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Frequently asked questions
Cancel Slido: The Right Way to Reclaim Your Budget
How to cancel Slido and reclaim your event budget in singapore
What is Slido and why you might cancel
Slido is an interactive polling and live Q&A platform designed to transform passive presentations into dynamic audience engagement experiences. Event organisers, conference hosts and webinar facilitators use Slido to collect real-time questions, run multiple-choice polls, deploy quizzes and surveys, then measure audience participation through instant analytics. The platform integrates seamlessly with Zoom, Microsoft Teams and Google Meet, allowing you to embed interactive elements without switching applications.
You might cancel Slido because your event has concluded, you have migrated to a competing platform, the pricing no longer aligns with your budget, or you discover the advanced features do not match your operational needs. Circumstances change, and your subscription should reflect your current requirements. Yafee is here to guide you through the cancellation process and ensure you understand your legal entitlements before you proceed.
Main features of Slido
Slido captures live audience responses without requiring participants to leave their meeting window. Organisers benefit from real-time voting analytics, granular participation reports, and post-event data that shows exactly how engaged your attendees were. The platform supports multiple question formats, branding customisation and integration with your existing calendar and communication tools.
Common reasons to cancel
You may cancel because your event lifecycle has ended, you require features Slido does not provide, your team has consolidated on a different vendor, or you subscribed during a promotional period and discovered the core functionality does not justify the cost. Cancellation should be straightforward and free from penalties if you act within your statutory rights window.
Understand your consumer rights before you cancel
Singapore's Consumer Protection (Fair Trading) Act protects your rights when purchasing digital services, including Software-as-a-Service (SaaS) subscriptions like Slido.
Your statutory rights under singapore law
Under the Consumer Protection (Fair Trading) Act, all businesses operating in Singapore must not engage in misleading or deceptive conduct. This means Slido must clearly communicate cancellation deadlines, refund timelines and any conditions attached to refunds. If you discover hidden fees, undisclosed auto-renewal charges, or billing practices that contradict the terms you agreed to, you have grounds to escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS).
The CCCS enforces consumer protection standards and investigates unfair trading practices. If Slido refuses a legitimate refund claim or fails to honour its cancellation policy, you can file a formal complaint with the CCCS at www.cccs.gov.sg.
Your legal position
You have the right to cancel your Slido subscription at any time. However, your entitlement to a refund depends on when you purchased your plan and whether Slido's refund policy applies. Annual plans purchased directly through Slido's website include a 30-day money-back guarantee, meaning you can request a full refund within 30 calendar days of purchase with no questions asked. Monthly subscriptions typically do not qualify for refunds unless Slido fails to deliver the service or breaches its service agreement. Yafee recommends reviewing your purchase confirmation email to confirm your purchase date and plan type before initiating cancellation.
Slido pricing and plan options
Slido offers multiple subscription tiers, each with different features and cancellation terms.
| Plan type | Billing cycle | Refund eligibility | Cancellation notice |
|---|---|---|---|
| Free | No charge | N/A | Immediate |
| Standard (monthly) | Monthly renewal | No refund for past charges | Before next billing date |
| Standard (annual) | Annual renewal | 30-day money-back guarantee | Within 30 days of purchase |
| Professional (monthly) | Monthly renewal | No refund for past charges | Before next billing date |
| Professional (annual) | Annual renewal | 30-day money-back guarantee | Within 30 days of purchase |
| Enterprise (custom) | Custom terms | Negotiated per contract | Specified in contract |
The 30-day money-back guarantee applies only to annual plans purchased directly from Slido's website. If you purchased through a reseller, marketplace or bundled package, contact Slido support to confirm your refund eligibility. Yafee advises checking your invoice or billing statement to verify the exact purchase date, as the 30-day window begins on the transaction date, not the account activation date.
How to cancel your Slido subscription
Your cancellation method depends on where you purchased Slido and which payment platform processed your subscription.
Cancel a Slido subscription purchased on the web platform
If you bought your Slido plan directly from slido.com, you must contact Slido support by email. Slido does not offer self-service cancellation through the account dashboard.
- Locate the email address associated with your Slido account. This email must be the account owner or license holder's email address.
- Check your purchase confirmation email from Slido or your account settings.
- If you are not the original account owner, obtain permission from the licence holder before proceeding.
- Compose a new email to [email protected] with the subject line "Subscription Cancellation Request".
- Write clearly and concisely to avoid delays in processing.
- Use the email address registered to your Slido account.
- In your email, include all of the following information:
- Your full name and account email address
- The subscription plan name and tier (for example, "Standard Annual" or "Professional Monthly")
- Your subscription start date and current billing date (find these in your account settings or invoice)
- Whether you are requesting a refund and the reason for cancellation
- If requesting a refund within 30 days of purchase, state this explicitly so Slido processes your request under the money-back guarantee
- Send the email and retain a copy for your records.
- Take a screenshot of the sent email or save it to your filing system.
- Note the date and time you sent the email.
- Monitor your inbox (including spam and promotions folders) for Slido's response.
- Slido typically responds within 2 to 5 business days.
- If you receive no response within 5 business days, send a follow-up email with the same information.
- Confirm the cancellation date and refund status in writing.
- Slido will provide a cancellation confirmation date and, if eligible, a refund timeline.
- Ask for confirmation of when your access will terminate and when any refund will be processed.
Cancel a Slido subscription purchased via apple app store
If you subscribed to Slido through the Apple App Store on an iPhone or iPad, you must cancel through Apple's subscription management system, not through Slido directly.
- Open the Settings app on your iPhone or iPad.
- Navigate to Settings > [Your Name] > Subscriptions.
- Locate Slido in your active subscriptions list.
- If Slido does not appear, your subscription may have already expired or been cancelled.
- Tap Slido to view your subscription details.
- You will see your plan name, renewal date and price.
- Tap "Cancel Subscription" or "Cancel Free Trial" (depending on your status).
- Apple will ask you to confirm the cancellation.
- Confirm the cancellation when prompted.
- Your access will continue until the current billing period expires.
- Apple will send you a confirmation email.
- For a refund, contact Apple Support directly at support.apple.com.
- Apple, not Slido, processes refunds for App Store subscriptions.
- Your refund eligibility depends on Apple's refund policy, not Slido's.
Cancel a Slido subscription purchased via google play
If you subscribed to Slido through Google Play on an Android device, you must cancel through the Google Play Store application or website.
- Open the Google Play Store app on your Android device.
- Alternatively, visit play.google.com on a web browser.
- Tap your profile icon in the top-right corner and select "Manage subscriptions".
- On the web version, click your profile icon and choose "Manage subscriptions".
- Locate Slido in your subscriptions list.
- If Slido does not appear, your subscription has already expired or been cancelled.
- Tap Slido to view your subscription details.
- You will see your plan, renewal date and price.
- Tap "Cancel subscription" or "Unsubscribe".
- Google Play will ask you to confirm the cancellation.
- Follow Google's cancellation prompts and confirm your decision.
- Your access will continue until the end of your current billing cycle.
- Google will send you a confirmation email.
- For a refund, contact Google Play Support at support.google.com/googleplay.
- Google, not Slido, processes refunds for Play Store subscriptions.
- Google typically allows refunds within 48 hours of purchase.
Refunds and billing after cancellation
Your refund eligibility and timeline depend on your purchase channel and plan type.
How refunds are processed
If you purchased an annual plan directly from Slido and cancel within 30 days of purchase, Slido will refund your full annual subscription fee. Slido processes refunds to your original payment method (credit card, debit card or bank account) within 5 to 10 business days. You will receive a refund confirmation email from Slido when the refund is initiated. Monitor your bank or credit card account for the funds to appear; some financial institutions require an additional 2 to 3 business days to credit the refund.
If you purchased a monthly plan, Slido does not offer refunds for past charges. However, your cancellation will take effect on your next billing date, and Slido will not charge you again. If Slido charges you after you have submitted a cancellation request, contact support immediately with evidence of your cancellation email and request a reversal of the unwanted charge.
Stopping unwanted charges
If Slido continues to bill you after you have cancelled, you have the right to dispute the charge with your bank or credit card company. Contact your financial institution and provide them with evidence that you requested cancellation (your email, Slido's confirmation, or any other written communication). Your bank can initiate a chargeback and recover the funds. Yafee recommends keeping all cancellation-related correspondence for at least 6 months to support any dispute you may need to raise.
What happens after you cancel
Once Slido confirms your cancellation, your account enters a wind-down phase. You should be aware of what occurs in the days and weeks following your cancellation request.
Access and data after cancellation
After your cancellation takes effect, your Slido account will transition to read-only mode on your next billing date. You will no longer be able to create new polls, launch events or access premium features, but you will typically retain access to historical event data and reports for a limited time (usually 30 days). If you need to export poll results, audience data or event reports, do so immediately after cancellation, as Slido may delete your account data after the wind-down period expires. Login to your account, navigate to your event history and download any reports you wish to retain before your access terminates.
Confirming cancellation
Verify that your cancellation has taken effect by checking your account status on your next billing date. Log into your Slido account and confirm that no new charge appears on your bank or credit card statement. If you see an unexpected charge after cancellation, contact Slido support immediately and provide your cancellation confirmation email. Yafee advises setting a calendar reminder for your next billing date so you can confirm that the cancellation worked as expected.
Common mistakes when cancelling Slido
Many users encounter delays or complications because they overlook critical steps. Being aware of these pitfalls will help you cancel smoothly the first time.
Mistake 1: assuming the free tier requires cancellation
If you are using Slido's free plan, you do not need to cancel anything. The free tier involves no payment and no billing cycle, so no formal cancellation is required. Simply stop logging in. You will not incur any charges and your account will remain dormant. However, Slido may delete free accounts that show no activity for 12 months, so do not be alarmed if your account becomes inaccessible after an extended period of non-use.
Mistake 2: missing the 30-day refund window
If you purchased an annual plan and want a full refund, you must submit your cancellation request within 30 calendar days of your purchase date. After 30 days, Slido will not refund your annual fee, even if you cancel immediately. The 30-day window is non-negotiable and is calculated from your invoice date, not from when you first logged in or created an event. Check your purchase confirmation email now to confirm your purchase date and calculate your refund deadline. If you are approaching day 30, contact support immediately to ensure your request is received within the window.
Mistake 3: cancelling through the wrong channel
If you purchased Slido through Apple App Store or Google Play, you must cancel through that platform, not by emailing Slido support. Emailing support when your subscription is managed by Apple or Google will not cancel your subscription and will not trigger a refund. Your subscription will continue to renew, and you will continue to be charged. Double-check where you purchased Slido by reviewing your bank statement or purchase confirmation. If the charge originates from "Apple Inc" or "Google LLC", you must cancel through that respective app store. Conversely, if your charge comes from "Slido" or "Socialbakers", you must email [email protected] to cancel.
Mistake 4: not keeping cancellation evidence
If Slido disputes your cancellation or continues billing after you have cancelled, you will need proof that you requested cancellation. Always retain copies of your cancellation emails, Slido's confirmation responses and your bank statements showing the charge dates. Take screenshots or print emails to PDF so you have a permanent record. If a dispute arises, you can escalate to the CCCS with this evidence, but without documentation, the CCCS will have difficulty investigating your complaint. Yafee strongly advises saving all cancellation communications to a dedicated folder on your computer or cloud storage.
Comparing Slido with alternative platforms
If you are cancelling because you have found a better fit, understanding how Slido compares to other engagement platforms will help you make an informed decision.
| Platform | Key strengths | Cancellation policy | Best for |
|---|---|---|---|
| Slido | Real-time polling, Q&A, quizzes, platform integrations | 30-day refund on annual plans | Hybrid and virtual events |
| Mentimeter | Interactive presentations, live voting, mobile-first | 14-day refund period | Educational and corporate training |
| Poll Everywhere | Classroom polling, attendance tracking, analytics | No refund policy; monthly cancellation only | Educational institutions |
| Kahoot | Gamified quizzes, leaderboards, branded reports | 14-day refund window | Engagement and learning |
| Typeform | Survey design, conditional logic, custom branding | 30-day money-back guarantee | Market research and feedback |
| Zoom Polls (built-in) | Native Zoom integration, no setup required | Included with Zoom subscription | Basic polling within Zoom meetings |
Slido differentiates itself through deep integrations with major meeting platforms and real-time audience analytics. However, if budget is your primary concern, you may find that Zoom's built-in polling meets your needs at no additional cost. Conversely, if you require advanced quiz customisation or gamification, Kahoot or Mentimeter may be stronger alternatives. Yafee recommends trialling your chosen alternative platform before cancelling Slido, so you have continuity across your events.
Slido's contact details and escalation routes
If Slido fails to honour its cancellation or refund policy, you have the right to escalate your complaint through formal channels in Singapore.
Contact Slido directly
Send cancellation and refund inquiries to [email protected]. Slido's support team is based in multiple locations (Bratislava, London, New York and San Francisco) and typically responds within 2 to 5 business days. For urgent matters, check Slido's website for a live chat option, which may be available during business hours.
Escalate to the competition and consumer commission of singapore
If Slido refuses to cancel your subscription, denies a legitimate refund claim or engages in misleading billing practices, you can file a formal complaint with the CCCS. The CCCS investigates unfair trading practices and can compel businesses to comply with consumer protection law. Visit www.cccs.gov.sg to lodge a complaint online. Provide copies of all relevant correspondence, your purchase invoice, and evidence of your cancellation request. The CCCS will investigate and, if necessary, issue enforcement orders to recover your money.
Dispute the charge with your financial institution
If you have submitted a cancellation request and Slido continues to bill you, contact your bank or credit card company to dispute the charge. Provide your cancellation email, Slido's confirmation (if received) and your bank statements showing the unwanted charge. Your bank can initiate a chargeback and recover the funds within 30 to 60 days. This is a powerful consumer protection mechanism that requires no involvement from Slido.
Your checklist before and after cancellation
Use this checklist to ensure you have completed all necessary steps before and after you cancel Slido.
Before you cancel
- Confirm where you purchased Slido (website, Apple App Store or Google Play).
- Locate your purchase date and plan type by reviewing your confirmation email or account settings.
- Calculate whether you are within the 30-day refund window (if applicable).
- Download and save any event reports, poll data or audience insights you need to retain.
- Export any integrations or third-party connections that rely on Slido.
- Notify any team members who rely on your Slido account that you are cancelling.
During cancellation
- Use the correct contact method for your purchase channel (email for web, in-app settings for App Store or Google Play).
- Include all required information in your cancellation email (name, email, plan type, purchase date, refund request if applicable).
- Send your cancellation email from the registered account email address.
- Take a screenshot or save your sent email as evidence.
- Note the date and time you submitted your cancellation request.
After cancellation
- Monitor your inbox for Slido's cancellation confirmation within 5 business days.
- Confirm the cancellation date and any refund timeline in Slido's response.
- Check your next billing date to ensure no new charge appears on your bank or credit card statement.
- Log into your Slido account to verify your access has terminated or transitioned to read-only mode.
- Monitor your bank account for the refund to appear within 5 to 10 business days (if eligible).
- If no refund appears within 10 business days, contact Slido support with your refund confirmation email.
- File a complaint with the CCCS if Slido refuses to honour your refund or continues billing after cancellation.
- Retain all cancellation-related emails and documentation for at least 6 months.
Summary and next steps
Cancelling Slido is straightforward when you follow the correct procedure for your purchase channel. If you bought your subscription directly from Slido's website, send a cancellation email to [email protected] with your account details, plan type and purchase date. If you purchased through Apple App Store or Google Play, cancel through the respective app store settings. Annual plans qualify for a 30-day money-back guarantee, giving you a full refund window if you act quickly. Monthly subscriptions do not include refunds, but you can cancel before your next billing date to stop future charges.
Your rights are protected under Singapore's Consumer Protection (Fair Trading) Act, which requires Slido to honour its cancellation and refund policies. If Slido fails to comply, escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg, or dispute the charge directly with your financial institution. Keep copies of all cancellation-related emails and bank statements so you have evidence if a dispute arises.
Yafee has helped thousands of consumers cancel software subscriptions, resolve billing disputes and recover unwanted charges by following transparent, legally compliant procedures. Whether you are leaving Slido because your event has ended, you have migrated to a competitor or the pricing no longer suits your budget, Yafee ensures you understand your rights and execute your cancellation correctly. Visit Yafee today to explore guides for cancelling other SaaS platforms, managing subscription renewals and disputing unauthorised charges. Yafee makes cancellation and refund claims simple, legally sound and transparent-so you reclaim control of your subscriptions and your budget.