCV support immediately at the address provided below.
- Download and save both the screenshot and the email confirmation to a secure folder on your computer or cloud storage.
Canceling VisualCV if you subscribed through the apple app store
If you purchased your VisualCV subscription via the Apple App Store, you must cancel through your Apple account rather than through VisualCV's website, as Apple manages the billing and renewal directly.
Step 1: open your apple account settings
- On your iPhone, iPad, or Mac, open the Settings app (iPhone/iPad) or System Settings (Mac).
- Tap or click your name and profile icon at the top of the screen.
- Select Subscriptions (or Media and Purchases, followed by Subscriptions).
Step 2: locate VisualCV and cancel
- Scroll through your active subscriptions and tap or click VisualCV.
- Tap or click Cancel Subscription.
- Confirm your cancellation when prompted. Your subscription will end at the end of your current billing period, and you will retain access until that date.
- Take a screenshot of the cancellation confirmation.
Step 3: request a refund if eligible
- If you cancelled within 14 days of your last charge, you may be eligible for a refund of that charge.
- Visit reportaproblem.apple.com, log in with your Apple ID, and select the VisualCV charge.
- Click Report a Problem and select the reason (for example, "Unwanted subscription charge" or "Did not authorise this charge").
- Submit your report. Apple will typically respond within 5 to 7 business days and may refund your charge if your claim is approved.
Canceling VisualCV if you subscribed through google play
If you purchased your VisualCV subscription via the Google Play Store on your Android device, Google manages your billing and renewal, and you must cancel through your Google Account.
Step 1: open your google play subscriptions
- On your Android device, open the Google Play Store app.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions, then Subscriptions.
Step 2: cancel your VisualCV subscription
- Tap VisualCV from your list of active subscriptions.
- Tap Cancel subscription.
- Follow the prompts to confirm cancellation. Your subscription will end at the end of your current billing period.
- Take a screenshot of the cancellation confirmation.
Step 3: claim a refund if you qualify
- If you cancelled within 48 hours of your charge, Google Play typically issues a full refund automatically.
- If you cancelled after 48 hours but within 14 days, visit support.google.com/googleplay/answer/7519824 to submit a refund request.
- Log in with your Google account, select the VisualCV charge, and explain your reason for requesting a refund (for example, "Did not intend to subscribe" or "Unwanted recurring charge").
- Google will review your request and notify you of the outcome within 5 to 10 business days.
What happens after you cancel VisualCV
Understanding what occurs immediately after cancellation prevents confusion and helps you verify that no further charges appear on your card.
Your access after cancellation
Once you cancel your VisualCV Pro subscription, your account automatically downgrades to the Free plan at the end of your current billing period. You retain access to all your resume data, but advanced features (unlimited resume creation, premium templates, PDF downloads, and portfolio analytics) become unavailable. Yafee advises that you download and save any resumes or portfolio content you wish to keep before or immediately after your subscription ends, as VisualCV does not guarantee permanent storage of data after account downgrade in all cases.
Verifying that charges have stopped
After your cancellation effective date has passed, monitor your bank statement or card activity for 60 days. If VisualCV or any payment processor continues to charge your account, immediately contact your bank and file a dispute for the unauthorised charge. In Singapore, your bank must investigate disputes within 10 business days and will typically reverse charges if they are verified as unauthorised or if the merchant cannot prove they obtained your explicit consent to renew.
If charges continue after cancellation
Document every unauthorised charge with a screenshot of your bank statement. Gather your cancellation confirmation emails and screenshots. Contact VisualCV support directly at the address listed in the final section of this guide and inform them that you cancelled your subscription on [insert your cancellation date] but have continued to receive charges. Request a full refund of all post-cancellation charges within 14 days. If VisualCV does not respond or refuses to refund, file a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or contact the Competition and Consumer Commission of Singapore (CCCS) at cccs.org.sg. Yafee has supported hundreds of consumers through this escalation process and confirms that most disputes are resolved in your favour when documentation is clear.
Refunds and your recovery options
Your eligibility for a refund depends on when you cancelled, how you paid, and whether you subscribed directly or through a third-party platform.
Direct cancellation refund eligibility
If you cancelled through VisualCV's website before your next renewal date, you typically retain access to Pro features until the end of your current billing period and receive no immediate refund. This is standard practice for subscription services. However, if you cancelled within 14 days of a charge and did not use the service materially, you may request a goodwill refund by contacting VisualCV support. Yafee recommends requesting this refund in writing and citing Singapore's Consumer Protection (Fair Trading) Act, which requires traders to honour reasonable cancellation requests, particularly if you subscribed due to misleading marketing or unclear auto-renewal terms.
App store refund eligibility
Apple App Store: Refunds are issued automatically if you cancel within 14 days of your charge date. If you cancel after 14 days, you may still request a refund through Apple's problem-reporting portal, and Apple will review your claim.
Google Play Store: Refunds are issued automatically within 48 hours of cancellation. After 48 hours, you must submit a manual refund request through Google Play's support portal and provide a reason. Google typically approves refunds if you cancelled within 14 days of the charge.
Disputed or unauthorised charges
If you were charged without authorising automatic renewal, or if charges continued after you cancelled, contact your bank immediately and request a chargeback or dispute reversal. Provide your bank with your cancellation confirmation, screenshots of unauthorised charges, and any emails from VisualCV. Your bank must investigate within 10 business days in Singapore and will reverse the charge if it appears unauthorised or if VisualCV cannot prove consent.
Common mistakes to avoid when canceling VisualCV
Cancellation is straightforward once you know the correct steps, and most consumers complete it without complications if they follow this guide and keep clear records.
Mistake 1: confusing downgrade with cancellation
Do not downgrade from Pro to Free if your goal is to stop all charges. Downgrading removes advanced features but may leave your account active and continue to attempt renewal. Verify that you have selected Cancel Subscription (or Cancel Plan), not Downgrade, when ending your subscription.
Mistake 2: forgetting to save cancellation proof
Always take a screenshot of your on-screen cancellation confirmation and download the confirmation email from VisualCV. Without this proof, you cannot easily dispute unauthorised charges or escalate to CASE or the CCCS if the company denies that you cancelled.
Mistake 3: not checking your bank statement after cancellation
Monitor your card activity for 60 days after your cancellation effective date. A small percentage of consumers experience delayed or duplicate charges even after successful cancellation. Early detection allows you to file a dispute with your bank before the dispute window closes (typically 90 days from the charge).
Mistake 4: cancelling too close to your renewal date
If you cancel on the day before your renewal date, your account may still be charged before the cancellation processes. To ensure you avoid the upcoming charge, cancel at least 3 to 5 days before your renewal date. Check your Subscription Info page to confirm your exact renewal date before you initiate cancellation.
Mistake 5: ignoring app store cancellations
If you subscribed through Apple App Store or Google Play, cancelling through VisualCV's website does not stop the app store from renewing your subscription. You must cancel through the app store itself (Apple Account or Google Play) to halt all charges. Yafee emphasises this point because many consumers incorrectly believe that cancelling one platform halts billing across all channels.
Checklist: confirming your VisualCV cancellation
Use this checklist to ensure your cancellation is complete and to prepare documentation in case you need to escalate a dispute.
| Action | Completed | Notes |
|---|---|---|
| Logged into VisualCV account and confirmed current plan and renewal date | ☐ | Record exact renewal date |
| Navigated to Account Settings and Subscription section | ☐ | Confirm availability of Cancel or Cancel Subscription button |
| Clicked Cancel Subscription and confirmed cancellation | ☐ | Do not click retention offers or upgrade options |
| Took screenshot of on-screen cancellation confirmation | ☐ | Save to secure folder immediately |
| Downloaded cancellation confirmation email from VisualCV | ☐ | Check inbox within 24 hours; check spam folder if not found |
| If subscribed via Apple App Store or Google Play: cancelled through that platform | ☐ | Take screenshots of app store cancellation confirmation as well |
| Monitored bank statement for unauthorised post-cancellation charges | ☐ | Check for 60 days after cancellation effective date |
Comparing VisualCV with alternative resume builders
Before you cancel, confirm whether an alternative service better suits your needs, or evaluate whether downgrading to VisualCV's Free plan is sufficient if you no longer require advanced features regularly.
| Service | Free tier | Paid tier cost (SGD approx.) | Key differentiator |
|---|---|---|---|
| VisualCV | Yes (1 resume, basic templates) | S$21.60/month or S$64.80/quarter | Strong portfolio websites and application tracking |
| Canva | Yes (limited templates) | S$10.99/month or S$119.99/year | Design-focused with extensive customisation |
| Indeed Resume | Yes (unlimited resumes) | Free | Integrated with Indeed job board; no paid tier |
| Zety | Limited free trial | S$15.99/month approx. | AI-powered writing suggestions and ATS optimisation |
| Grammarly Premium | Yes (limited checks) | S$12/month approx. | Writing quality and tone detection for all documents |
If you require unlimited resumes and portfolio functionality without subscription costs, Indeed Resume or VisualCV's Free tier may suffice. If portfolio websites and analytics are essential to your job search, retaining VisualCV Pro may be worthwhile. Yafee recommends evaluating your actual usage: if you have not logged into VisualCV in over 30 days, cancellation is likely the right choice.
Contact VisualCV to verify cancellation or report issues
If your cancellation does not appear in your account, if you do not receive a confirmation email within 24 hours, or if charges continue after your cancellation effective date, contact VisualCV directly using the details below.
VisualCV support contact details
VisualCV (WorkStory Inc.) is headquartered in Vancouver, Canada. Contact their support team through the following channels:
- Email: [email protected] (include your account email, cancellation date, and reference number from your cancellation confirmation)
- Mailing address: WorkStory Inc., Vancouver, British Columbia, Canada (specific address available on visualcv.com/contact)
- Response time: VisualCV typically responds to support emails within 24 to 48 business hours
Escalation if VisualCV does not respond or refuses to refund
If VisualCV does not respond to your cancellation request or refund claim within 10 business days, escalate to Singapore's consumer protection authority:
- Consumers Association of Singapore (CASE): case.org.sg or call 6100 0315. File a complaint if you believe VisualCV failed to honour your cancellation request or continue charging after cancellation.
- Competition and Consumer Commission of Singapore (CCCS): cccs.org.sg or call 6243 3100. Escalate if CASE mediation is unsuccessful or if you believe VisualCV engaged in unfair contract terms or misleading cancellation practices.
Provide CASE or CCCS with your screenshots, emails, and bank statement evidence. Both organisations investigate complaints at no cost to you and can compel VisualCV to refund unauthorised charges if your case is substantiated.
Key takeaways for canceling VisualCV in singapore
Canceling your VisualCV subscription is legally straightforward in Singapore when you follow the correct procedural steps and document your cancellation proof. Log into your account, navigate to Subscription Settings, click Cancel Subscription, and save your on-screen and email confirmation immediately. If you subscribed through Apple App Store or Google Play, cancel through those platforms instead to halt all charges. Monitor your bank statement for 60 days after your cancellation effective date to verify no further charges appear. If unauthorised charges occur after cancellation, file a dispute with your bank or escalate to CASE or the CCCS, armed with your documentation. Yafee has guided thousands of consumers through subscription cancellations across digital services, and your consumer protections under the Consumer Protection (Fair Trading) Act empower you to recover unauthorised charges if the company fails to honour your cancellation or refund request. Complete your cancellation today using the step-by-step instructions in this guide, and you will retain control over your subscription spending and personal data.
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