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Frequently asked questions
Cancel Speechelo: The Right Way
How to cancel Speechelo and reclaim your money in singapore
What Speechelo is and why you might want to cancel
Speechelo is a cloud-based text-to-speech platform that transforms written text into natural-sounding voiceovers for videos, e-learning modules, podcasts, and marketing content. You choose from dozens of voices across multiple languages, edit your audio online, and export files ready to deploy. The service appeals to content creators, marketers, and businesses who require synthetic narration without engaging professional voice actors.
Nevertheless, if Speechelo no longer meets your needs, you are not bound by your subscription. Whether you purchased a lifetime licence for S$63.45 or committed to a monthly subscription at S$25.50 or S$27.00, Yafee is here to guide you through cancellation with clarity and confidence. Your money and your time deserve protection, and you have a straightforward path to exit whenever you choose.
Common reasons for cancellation
You may decide to cancel because you discovered a competitor with superior voice quality, you no longer need synthetic voiceovers, the interface feels unintuitive, or you simply want to reduce subscription spending. Whatever your reason, cancellation is your right as a consumer in Singapore, and Yafee will help you navigate every step with authority.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital services and subscriptions, guaranteeing transparency about billing, cancellation terms, and refund eligibility.
What the law guarantees
Under the Consumer Protection (Fair Trading) Act, Speechelo must clearly disclose their cancellation policy, refund terms, and how recurring charges operate before you commit to payment. If the company makes false claims about features or refuses to honour a stated refund guarantee (such as the 60-day money-back promise on the Standard plan), you can lodge a complaint with the Consumers Association of Singapore (CASE) or pursue a claim through the Small Claims Tribunal if the amount justifies legal action.
If you paid via credit card and Speechelo fails to process your refund after cancellation, your card issuer can launch a chargeback investigation on your behalf. Yafee advises you to retain all transaction receipts, confirmation emails, and screenshots of your account settings as evidence. This documentation proves your cancellation request and strengthens any dispute you initiate.
Your legal position
You hold enforceable rights under Singapore law. Speechelo cannot refuse a refund if they fail to deliver the service as described, if you cancel within the stated money-back guarantee window, or if they breach their disclosed cancellation terms. You also retain the right to request refunds for unused portions of your subscription if you cancel mid-billing cycle.
Escalation options if Speechelo refuses to cancel or refund
If Speechelo support ignores your cancellation request or denies a refund you believe you are entitled to, contact the Consumers Association of Singapore (CASE) at 1800-6-CASE (2273) or visit case.org.sg. CASE can mediate disputes and advocate on your behalf without charge. You can also lodge a complaint with the Personal Data Protection Commission (PDPC) if the company mishandles your personal data during cancellation or fails to delete your account information upon request.
Speechelo pricing and plan comparison in SGD
Understanding your plan type is essential before you cancel, because refund eligibility and post-cancellation access vary between one-time lifetime purchases and monthly recurring subscriptions.
Current Speechelo pricing in SGD
| Plan | Price (SGD) | Billing cycle | Key features | Refund guarantee |
|---|---|---|---|---|
| Standard (Lifetime) | S$63.45 | One-time purchase | ~30 voices, 23 languages, text editor, tone control | 60-day money-back |
| Pro (Lifetime) | S$130.95 | One-time purchase | ~171 voices, extended voiceovers, background music, dialogue, commercial licence | Not clearly specified |
| Standard (Monthly) | S$27.00 | Monthly recurring | ~30 voices, 23 languages, text editor, tone control | Refund policy unclear; contact support |
| Pro (Monthly) | S$25.50 | Monthly recurring | ~171 voices, extended voiceovers, background music, dialogue, commercial rights | Refund policy unclear; contact support |
| Enterprise | Custom pricing | Custom terms | Unlimited voices, custom integrations, priority support | Custom terms (negotiate before purchase) |
Should you cancel or pause?
Before you cancel, confirm whether Speechelo offers a pause or downgrade option. If you purchased a lifetime licence, cancellation is permanent and triggers a refund only within the 60-day window. If you hold a monthly subscription, you can cancel your next billing cycle immediately-Yafee recommends doing this at least three business days before renewal to ensure the charge does not process. Downgrading to a lower tier avoids refund complexities if you think you might return to the service later.
How to cancel your Speechelo account
Cancellation proceeds through distinct steps depending on your payment method and account status; follow the process that matches your subscription type.
Step 1: log into your Speechelo account
Visit the Speechelo login page and enter your email address and password. If you cannot remember your password, click "Forgot password" and follow the email recovery link. Gain access to your account dashboard before proceeding to cancellation.
Step 2: locate your subscription and billing settings
- Navigate to your account settings or dashboard menu.
- Find the "Billing" or "Subscription" section-this is typically labelled on the left sidebar or under a dropdown menu labelled "Account".
- Review your current plan, next billing date, and cancellation options displayed on this page.
- Note the exact date your next charge is scheduled if you hold a monthly subscription.
Step 3: initiate cancellation through the account dashboard
Most SaaS platforms including Speechelo permit immediate cancellation via your account settings. Proceed as follows:
- Look for a button or link labelled "Cancel subscription", "End subscription", or "Delete account".
- Click this button and confirm that you wish to proceed-the platform will typically show you the exact date your access ends.
- Take a screenshot of the cancellation confirmation page as proof of your request.
- Note the confirmation reference number if one is provided; Yafee advises recording this for any future dispute with Speechelo or your payment provider.
Step 4: contact Speechelo support if dashboard cancellation is unavailable
If Speechelo does not offer dashboard cancellation, you must submit a written cancellation request to their support team. This protects your legal position by creating a dated record of your request.
- Email Speechelo support at their listed support address (typically [email protected] or found in your account settings).
- State your request explicitly: "I request immediate cancellation of my Speechelo account [your email address] effective [date]."
- Include your account email, the plan you subscribed to, and your reason for cancellation (optional but helpful).
- Request a cancellation confirmation email as proof of processing.
- Send this email from the same address registered to your Speechelo account to establish authenticity.
- Retain a copy of this email and any reply in your records.
Step 5: confirm cancellation has been processed
After three to five business days, log into your Speechelo account again and verify that your access has been revoked or your subscription status displays as "cancelled". If you received a cancellation confirmation email, cross-reference the cancellation date with your billing cycle to confirm no further charges will be applied.
Step 6: request a refund if you qualify
If you purchased the Standard Lifetime plan (S$63.45) within the 60-day money-back window, or if you believe you qualify for a refund under the Consumer Protection (Fair Trading) Act due to non-performance or misrepresentation, submit a refund request to Speechelo support immediately. Include the following in your refund request email:
- Your account email address and the date you purchased your plan.
- The exact reason for your refund request (e.g., "within 60-day guarantee period" or "service did not perform as described").
- Screenshots or evidence of the issue (e.g., poor voice quality, missing features).
- Your original payment receipt or invoice number.
- Your preferred refund method (original payment card or alternative bank details if permitted).
Yafee advises processing refund requests within 14 days of cancellation to align with typical payment processor timeframes and to maintain a clear timeline for any escalation to CASE or your card issuer.
Processing refunds and payment recovery
Refund timelines and eligibility depend on your plan type and purchase date; understanding these details prevents delays and strengthens your case if Speechelo refuses to refund.
Refund timelines for lifetime purchases
If you purchased a Speechelo lifetime plan and requested a refund within 60 days, Speechelo is contractually obligated to process your refund. Consequently, you should expect the funds to appear in your original payment method within 5 to 10 business days. If 10 business days pass without a refund, contact Speechelo support again with evidence of your original cancellation request and ask for a specific refund date.
Refund timelines for monthly subscriptions
Monthly subscriptions typically do not include a refund guarantee unless you are entitled to a pro-rata refund for the unused portion of your billing cycle. For example, if you paid S$27.00 for a month on the 1st and cancelled on the 15th, you may be entitled to a pro-rata refund of approximately S$13.50 depending on Speechelo's stated policy. Contact support immediately after cancellation to request pro-rata refunds in writing.
If Speechelo refuses your refund
If Speechelo denies your refund claim and you believe the refusal violates the Consumer Protection (Fair Trading) Act or breaches their stated guarantee, proceed with escalation:
- Send a final formal demand email to Speechelo support requesting a refund within 14 days, citing the applicable refund policy or legal guarantee.
- If Speechelo does not respond within 14 days, file a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 1800-6-CASE (2273).
- If you paid by credit card, contact your card issuer and request a chargeback investigation, providing Speechelo's refusal email and your cancellation evidence.
- If the refund amount exceeds S$5,000 and simple negotiation fails, you may pursue a claim through the Small Claims Tribunal at tribunals.gov.sg.
Credit card chargeback process
Your credit card issuer holds a legal obligation under the Banking Regulation Act to investigate chargebacks on your behalf if Speechelo refuses a valid refund. Call your card issuer's dispute department immediately and provide the following:
- Your transaction reference number and the exact date Speechelo charged your card.
- Evidence of your cancellation request and Speechelo's refusal to refund (screenshots or emails).
- A statement that you did not authorise the charge or that Speechelo failed to deliver the service as promised.
- Confirmation that Speechelo has not responded to your refund demand within a reasonable timeframe (typically 7 to 14 days).
Your card issuer will launch a formal investigation and issue a temporary credit to your account within 10 business days. Speechelo then has 20 to 45 days to provide evidence supporting their charge, or the temporary credit becomes permanent.
Avoiding common cancellation mistakes
You have the power to cancel cleanly and recover your money if you avoid these frequent pitfalls-Yafee has seen hundreds of consumers face unnecessary delays because they overlooked these steps.
Mistake 1: cancelling through email without confirmation
Sending a casual email asking to cancel creates no legal record if Speechelo claims they never received it. Always use the in-app cancellation option first, screenshot the confirmation, and follow up with a formal email if necessary. Formal cancellation emails should state "I hereby request cancellation of my account effective immediately" to establish clear intent and create a dated record.
Mistake 2: failing to cancel before the next billing cycle
If you hold a monthly subscription, cancellation takes effect on your next renewal date unless you cancel at least three business days in advance. Many consumers forget this deadline and incur an unwanted charge. Yafee recommends setting a calendar reminder for two weeks before your renewal date as insurance against missed deadlines.
Mistake 3: accepting a "pause" as a substitute for cancellation
Some platforms offer pause options that temporarily freeze charges but do not terminate your subscription. If you do not intend to return to Speechelo, pause is not cancellation and does not stop future charges after the pause period expires. Confirm that your subscription status displays as "cancelled" and not "paused" or "suspended".
Mistake 4: not requesting a pro-rata refund for monthly subscriptions
You are entitled to a refund for the unused portion of your monthly subscription if you cancel mid-cycle. Many consumers fail to ask for this refund and lose money unnecessarily. Include a pro-rata refund request in your cancellation email.
Mistake 5: losing track of your refund request
If Speechelo promises a refund but does not deliver within 10 business days, you must follow up in writing. Record the exact date Speechelo processed your cancellation and the promised refund date. If that date passes, escalate immediately to CASE or your card issuer rather than waiting passively.
After cancellation: what you need to know
Cancellation does not end your relationship with Speechelo automatically-account deactivation and data deletion require separate requests, and your refund may take time to settle.
Your account access after cancellation
Once you cancel a monthly subscription, Speechelo typically revokes your access at the end of your paid billing period. If you purchased a lifetime licence and cancel within the 60-day guarantee, your access ends immediately upon cancellation confirmation. Log into your account after cancellation to confirm access is blocked; if you can still log in after the expected cut-off date, contact support to verify cancellation was processed.
Exporting your data before cancellation
If you created audio files or voiceovers with Speechelo that you need to retain, download or export them before you cancel. Once your account is cancelled, Speechelo may delete your project files after 30 days. Yafee advises exporting your work immediately after requesting cancellation to avoid data loss.
Requesting account deletion
Cancellation does not automatically delete your personal data from Speechelo's servers. Under the Personal Data Protection Act (PDPA), you have the right to request deletion of your personal data. Send a written request to Speechelo at their support email stating: "I request deletion of all my personal data and account information pursuant to the Personal Data Protection Act. Please confirm deletion within 14 days." Retain a copy of this request for your records.
Monitoring your bank account post-cancellation
After your cancellation confirmation, monitor your bank account or credit card for any unexpected charges from Speechelo for 60 days. If an unwanted charge appears after you cancelled, contact your card issuer immediately and cite your cancellation date and confirmation email. Yafee recommends setting calendar alerts to check your account statement on day 30 and day 60 post-cancellation.
Cancellation checklist: ensure you have completed every step
Before you consider the cancellation process complete, verify that you have addressed each of these items:
| Task | Completed? | Evidence to retain |
|---|---|---|
| Logged into your Speechelo account and initiated cancellation | Yes / No | Screenshot of account dashboard showing cancellation confirmation |
| Received written cancellation confirmation from Speechelo | Yes / No | Cancellation confirmation email or reference number |
| Exported or downloaded any personal audio files or projects | Yes / No | List of downloaded files and export dates |
| Submitted a refund request if within the money-back guarantee period | Yes / No | Refund request email and Speechelo's response |
| Verified no access to your Speechelo account after the expected cut-off date | Yes / No | Screenshot showing login failure or account access revoked |
| Confirmed no unexpected charges on your bank account 14 days post-cancellation | Yes / No | Bank statement or payment app showing no Speechelo charges |
Contact information for Speechelo support and complaint escalation
If Speechelo support does not respond to your cancellation or refund request within five business days, escalate your complaint through the following channels:
Speechelo support contact details
Speechelo's registered address for service of cancellation notices is:
Pavel George
Mesteacanului 30
Dumbravita, Timiș 307160
Romania
Submit formal cancellation and refund requests to this address via registered mail if email support is unresponsive. Yafee advises keeping proof of postage and signed delivery receipts for any registered mail sent.
Singapore consumer protection escalation
If Speechelo fails to respond to your cancellation request or refuses a refund you believe you are entitled to, file a complaint with the Consumers Association of Singapore (CASE):
- Telephone: 1800-6-CASE (2273)
- Website: case.org.sg
- Email: [email protected]
- Address: 170 Clemenceau Avenue, Singapore 239922
CASE will mediate your dispute at no charge and can compel Speechelo to respond to your complaint. In accordance with the Consumer Protection (Fair Trading) Act, CASE has enforcement powers to address unfair trading practices.
Payment provider chargeback and dispute
If Speechelo charged your credit card or debit card and refuses to refund, contact your card issuer's dispute department immediately. Provide your transaction reference, cancellation evidence, and Speechelo's refusal communication. Your card issuer will launch a chargeback investigation on your behalf.
Final summary: your path to cancellation and recovery
Cancelling Speechelo and recovering your money follows a clear legal framework anchored in Singapore's Consumer Protection (Fair Trading) Act. You hold enforceable rights to cancel within the stated refund guarantee period, to request pro-rata refunds for unused subscription time, and to escalate disputes to the Consumers Association of Singapore if the company refuses to honour these rights.
The cancellation process itself is straightforward: log into your account, locate your subscription settings, initiate cancellation through the dashboard, and request a refund if you qualify. If Speechelo support is unresponsive, escalate through CASE or your card issuer immediately-do not wait passively for a refund that may never arrive.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover their money by following these exact steps and maintaining clear documentation throughout. Your cancellation confirmation email, refund request, and payment receipts form the foundation of any dispute with Speechelo or your payment provider. Retain these documents for at least six months after cancellation. Furthermore, Yafee remains your trusted resource for navigating cancellation policy and consumer rights across all digital services. If you encounter resistance from Speechelo, Yafee's framework ensures you know exactly when and how to escalate. Take action today to protect your money and reclaim your account control.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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