Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Tunefab, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Tunefab in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Tunefab
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Tunefab subscription with zero hassle
1
Fill in the form
Give us your details and those of your Tunefab subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Tunefab. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Tunefab refuses your cancellation.
Frequently asked questions
Cancel Tunefab: The Right Way
How to cancel Tunefab and reclaim your money in singapore
What is Tunefab and why you might want to cancel
Tunefab is a Hong Kong-based software platform that provides audio and video conversion tools, enabling you to download and convert music from streaming services such as Spotify, Apple Music, and SoundCloud. The company offers both subscription plans and perpetual licenses, with pricing in Singapore dollars ranging from S$12.62 per month to S$151.51 per year for bundled packages. At Yafee, we recognise that many consumers subscribe to such tools on a trial basis, only to discover the software does not align with their workflow or requirements.
You may decide to cancel Tunefab for several legitimate reasons: the conversion features no longer serve your needs, you have found an alternative tool better suited to your workflow, or unexpected recurring charges have appeared on your credit card statement. Yafee is here to walk you through the cancellation process step by step, ensuring you understand your consumer rights and avoid common pitfalls that delay refunds or leave subscriptions active.
When cancellation makes sense
If you subscribed on a trial basis and realised the software does not match your needs, cancelling promptly protects your budget. If you purchased a perpetual license years ago and rarely use it, you may not need to cancel at all since no ongoing charge applies. However, if auto-renewal is enabled on an annual or monthly plan you no longer use, stopping those recurring payments becomes urgent. Yafee recommends reviewing your payment history to identify exactly when charges began and which plan type you hold.
Your starting point before cancellation
Before you take any action, locate your original purchase confirmation email from Tunefab or the payment provider you used (such as Stripe or PayPal). This email contains your order number, license key if applicable, and the billing details you will need to verify your account and process any refund requests. Having this information at hand will make your cancellation significantly faster and provide evidence if you later dispute a charge with your bank or payment provider.
Understanding tunefab's pricing structure and subscription plans
Tunefab offers multiple pricing tiers, and understanding which plan you purchased determines how you cancel and what happens to your access after cancellation.
Current pricing in singapore dollars
| Plan type | Billing period | Price (SGD) | What you get | Auto-renewal |
|---|---|---|---|---|
| All-in-One Music Converter | Annual | S$151.51/year | Access to all 9 converters in one bundle | Yes |
| All-in-One Music Converter | Monthly | S$12.62/month | Same all-in-one bundle, charged monthly | Yes |
| Single Music Converter | Monthly | S$20.14/month | One platform converter (e.g., Spotify or Apple Music) | Yes |
| Single Music Converter | Annual | S$100.90/year | One platform converter, billed once per year | Yes |
| Perpetual License (single converter) | One-time payment | S$138.74 | Lifetime access to one converter; no renewal required | No |
Important notes on pricing and currency conversion
Prices shown above are converted to SGD from USD using standard exchange rates; your actual charge may vary slightly due to payment processor fees, bank conversion rates, or local taxes applied by your payment method. Yafee recommends checking your last payment receipt to confirm the exact SGD amount you were charged, as this information will matter if you later request a refund or dispute a charge with your bank. Currency fluctuations mean that the same plan purchased at different times may result in different SGD amounts on your statement.
Your consumer rights in singapore when cancelling Tunefab
Singapore's consumer protection framework grants you specific rights when purchasing software and digital services, and understanding these rights strengthens your position if Tunefab refuses to cooperate or delays processing your cancellation.
The consumer protection (Fair trading) act and digital purchases
Under the Consumer Protection (Fair Trading) Act (CPFTA), the primary consumer protection legislation in Singapore, you have the right to cancel a distance purchase (including online software subscriptions) within 14 calendar days of purchase, provided you have not yet downloaded or used the product substantially. For ongoing subscription services, the CPFTA requires that Tunefab provide you with clear, conspicuous information about the subscription terms, auto-renewal conditions, and cancellation methods before you complete your purchase. If Tunefab has failed to display these terms clearly, or if you did not consent to auto-renewal, you may be entitled to a full refund even after the 14-day period.
Furthermore, under the Personal Data Protection Act (PDPA), Tunefab must cease collecting your personal data once you have cancelled your subscription, unless you have consented to continued communication. If the company continues to charge your card after you have cancelled, this constitutes an unfair contract term under the CPFTA, and you have the right to dispute the charge.
Your legal position when cancelling
You hold the following rights under Singapore law: (1) You may cancel any subscription within 14 days of purchase if you have not substantially used the product; (2) You may cancel any ongoing subscription at any time by providing written notice to Tunefab, effective at the end of the current billing cycle; (3) You are entitled to a refund of all charges made after your cancellation request if Tunefab continues to bill you; (4) If Tunefab has not provided clear cancellation methods, you may lodge a complaint with the Consumers Association of Singapore (CASE) or the Info-Communications Media Development Authority (IMDA), which enforces consumer protection in the digital services sector. Yafee emphasises that these rights are not optional; they are statutory protections that apply regardless of what Tunefab's terms and conditions state.
How to cancel your Tunefab subscription step by step
Follow this procedure to cancel your subscription and stop future charges, with evidence documented at each stage.
Step 1: gather your account information
- Retrieve your original purchase confirmation email from Tunefab or the payment provider (Stripe, PayPal, or your credit card issuer).
- Note your order number and the email address associated with your Tunefab account.
- Record the exact date and amount of your most recent charge.
- Log in to your Tunefab account if you have direct access.
- Navigate to "Account Settings" or "Subscription Management" (exact label varies by platform).
- Take a screenshot of your current subscription status and any recurring billing details.
- Open your payment provider's website (e.g., your credit card bank's portal or PayPal).
- Verify which payment method is linked to Tunefab.
- Screenshot any active recurring payment or subscription entry.
Step 2: attempt cancellation through the Tunefab website
- Log in to your Tunefab account using your registered email address.
- If you cannot remember your password, use the "Forgot Password" link and reset it securely.
- Navigate to account settings or subscription management (usually located in a "My Account" or "Settings" menu).
- Look for a "Manage Subscription", "Cancel Subscription", or "Billing" section.
- Select the option to cancel or turn off auto-renewal.
- The system should prompt you to confirm your cancellation and may offer a discount to retain you; decline any discount unless you genuinely intend to stay.
- Once you confirm, the system should display a cancellation confirmation number or send a confirmation email within minutes.
- Screenshot or save this confirmation as proof of cancellation.
- Note the effective cancellation date (usually immediately or at the end of your current billing cycle).
Step 3: contact Tunefab customer support if website cancellation fails
- Visit the Tunefab support page or website to locate contact details.
- Tunefab's corporate address is registered in Hong Kong; however, Yafee recommends attempting contact via email, chat, or a support ticket form first, as these create a written record.
- Send a formal cancellation request email to Tunefab's support team.
- Include your order number, registered email address, the subscription plan name, and the date you wish the cancellation to take effect.
- Example: "I request immediate cancellation of my All-in-One Music Converter annual subscription (Order #12345, email: [email protected]). Please confirm receipt of this request and provide a cancellation reference number."
- Send this email using a method that provides delivery confirmation (e.g., email with read receipt enabled or tracked delivery via the support portal).
- Keep a copy of your sent email and any response from Tunefab.
- If Tunefab does not respond within 5 business days, or if the company refuses to cancel, escalate to your payment provider (see Step 5).
- Do not delay; initiate the payment provider dispute immediately while evidence is fresh.
Step 4: verify the cancellation has taken effect
- Wait 1 to 3 business days after submitting your cancellation request.
- Log back into your Tunefab account and confirm that the subscription status now shows "Cancelled" or "Inactive".
- Check your payment provider's website for recurring charges.
- If you cancelled an annual subscription on (for example) 15 March, verify that no new charge appears on the date your renewal was scheduled.
- Review your bank or credit card statement for the next two billing cycles.
- Screenshot any statement showing that Tunefab charges have stopped.
Step 5: dispute the charge with your payment provider if Tunefab continues to bill you
- If a charge appears on your account after you have cancelled, contact your credit card company, bank, or PayPal immediately.
- Do not delay; most payment providers require disputes to be filed within 60 to 120 days of the unauthorized charge.
- File a formal dispute or chargeback claim, providing the following evidence:
- Your cancellation confirmation email from Tunefab (or reference number).
- Screenshots of the cancellation request you submitted.
- Bank or credit card statements showing charges after the cancellation date.
- Any email correspondence with Tunefab customer support.
- The payment provider will investigate and, if your evidence is clear, will reverse the unauthorised charge and may refund the transaction fee.
- This process typically takes 30 to 45 days.
Requesting a refund after you cancel
Cancellation and refunds are distinct actions; cancelling stops future charges, but does not automatically return past payments unless specific conditions are met.
When you are entitled to a refund
Under the Consumer Protection (Fair Trading) Act, you are entitled to a full refund if: (1) you cancel within 14 calendar days of purchase and have not substantially used the product; (2) Tunefab failed to provide clear information about auto-renewal or cancellation before your purchase; (3) you did not provide informed consent to auto-renewal; (4) Tunefab has continued to charge you after you submitted a valid cancellation request. Consequently, if you purchased your Tunefab subscription more than 14 days ago and have used the software, Tunefab is not obligated to refund your past payments, only to stop future charges. However, if the company failed to clearly disclose its cancellation process or auto-renewal conditions, you may be entitled to a refund of the entire subscription cost, regardless of the 14-day limit.
How to request a refund from Tunefab
- Send a formal refund request email to Tunefab's support team after you have cancelled.
- State the reason clearly: "I purchased a subscription on [date] for S$[amount]. I have now cancelled this subscription and request a full refund because [reason, e.g., 'the cancellation method was not clearly displayed at the time of purchase']."
- Attach copies of your proof of purchase, the cancellation confirmation, and your bank statement showing the original charge.
- Allow 10 to 15 business days for Tunefab to review and respond.
- If Tunefab refuses or does not respond, contact your payment provider and file a dispute with a note that you have requested a refund from the merchant but the merchant has refused.
- Provide the email correspondence as evidence.
Escalation to CASE if Tunefab does not refund
If Tunefab refuses to process a refund that you are legally entitled to under the CPFTA, you may lodge a complaint with the Consumers Association of Singapore (CASE), the statutory body responsible for consumer protection in Singapore. CASE can mediate disputes and, in some cases, pursue legal action on your behalf at no cost to you. File your complaint at case.org.sg, providing all email correspondence, cancellation evidence, and a clear statement of why you believe you are entitled to a refund. Yafee recommends exhausting direct contact with Tunefab before escalating to CASE, as many merchants comply once they receive a formal complaint notice from the authority.
Common mistakes to avoid when cancelling
Cancellation is straightforward if you follow the steps above, but several common errors delay refunds or leave subscriptions active longer than necessary.
Mistake 1: confusing cancellation with uninstalling the software
Deleting the Tunefab application from your computer does not cancel your subscription. Tunefab will continue to charge your payment method even if the software is no longer installed. Always cancel your subscription through the Tunefab website or your payment provider account, not by uninstalling the application.
Mistake 2: assuming auto-renewal is disabled by default
Many software companies, including Tunefab, enable auto-renewal by default. If you do not explicitly disable auto-renewal during purchase, your subscription will renew automatically at the end of the billing cycle. Check your account settings immediately after purchasing and disable auto-renewal if you plan to use the software for a limited period only.
Mistake 3: missing the 14-day cancellation window for new purchases
If you purchased a Tunefab subscription and have not used it substantially, you have 14 calendar days from purchase to cancel and claim a full refund under the CPFTA. After 14 days, you lose this automatic refund right (unless you can prove Tunefab failed to disclose terms clearly). Act quickly if you are uncertain about keeping the subscription.
Mistake 4: cancelling through your payment provider without notifying Tunefab
Some users cancel the recurring payment directly through their credit card company or PayPal without informing Tunefab. While this stops future charges, it may trigger a "payment failed" notification and prevent you from accessing your account. Always cancel through Tunefab first, then verify through your payment provider.
Mistake 5: not keeping evidence of your cancellation request
Screenshots, confirmation emails, and support ticket numbers are essential if a dispute later arises. Do not rely on memory; save all cancellation-related correspondence immediately. If you lose this evidence, it becomes difficult to prove you cancelled and to win a chargeback claim with your payment provider.
What happens after you cancel Tunefab
Cancellation is final, but you should understand what access and features you lose and what data Tunefab retains.
Immediate loss of access
Upon cancellation, your Tunefab account will be deactivated immediately or at the end of the current billing cycle (depending on Tunefab's policy). You will no longer be able to use the converters to download or convert music from Spotify, Apple Music, SoundCloud, or other supported platforms. Any files you have already downloaded to your computer will remain accessible, as they are stored locally on your device. However, if you rely on Tunefab to convert music regularly, ensure you download or convert any pending files before the cancellation takes effect.
Perpetual license holders and cancellation
If you purchased a perpetual license (one-time payment with no auto-renewal), you do not need to cancel anything. Your license will remain active indefinitely unless Tunefab closes or discontinues the service. A perpetual license is a one-time transaction; there is no subscription to manage or recurring charge to monitor. However, if you purchased a perpetual license and are later charged unexpectedly, immediately contact Tunefab and file a dispute with your payment provider, as this constitutes an unauthorized charge.
Data retention and privacy after cancellation
After you cancel, Tunefab may retain your personal data (email address, payment history, and account activity logs) for legal, accounting, and fraud prevention purposes, typically for 6 years to comply with Singapore tax and corporate governance requirements. However, under the Personal Data Protection Act (PDPA), Tunefab must cease sending you marketing emails and must honour your request to delete all personal data that is not legally required to retain. If you wish to request deletion of your data, send an email to Tunefab's privacy contact after cancelling and allow 30 days for the company to respond.
Comparing cancellation options: what to do if Tunefab is not the right tool
You cancelled Tunefab for a reason; the table below outlines alternative music conversion tools and services that may better suit your needs.
| Alternative tool | Primary feature | Pricing (SGD) | Cancellation policy | Best for |
|---|---|---|---|---|
| Audacity (free, open-source) | Audio editing and format conversion | Free | No subscription; no cancellation needed | Users who want zero cost and offline editing |
| ffmpeg (command-line tool) | Advanced audio/video conversion | Free | No subscription; no cancellation needed | Technical users comfortable with command line |
| Online-Convert.com | Browser-based conversion; no download | Free tier available; paid from S$5/month | Cancel anytime; no auto-renewal on free tier | Users who prefer not to install software |
| Wondershare UniConverter | Video and audio conversion, editing, compression | Perpetual license from S$30 | One-time payment; no ongoing subscription | Users seeking a perpetual license alternative |
| VLC Media Player (free) | Playback and format conversion to MP3 | Free | No subscription; no cancellation needed | Users who only need basic MP3 conversion |
Your cancellation checklist and evidence log
Use this checklist to ensure you have completed every step and gathered all necessary evidence.
| Task | Completed? | Evidence saved? | Date |
|---|---|---|---|
| Located original purchase confirmation email | Yes / No | Screenshot or saved email | DD/MM/YYYY |
| Logged in to Tunefab account and found subscription status | Yes / No | Screenshot of account settings | DD/MM/YYYY |
| Submitted cancellation request (website or email) | Yes / No | Confirmation number or email copy | DD/MM/YYYY |
| Verified cancellation in account settings after 3 days | Yes / No | Screenshot of "Cancelled" status | DD/MM/YYYY |
| Checked payment provider for recurring charges | Yes / No | Statement screenshot showing no new charges | DD/MM/YYYY |
Contact information and escalation routes
If Tunefab refuses to cancel or continues charging after your request, use the following contact methods and escalation routes.
Tunefab support and contact details
Tunefab operates from a registered office address in Hong Kong and does not maintain a physical office in Singapore. You may contact the company via email through its support portal on the Tunefab website or through in-app support messaging. Response times typically range from 24 to 72 hours during business days (Monday to Friday, excluding Hong Kong public holidays). For urgent matters (e.g., unauthorised charges), contact your payment provider immediately rather than waiting for Tunefab's response.
Escalation to singapore regulatory authorities
If Tunefab refuses to cancel or refund and does not respond to your cancellation request within 10 business days, file a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315 during business hours. CASE can mediate disputes and pursue claims on behalf of consumers at no cost. Alternatively, if the dispute involves data privacy or unfair contract terms, you may lodge a complaint with the Info-Communications Media Development Authority (IMDA) at imda.gov.sg, which investigates breaches of consumer protection and digital service regulations.
Chargeback and payment provider dispute procedures
Your bank or credit card provider (Visa, Mastercard, Amex) or payment service (PayPal, Google Pay, Apple Pay) can reverse unauthorised charges on your behalf. Contact your bank's customer service and request a "chargeback" or "dispute" claim, providing evidence that you cancelled Tunefab but were charged anyway. Most disputes must be filed within 60 to 120 days of the unauthorised charge, so act quickly. Allow 30 to 45 days for the investigation and resolution.
Final summary: cancelling Tunefab with confidence
Cancelling Tunefab is straightforward when you follow the procedural steps outlined above and document each action. Your consumer rights under the Consumer Protection (Fair Trading) Act (CPFTA) ensure that you can cancel any subscription at any time and reclaim charges made after your cancellation request if the company fails to comply. Furthermore, Yafee emphasises that if Tunefab has not clearly disclosed its cancellation method or auto-renewal terms, you may be entitled to a full refund regardless of how long you have held the subscription.
Begin by gathering your purchase confirmation and account details, then attempt cancellation through the Tunefab website or customer support email. Verify cancellation within 3 business days by checking your account status and payment provider's recurring charges. If Tunefab refuses to cancel or continues charging, escalate to your payment provider for a chargeback dispute, supported by email evidence and screenshots. Finally, if the payment provider does not resolve the matter within 45 days, lodge a formal complaint with CASE or IMDA, which will investigate on your behalf at no cost.
Yafee has helped thousands of consumers cancel unwanted software subscriptions and recover unauthorized charges by following this systematic approach. Your rights are protected by Singapore law, and persistence with documentation ensures that Tunefab complies. If you encounter any resistance or confusion, do not hesitate to escalate to CASE or your payment provider; these authorities exist to enforce your consumer protections and ensure merchants like Tunefab honour the cancellation rights you are legally entitled to.