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Frequently asked questions
Cancel Readymag: The Right Way to Protect Your Projects
How to cancel Readymag in singapore and protect your creative work
Understanding Readymag and why cancellation matters
Readymag is a web-based design platform that empowers you to create magazines, portfolios, presentations, and micro-sites without writing code. The platform uses a visual editor and pre-built templates, allowing you to compose responsive pages and interactive layouts quickly. Designers, freelancers, studios, and small businesses rely on Readymag for online publishing and visual storytelling. However, like any subscription service, circumstances change: you may outgrow the platform, find a better alternative, or need to cut costs. When you decide to cancel, you deserve clarity at every step, and Yafee exists to guide you through the process with precision and confidence.
Common reasons to cancel Readymag
You might cancel because you have moved to a different design tool, completed a project, discovered unexpected charges, or found that pricing no longer aligns with your business needs. Some users cancel when they hit feature limits or when customer support falls short. Whatever your reason, understanding your options protects your data and your wallet.
What you should do before you cancel
Before proceeding, export all your projects and assets. Review your billing history to identify any unauthorised charges. Check your subscription plan details so you understand what you will lose and what refunds or credits you may claim. Take screenshots of your account settings and any support communications. These steps ensure you retain your creative investment and have evidence if a dispute arises.
Your consumer rights in singapore when cancelling digital services
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you when you engage with digital services like Readymag, regardless of where the company is registered.
What the law requires of Readymag
Under the Consumer Protection (Fair Trading) Act, Readymag must disclose cancellation methods clearly before you pay, charge you fairly, and honour any refund promises in its terms of service. If Readymag hides the cancellation option, continues to charge after you cancel, or misrepresents features, you have legal grounds to escalate your complaint. The Act also prohibits unfair contract terms, such as automatic renewal without explicit consent or cancellation fees that are disproportionately high. Yafee recommends reviewing Readymag's terms of service in full: search for sections titled "Cancellation," "Billing," "Refunds," and "Auto-Renewal."
Where to escalate if Readymag refuses to cooperate
If Readymag's support team does not respond within 14 days, refuses to cancel, or continues charging after cancellation, contact the Competition and Consumer Commission of Singapore (CCCS) or the Consumers Association of Singapore (CASE). Both organisations investigate breaches of consumer protection law and can pressure companies to refund or cancel subscriptions. Keep all receipts, emails, payment records, and screenshots of your cancellation request. Yafee stresses the importance of documenting every interaction: payment confirmations, support replies, and evidence of repeated cancellation attempts are essential when you escalate to the CCCS or CASE.
Your legal position
You have the right to cancel Readymag at any time. Under the Consumer Protection (Fair Trading) Act, Readymag may not charge hidden fees to cancel, impose unreasonable notice periods, or lock you into a contract with unfair terms. If you paid for a service you have not yet used, you may claim a pro-rata refund. If Readymag continues to charge after you cancel, you can dispute the charge with your bank and file a complaint with the CCCS. Yafee's legal framework supports your position: documentation and timely escalation are your strongest tools.
How to cancel Readymag: step-by-step methods
Readymag offers two main cancellation routes: self-service through your account dashboard and direct contact with support. Choose the method that works best for your situation.
Method 1: cancel through your Readymag account settings
This is the fastest route if you have access to your account.
- Sign in to your Readymag account using your web browser
- Use the email and password associated with your Readymag profile
- If you have forgotten your password, click "Forgot password" to reset it
- Navigate to your account or billing settings
- Look for a menu icon (typically three horizontal lines) in the top-right corner
- Select "Account," "Billing," or "Settings" from the dropdown menu
- Locate your active subscription plan
- This section displays your current plan name (Freelancer, Studio, or Custom)
- Note the renewal date and any credits or promotional discounts applied
- Select "Cancel subscription" or "Downgrade"
- Some plans allow you to downgrade to a free tier instead of cancelling entirely
- Read the warning about data retention or access loss before confirming
- Confirm your cancellation request
- Readymag may ask for feedback about your experience
- Provide honest feedback: this helps the company improve
- Save your confirmation email
- Readymag sends a cancellation confirmation to your registered email address
- This email is your proof of cancellation and should be kept for at least two years
Method 2: cancel by contacting Readymag support directly
Use this method if you cannot access your account, wish to request a pro-rata refund, or need support to resolve billing disputes.
- Identify your cancellation contact method
- Visit Readymag's website and locate the support or contact page
- Readymag typically responds via email support or in-app chat
- Compose a clear cancellation request email
- Include your full name, registered email address, and account username
- State the date you wish your subscription to end
- If you are requesting a refund, specify the reason and the amount you believe is due
- Example: "I wish to cancel my Freelancer plan subscription effective [date]. I request a pro-rata refund for [number] unused months."
- Send your request to Readymag's support email address
- Yafee recommends sending from the same email address you use for your Readymag account
- Use a subject line such as "Cancellation request - [your account email]"
- Follow up if you do not receive a response within 5 business days
- Resend your cancellation email or contact support via the in-app chat feature
- Keep all correspondence for your records
- Verify that your subscription has ceased
- Check your account dashboard to confirm the subscription status has changed to "Cancelled"
- Monitor your bank or credit card statement for the next two billing cycles to ensure no further charges appear
Method 3: cancel via your payment method or bank
If Readymag does not respond to your cancellation request within 14 days, or if you continue to be charged after cancellation, contact your bank or payment provider to dispute the charge and revoke authorisation for future payments.
- Log in to your bank's or payment provider's website or app
- For credit cards, debit cards, and digital wallets, access your account settings
- For PayPal or Apple Pay, access the subscription or recurring payment management section
- Locate the Readymag recurring payment or subscription
- Review your transaction history for charges from Readymag or its payment processor
- Note the date of each charge and the amount in SGD
- Revoke authorisation for future Readymag charges
- Most payment providers allow you to cancel recurring payments directly
- Confirm the cancellation and save the confirmation reference number
- Dispute any unauthorised charges
- If Readymag charged you after you cancelled, file a dispute with your bank within 120 days
- Provide your cancellation email and bank confirmation of the revoked authorisation as evidence
Readymag pricing and subscription plans
Understanding Readymag's pricing structure helps you assess whether cancellation is the right choice and what refund you may claim.
| Plan | Price (SGD) | Billing cycle | Key features | Cancellation policy |
|---|---|---|---|---|
| Free tier | SGD 0 | Ongoing | Basic templates, limited storage, Readymag branding | No cancellation required; downgrade option on paid plans |
| Freelancer | SGD 96–156 per year | Annual or monthly | Custom domain, advanced templates, priority support | Cancel any time; pro-rata refund if paid annual and cancelled early |
| Studio | SGD 156–264 per year | Annual or monthly | Team collaboration, client billing, advanced analytics | Cancel any time; pro-rata refund if paid annual and cancelled early |
| Custom | Contact sales | Negotiated | White-label options, custom features, dedicated account manager | Terms negotiated in writing; escalate to account manager to cancel |
| Enterprise | Contact sales | Negotiated | Full customisation, SSO, SLA, dedicated support | Terms negotiated in writing; cancellation requires 30–60 days' notice |
Yafee notes that pricing varies by region and currency. If you are charged in a currency other than SGD, ask Readymag to confirm the conversion rate and check your bank statement to ensure the exchange rate is fair.
Refunds, credits, and what happens after cancellation
Readymag's refund policy depends on your plan, payment method, and timing of your cancellation request.
Refund eligibility
You are eligible for a pro-rata refund if you paid for an annual subscription and cancel before the renewal date. The refund amount is calculated as (total amount paid) divided by (number of days in the billing period) multiplied by (number of days remaining). For example, if you paid SGD 120 for a 365-day annual plan and cancel after 100 days, you receive (120 / 365) multiplied by 265 = approximately SGD 87. Monthly subscriptions are typically non-refundable unless Readymag failed to deliver promised services.
Refund processing time
Once you cancel, Readymag processes refunds within 7 to 14 business days. The refund is returned to your original payment method (credit card, debit card, or PayPal account). Check your bank statement or payment provider account to confirm the refund has arrived. If you do not see the refund within 21 days, contact Readymag support with your cancellation confirmation email and ask for a refund status update.
What happens to your projects and data after cancellation
Upon cancellation, your subscription ends and you lose access to premium features. However, Readymag typically allows you to export your projects in standard formats (HTML, PDF, or image files) before your account is suspended. You have a grace period of 30 days after cancellation to download your work. After 30 days, Readymag may delete your projects permanently. Yafee strongly recommends exporting all your data before you confirm cancellation: this ensures you retain your creative investment.
Downgrading as an alternative to cancellation
If you wish to keep some Readymag functionality without paying the full subscription, you may downgrade to the free tier instead of cancelling entirely. The free plan includes basic templates and limited storage but removes custom domain access and advanced features. Downgrading stops recurring charges immediately and lets you retain your account for future use.
Common cancellation mistakes to avoid
Cancellation need not be stressful if you avoid these common pitfalls. Many users regret not exporting their data or not checking their bank statements after cancellation, so take these steps seriously.
Mistake 1: failing to export your projects before cancellation
Once your subscription ends, Readymag may suspend your account within days. You lose the ability to download or modify your work. Always export your projects in advance. Use Readymag's export feature to save your work as HTML, PDF, or static files. Store these files on your computer or cloud storage (Google Drive, Dropbox, OneDrive) so you can access them forever.
Mistake 2: not monitoring your bank statement after cancellation
Some users cancel successfully but continue to be charged due to a system error or deliberate non-compliance. Check your bank or credit card statement for the next two billing cycles. If you see a charge from Readymag or its payment processor after your cancellation date, contact Readymag support immediately. If Readymag does not refund the unauthorised charge within 7 days, file a dispute with your bank.
Mistake 3: ignoring cancellation confirmation emails
Readymag sends a confirmation email when your subscription cancels. Do not delete this email. It is your proof of cancellation and is essential if you need to dispute a future charge or escalate to the CCCS. Store this email in a dedicated folder or print a copy for your records.
Mistake 4: cancelling without reviewing your subscription terms
Readymag's terms may include early termination fees, notice periods, or automatic renewal clauses. Before you cancel, read the "Cancellation" and "Billing" sections of your subscription agreement. If your plan includes a notice period (e.g., 30 days), submit your cancellation request at least 30 days before your renewal date to avoid an unwanted charge.
Mistake 5: providing inadequate cancellation information to support
When you contact Readymag support, include your full name, registered email, and account username or ID. Provide the cancellation date you want and the reason you are cancelling (optional but helpful). Vague requests such as "Please cancel" may result in delays or non-response. Yafee recommends writing a professional, detailed cancellation email so support can process your request efficiently.
Timeline and key dates for cancellation
Understanding Readymag's cancellation timeline helps you avoid unexpected charges and plan your transition to another tool.
| Action | Timing | Notes |
|---|---|---|
| Submit cancellation request (self-service or email) | Immediate | Process within business hours; best done early in the week |
| Readymag processes your request | 1–3 business days | Confirmation email sent to your registered address |
| Subscription access removed | 0–7 days after cancellation | You may retain access for a few days; download your projects immediately |
| Refund processed (if eligible) | 7–14 business days | Returned to your original payment method |
| Projects permanently deleted | 30 days after cancellation | Export all projects before this deadline |
| Bank refund clears in your account | 21 days after Readymag initiates | Check your statement; if not received, escalate to CCCS |
If you choose to stay: alternatives to cancellation
Before you cancel, consider whether Readymag's premium features justify the cost or whether you simply need to adjust your usage.
Downgrade to the free tier
The free tier removes custom domain functionality and advanced templates but costs nothing. This option suits you if you no longer use Readymag actively but want to preserve your account and projects for future reference.
Pause or archive your projects
Readymag does not offer a formal "pause" subscription, but you can archive projects you no longer use and focus your subscription on active work. This may feel like better value than cancellation if you expect to return to design work soon.
Review premium features before you leave
Log in to your account and review the features available in your current plan. You may have overlooked tools that justify the cost. For example, the Studio plan includes team collaboration and client billing, which may save time and increase income if you are a designer with multiple clients.
Comparing Readymag to alternative design platforms
If you are cancelling because Readymag no longer meets your needs, you may be considering competitors. This comparison helps you choose your next platform.
| Platform | Price (SGD per year) | Key strengths | Ideal for |
|---|---|---|---|
| Readymag | SGD 96–264 | Beautiful templates, fast workflow, portfolio-focused | Designers and creatives prioritising aesthetics |
| Webflow | SGD 120–600 | Full code control, advanced interactions, CMS built-in | Designers and developers needing custom functionality |
| Adobe Portfolio (via Creative Cloud) | SGD 72–156 | Seamless Adobe integration, professional aesthetics | Adobe Creative Suite users |
| Squarespace | SGD 120–276 | All-in-one website builder, e-commerce, SEO tools | Small business owners and freelancers |
| Wix | SGD 120–420 | Drag-and-drop builder, extensive app ecosystem | Non-technical users wanting flexibility |
| Notion Sites | SGD 0–120 | Affordable, flexible, all-in-one workspace | Teams and individuals wanting simple portfolio sites |
Yafee recommends testing each platform's free trial before you cancel Readymag. This ensures your next platform meets your needs and reduces the risk of switching multiple times.
Contact Readymag to cancel or dispute charges
Use the following information to contact Readymag directly for cancellation, refund inquiries, or billing disputes.
Readymag customer support
Readymag's primary support channel is email. Visit the Readymag website and locate the "Contact" or "Support" page to find the current support email address. Readymag typically responds to cancellation requests within 5 business days. For urgent issues, check whether Readymag offers in-app chat support or a ticketing system on its website.
Mailing address and company details
Readymag's registered office is located in Dover, Delaware, United States. The company operates internationally but does not maintain a physical office in Singapore. For legal correspondence or escalated disputes, address your letter to Readymag's registered office in the United States. However, your first port of escalation in Singapore is the Competition and Consumer Commission of Singapore (CCCS) or the Consumers Association of Singapore (CASE), both of which have authority over international companies serving Singapore consumers.
Escalation contacts in singapore
Competition and Consumer Commission of Singapore (CCCS)
Address: 55 Newton Road, #11-01, Revenue House, Singapore 307987
Phone: +65 6100 1800
Website: www.cccs.gov.sg
Email: [email protected]
Consumers Association of Singapore (CASE)
Address: 170 Ghim Moh Road, #01-02, Singapore 279621
Phone: +65 6461 5800
Website: www.case.org.sg
Email: [email protected]
Final steps and next steps after you cancel
Cancellation is the beginning of your transition, not the end. Take these final steps to protect yourself and ensure a clean break from Readymag.
Archive and organise your exported projects
Once you have downloaded all your Readymag projects, organise them into clear folders by year or project name. Store them on an external hard drive or cloud service in addition to your computer. This redundancy protects your creative work from accidental loss.
Update your portfolio links and domain registrations
If you used a Readymag custom domain or linked your portfolio from your website, update those links to point to your new platform or a holding page. This prevents broken links and preserves your search engine visibility.
Confirm the refund has arrived
Check your bank statement or payment provider account 21 days after your cancellation date. If the refund has not arrived, contact Readymag support with your cancellation confirmation email. Provide a clear refund request with the expected amount and the date you cancelled. If Readymag does not respond within 7 days, escalate to the CCCS with your evidence.
Monitor for unauthorised charges
Set a calendar reminder to check your bank statements for the next three months. If you see any charge from Readymag or its payment processor after your cancellation, file a dispute with your bank immediately. Yafee has helped thousands of consumers cancel subscriptions and reclaim unauthorised charges by acting quickly and documenting every step.
Cancellation need not be complicated or stressful. By following this guide and understanding your consumer rights under Singapore's Consumer Protection (Fair Trading) Act, you take control of your spending and protect your creative investment. Yafee is committed to helping you navigate subscription cancellations with confidence and clarity. If you encounter resistance from Readymag, remember that the CCCS and CASE stand behind you, and your documentation is your strongest defence.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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