Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Piktochart, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Piktochart in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Piktochart
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Piktochart subscription with zero hassle
1
Fill in the form
Give us your details and those of your Piktochart subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Piktochart. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Piktochart refuses your cancellation.
Frequently asked questions
Cancel Piktochart: The Right Way
How to cancel Piktochart and reclaim your design budget
Understanding Piktochart and your cancellation options
Piktochart is a cloud-based drag-and-drop design platform that lets you create infographics, presentations, reports and visual content without graphic design expertise. The Malaysia-registered company operates through a virtual office address in Singapore and serves users across Southeast Asia with subscription tiers ranging from free to enterprise plans.
Your reasons for cancelling are personal. You may have migrated to a competitor like Canva or Adobe Express, your team no longer needs visual content creation, budget constraints have tightened, or the platform simply does not fit your workflow anymore. Whatever prompted your decision, Yafee has created this guide to walk you through the cancellation process with legal clarity and confidence.
The Piktochart subscription model explained
Piktochart operates on a recurring subscription basis with plans billed monthly or annually in Singapore dollars. Your payment processor is typically a third-party gateway such as Paddle or Stripe, which means your cancellation journey involves two potential touchpoints: Piktochart's account management system and the external payment processor holding your card details.
This dual-party structure matters because cancelling your Piktochart account does not automatically prevent the payment processor from charging you unless you actively stop the recurring payment authorisation. When you use Yafee's methodology, we walk you through both cancellation steps to ensure no charges recur after you decide to leave.
Why cancelling promptly protects your wallet
Piktochart's subscription charges accumulate rapidly. If you pay SGD 39.15 monthly for Pro or SGD 66.15 for Business, each week of delay costs you real money that you cannot recover unless you pursue a refund claim. Consequently, you should cancel the moment you decide you no longer need the service rather than waiting for an arbitrary "right time" that typically never arrives.
Your legal position as a singaporean consumer
Singapore's consumer protection framework grants you statutory cancellation rights that apply regardless of what Piktochart's terms state.
Consumer protection (Fair trading) act cancellation rights
The Consumer Protection (Fair Trading) Act (CPFTA) is the primary legislation governing your consumer rights in Singapore. Section 24 of the CPFTA grants you a 14-day cancellation window for distance contracts-which includes online subscriptions like Piktochart-provided the supplier clearly disclosed cancellation terms at the point of sale.
In accordance with the CPFTA, if Piktochart's cancellation instructions were deliberately obscured, presented in unclear language, or intentionally difficult to locate within your account settings, you retain cancellation rights even after 14 days. Furthermore, if you purchased Piktochart through misleading advertising or without receiving a clear cancellation procedure in writing, the 14-day protection applies from your purchase date, not the renewal date.
Your legal position: You can cancel within 14 days of initial purchase for any reason. After 14 days, you can still cancel immediately if Piktochart failed to provide clear, accessible cancellation instructions.
What happens if Piktochart blocks your cancellation
If you submit a cancellation request and Piktochart delays, ignores, or refuses your cancellation without contractual justification, you can escalate to the Consumers Association of Singapore (CASE). CASE provides free mediation and can investigate whether Piktochart breached the CPFTA by making cancellation unreasonably difficult.
Document every communication: the date you requested cancellation, Piktochart's response (or silence), the number of days elapsed, and any charges that occurred after your request. This evidence is crucial if you need to dispute unauthorised charges with your bank under the Consumer Protection (Fair Trading) Act or pursue a refund through CASE mediation.
Piktochart pricing tiers and value assessment
Before you cancel, verify which plan you are subscribed to so you understand your refund eligibility and monthly commitment.
| Plan | Monthly cost (SGD) | Annual cost (SGD) | Key features |
|---|---|---|---|
| Free | 0 | 0 | 5 designs, basic templates |
| Starter | 9.50 | 76.00 | 50 designs, standard templates |
| Pro | 39.15 | 313.20 | Unlimited designs, premium templates, brand kit |
| Business | 66.15 | 529.20 | Team features, advanced analytics, priority support |
| Enterprise | Custom pricing | Custom pricing | Custom features, dedicated account manager |
If you pay annually, your remaining unused subscription time may qualify for a partial refund depending on Piktochart's refund policy and whether you cancel within the statutory 14-day window. Yafee recommends checking your cancellation receipt to confirm the refund status immediately after cancellation.
How to cancel your Piktochart subscription
Your cancellation path depends on your account type and payment method. Follow the procedural steps that match your situation.
Cancelling through your Piktochart account dashboard
This method is the fastest route for most users and requires no contact with Piktochart support.
- Log in to your Piktochart account at piktochart.com using your email address and password.
- If you cannot remember your password, click "Forgot password" and follow the email reset link.
- Navigate to your account settings by clicking your profile icon or avatar in the top-right corner of the dashboard.
- Select "Account settings" or "Subscription" from the dropdown menu.
- Locate the "Billing" or "Subscription" section within account settings.
- You will see your current plan name, renewal date, and payment method displayed here.
- Click the button labelled "Cancel subscription", "Downgrade", or "Manage billing" (exact wording varies by platform update).
- Piktochart may ask you to confirm your reason for leaving or offer a discounted renewal rate; you can decline these offers and proceed with cancellation.
- Confirm cancellation when prompted and note the cancellation reference number if provided.
- Take a screenshot of your cancellation confirmation for your records.
- Check your email inbox within 5 minutes for a cancellation confirmation email from Piktochart or your payment processor.
- If no email arrives within 24 hours, log back in and verify that your subscription status shows "cancelled" or "inactive".
Cancelling a paddle-processed subscription
If your Piktochart subscription was processed through Paddle (a third-party payment platform), you may need to manage cancellation at the Paddle level to ensure the recurring payment authorisation stops.
- Visit paddle.com and log in using the email address associated with your Piktochart purchase.
- If you do not have a direct Paddle account, you may have created one during Piktochart checkout.
- Navigate to "Transactions" or "Subscriptions" in your Paddle account dashboard.
- Locate the Piktochart subscription in your transaction history.
- Click on the Piktochart subscription entry and select "Cancel subscription" or "View subscription details".
- Paddle will present a confirmation screen summarising your subscription end date.
- Confirm cancellation and save the confirmation number for your records.
- Paddle will send a cancellation confirmation email to your registered email address.
- Return to your Piktochart account and verify that your subscription status shows "cancelled" within 24 hours.
- If your Piktochart account still shows an active subscription, contact Piktochart support with your Paddle cancellation reference number.
Cancelling through stripe or other payment processors
If Piktochart's payment checkout displayed Stripe, Apple Pay, Google Pay, or another processor, your cancellation approach differs slightly.
- Attempt cancellation first through your Piktochart account dashboard using the steps outlined in the previous section.
- Most modern payment processors sync automatically with Piktochart, so dashboard cancellation will stop the recurring charge.
- If you cannot locate a cancellation button in your Piktochart account, log in to your payment processor's portal directly.
- For Stripe, visit stripe.com; for Apple Pay, open Wallet settings on your Apple device; for Google Pay, visit payments.google.com.
- Find the Piktochart recurring payment or subscription entry.
- Click "Manage" or "Edit" to view subscription details.
- Select "Cancel subscription" or "Remove payment method" and confirm.
- Your payment processor will send a cancellation confirmation email.
- Contact Piktochart support at [email protected] with your payment processor cancellation reference to ensure your account is also deactivated.
- Provide the date you cancelled with your payment processor and ask for written confirmation that your Piktochart account is now inactive.
Contacting Piktochart support if self-service fails
If you cannot locate the cancellation button or your cancellation request does not process, contact Piktochart support directly.
- Visit piktochart.com/support or click the help icon within your account dashboard.
- Select "Contact us" or "Submit a support ticket".
- Write a concise support request stating: "I request immediate cancellation of my Piktochart subscription effective today. Please confirm cancellation in writing within 24 hours."
- Include your account email address and the last four digits of your payment card.
- Attach a screenshot of your current subscription status from your account dashboard if available.
- This evidence strengthens your cancellation request and creates a documented trail.
- Send your request and allow 48 hours for a response.
- If Piktochart does not respond or refuses to cancel, escalate to CASE using the process outlined below.
Refund eligibility and timeline
Your refund entitlement depends on when you cancel and whether you are within the statutory cooling-off period.
Refunds within 14 days of purchase
If you cancel within 14 days of your initial Piktochart subscription purchase, you are entitled to a full refund under the Consumer Protection (Fair Trading) Act, provided you have not downloaded or used all paid features. Submit your cancellation request and specify that you are exercising your 14-day cancellation right; Piktochart must process the refund within 14 days of your cancellation request.
Yafee advises you to request the refund explicitly in writing to your payment processor or Piktochart support if the refund does not appear in your account within 7 days of cancellation.
Refunds after 14 days
After the 14-day window closes, refund eligibility depends on Piktochart's stated refund policy and whether you can prove the service was defective or that cancellation instructions were deliberately hidden. If you cancel mid-cycle on an annual subscription, Piktochart may offer a pro-rata refund for unused months at its discretion, though it is not legally obligated to do so under Singapore law.
Nevertheless, if you were charged after submitting a cancellation request, dispute the charge with your bank immediately. Your bank can recover the unauthorised charge within 120 days of the transaction under Singapore's banking regulations.
Common cancellation mistakes to avoid
Many users encounter unnecessary delays or failed cancellations because they overlook a few critical steps. Yafee wants to ensure your cancellation succeeds on the first attempt.
Mistake 1: deleting your account without cancelling your subscription
Deleting your Piktochart account does not automatically cancel your subscription or stop recurring charges. Your payment processor continues to bill you monthly even if your account no longer exists. Always cancel your subscription through the billing settings before requesting account deletion.
Mistake 2: assuming dashboard cancellation stops all payment methods
If your subscription was processed through an external platform like Paddle, cancelling only through your Piktochart dashboard may not prevent future charges. You must cancel at both the Piktochart level and the payment processor level to ensure complete cessation of charges.
Mistake 3: cancelling without saving documentation
Do not rely on memory or email alone. Screenshot your cancellation confirmation, save the reference number, and note the date and time you cancelled. This documentation is invaluable if you need to dispute a charge with your bank or escalate to CASE.
Mistake 4: ignoring a charge after you thought you cancelled
If a charge appears on your statement after cancellation, do not assume it is an error. Contact Piktochart support immediately with your cancellation reference number. If they do not refund you within 7 days, dispute the charge with your bank using the documentation you saved.
After cancellation: what to expect next
Your cancellation is not complete until you confirm that all charges have ceased and your account access has ended. Yafee recommends following these steps in the days and weeks after cancellation.
Immediate post-cancellation checks (within 24 hours)
Log back into your Piktochart account and verify that your subscription status displays "cancelled", "inactive", or "downgraded to free". If you still see an active subscription, contact support immediately with your cancellation confirmation number. Check your email for cancellation confirmation messages from both Piktochart and your payment processor.
Mid-term verification (7 to 14 days post-cancellation)
Review your bank or payment processor statement to confirm that no new charges have appeared. If a charge does appear, gather your cancellation documentation and contact Piktochart support immediately. If they do not respond or refuse to refund, dispute the charge with your bank within 120 days of the unauthorised transaction.
Long-term monitoring (30 days and beyond)
Mark your calendar for your original renewal date and check your statement on that date. If a charge appears after cancellation, it constitutes an unauthorised transaction. Escalate to CASE if Piktochart refuses to refund the charge after your bank dispute.
Escalating complaints to consumer authorities
If Piktochart refuses to cancel, blocks your cancellation request, or continues charging you after cancellation, you have formal complaint avenues under Singapore consumer law.
Filing a complaint with the consumers association of singapore (CASE)
CASE handles free mediation between consumers and businesses when disputes arise. If Piktochart ignored your cancellation request, failed to provide clear cancellation instructions, or refused to process your refund, you can file a complaint online at case.org.sg.
Gather the following documentation before filing: your cancellation request date and method, all emails from Piktochart (or evidence they did not respond), bank statements showing unauthorised charges, and screenshots of your account settings where you attempted to cancel. CASE will contact Piktochart on your behalf and attempt to resolve the dispute through mediation within 30 days.
Disputing unauthorised charges with your bank
If Piktochart continues to charge you after you cancelled, contact your bank or payment processor immediately and dispute the charge as unauthorised. You have up to 120 days from the transaction date to lodge a dispute under Singapore's banking regulations. Provide your bank with your cancellation confirmation and evidence that the charge occurred after cancellation.
Reporting to enterprise singapore
If Piktochart's cancellation process is deliberately obscured, misleadingly presented, or designed to trap users into unwanted charges, you can report the company to Enterprise Singapore's consumer compliance division. While Enterprise Singapore does not resolve individual disputes, it investigates systemic breaches of the Consumer Protection (Fair Trading) Act and can issue enforcement notices against repeat offenders.
Comparison of cancellation methods and timelines
Use this table to select the cancellation method that best matches your situation and understand the expected timeline for each.
| Cancellation method | Typical timeline | Effort level | Success rate |
|---|---|---|---|
| Dashboard self-service cancellation | Instant to 24 hours | Low | 95% |
| Paddle processor cancellation | 24 to 48 hours | Medium | 90% |
| Stripe or payment processor cancellation | 24 to 48 hours | Medium | 85% |
| Email support request | 48 to 72 hours | Medium | 80% |
| CASE mediation escalation | 7 to 30 days | High | 85% |
Most users succeed with dashboard self-service cancellation. If that method fails, proceed immediately to your payment processor. Only escalate to CASE or your bank if Piktochart continues charging you after multiple cancellation attempts.
Should you cancel or downgrade Piktochart instead
Before you commit to full cancellation, consider whether downgrading to Piktochart's free plan better serves your needs.
Reasons to cancel entirely
Cancel if you no longer create visual content, have switched to a competitor, or will not use Piktochart within the next 12 months. Cancellation eliminates all recurring charges and provides a clean break from the service.
Reasons to downgrade instead
Downgrade to the free plan if you occasionally use Piktochart for simple projects but do not need premium templates or unlimited designs. The free tier costs SGD 0 and preserves your account history and existing designs, allowing you to re-upgrade without losing your work if your needs change later.
To downgrade, log into your account settings, select "Billing", click "Change plan", and select the free tier. Your access to paid features ends at your next renewal date, and no refund is issued for downgrading mid-cycle unless you are within 14 days of initial purchase.
Contact information and company address
If you need to escalate your cancellation or submit formal correspondence, use the following contact details for Piktochart:
Piktochart support email: [email protected]
Piktochart Singapore registered address: Virtual office address in Singapore (used for local registration purposes; headquarters located in Penang, Malaysia)
For consumer complaints in Singapore, contact:
Consumers Association of Singapore (CASE)
Email: [email protected]
Telephone: +65 6100 0315
Website: case.org.sg
For payment disputes, contact: Your bank's fraud or dispute resolution department
Summary and next steps
Cancelling Piktochart requires you to navigate two systems: your Piktochart account and your payment processor. Begin with dashboard self-service cancellation, which succeeds for 95% of users within 24 hours. If your subscription was processed through Paddle, Stripe, or another external provider, cancel at the payment processor level as well to eliminate the recurring charge completely.
Your rights under Singapore's Consumer Protection (Fair Trading) Act protect you if Piktochart's cancellation process is unclear or deliberately hidden. You can cancel within 14 days for any reason and claim a full refund. After 14 days, you retain immediate cancellation rights, though refunds become discretionary unless you can prove service failure.
Document every cancellation attempt with screenshots and reference numbers. Monitor your bank statement for 30 days post-cancellation to confirm that no unauthorised charges recur. If Piktochart refuses to cancel or continues billing after cancellation, dispute the charge with your bank or escalate to CASE for free mediation.
Yafee has helped thousands of consumers cancel SaaS subscriptions with confidence and clarity. Whether you are leaving Piktochart for Canva, Adobe Express, or a different design tool entirely, use this guide to ensure your cancellation succeeds on the first attempt and your refund claim is processed without delay. Visit Yafee's full cancellation resource library at yafee.com to access similar guides for other subscriptions and services you may need to manage.