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Cancel Roam Research: Step-by-Step Guide
How to cancel Roam Research and reclaim your note-taking workflow
What Roam Research is and why you might cancel
Roam Research is a graph-based note-taking and knowledge-management platform that creates bidirectional links between your notes, enabling interconnected research workflows and personal knowledge bases. The service emphasises unlimited graphs, collaborative features, and block references-tools favoured by researchers, academics, and knowledge workers across Singapore and beyond.
If you've found that Roam Research no longer aligns with your workflow, or if you're exploring simpler alternatives like Obsidian or Notion, cancellation is straightforward once you follow the correct procedure. Whether you subscribed via the Roam website, Apple's App Store, or Google Play, Yafee is here to guide you through every step without frustration or hidden surprises.
Common reasons to cancel Roam Research
You might be cancelling because the learning curve feels steep, the pricing doesn't justify the value you're receiving, or you've switched to a more affordable tool. Some users find the 5-year Believer plan locks them in longer than expected, while others prefer apps with offline-first functionality or lower monthly costs. Each reason is valid, and your right to cancel is protected under Singapore's consumer legislation.
What this guide covers
This guide walks you through every cancellation method-whether you subscribed via Roam's website, Apple's App Store, or Google Play-plus what happens to your data, your refund options, and your consumer rights in Singapore. Yafee has helped thousands of consumers navigate SaaS cancellations with clarity and confidence, and this guide applies the same rigorous approach to Roam Research.
Understanding Roam Research pricing in singapore
Roam Research prices its plans in USD, and your actual SGD charge depends on your card issuer's exchange rate at the time of billing. Below is a snapshot of the publicly listed plans so you can assess whether to keep or cancel your subscription.
Plan breakdown and approximate costs
| Plan | Price (USD) | Approx. SGD | Billing period | Key features |
|---|---|---|---|---|
| Pro (monthly) | USD $15.00 | ~S$20.70 | Monthly | Unlimited graphs, unlimited collaborators, API access |
| Pro (annual) | USD $165.00 | ~S$227.70 | Annual | Same as Pro monthly, saves ~S$20 versus monthly billing |
| Believer (5-year) | USD $500.00 | ~S$690.00 | 5-year upfront | All Pro features, early access to new tools, community calls, priority support |
Hidden costs and renewal traps to watch
If you subscribed through Apple's App Store or Google Play, your Roam dashboard will not display USD pricing. Instead, the platform bills you in your local currency and handles all renewals automatically. Consequently, cancelling directly on Roam's website will not stop App Store or Google Play charges-you must cancel through the respective platform's subscription settings. This is a critical distinction that Yafee emphasises because many users cancel in one place and continue paying in another.
Additionally, if you're on the 5-year Believer plan, check your cancellation eligibility carefully. Long-term plans often have stricter refund policies or may not offer refunds at all once the billing period has begun.
Your consumer rights in singapore
Singapore's consumer protection framework provides specific safeguards for digital subscriptions and SaaS cancellations. Understanding your legal position ensures you can act with confidence.
Consumer protection (Fair trading) act protections
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to accurate billing information, clear cancellation terms, and fair treatment if the service fails to perform as advertised. Roam Research must disclose its cancellation policy in plain language before you complete your purchase.
If Roam continues to charge you after you've requested cancellation, or if charges appear unauthorised, you can escalate to the Consumers Association of Singapore (CASE) or your card issuer for a chargeback. In accordance with this legislation, you are entitled to dispute unauthorised or recurring charges within a reasonable timeframe.
Your legal position
Singapore does not grant an automatic 14-day cooling-off period for digital subscriptions unless the provider explicitly offers one. Roam Research does not appear to offer a statutory cooling-off guarantee, meaning refunds are discretionary and handled on a case-by-case basis. Nevertheless, if the service is deemed faulty or misleadingly advertised, CASE can intervene on your behalf. You have the right to request your data in a portable format before cancellation, and the provider must comply within a reasonable timeframe.
How to cancel Roam Research via the website
If you subscribed directly via Roam Research's website (roamresearch.com), follow these steps to cancel your subscription and prevent future charges.
Step 1: log in to your Roam Research account
Open your web browser and navigate to roamresearch.com. Enter your email address and password to log in. If you've forgotten your password, use the "Forgot password?" link to reset it.
Step 2: access your account settings
Once logged in, click on your profile icon or account menu (typically located in the top-right corner of the interface). Select "Account settings" or "Billing" from the dropdown menu.
Step 3: locate your subscription and billing information
In your account settings, find the section labelled "Subscription," "Billing," or "Plans." This section displays your current plan, renewal date, and payment method. Take a screenshot of this information for your records.
Step 4: request cancellation via email
Roam Research does not provide an automated self-service cancellation button on the dashboard. Instead, you must contact their support team directly. Send an email to [email protected] with the following details:
- Your email address (the one associated with your Roam account)
- Your full name
- A clear statement: "I request cancellation of my Roam Research subscription effective immediately" (or specify your preferred end date)
- Your current plan (Pro monthly, Pro annual, or Believer 5-year)
- The date you wish your subscription to end
Keep this email and any response in a secure folder for your records.
Step 5: confirm cancellation and verify charges have stopped
Roam Research's support team will confirm your cancellation request. Check your email for a confirmation message. Subsequently, wait until your next scheduled billing date (usually 24 to 72 hours later) to verify that no new charge appears on your card statement. If a charge does appear, contact Roam's support team again with your cancellation confirmation email and request a refund.
How to cancel Roam Research via apple's app store
If you subscribed to Roam Research through Apple's App Store on an iPhone, iPad, or macOS device, you must cancel through Apple's subscription settings, not through the Roam app itself.
Step 1: open the app store on your apple device
On your iPhone or iPad, open the App Store app. On a Mac, open the App Store application from your Applications folder or Launchpad.
Step 2: navigate to your account profile
Tap or click on your profile icon (usually a silhouette or photo) in the bottom-right corner (mobile) or top-right corner (Mac). Select "Subscriptions" from the menu that appears.
Step 3: find the Roam Research subscription
In your Subscriptions list, locate "Roam Research." Tap or click on it to open the subscription details page. This page displays your plan, renewal date, and price in SGD or your local currency.
Step 4: select "Cancel subscription"
Tap or click the "Cancel Subscription" button (or "Edit" followed by "Cancel"). You may see a prompt asking why you're cancelling-this is optional, but providing feedback helps Apple and Roam understand your reasons.
Step 5: confirm your cancellation
Tap or click "Confirm Cancellation." Apple will send you a confirmation email. Your access to Roam Research will continue until the end of your current billing cycle, after which your subscription will not renew.
How to cancel Roam Research via google play
If you subscribed via Google Play on an Android device, you must cancel through Google Play, not through the Roam app.
Step 1: open the google play store app
On your Android device, open the Google Play Store app. Tap the profile icon in the top-right corner and select "Payments and subscriptions."
Step 2: navigate to your subscriptions
Tap "Subscriptions" to view all active subscriptions linked to your Google account.
Step 3: select Roam Research from the list
Find "Roam Research" in your active subscriptions and tap on it. The subscription details page will display your plan, renewal date, and billing amount in SGD.
Step 4: tap "Cancel subscription"
Tap the "Cancel Subscription" button. Google Play may prompt you to select a cancellation reason-this is optional.
Step 5: confirm and verify
Tap "Yes, cancel subscription" to confirm. Google will send you a confirmation email. Your subscription will remain active until your current billing period ends, after which it will not renew.
What happens to your data after cancellation
After you cancel Roam Research, your account and data handling is governed by the service's data retention policy. Yafee recommends taking specific steps to protect your research and notes before your account closes.
Export your data before losing access
Once your subscription ends and payment is no longer processed, Roam Research may restrict your ability to access or export your graphs. Before your cancellation takes effect, log in to your account and export all your notes and graphs to a portable format (typically JSON or markdown). Roam provides an export function in your account settings. Follow these steps:
- Log in to your Roam Research account
- Click on your graph name (top-left corner)
- Select "Export" from the menu
- Choose your preferred file format (JSON, EDN, or markdown)
- Download the file to your computer and store it in a secure location
Account deletion and data retention
Roam Research typically retains cancelled account data for a limited period (often 30 to 90 days). After that period, your data may be permanently deleted. If you want permanent deletion sooner, contact [email protected] and request immediate account deletion. Save all confirmation emails from Roam as proof of your cancellation and deletion request.
Refund eligibility and timelines
Refunds for Roam Research subscriptions depend on your plan type and the timing of your cancellation request. Understanding these rules prevents disappointment and ensures you pursue legitimate claims.
Monthly pro plan refunds
If you cancel a monthly Pro subscription within 7 days of the initial charge, Roam Research may issue a refund. Contact [email protected] with your cancellation request and ask whether a refund is available. If the charge is more than 7 days old, refunds are typically not offered, and your access will simply end at the next renewal date.
Annual pro plan and believer 5-year plan refunds
Annual and long-term plans have stricter refund policies. Roam Research generally does not offer refunds for annual or 5-year plans once the billing period has begun, unless the service was faulty or misleadingly advertised. If you believe you have a legitimate refund claim, contact [email protected] within 14 days of the charge and explain your reason. Yafee advises keeping all promotional materials and account setup screenshots to support your case.
Chargeback as a last resort
If Roam Research refuses to refund an unauthorised or disputed charge, you can request a chargeback from your card issuer (your bank or credit card company). Contact your bank's customer service line and explain the charge. Your bank will investigate and may reverse the charge in your favour. This process typically takes 7 to 30 days.
Common mistakes to avoid when cancelling
Cancelling Roam Research is rarely complicated, but a few critical missteps can leave you paying longer than intended. Here's how to stay on track.
Mistake 1: cancelling only on one platform
If you subscribed via both the Roam website and the App Store, you must cancel on both platforms separately. Cancelling in one place will not stop charges from the other. Check your last three months of bank statements to identify every platform where Roam charges appear, then cancel on each one.
Mistake 2: forgetting to export your data
Roam Research will eventually delete your account and all associated graphs once your subscription ends. If you do not export your notes beforehand, you will lose access to your research permanently. Export your data on the same day you submit your cancellation request.
Mistake 3: not requesting confirmation in writing
Always send your cancellation request via email to [email protected] and retain the confirmation response. If disputes arise later, written proof is essential. Do not rely on verbal requests or in-app messages.
Mistake 4: ignoring the renewal date after cancellation
Even after you cancel, Roam may attempt to charge you if your cancellation request was not processed correctly. Monitor your bank statement for the next 30 days. If an unexpected charge appears, contact Roam immediately and request a refund with your cancellation confirmation email as evidence.
Timeline and what to expect after cancellation
After you submit your cancellation request, the process unfolds on a predictable timeline. Knowing what to expect helps you stay calm and plan your transition to a new note-taking tool.
Immediate actions (same day)
Send your cancellation email to [email protected] and export all your data to your computer. Do not wait for a response before exporting, as your access may be restricted once cancellation is confirmed.
First 24 to 48 hours
Roam's support team will typically acknowledge your cancellation request and confirm the date your subscription will end (usually the next scheduled renewal date). You will receive a confirmation email.
Until the end of your billing cycle
Your access to Roam Research remains active and unchanged. Continue using the platform as normal if you wish. Your graphs and data are secure until your account closes.
After the renewal date
Your account will be downgraded or deactivated. You will no longer be able to log in or edit your graphs. Any new charges on your card should cease immediately. If a charge appears after this date, contact Roam within 48 hours.
30 to 90 days after cancellation
Roam Research will delete your account and all associated data from their servers (unless you request permanent deletion sooner). Your exported JSON or markdown files on your computer are your only remaining backup. Yafee strongly recommends storing these files in cloud storage (Google Drive, OneDrive, or Dropbox) for long-term security.
When to escalate to the consumers association of singapore
If Roam Research refuses to honour your cancellation request or disputes a refund claim, you have a formal escalation route in Singapore. The Consumers Association of Singapore (CASE) handles consumer complaints against businesses that breach fair trading obligations.
Filing a complaint with CASE
Gather the following documents before contacting CASE:
- Your cancellation email to [email protected] and any response
- Bank statements showing all charges from Roam Research
- Screenshots of your subscription details from Roam's dashboard or the App Store
- Any promotional materials or terms and conditions you received when signing up
- A written summary of your dispute (one to two paragraphs explaining what happened and what you want Roam to do)
Submit your complaint via CASE's website (case.org.sg) or visit their office in person. CASE will contact Roam on your behalf and mediate a resolution. If the company refuses to cooperate, CASE can escalate the matter further, and you may be eligible for compensation under the Consumer Protection (Fair Trading) Act.
Cancellation checklist for Roam Research
Use this checklist to ensure you've completed every critical step before your cancellation takes effect.
| Task | Status | Date completed |
|---|---|---|
| Export all data from Roam Research to your computer | Yes / No | |
| Identify all platforms where you pay for Roam (website, App Store, Google Play) | Yes / No | |
| Send cancellation email to [email protected] (website subscriptions only) | Yes / No | |
| Cancel subscription via Apple App Store (if applicable) | Yes / No | |
| Cancel subscription via Google Play (if applicable) | Yes / No | |
| Receive written confirmation of cancellation | Yes / No |
Alternatives to Roam Research you might consider
If you're cancelling Roam Research because it no longer fits your needs, several alternatives offer similar functionality at lower price points or with simpler learning curves. Yafee has guided users through cancellations to many of these platforms.
Comparable note-taking and knowledge-management tools
| Alternative | Price (approx. SGD/month) | Key differences from Roam | Best for |
|---|---|---|---|
| Obsidian | Free or S$10 (premium) | Offline-first, local file storage, steep learning curve | Users who want full control and don't need cloud sync |
| Notion | Free or S$10 (personal) | All-in-one workspace, easier interface, less focus on bidirectional linking | Teams, projects, databases, general note-taking |
| Logseq | Free | Open-source, markdown-based, bidirectional linking, local or cloud storage | Budget-conscious users, privacy-focused workflows |
| TiddlyWiki | Free | Open-source, self-contained, highly customisable, very steep learning curve | Advanced users who want complete customisation |
Final steps and how yafee can help
You have now completed your Roam Research cancellation. Your data is safely exported, your subscription is terminated, and future charges will cease. Yafee has helped thousands of consumers cancel software subscriptions with confidence and clarity, and this guide has applied the same rigorous legal and procedural standards to your Roam cancellation.
If Roam Research continues to charge you after cancellation, or if your refund request is denied without valid reason, do not hesitate to escalate to the Consumers Association of Singapore (CASE). Your rights under Singapore's Consumer Protection (Fair Trading) Act are clear, and CASE exists to enforce them.
For future subscriptions, Yafee recommends reviewing the cancellation policy before you commit to any SaaS platform. Many providers-including Roam Research-do not make cancellation obvious by design. By understanding the rules upfront, you avoid frustration later.
If you have questions about your cancellation or your consumer rights in Singapore, contact CASE directly at case.org.sg or call 6100 0315. Yafee remains committed to making subscription cancellation transparent, straightforward, and fair for every consumer.