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Frequently asked questions
Cancel Sunsama: The Right Way
How to cancel Sunsama in singapore: your complete guide to ending your subscription
What Sunsama is and why you might cancel
Sunsama is a subscription-based productivity application designed to consolidate your daily work into one focused planning interface. The service pulls tasks, calendar events, and items from tools like email, Jira, and Trello into a single daily workflow, helping you prioritize what matters most each day.
The app operates on desktop for full functionality and on mobile for quick access throughout your day. You receive a free 14-day trial to evaluate whether it fits your workflow, then choose between Basic Pro or Power Pro tiers with additional features like analytics and AI assistance on higher plans. Yafee understands that choosing the right productivity tool is essential, which is why we provide clarity on every step of the cancellation process.
Common reasons to cancel Sunsama
You might decide to cancel if the app does not align with your workflow, if you are looking to reduce subscription costs, or if you have found another tool that works better for your team. Whatever your reason, Yafee is here to help you navigate the cancellation process smoothly without losing data or facing unexpected charges.
Billing structure and refund limitations
Sunsama offers flexible monthly and annual billing options, with annual plans offering approximately 20 percent savings compared to monthly rates. However, once your billing period begins, subscriptions purchased directly via the web are non-refundable under the service's standard terms. This is why understanding your cancellation options before you act is critical. If you subscribed through an app store (Apple App Store or Google Play), different refund policies may apply depending on the platform and your jurisdiction.
Current Sunsama pricing in singapore
Here is the current pricing structure for Sunsama in Singapore dollars, so you know exactly what you are paying for and can decide whether the investment aligns with your productivity needs.
| Plan | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Basic Pro (monthly) | S$31.55 | Monthly | Essential features for focused daily planning |
| Basic Pro (annual) | S$25.24 per month | Annual (20 percent discount) | Same features as monthly, locked-in rate |
| Power Pro (monthly) | S$82.03 | Monthly | AI assistant, analytics, API access |
| Power Pro (annual) | S$63.10 per month | Annual (20 percent discount) | Premium features at annual billing rate |
| Free trial | Free | 14 days | Full access to test both tiers |
Annual plans lock in your rate and save you money, but they also mean longer commitment. If you are on an annual plan and want to cancel, understand that refunds for partial unused time do not apply once your billing period has begun.
Should you cancel Sunsama right now?
Before you proceed with cancellation, assess whether this is the right decision for your workflow and finances.
Reasons to stay with Sunsama
If you are only a few weeks in, the learning curve might be steeper than you expected, but most users find value once they integrate their key tools. If cost is your concern, switching to the annual plan locks in a 20 percent discount. If you are trialling the app, remember you have 14 full days to explore both plan tiers without any charge. Yafee recommends giving yourself at least two full weeks to integrate Sunsama into your existing workflow before deciding to cancel.
Reasons to cancel Sunsama
You should cancel if the app genuinely does not fit your workflow after a fair trial period, if you have found a better alternative, or if the cost is unmanageable. Cancelling is straightforward, and Yafee supports your decision-we are here to ensure you exit cleanly without surprises. Do not continue paying for a tool that does not serve your needs.
Your consumer rights and cancellation protections in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you subscribe to online services like Sunsama. Understanding these rights ensures you can cancel with confidence and challenge unfair terms if they arise.
Legal framework for cancellation and refunds
Under the Consumer Protection (Fair Trading) Act (Chapter 52A of the Singapore Statutes), you have the right to cancel certain online purchases within a reasonable time if the service does not meet basic standards of quality and fitness for purpose. If Sunsama fails to deliver core functionality-for example, if it crashes repeatedly or fails to sync your tasks-you may be entitled to a refund or cancellation without penalty, regardless of the stated non-refundable policy.
However, if the service works as advertised and you simply no longer want it, you must follow the cancellation process outlined by Sunsama. The app store platforms (Apple App Store and Google Play) enforce additional protections: Apple allows refund requests within 14 days of purchase, and Google Play offers a 48-hour refund window for subscriptions.
Your legal position
You are entitled to cancel your Sunsama subscription without penalty if: (1) you subscribed during the free 14-day trial and cancel before the first charge; (2) the service fails to perform as described, making you eligible for a refund under consumer law; (3) you subscribed through Apple App Store or Google Play and request a refund within the platform's refund window (14 days for Apple, 48 hours for Google). If Sunsama refuses to cancel or process a legitimate refund, you can escalate to the Consumers Association of Singapore (CASE), which investigates complaints and mediates disputes on your behalf. Yafee recommends documenting all communications with Sunsama before escalating to CASE, as evidence strengthens your case.
How to cancel Sunsama by platform
Your cancellation method depends on where you subscribed: directly via Sunsama's website, through Apple's App Store, or via Google Play. Follow the steps for your subscription method exactly.
Cancel a direct web subscription via Sunsama
If you subscribed directly through Sunsama's website using a credit card or bank transfer, cancel through your account settings in the app or on the web dashboard.
- Log in to your Sunsama account at sunsama.com using your email and password.
- Click on your profile icon or name in the top right corner of the dashboard.
- Select "Account Settings" or "Billing" from the dropdown menu.
- If you do not see a Billing option, look for "Subscription" or "Payment Methods".
- Locate the "Subscription" or "Billing Plan" section and click "Manage Subscription" or "Change Plan".
- Select "Cancel Subscription" at the bottom of the page. Sunsama may prompt you to provide feedback on why you are cancelling-this is optional, but your feedback helps the company improve.
- Confirm your cancellation. You will receive a confirmation email within minutes.
- Verify the cancellation by logging back in after 24 hours to confirm your account no longer shows an active subscription.
Your subscription will remain active until the end of your current billing cycle. If you are on a monthly plan, you can cancel at any time and retain access until the last day of that month. If you are on an annual plan, you lose access at the end of the annual period, even if you cancel mid-year. Yafee advises cancelling early in your billing cycle if you are on an annual plan, so you do not pay for unused months.
Cancel via apple app store
If you subscribed to Sunsama through Apple's App Store on your iPhone or iPad, cancel your subscription through your Apple account settings.
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile picture or initials in the top right corner.
- Select "Subscriptions" from the menu.
- Find "Sunsama" in your active subscriptions list and tap it.
- Tap "Cancel Subscription" or "Edit Subscription".
- Confirm cancellation. Apple will show your subscription end date.
- You will receive a cancellation confirmation email from Apple.
Apple allows you to request a refund within 14 days of your purchase if you cancel and believe you were charged in error or if the app did not work as advertised. To request a refund, go to "Report a Problem" on your App Store purchase history, select Sunsama, and explain your reason. Apple reviews refund requests within 48 hours and typically processes approved refunds within 5 to 10 business days.
Cancel via google play
If you subscribed to Sunsama through Google Play on an Android device, cancel through your Google Play account settings.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions", then "Subscriptions".
- Find "Sunsama" in your active subscriptions and tap it.
- Tap "Cancel subscription".
- Follow any prompts to confirm your cancellation reason (optional).
- Tap "Cancel subscription" again to finalize.
- Google Play will confirm your subscription end date by email.
Google Play offers a 48-hour refund window from the date of your subscription purchase. If you cancel within 48 hours of your first charge and request a refund through your Google Play purchase history, Google will automatically process a full refund. After 48 hours, refunds are at Google's discretion and typically require proof that the app did not work as advertised.
Timeline and what happens after you cancel
Understanding what occurs after you press "cancel" prevents confusion and helps you plan your transition to another tool.
Immediately after cancellation
You receive a confirmation email from Sunsama or the app store confirming your cancellation request. Your account status changes to "Cancelled" in the billing section. You retain full access to Sunsama until the end of your current billing cycle-you do not lose functionality immediately.
End of your billing cycle
On the last day of your billing cycle, Sunsama removes your access. You can no longer log in, and any unsaved data or custom preferences may be lost. Yafee strongly recommends exporting or backing up your data at least one week before your access ends, if the app provides an export function.
After cancellation
You are no longer charged by Sunsama or the app store. No future payments appear on your credit card or bank statement. If you decide to return to Sunsama later, you can reactivate by logging in and selecting a plan again, though you will not recover previous data. You do not owe anything to Sunsama after your billing cycle ends.
Refunds and what to expect
Refund eligibility depends on your subscription method, how long ago you subscribed, and whether you have a legitimate claim under consumer law.
Direct web subscriptions (non-refundable unless defective)
Sunsama's standard policy states that subscriptions purchased directly through its website are non-refundable once the billing period begins. However, if the app fails to deliver core promised features-such as persistent crashes, inability to sync tasks, or total loss of data-you may challenge this policy under the Consumer Protection (Fair Trading) Act. Yafee advises contacting Sunsama's support team in writing (via email) and clearly stating that the service is defective and requesting a refund. If Sunsama refuses, you can escalate your complaint to the Consumers Association of Singapore (CASE) for mediation.
Apple app store refunds
Apple processes refunds within 14 days of purchase if you request them through your App Store purchase history. To request a refund, open the App Store, go to your account, find the Sunsama charge, tap "Report a Problem", and select a reason such as "I accidentally purchased this" or "The app does not work as described". Apple reviews your request within 48 hours. If approved, the refund reaches your original payment method within 5 to 10 business days. If denied, you can submit an appeal with additional evidence.
Google play refunds
Google Play automatically processes refunds requested within 48 hours of subscription purchase. After 48 hours, you can still request a refund by visiting your Google Play purchase history, selecting Sunsama, tapping "Report a problem", and explaining your reason. Google reviews the request and decides within 48 hours. Approved refunds appear in your account within 5 to 10 business days.
Common cancellation mistakes to avoid
Cancelling is straightforward when you follow the correct steps, but several mistakes can delay the process or cost you money. Stay alert and execute each step carefully.
Delaying cancellation until the last day of your billing cycle
If you wait until the final day of your billing cycle to cancel, you may face a system delay that pushes the cancellation request into the next cycle, triggering an unwanted renewal charge. Cancel at least 5 business days before your renewal date to ensure your cancellation processes in time. Log into your account and check your renewal date in the billing section before you cancel.
Cancelling the app instead of the subscription
Uninstalling Sunsama from your phone or device does not cancel your subscription. You must actively cancel through the in-app settings, the Sunsama website, or the app store platform. Deleting the app while your subscription remains active means you continue to be charged even though you cannot access the service.
Assuming app store refunds are automatic after cancellation
Cancelling your subscription through Apple or Google does not automatically trigger a refund. You must separately request a refund through the app store's "Report a Problem" section within the refund window (14 days for Apple, 48 hours for Google). If you cancel without requesting a refund within this window, you lose the right to a refund under the app store's policies, though you may still have legal grounds under consumer protection law.
Not checking your email for confirmation
After you cancel, verify your email inbox (including spam folders) for a cancellation confirmation from Sunsama or the app store. This email contains your cancellation date and the date your access ends. If you do not receive confirmation within 2 hours, log back into your account and confirm that the "Cancelled" status appears in your billing section. If it does not, repeat the cancellation steps or contact Sunsama support.
Comparison: Sunsama vs alternative productivity tools
If you are cancelling because Sunsama does not fit your workflow, comparing it to similar tools helps you choose a better fit before committing to another subscription.
| Tool | Monthly cost (SGD) | Key strength | Best for |
|---|---|---|---|
| Sunsama | S$31.55 (Basic) to S$82.03 (Power) | Daily unified dashboard from multiple tools | Teams managing multiple integrations |
| Todoist | S$4.17 approx (annual) | Simple task management and personal projects | Individual users and small teams |
| Notion | Free or S$10 approx (annual pro) | Flexible, all-in-one workspace | Teams wanting maximum customization |
| Microsoft To Do | Free (with Microsoft 365 integration) | Deep integration with Outlook and Teams | Microsoft ecosystem users |
| Monday.com | S$12 to S$25 approx per user | Advanced project and workflow management | Teams managing complex projects |
| Asana | S$15 approx per user (annual) | Scalable project collaboration | Larger teams and enterprises |
Before switching to a competitor, test their free trials thoroughly. Many tools offer 14-day or 30-day free access, similar to Sunsama. Yafee advises running a side-by-side trial of your top 2 or 3 choices before committing to a paid plan on a new tool.
Checklist: before and after cancellation
Use this checklist to ensure you cancel successfully and do not lose important data or face unexpected charges.
- Confirm your current plan type (monthly or annual) and your next renewal date by logging into your Sunsama account.
- Export or back up any custom task lists, notes, or preferences before your access ends, if Sunsama offers an export feature.
- Cancel at least 5 business days before your renewal date to avoid an accidental renewal charge.
- Request a refund within 14 days (Apple) or 48 hours (Google Play) if you subscribed through an app store.
- Verify your cancellation by checking your email for a confirmation from Sunsama or the app store within 2 hours.
- Log back into your account the next day to confirm the "Cancelled" status appears in your billing section.
- Check your credit card or bank statement one week after your cancellation date to confirm no charges occur.
- If a surprise charge appears, contact your bank or the app store support team immediately, citing your cancellation confirmation email as evidence.
Contact details for Sunsama support and escalation
If you encounter problems during cancellation or believe Sunsama has unfairly refused your refund, contact the company directly or escalate to the relevant regulator.
Sunsama support contact
Sunsama does not publish a physical mailing address for cancellations; all changes to your subscription occur via the in-app Billing settings or the website dashboard. If you experience a technical issue preventing cancellation, use the in-app support chat or email [email protected] with the subject line "Cancellation Request" and your account email. Provide your name, account email, and the date you attempted to cancel. Sunsama support typically responds within 24 hours on business days.
Escalation to consumer protection authorities
If Sunsama refuses to cancel your subscription or ignores your refund request after you have provided evidence of a defective service, escalate your complaint to the Consumers Association of Singapore (CASE). CASE investigates unfair trading practices and mediates disputes between consumers and traders free of charge. You can lodge a complaint online at case.org.sg or call +65 6100 0315. Provide CASE with copies of your cancellation requests, any responses from Sunsama, and your billing statements as evidence. CASE has successfully resolved hundreds of subscription disputes on behalf of Singapore consumers.
App store support
If you subscribed through Apple App Store, contact Apple Support at support.apple.com/en-sg or call 1800-039-8886. If you subscribed through Google Play, contact Google Support at support.google.com/googleplay or by email through your Google account settings. Both platforms prioritize refund requests and investigate cases thoroughly if you provide evidence that Sunsama did not perform as advertised.
Key takeaways and next steps
Cancelling Sunsama is a straightforward process when you know exactly where you subscribed and what to expect. You retain full access until the end of your billing cycle, which gives you time to transition to another tool without losing productivity. If you subscribed via Apple or Google, remember the refund windows are short (14 days and 48 hours respectively), so act quickly if you want your money back. If the service failed to work as advertised, you have legal grounds to request a refund under Singapore's Consumer Protection (Fair Trading) Act, even after the app store refund window closes.
Yafee has helped thousands of consumers navigate subscription cancellations across SaaS platforms, and we understand the frustration when a tool does not meet your expectations. Whether you are cancelling because Sunsama does not fit your workflow, because you have found a better alternative, or because of cost, you have the right to exit cleanly. Follow the steps outlined above for your subscription method, document your cancellation request and confirmation, and escalate to CASE or your app store if the company refuses to honour your cancellation or refund claim. Yafee remains here to guide you through every step of the process, ensuring you cancel with confidence and reclaim control of your subscriptions. Start the cancellation process today, and do not let unused subscriptions drain your budget another month.
Important warning
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