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Frequently asked questions
Cancel Rocket Lawyer: Step-by-Step Guide
How to cancel Rocket Lawyer in singapore and reclaim your money
What Rocket Lawyer is and why you might want to leave
Rocket Lawyer is a subscription-based online legal service that provides you with access to legal document templates, AI-assisted legal guidance, and consultations with qualified lawyers through a web platform and mobile app. The service is designed for individuals and small businesses in Singapore who seek affordable legal support without engaging a traditional law firm.
You may decide to cancel for legitimate reasons: the service no longer meets your needs, you prefer working with a local Singapore lawyer, or you have discovered that the ongoing subscription costs exceed your initial expectations. Whatever your circumstance, Yafee has created this guide to walk you through the cancellation process with clarity and precision.
Key features included in Rocket Lawyer plans
Most Rocket Lawyer subscriptions include unlimited access to legal document templates, Rocket Copilot (an AI-powered legal assistant), Ask a Legal Pro (asynchronous legal advice), Document Defense, e-signature capability, and business registration services. These features deliver genuine value if you use them regularly, but they represent unnecessary expense if your legal requirements have diminished or changed.
Rocket Lawyer pricing and plans in singapore
Rocket Lawyer charges in USD, and your credit card will convert the amount to SGD at your bank's exchange rate plus any payment processor fees. The following table shows the current pricing structure across all available plans:
| Plan | Price (USD) | SGD equivalent | Billing cycle | Best for |
|---|---|---|---|---|
| Rocket Legal (monthly) | US$39.99 | Approx SGD 54 | Month-to-month | Short-term needs, service evaluation |
| Rocket Legal+ (annual) | US$239.88 per year | Approx SGD 324 per year | Annual upfront | Users seeking long-term savings |
| Unlimited Plus (monthly) | US$49.99 | Approx SGD 68 | Month-to-month | Heavy users requiring premium features |
| Unlimited Plus (annual) | US$299.88 per year | Approx SGD 405 per year | Annual upfront | Frequent legal consultations and document generation |
| Business Pro (monthly) | US$99.99 | Approx SGD 135 | Month-to-month | Small business owners with ongoing legal requirements |
Exchange rates fluctuate daily, so your actual SGD charge may vary from these estimates. You should verify the exact amount charged on your credit card statement immediately after purchase.
Why annual plans require higher upfront payment but lower monthly cost
Rocket Lawyer incentivises annual commitment by offering a discounted per-month rate when you pay the full year upfront. The monthly option preserves your flexibility, but you will pay significantly more if you maintain the subscription for a full calendar year. This pricing model is standard across the SaaS industry, but it makes cancellation within your statutory window particularly valuable to your financial position.
Your consumer rights when cancelling Rocket Lawyer in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes statutory rights that protect you when you purchase services remotely, including online subscriptions like Rocket Lawyer. Understanding these rights is your strongest position when dealing with the company.
The 14-day statutory cancellation right
You have a legal right to cancel Rocket Lawyer within 14 days of your purchase and receive a full refund, provided you have not materially used the service. This entitlement is not a company favour or discretionary policy - it is a legal right under Singapore consumer law. Rocket Lawyer must honour this period regardless of what their terms of service state.
The Consumer Protection (Fair Trading) Act defines "material use" narrowly. You may review the service, access basic features, and examine templates without breaching this threshold. However, if you have used Rocket Lawyer's consultation services extensively, downloaded multiple documents, or used the AI assistant repeatedly, the company may argue that you have materially benefited from the service and therefore cannot claim a full refund.
Your legal position
You are entitled to cancel within 14 days and receive a refund under the Consumer Protection (Fair Trading) Act. If Rocket Lawyer refuses your cancellation request or disputes your refund, you may escalate the complaint to the Consumers Association of Singapore (CASE), which enforces these protections. Yafee's guides are grounded in this legal framework to ensure you understand your position before taking action.
Refunds after the 14-day window
After 14 days, your statutory cancellation right expires. If you wish to cancel after this period, you are dependent on Rocket Lawyer's own refund policy, which typically does not provide money-back guarantees. You may still cancel your subscription to prevent future charges, but you are unlikely to recover fees already paid. This is why acting quickly within your legal window is essential.
How to cancel Rocket Lawyer on desktop
If you access Rocket Lawyer through a web browser on a desktop or laptop, follow these steps to cancel your subscription:
- Log in to your Rocket Lawyer account using your email address and password
- Visit the Rocket Lawyer website and select the login option
- Enter your registered email and password
- Navigate to your account settings
- Select your profile icon or avatar (usually in the top right corner)
- Select "Account settings" or "Subscription settings" from the dropdown menu
- Locate your subscription details
- Look for a section labelled "Billing", "Subscription", or "My plan"
- You will see your current plan, renewal date, and payment method
- Initiate the cancellation process
- Select the option to "Cancel subscription" or "Manage subscription"
- Rocket Lawyer may present you with retention offers or discounts - you may ignore these
- Confirm your cancellation
- Follow the on-screen prompts to confirm your decision
- Select "Confirm cancellation" or "Yes, cancel my subscription"
- Preserve your cancellation confirmation
- Screenshot or print the confirmation page
- Save any confirmation email Rocket Lawyer sends you
How to cancel Rocket Lawyer on mobile
If you use the Rocket Lawyer mobile app on iOS or Android, the cancellation process differs slightly but follows the same logical path:
- Open the Rocket Lawyer mobile app on your device
- Ensure you are using the most recent version of the app
- Log in with your email and password if you are not already signed in
- Access the settings or account menu
- Select the menu icon (three horizontal lines) or your profile icon
- Select "Settings" or "Account"
- Find your subscription information
- Look for "Subscription", "Billing", or "My plan"
- You will see your current plan and renewal date
- Begin the cancellation process
- Select "Cancel subscription" or "Manage subscription"
- Read any messages Rocket Lawyer presents but proceed with cancellation
- Confirm your cancellation request
- Select "Confirm" or "Yes, I want to cancel"
- Wait for the app to process your request
- Record the confirmation
- Take a screenshot of the confirmation message
- Check your email for a cancellation confirmation from Rocket Lawyer
Cancelling Rocket Lawyer by direct contact
If you encounter technical difficulties or Rocket Lawyer's self-service cancellation process is unavailable, you may cancel by contacting the company directly. This method also creates a documented record of your cancellation request, which is valuable if a dispute arises later.
Cancellation by email
Send an email to Rocket Lawyer's customer support address with a clear cancellation request. You should include your account email address, full name, and the date you wish the cancellation to take effect. Request written confirmation of the cancellation and any refund. Keep a copy of your email and Rocket Lawyer's response for your records.
Cancellation by post
You may cancel by sending a formal written notice to Rocket Lawyer's registered office address. This method creates a dated, documented record that is valuable if Rocket Lawyer disputes your cancellation request. Address your letter to the customer service or billing department and include your account details, the date of purchase, and a clear request to cancel your subscription with immediate effect. Send the letter by registered post so you have proof of delivery.
Common mistakes when cancelling Rocket Lawyer
Cancellation is straightforward, but small errors can delay your refund or create unnecessary disputes. Yafee has identified the mistakes most consumers make so you can avoid them:
Mistaking account deletion for subscription cancellation
Deleting your Rocket Lawyer account does not automatically cancel your subscription. You must explicitly cancel the subscription through the billing or account settings section. After you cancel, you may delete your account if you wish, but the reverse sequence does not protect you. Confirm that your subscription status shows "Cancelled" in your account settings before considering the process complete.
Failing to document your cancellation
Rocket Lawyer's systems may malfunction or your email confirmation may be delayed. Screenshot every page of the cancellation process, including the final confirmation message. Save all emails from Rocket Lawyer relating to your cancellation. If a dispute arises weeks later, this documentation proves you acted within your legal rights.
Cancelling mid-cycle but expecting an immediate refund
If you cancel during an active billing cycle, Rocket Lawyer will typically allow you to use the service until the end of that cycle before terminating your access. You will not receive a prorated refund for unused days unless you cancel within the statutory 14-day window. Check the company's email confirmation to understand your access end date.
Ignoring retention offers without reading the terms
Rocket Lawyer may present discounted renewal offers or extended trial periods as part of the cancellation flow. Do not accept these offers unless you genuinely intend to continue your subscription. Accepting an offer may reset your cancellation request or commit you to a new billing cycle.
What happens after you cancel Rocket Lawyer
Once you submit your cancellation request, several events occur in sequence. Understanding this timeline prevents confusion and helps you verify that the process is proceeding correctly.
Immediate confirmation
Rocket Lawyer will display a confirmation message on the cancellation page. This message will state that your subscription is scheduled to cancel at the end of your current billing cycle or immediately, depending on the plan and the company's policy. You will receive a confirmation email at the address associated with your account within 24 hours. Check your spam folder if you do not see it in your inbox.
Access during the notice period
You will retain full access to Rocket Lawyer until the end of your current billing cycle or until the cancellation takes effect, whichever the company specifies. Use this period to download any documents you have created, export templates you customised, or save any correspondence with legal professionals. After your access ends, you will be unable to retrieve this content.
Final billing
If you cancel partway through a billing cycle, Rocket Lawyer will charge you for the complete cycle unless you are within the 14-day statutory cancellation window. If you are within 14 days and have not materially used the service, you are entitled to a full refund. If you cancel after 14 days, you will lose any unused portion of your current billing period.
Refund processing
Refunds are processed to your original payment method. If you paid by credit or debit card, the refund will appear as a credit to that card within 5 to 10 business days, depending on your bank's processing speed. If Rocket Lawyer disputes your refund claim, you may escalate the matter to the Consumers Association of Singapore, which will investigate on your behalf. Yafee recommends keeping all documentation for at least 90 days after cancellation.
Requesting a refund from Rocket Lawyer
If Rocket Lawyer does not initiate a refund automatically, you must submit a formal refund request. This step is essential if you are within the 14-day statutory window or if the company has made an error in processing your cancellation.
Refund requests within 14 days
If you cancel within 14 days of purchase and have not materially used the service, you are entitled to a full refund as a matter of law under the Consumer Protection (Fair Trading) Act. Send a written request to Rocket Lawyer stating your purchase date, the amount paid, and your cancellation reason. Reference the Consumer Protection (Fair Trading) Act and your statutory right to a refund. Request written acknowledgement of your refund claim. If Rocket Lawyer refuses or does not respond within 14 days, you may escalate the complaint to the Consumers Association of Singapore.
Refund requests after 14 days
After the statutory 14-day window closes, you have no legal entitlement to a refund unless Rocket Lawyer has breached its contractual obligations or provided a defective service. You may still submit a refund request if the service has malfunctioned, the company has charged your card multiple times in error, or you discover fraudulent activity on your account. Describe the specific problem clearly and request a goodwill refund. Rocket Lawyer has no obligation to grant this request, but many companies do to preserve customer relationships.
Escalating your complaint to the consumers association of singapore
If Rocket Lawyer refuses to cancel your subscription or denies a refund you believe you are entitled to, you may lodge a complaint with the Consumers Association of Singapore (CASE). CASE is Singapore's statutory body charged with protecting consumer rights and investigating breaches of the Consumer Protection (Fair Trading) Act. You must provide CASE with copies of all relevant correspondence, your purchase receipt, and proof of payment. CASE will investigate the complaint and, if it finds that Rocket Lawyer has breached the law, it may negotiate a settlement on your behalf or refer the matter for legal action.
Common refund traps to avoid
Refund disputes are a frequent source of frustration. Awareness of these common pitfalls will help you navigate the refund process without delay or loss:
Accepting a refund credit instead of cash back to your payment method
Rocket Lawyer may offer you a credit toward a future purchase as an alternative to refunding your payment. Do not accept this offer unless you intend to use Rocket Lawyer again. You are entitled to a refund to your original payment method, not a company credit that may expire or be forfeited if you never use the service again.
Allowing refund requests to expire
Although you have 14 days from purchase to cancel and claim a refund by law, you should submit your refund request as soon as possible after cancellation. If you wait weeks to claim a refund, Rocket Lawyer may argue that you have materially used the service and are therefore ineligible. Submit your refund request within 7 days of cancellation to avoid this argument.
Not documenting non-delivery of refunds
If Rocket Lawyer promises a refund but fails to process it within the stated timeframe, contact your bank or credit card issuer and file a formal chargeback dispute. Provide your bank with all documentation of your cancellation request and refund claim. Your bank may reverse the charge on Rocket Lawyer's behalf, recovering your money if the company has breached its refund promise.
Comparison of cancellation methods
The following table summarises the advantages and disadvantages of each cancellation method so you can select the approach that best suits your situation:
| Method | Speed | Documentation | Ease of use | Best for |
|---|---|---|---|---|
| Desktop self-service | Immediate | Screenshot required | Very easy | Most cancellations, straightforward situations |
| Mobile app | Immediate | Screenshot required | Easy | Cancelling on the move, urgent situations |
| Email request | 1-3 days | Automatically documented | Moderate | Technical issues, disputes, refund claims |
| Registered post | 5-7 days | Delivery proof provided | Moderate | Formal disputes, legal escalation, high-value accounts |
Cancellation checklist
Use this checklist to ensure you complete every step of the cancellation process correctly:
- Log in to your Rocket Lawyer account and verify your current plan and renewal date
- Review the Consumer Protection (Fair Trading) Act to confirm your statutory rights
- Initiate cancellation through your preferred method (self-service, email, or post)
- Receive and save the cancellation confirmation email from Rocket Lawyer
- Take screenshots of all cancellation pages for your records
- Verify that your account status shows "Cancelled" or "Pending cancellation"
- Download and save any documents you created in Rocket Lawyer
- Submit your refund request if the company does not process a refund automatically
- Monitor your credit card or bank statement for the refund credit
- Contact your bank if the refund does not appear within 10 business days
- File a complaint with CASE if Rocket Lawyer refuses your cancellation or refund claim
Why yafee guides help you cancel with confidence
Subscription cancellation should be straightforward, but companies often obscure the process or dispute legitimate refund claims. Yafee specialises in helping consumers navigate these disputes by grounding every piece of advice in Singapore's legal framework. Our guides break down the Consumer Protection (Fair Trading) Act into plain language, explain your exact rights, and walk you through every step of the cancellation process. Yafee has helped thousands of consumers cancel subscriptions, recover refunds, and escalate complaints to regulators - all with confidence that they are acting within their legal rights. Whether you are cancelling within your statutory 14-day window or pursuing a dispute after 14 days, Yafee provides the clarity and legal authority you need to succeed.
Cancellation contact information and addresses
Use the following contact details to initiate your cancellation if you prefer direct communication over self-service methods:
Customer support email
Contact Rocket Lawyer's support team by email at [email protected] or the email address listed in your account welcome message. Include your account email, full name, and a clear cancellation request. Request written confirmation of your cancellation and any refund entitlement.
Registered postal address
You may send your cancellation request by registered post to Rocket Lawyer's corporate address. If the address is not provided in your account settings or welcome email, contact the company's support team by email first to obtain the correct legal correspondence address. Send your letter by registered mail and retain the delivery receipt as proof that your cancellation request was received.
Escalation to the consumers association of singapore
If Rocket Lawyer does not respond to your cancellation or refund request within 14 days, lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE investigates disputes related to the Consumer Protection (Fair Trading) Act and may compel Rocket Lawyer to refund your money. Provide CASE with all documentation of your cancellation requests, correspondence with Rocket Lawyer, and proof of payment. CASE's contact details are available at www.case.org.sg.
Cancelling your Rocket Lawyer subscription is your legal right under Singapore consumer protection law. By following this guide, understanding your entitlements, and documenting every step, you ensure that the cancellation process is completed correctly and your refund is processed without delay. Yafee remains committed to empowering consumers with legal clarity and practical guidance at every stage of the cancellation journey.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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