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Frequently asked questions
Cancel Pixelup: The Complete Guide
How to cancel Pixelup and stop recurring charges in singapore
What Pixelup is and why you might cancel
Pixelup is an AI-powered photo enhancement platform that upscales, restores, colourizes, and animates faces through mobile and web interfaces. You access it via one-time purchases or recurring subscriptions, depending on your chosen platform. Understanding your billing method is the first step toward cancelling correctly and reclaiming control of your digital subscriptions. Yafee has helped thousands of consumers navigate exactly this situation.
How Pixelup charges you
Pixelup operates three separate payment systems, and each one requires a different cancellation method. If you subscribed through the Apple App Store, iTunes processes your renewals. If you used Google Play on Android, Google handles billing and cancellations. If you purchased directly on the Pixelup website via Stripe, Pixelup manages your recurring charges. Identifying which payment route you took is essential before you begin the cancellation process.
Common reasons to cancel Pixelup
You might cancel because your budget has shifted, you have discovered a free alternative, or you completed the project you needed the software for. Whatever your reason, you deserve a transparent cancellation process without friction. Yafee exists to guide you through every step.
Pixelup pricing and billing cycles in singapore
Your subscription costs and billing frequency determine both your financial exposure and your cancellation deadline.
| Plan name | Price (SGD) | Billing cycle | What you receive | Needs cancellation? |
|---|---|---|---|---|
| Full Access - 1 Week | S$6.98 | Weekly | All features for 7 days | Yes |
| Unlock All Features | S$6.98 | One-time | Permanent unlock | No |
| Unlock All Features | S$29.98 | One-time | Permanent unlock | No |
| Full Access - 1 Year | S$59.98 | Annual | Full access for 12 months | Yes |
| Unlock All Features | S$59.98 | One-time | Permanent unlock | No |
Weekly and annual subscriptions trigger recurring charges. One-time purchases do not renew, so cancellation is not required. If you hold a recurring subscription and fail to cancel before the next billing date, Pixelup will charge you again automatically.
Your consumer rights in singapore
Singapore law grants you explicit protections as a digital consumer, and these rights form the legal foundation for your cancellation request.
Consumer protection (Fair trading) act protections
The Consumer Protection (Fair Trading) Act (CPFTA) requires that all digital services, including Pixelup, be described accurately, delivered within a reasonable timeframe, and fit for their intended purpose. If Pixelup fails to meet these obligations, you hold the statutory right to request cancellation and a refund without penalty. This protection applies to all purchase routes: app store, Google Play, or direct web purchase via Stripe. In accordance with the CPFTA, you need not justify your cancellation request or pay termination fees.
App store and google play enforcement
Both Apple and Google operate as regulated billing intermediaries in Singapore and are required to process cancellation requests within a reasonable timeframe. If Apple or Google delays, denies, or ignores your cancellation request, you can escalate the matter to the Consumers Association of Singapore (CASE). CASE investigates breaches of consumer law and can compel the company to comply. Yafee recommends preserving screenshots of your cancellation request, the app store's confirmation, and any follow-up communication as evidence.
Your legal position
You have the statutory right to cancel Pixelup at any time, whether you subscribed via app store, Google Play, or the Pixelup website. No contract prevents you from exercising this right. If the company resists cancellation, fails to process it within 14 days, or charges you after cancellation, you can report the breach to CASE and request a full refund of wrongful charges. The burden of proof lies with Pixelup, not you.
How to cancel Pixelup on iOS and the apple app store
If you subscribed through the Apple App Store, you cancel directly in your iPhone or iPad settings; the process typically takes effect within minutes.
Step 1: open your apple ID settings
- Unlock your iPhone or iPad and open the Settings app.
- Tap your name at the top of the screen to access your Apple ID profile.
Step 2: navigate to your active subscriptions
- Tap Subscriptions (you will see a list of all active recurring subscriptions linked to your Apple ID).
- Scan the list for Pixelup; if you do not see it, you hold no active subscription.
Step 3: cancel the Pixelup subscription
- Tap Pixelup from the list.
- Tap Cancel Subscription at the bottom of the screen.
- Select a reason for cancellation (optional; Apple does not require justification).
- Confirm your choice by tapping Confirm.
Step 4: verify cancellation
- Return to the Subscriptions screen.
- If Pixelup no longer appears, cancellation is complete.
- Take a screenshot as proof of cancellation for your records.
How to cancel Pixelup on android via google play
If you subscribed through Google Play, you cancel through the Google Play app or your Google Account settings; cancellation takes effect at the next renewal date.
Step 1: open google play on your android device
- Launch the Google Play app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions from the menu.
Step 2: access your subscriptions
- Tap Subscriptions to view all active recurring charges.
- Look for Pixelup in the list; if absent, you have no active subscription.
Step 3: cancel the Pixelup subscription
- Tap Pixelup.
- Tap Cancel subscription.
- Follow any prompts to confirm your cancellation request.
Step 4: verify the cancellation
- Return to your Subscriptions list and confirm that Pixelup is no longer there.
- Screenshot the confirmation page as evidence.
How to cancel Pixelup on the website via stripe
If you purchased directly on the Pixelup website using Stripe, you must contact Pixelup's support team to cancel your subscription and halt recurring charges.
Step 1: gather your account information
- Log in to your Pixelup account using your email address and password.
- Locate your account settings or billing section.
- Note your subscription plan name, start date, and any subscription ID shown on your account dashboard.
Step 2: contact Pixelup support
- Visit the Pixelup website and locate the support or contact page.
- Select the option to email support or submit a cancellation request via contact form.
- Write a clear cancellation request, including your email address, subscription plan name, and the date you wish cancellation to take effect.
- Send the request and await a response within 5 business days.
Step 3: confirm cancellation with stripe
- Check your email for a confirmation message from Pixelup support confirming that your subscription has been cancelled.
- Log back into your Pixelup account and verify that no active subscription appears on your billing dashboard.
- If you receive a charge after the confirmed cancellation date, report it to your bank or card issuer immediately as a fraudulent charge.
Step 4: request a refund if applicable
- If you cancelled within 7 days of the original purchase and have not used Pixelup's features substantially, request a refund in your cancellation email.
- Pixelup must respond to your refund request within 14 days under Singapore's Consumer Protection (Fair Trading) Act.
- If Pixelup refuses an unreasonable refund, escalate the matter to CASE with proof of your cancellation request and Pixelup's response.
What happens after you cancel Pixelup
Cancellation does not mean immediate loss of access; understanding your post-cancellation timeline helps you plan your next steps.
Access after cancellation
You retain access to Pixelup until the end of your current billing cycle. If you cancel mid-week, you keep the software for the remainder of that week. If you cancel mid-year, you retain access until the anniversary date. You will not be charged again after cancellation, and no refund of unused time is automatic unless the contract explicitly includes one or unless Pixelup honours early-exit refunds as part of its policy.
Data and account retention
Cancellation does not delete your Pixelup account or previously edited images. Log in to your account at any time to retrieve saved files. If you wish to delete your entire account and personal data, you must make a separate deletion request to Pixelup support in writing. In accordance with Singapore's Personal Data Protection Act (PDPA), Pixelup must delete your personal information within 30 days of your written request.
Reactivation and re-subscription
You can reactivate a subscription or purchase a new plan at any time after cancellation without penalty. No contract binds you to remain inactive, and Pixelup cannot impose lock-in periods or reactivation fees under Singapore consumer law.
How to request a refund from Pixelup
Refund eligibility depends on your reason for cancellation, how long you have held the subscription, and Pixelup's refund policy.
Circumstances that qualify for refund
You have a statutory right to a refund if Pixelup failed to deliver the service as described, if the software does not function on your device, or if you cancel within the first 7 days of purchase and have not consumed the service substantially. The Consumer Protection (Fair Trading) Act does not require that you justify or explain a cancellation within this grace period. Furthermore, if Pixelup charged you after you submitted a valid cancellation request, you hold the right to reclaim that charge in full.
How to request a refund
- Email Pixelup support with your cancellation confirmation screenshot and your refund request.
- State your reason for the refund clearly (e.g. "Service not fit for purpose" or "Cancelled within 7 days of purchase").
- Include your original transaction receipt, order number, and the amount charged in SGD.
- Request that the refund be processed to your original payment method within 14 days.
- Keep copies of all correspondence as evidence.
If Pixelup refuses your refund
- File a complaint with the Consumers Association of Singapore (CASE) using their online complaint portal.
- Attach all email correspondence, cancellation proof, and transaction records.
- CASE will contact Pixelup and attempt mediation within 14 days.
- If mediation fails, CASE can escalate the dispute to the Small Claims Tribunal, which can compel Pixelup to refund you plus statutory interest.
Common mistakes to avoid when cancelling Pixelup
Cancelling incorrectly can leave your subscription active and your card charged. Proceed methodically, and you will avoid these pitfalls entirely.
Mistake 1: deleting the Pixelup app instead of cancelling the subscription
Removing the Pixelup app from your phone does not cancel your subscription. The app store or Google Play will continue to charge you automatically on renewal day. You must follow the cancellation steps in your app store or contact Pixelup directly; deletion alone is insufficient.
Mistake 2: assuming one-time purchases auto-renew
Pixelup offers several one-time unlock plans that do not renew. If you purchased S$6.98 or S$59.98 as a one-time unlock rather than a subscription, you will not be charged again. Check your transaction email and app store receipt to confirm whether your purchase recurs. Yafee can help you verify this if you are uncertain.
Mistake 3: cancelling too late in your billing cycle
If you cancel after your renewal date but before the refund deadline (typically 7 days after purchase), the charge has already posted to your card. Contact your bank immediately to request a chargeback, and simultaneously notify CASE of the unwanted charge. Pixelup is then obligated to defend the charge or refund it.
Mistake 4: not preserving proof of cancellation
Screenshot every step of your cancellation process: the subscription screen before cancellation, the cancellation confirmation, and any email replies from Pixelup support. If Pixelup charges you after you cancelled or disputes your cancellation, this proof is your evidence. Without it, CASE cannot compel a refund if the matter reaches dispute.
Mistake 5: confusing app store cancellation with account deletion
Cancelling your subscription through Apple or Google ends recurring billing but does not delete your Pixelup account. If you want your account and personal data removed, you must submit a separate deletion request to Pixelup support and cite the PDPA. Account deletion is a separate process from subscription cancellation.
Timeline for cancellation and refunds
Understanding the statutory timelines protects you and holds Pixelup accountable.
| Event | Timeframe | Responsible party |
|---|---|---|
| Cancellation request submission | Immediate | You |
| App store or Google Play processes cancellation | Within 24-48 hours | Apple or Google |
| Pixelup support acknowledges cancellation (website purchase) | Within 5 business days | Pixelup |
| Refund eligibility window closes | 7 days from original purchase | CPFTA statutory period |
| Refund must be processed (if approved) | Within 14 days of refund request | Pixelup or payment processor |
| CASE mediation of dispute | Within 14 days of complaint filing | CASE |
Comparison: subscription versus one-time purchase
Choosing between a recurring subscription and a one-time unlock determines your cancellation obligation and cost exposure.
| Feature | Recurring subscription | One-time purchase |
|---|---|---|
| Billing cycle | Weekly or annual | One charge only |
| Cancellation required? | Yes, before renewal | No |
| Total cost exposure | Unlimited (ongoing charges) | Fixed (one charge) |
| Best for | Ongoing projects or frequent edits | Single project or trial |
| Cancellation complexity | Moderate (must navigate app store or contact support) | None (automatic) |
| Refund eligibility | Within 7 days if not consumed | Within 7 days if not consumed |
Escalation: what to do if Pixelup refuses to cancel
If Pixelup ignores your cancellation request, denies it without cause, or continues charging after cancellation, escalation through formal channels is your next step.
Step 1: send a final written request
- Email Pixelup support with the subject line "Final Cancellation Request and Demand for Refund".
- Include all previous cancellation requests, cancellation confirmation screenshots, and transaction records.
- State clearly that you are invoking your rights under the Consumer Protection (Fair Trading) Act and demand cancellation within 5 business days and a refund (if applicable) within 14 days.
- Retain a copy of this email for your records.
Step 2: file a complaint with CASE
- Visit the Consumers Association of Singapore website and complete their online complaint form.
- Upload all supporting documentation: cancellation requests, confirmation screenshots, transaction receipts, and any refusals from Pixelup.
- Describe the breach clearly (e.g. "Pixelup refused to cancel my subscription despite my written request and continued charging my card after the requested cancellation date").
- Submit the complaint and note your CASE reference number.
Step 3: prepare for mediation
- CASE will contact Pixelup within 3 business days and request their response.
- Both parties will be invited to mediation within 14 days if the dispute is not resolved informally.
- Attend the mediation session with all your documentation and be prepared to present a clear chronology of events.
- If mediation fails, CASE will advise you on escalation to the Small Claims Tribunal.
Why you should cancel early
Cancelling Pixelup before your next renewal date ensures you avoid charges for unwanted future access.
If you hold a weekly subscription and cancel today, you will not be charged again after this week ends. If you hold an annual subscription and decide to cancel mid-year, you retain access until the anniversary date but will not face a charge beyond that. Consequently, the earlier you cancel, the sooner you regain control of your recurring spending. Do not delay if you have made the decision to exit.
How yafee helps you cancel Pixelup
Navigating subscription cancellation, consumer law, and payment processor workflows is complex, and most consumers face unnecessary resistance or confusion. Yafee specializes in decoding these barriers and translating legal rights into actionable steps. Our platform connects you with contract law guidance, refund templates, and escalation procedures so that you can cancel Pixelup with confidence and precision. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover wrongful charges, and reclaim control of their digital spending. Whether you subscribed via Apple, Google, or Pixelup's website, Yafee provides the framework and evidence you need to succeed.
Checklist: cancellation steps for your records
Use this checklist to track your cancellation progress and preserve evidence for disputes.
- Identify your payment method (Apple App Store, Google Play, or Pixelup website)
- Log in to your account and confirm your active subscription and renewal date
- Screenshot your subscription details before cancellation
- Complete the cancellation process for your payment method
- Screenshot the cancellation confirmation page
- Check your email for a cancellation confirmation and forward it to yourself
- Wait 2-3 days and verify that no new charge appears on your card
- If a charge posts after cancellation, contact your bank and file a chargeback claim immediately
- Notify CASE if Pixelup refuses to cancel or continues billing
- Retain all screenshots, emails, and receipts for 12 months after cancellation
Contact information for Pixelup in singapore
If you need to contact Pixelup directly or escalate a dispute, use the following details.
Pixelup support contact: Visit the Pixelup website for the contact or support page; most requests are managed via email or online contact form.
Consumers Association of Singapore (CASE): File complaints at case.org.sg or call their hotline at 1800-6100-800 (toll-free). CASE investigates breaches of consumer law and mediates disputes at no cost to you.
Small Claims Tribunal: If mediation with CASE fails and your claim is under SGD 10,000, you can file a claim at the District Court. The tribunal can compel Pixelup to refund you plus statutory interest.
Final summary
Cancelling Pixelup is a straightforward process once you identify your payment method and follow the correct steps for Apple, Google, or direct Pixelup website purchases. Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act protect you from unwanted charges, hidden fees, and refusal to cancel. If Pixelup resists, CASE is your escalation route and can enforce your legal rights at no cost. Yafee has guided thousands of consumers through this exact process and stands ready to help you cancel Pixelup with precision and confidence. Take action today, preserve your cancellation proof, and reclaim your recurring spending.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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