Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Placeit, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Placeit in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Placeit
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Placeit subscription with zero hassle
1
Fill in the form
Give us your details and those of your Placeit subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Placeit. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Placeit refuses your cancellation.
Frequently asked questions
Cancel Placeit: The Right Way to Manage Your Subscription
How to cancel Placeit and protect your rights as a singapore customer
What Placeit is and why cancellation matters
Placeit is a cloud-based design platform that empowers you to create mockups, logos, animated videos and marketing templates without advanced design skills. You subscribe on a monthly or annual basis to download unlimited assets, or you purchase individual items as one-time transactions. The platform serves print-on-demand mockup creators, design agencies, freelancers and small business owners who need fast, professional branding assets.
Whether you have completed your project, identified a competitor tool that suits your workflow better, or need to reduce costs, cancelling your Placeit subscription requires clarity about your rights and the correct procedural steps. At Yafee, we specialise in helping Singapore customers navigate subscription cancellations with confidence and legal protection. This guide walks you through every step so you avoid unwanted charges and understand your entitlements under Singapore consumer law.
Reasons why you might cancel Placeit
You cancel Placeit for many legitimate reasons. Your project may be complete and you no longer need the platform. You may have discovered competitor tools-such as Canva Pro, Adobe Express or Figma-that better match your design needs or budget. Some customers realise the monthly or annual subscription cost no longer justifies their actual usage patterns. Others encounter unexpected billing increases or service changes that make the platform less attractive. Additionally, annual plan holders sometimes cancel early when renewal charges appear without prior notice.
How yafee helps you understand your cancellation rights
At Yafee, we recognise that many subscription services deliberately obscure their cancellation process to encourage continued charging. Your right to cancel is protected under Singapore's Consumer Protection (Fair Trading) Act, and you deserve clear, actionable information. This guide translates that legal framework into practical steps you can execute immediately.
Placeit pricing and billing structure
Understanding Placeit's pricing architecture is essential before you cancel, as it affects refund eligibility and billing timing.
Current subscription plans and costs
| Plan type | Price (USD) | Billing frequency | Best suited for |
|---|---|---|---|
| Unlimited monthly | US$14.95 | Every 30 days | Trial users and occasional designers |
| Unlimited annual | US$99.95 | Once per 12 months | Professional users and heavy usage |
| Single item purchase | US$1-US$10 | One-time charge | One-off mockups or individual assets |
Placeit charges all customers in US dollars (USD), regardless of your location. Your Singapore credit card or PayPal account will convert the USD amount to SGD at your card issuer's exchange rate, which typically includes a markup of 2-3%. This means the SGD amount you are charged may be higher than a simple currency calculation would suggest. Always verify the final SGD charge on your bank or PayPal statement.
Auto-renewal and billing transparency
Both monthly and annual plans automatically renew at the end of each billing cycle. Placeit will charge your payment method without asking for explicit permission each time-this is standard practice for SaaS subscriptions, but it is also why timely cancellation is critical. If you cancel on the final day of your billing cycle, you will still be charged for the next period unless you cancel before that date. At Yafee, we recommend cancelling at least 5 business days before your renewal date to ensure the cancellation is processed in time.
Should you cancel or downgrade instead
Before you cancel, consider whether downgrading to a lower-cost plan better serves your needs.
When cancellation is the right choice
You should cancel Placeit entirely if you no longer use the platform, have migrated to a competitor tool, or cannot justify any monthly cost. Cancellation is also appropriate if you purchased an annual plan, used it for only one month, and now regret the commitment. Additionally, if Placeit has altered its terms of service, pricing or features in a way that undermines the value you originally received, cancellation removes you from future surprise changes.
When downgrading makes sense
If you use Placeit occasionally but not enough to justify the current subscription cost, ask Placeit's support team whether a lower-tier plan or seasonal pause option exists. Some SaaS providers offer pause features that temporarily suspend your subscription without losing your account data. Downgrading preserves your account history, saved projects and design libraries while reducing your monthly outlay. This option is worth exploring before you commit to full cancellation.
How to cancel Placeit step by step
Placeit requires you to cancel through its web platform; the company does not process cancellations via email, phone or support tickets alone. Following the correct sequence ensures your subscription stops and you receive written confirmation.
Step 1: log into your Placeit account
- Visit the Placeit login page (placeit.net or your saved Placeit bookmark).
- Enter your registered email address in the "Email" field.
- Enter your password in the "Password" field.
- Click "Login" or press Enter.
- If you have forgotten your password, click "Forgot password?" and follow the email reset link sent to your inbox.
- Check your spam folder if the reset email does not arrive within 5 minutes.
- Do not proceed until you are logged in and see your dashboard or design library.
Step 2: navigate to your account and billing settings
- Look for the user profile menu in the top-right corner of the Placeit interface.
- Click your profile icon, initials or name (exact label varies by interface version).
- A dropdown menu will appear with account options.
- Select "My Account", "Account Settings" or "Profile Settings" from the dropdown.
- You will be taken to your account page.
- Look for a "Billing", "Subscription" or "Plan" section on the account page.
- This section displays your current plan, renewal date and payment method.
- Scroll down if you do not see it immediately.
Step 3: locate and click the cancellation option
- Within the subscription or billing section, find the button or link labelled "Cancel Subscription", "Cancel Plan" or "Manage Subscription".
- The button is typically red or highlighted in warning colour to signal its importance.
- Click this button to initiate the cancellation process.
- Placeit will display a confirmation page or popup.
Step 4: answer the exit survey (optional)
- Placeit may ask you to select your reason for cancellation from a dropdown menu.
- Common options include "Cost too high", "Found a better tool", "No longer need it" or "Other".
- You are not required to provide a reason; you can skip this step.
- If you choose to provide feedback, be brief and factual.
- This information helps Placeit improve its service, but it does not affect your cancellation.
Step 5: confirm your cancellation
- Read the final cancellation notice carefully.
- It will state your cancellation effective date, final billing date and any access cut-off date.
- Confirm that your renewal date is shown correctly.
- Click the "Confirm Cancellation", "Yes, cancel my subscription" or final confirmation button.
- Do not proceed unless you are certain you wish to cancel.
- You will see a success message confirming that your cancellation has been processed.
- Take a screenshot of this message as proof of cancellation.
Step 6: check your email for cancellation confirmation
- Check the inbox associated with your Placeit account within 10 minutes.
- Placeit sends a cancellation confirmation email immediately after you confirm the cancellation.
- Search for an email with the subject line "Subscription Cancelled", "Cancellation Confirmation" or similar.
- Check your spam and promotions folders if the email does not appear in your inbox.
- If you do not receive an email within 30 minutes, your cancellation may not have been processed; log back in and repeat steps 2-5.
- Save or forward the cancellation confirmation email to a dedicated folder for your records.
- This email is your proof of cancellation if Placeit charges you again in error.
Your legal position under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your right to cancel a distance contract (which includes online subscriptions) within a statutory timeframe. This section clarifies your protections and escalation routes.
Your cancellation and refund rights
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a distance contract within 5 business days of receiving or signing the contract, whichever is later. For subscription services like Placeit, this cooling-off period typically begins when you make your first payment or receive your first access to the platform. If you cancel within this window, Placeit must refund your full payment without penalty.
After the 5-business-day cooling-off period expires, your cancellation rights depend on Placeit's terms of service. The company is not obliged by law to refund your subscription fee for the remaining billing period unless its terms explicitly permit this. However, Placeit must cease charging you immediately upon cancellation and cannot attempt to collect further payments. At Yafee, we advise customers to review Placeit's refund policy in writing before they cancel, so they understand whether a partial or pro-rata refund is available.
What the law requires from Placeit
Placeit must honour your cancellation request within a reasonable timeframe-typically within 5 business days of your confirmed request. The company must provide you with written confirmation of your cancellation (via email is acceptable). Furthermore, Placeit must stop all recurring charges immediately; if you are charged after cancellation, those charges are unlawful and you have the right to dispute them with your card issuer or PayPal.
If Placeit fails to honour your cancellation or continues to charge you after you have cancelled, you can escalate the matter to the Consumers Association of Singapore (CASE) or your card issuer's dispute resolution team. At Yafee, we have guided hundreds of customers through this escalation process, and we recommend keeping all cancellation confirmation emails and bank statements as evidence.
Dispute resolution and escalation
If Placeit refuses to process your cancellation or disputes your claim, contact your bank or PayPal immediately and initiate a chargeback or dispute. Provide your bank with the cancellation confirmation email and a brief statement explaining that you cancelled within the required timeframe but were charged again. Your bank will investigate and typically reverse the charge within 10-15 business days. In parallel, you can lodge a formal complaint with CASE, which mediates between consumers and businesses at no cost to you. Yafee recommends this dual approach for maximum protection.
What happens after you cancel Placeit
Understanding the post-cancellation timeline and your access rights prevents confusion and unwanted charges.
Access timeline after cancellation
Upon cancellation, you retain access to your Placeit account and all downloaded designs until the end of your current billing period. This means if you cancel mid-month on a monthly plan, you can continue using Placeit until your renewal date, after which your account locks. For annual plan holders, you retain full access until 12 months from your original purchase date. After this date, you lose the ability to download new assets, but your previously downloaded files remain yours to use, modify and redistribute commercially (subject to Placeit's original license terms).
Account deletion and data retention
Cancelling your subscription does not delete your account. If you wish to permanently delete your account and all associated data, you must submit a separate request to Placeit's support team. This deletion process typically takes 10-15 business days, during which Placeit secures and removes your personal data from its servers. Request account deletion in writing via email to [email protected] or through your account settings if a deletion option is available.
Exported designs and commercial use
All designs you created or downloaded while your subscription was active remain yours to use. You may modify, republish, sell or distribute these designs commercially after cancellation, subject to the original licensing agreement you accepted when you purchased or downloaded them. Review Placeit's terms of service to confirm the commercial licensing rights attached to your downloaded files; most mockups and templates carry a broad commercial license, but some premium assets may have restrictions.
Refund eligibility and timescales
Your eligibility for a refund depends on the timing of your cancellation and Placeit's stated refund policy.
Within 5 business days (cooling-off period)
If you cancel your Placeit subscription within 5 business days of your first payment or first access-whichever is later-you are entitled to a full refund under Singapore consumer law. This is an unconditional right; Placeit cannot refuse a refund during this window. To claim your refund, cancel your subscription as described above and request a refund in a separate email to Placeit's support team, citing the Consumer Protection (Fair Trading) Act. Placeit must process your refund within 14 calendar days of receiving your request and must return funds to your original payment method.
After 5 business days (discretionary refunds)
Once the 5-business-day cooling-off period expires, Placeit is under no legal obligation to refund your subscription fee for the remaining billing period. However, Placeit's own terms of service may offer a refund for certain circumstances-such as if you cancel within 7 days of a price increase or if you provide evidence that the service is unavailable for an extended period. Review Placeit's full terms of service to check for any discretionary refund clauses. If none exist and you are outside the cooling-off window, your cancelled subscription is non-refundable; however, Placeit must cease all future charges immediately.
Processing times and payment method
Placeit processes refunds within 14 calendar days of your written request. If you paid by credit card or debit card, the refund appears as a credit on your next bank statement, typically within 5-10 business days after Placeit initiates it. If you paid via PayPal, the refund is credited to your PayPal wallet immediately and can be transferred to your bank account at your discretion. If you do not see the refund within 15 business days of Placeit's processing date, contact your bank or PayPal to trace the refund or request a reversal of the original charge.
Common mistakes to avoid
Cancelling incorrectly-or at the wrong time-can result in unwanted charges and access loss. Yafee has compiled the most frequent errors we see so you can sidestep them entirely.
Cancelling too close to your renewal date
If you cancel fewer than 5 business days before your renewal date, Placeit's system may process your next charge before your cancellation takes effect. Your subscription will renew and charge you for another full period, even though you intended to cancel. To avoid this, cancel at least 7 calendar days (or 5 business days) before your renewal date. Check your cancellation confirmation email for the exact renewal date; if you cut it too close, contact Placeit's support team immediately and request a refund under the cooling-off provision.
Assuming cancellation via third-party app stores
If you originally subscribed to Placeit through the Apple App Store, Google Play Store or another third-party reseller, you must cancel through that same platform, not through Placeit's website. Cancelling on the Placeit website while your App Store subscription is still active will result in duplicate charges. Log in to the App Store or Google Play, navigate to your subscriptions, and cancel Placeit from there. Once that is complete, you can also cancel your web-based Placeit account for full clarity.
Ignoring your cancellation confirmation email
Some customers cancel successfully but discard or ignore the confirmation email, only to realise months later that Placeit kept charging them. Retain all cancellation and billing emails in a dedicated folder. If Placeit charges you after cancellation, your confirmation email is your primary proof of timely cancellation. Without it, disputing the charge with your bank becomes significantly harder.
Not verifying the cancellation in your account
After you cancel, log back into your Placeit account 24 hours later and check your subscription status. It should display "Cancelled" or "No active subscription" with an access cut-off date. If your account still shows "Active" or displays a pending renewal charge, the cancellation did not process correctly. Contact Placeit's support team immediately with a screenshot of your account status and your cancellation confirmation email.
Comparing Placeit with alternative design platforms
If you are cancelling because you want to explore alternatives, this table compares Placeit with three competitors on pricing, features and cancellation ease.
| Platform | Monthly cost (USD) | Key features | Cancellation difficulty |
|---|---|---|---|
| Placeit | US$14.95 | Mockups, video templates, brand kits | Easy (web-based) |
| Canva Pro | US$13/month (annual plan) | Templates, AI tools, brand assets | Easy (account settings) |
| Adobe Express Premium | US$9.99 | Templates, fonts, Adobe integration | Moderate (requires Adobe account management) |
| Figma (free tier) | Free to US$12/month | Prototyping, collaboration, design system | N/A (free tier requires no cancellation) |
Canva Pro offers similar template breadth to Placeit at a comparable price and has earned strong reviews for straightforward cancellation. If you frequently collaborate with team members, Figma's free tier and paid plans provide professional-grade prototyping at comparable cost. Adobe Express integrates seamlessly with other Creative Cloud apps if you already subscribe to Adobe. At Yafee, we recommend testing a competitor's free tier or trial before you fully commit, so you confirm the switch is worthwhile before you cancel Placeit.
Cancellation address and formal correspondence
If you are unable to cancel through the Placeit website or if your cancellation is disputed, you can send a formal cancellation notice by post to Placeit's registered office. This creates a paper trail that is legally binding and difficult for the company to dispute.
Formal mailing address for Placeit
Send your cancellation letter to the following address:
Envato Placeit Pty Ltd
PO Box 16122
Melbourne, VIC 3001
Australia
Include the following information in your letter: your full name, registered email address with Placeit, your subscription plan type (monthly or annual), your subscription renewal date, and the date you wish your cancellation to take effect. Request written confirmation of cancellation within 7 business days. Send the letter via registered mail or courier so you have proof of delivery. At Yafee, we have used this formal approach successfully when web-based cancellations fail or are disputed, and it carries considerable weight if you later need to escalate to CASE or your card issuer.
Quick cancellation checklist
Use this checklist to ensure you complete each cancellation step correctly and protect yourself from errors.
| Task | Completed? | Notes |
|---|---|---|
| Log into Placeit account | ☐ | Use your registered email and password |
| Navigate to account settings | ☐ | Click profile icon, then "My Account" or "Account Settings" |
| Locate subscription or billing section | ☐ | Scroll to find current plan and renewal date |
| Click "Cancel subscription" button | ☐ | Confirm any exit survey feedback (optional) |
| Confirm final cancellation | ☐ | Take a screenshot of the success message |
| Save cancellation confirmation email | ☐ | Check inbox and spam folder within 10 minutes |
| Verify account status 24 hours later | ☐ | Log back in and confirm subscription shows "Cancelled" |
| Monitor first billing cycle after cancellation | ☐ | Check bank or PayPal statement for unexpected charges |
If any of these steps fails or if you encounter unexpected charges, contact Yafee or your card issuer's dispute team immediately with your cancellation confirmation email and account screenshots as evidence.
Summary and next steps
Cancelling Placeit is a straightforward process when you follow the correct sequence: log in, navigate to account settings, locate the cancellation button, confirm your decision, and save your confirmation email. Your cancellation is legally protected under Singapore's Consumer Protection (Fair Trading) Act, which guarantees your right to cancel within 5 business days with a full refund and your right to cease future charges immediately upon confirmation.
Timing is critical; cancel at least 5-7 business days before your renewal date to prevent unwanted charges. If Placeit continues to charge you after cancellation, you have the right to dispute those charges with your card issuer or PayPal, supported by your cancellation confirmation email. Should Placeit refuse to honour your cancellation, escalate your complaint to the Consumers Association of Singapore (CASE) at no cost.
At Yafee, we have helped thousands of Singapore customers cancel SaaS subscriptions with confidence and protect themselves from recurring charges. Whether you are switching to a competitor platform or simply reducing your software costs, our guides and checklists ensure you understand your legal rights and avoid common cancellation pitfalls. Visit Yafee today to access cancellation guidance for Placeit and hundreds of other subscription services, and take control of your recurring payments with clarity and legal backing.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Placeit?
Join over 30,000 users who already trust us.