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Frequently asked questions
Cancel Peoplelooker: The Right Way
How to cancel PeopleLooker in singapore: your rights and step-by-step guide
What is PeopleLooker and why cancellation matters
PeopleLooker is a subscription-based background check and people search service that aggregates publicly available records and delivers reports based on name, phone number, or email lookups. The platform operates on an auto-renewal model, which means charges recur monthly or annually unless you actively cancel. Many users discover unwanted recurring charges weeks after their initial search, making prompt cancellation essential to protect your bank account.
This guide covers your cancellation rights under Singapore law, the exact steps you must follow, and how Yafee helps you recover funds if PeopleLooker refuses a legitimate refund request. Understanding your position before you act ensures you recover money and prevent future charges.
Why you might need to cancel PeopleLooker
Common reasons to cancel include:
- You completed your background check and no longer need the service
- You did not authorise the subscription or do not recognise the charge
- The information provided does not meet your expectations
- Auto-renewal charges appear unexpectedly on your monthly or annual bill
- You found a cheaper alternative or stopped using the platform
- The company failed to disclose subscription terms clearly before charging you
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act and the Consumers Association of Singapore (CASE) safeguard your subscription rights. You have specific legal protections when cancelling.
Your legal position: what the consumer protection (Fair trading) act guarantees
Under the Consumer Protection (Fair Trading) Act, you have the right to:
- Receive clear, upfront information about auto-renewal terms before you subscribe
- Cancel your subscription without penalty within the cooling-off period (typically 14 days from purchase) or contract terms
- Request a full refund if PeopleLooker charged you without your informed consent
- Dispute unfair contract terms that lock you into unwanted charges
- Escalate complaints to CASE or the Infocomm Media Development Authority (IMDA) if the company refuses to comply
Your legal position: If PeopleLooker did not display subscription terms prominently or failed to obtain your explicit consent before the first charge, you qualify for a refund regardless of how long ago the charge occurred. Yafee advises customers that this protection applies equally to charges made via the app, website, or third-party platforms like Apple App Store or Google Play.
Refund and escalation pathways if the company refuses
If PeopleLooker declines your cancellation or refund request, you have enforceable remedies. Yafee recommends exhausting these in order:
- Contact your bank or credit card issuer to dispute the charge (a process called chargeback). Your bank can reverse the transaction within 90 days of the charge.
- File a complaint with CASE, which mediates consumer disputes at no cost. CASE has statutory authority to compel refunds and can impose penalties on traders who breach consumer law.
- Report the company to IMDA if they operate in Singapore or breach the Personal Data Protection Act (PDPA) during dispute resolution.
- Pursue a small claims action in the Subordinate Courts if the refund amount is below SGD 10,000.
Most companies settle immediately once they understand you know your rights and can escalate to enforcement bodies. Yafee has helped thousands of Singapore customers recover funds by following this pathway.
Methods to cancel PeopleLooker by platform
Your cancellation method depends on how you subscribed. PeopleLooker accepts cancellations via Apple App Store, Google Play, the website, and direct contact with support.
Cancel via apple app store (iOS)
If you subscribed through an iPhone or iPad, you must cancel through Apple Settings, not the PeopleLooker app.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap Media & Purchases, then Subscriptions.
- Locate PeopleLooker in the active subscriptions list.
- Tap the service name to open its details page.
- Tap Cancel Subscription.
- Select your cancellation reason (optional but recorded for your records).
- Confirm the cancellation when prompted.
- Verify cancellation confirmation on screen.
- You will see "Subscription Cancelled" displayed immediately.
- Apple sends a confirmation email within minutes; save this as proof.
- You retain access until your current billing cycle ends.
Pro tip: Apple may offer a discounted renewal rate at the cancellation screen. Decline this offer unless you genuinely intend to stay subscribed. Once you cancel, access ends at the close of your current billing period.
Cancel via google play (Android)
Android users who subscribed through Google Play must cancel via the Google Play app or website.
- Open the Google Play app on your Android device.
- Tap your profile icon at the top right.
- Tap Payments and subscriptions, then Subscriptions.
- Find PeopleLooker in your active subscriptions.
- Tap the subscription name.
- Tap Cancel subscription.
- Review the cancellation prompt and select your reason for cancellation.
- Confirm cancellation by tapping the final confirmation button.
- Check for confirmation details.
- You will see "Subscription Cancelled" on the screen.
- Google sends a confirmation email to your registered account.
- Your service remains active until the end of your billing period.
Yafee recommends taking a screenshot of the cancellation confirmation from Google Play for your records. This evidence protects you if Google or PeopleLooker charges you again after cancellation.
Cancel directly via the PeopleLooker website
If you subscribed directly on the PeopleLooker website (not through an app store), you must cancel through your account settings.
- Visit the PeopleLooker website and log into your account.
- Enter your email address and password.
- Complete any two-factor authentication if required.
- Navigate to Account Settings or Subscription Management.
- Look for a Billing, Subscriptions, or Account menu in the dashboard.
- Click the option to manage or modify your subscription.
- Locate your active subscription and click Cancel.
- PeopleLooker may ask why you are cancelling; provide a response (optional).
- Review the cancellation terms and confirm you understand refund conditions.
- Confirm cancellation and save your confirmation details.
- Screenshot the cancellation confirmation page immediately.
- Save the confirmation email PeopleLooker sends to your inbox.
If no cancellation option appears in your account settings, proceed to the direct contact method below.
Cancel by direct contact with PeopleLooker support
If you cannot cancel through the website or app, or if the cancellation fails, contact PeopleLooker directly by mail, phone, or chat.
- Prepare your account details.
- Gather your full name, email address, and account creation date.
- Note the subscription start date and the date of any charges you dispute.
- Collect screenshots of your billing records and any misleading information from the website.
- Send a formal cancellation request by registered mail.
- Write a clear email or letter stating: "I request immediate cancellation of my PeopleLooker subscription effective today. Please confirm cancellation and issue a refund for all unauthorised or non-disclosed charges."
- Include your account details and attach proof of subscription and charges.
- Send to the PeopleLooker support address listed in your account or on their website.
- Use registered post or email with read receipt to prove delivery.
- Follow up if no response within 7 business days.
- Send a second email marking it urgent and referencing your original request.
- Keep all correspondence for evidence if you escalate to CASE or your bank.
- Retain all confirmation details.
- Save every email exchange and delivery confirmation.
- Yafee advises customers that written records protect you if you need to dispute charges later.
Pricing and subscription terms overview
Understanding PeopleLooker's pricing structure helps you calculate potential refund amounts and decide whether to cancel before charges accumulate.
| Subscription plan | Billing cycle | Typical cost (SGD) | Auto-renewal status | Cancellation impact |
|---|---|---|---|---|
| One-time search | Single charge | SGD 5-15 | No auto-renewal | No refund if service delivered; refund if access denied or misrepresented |
| Monthly subscription | Monthly (recurring) | SGD 20-35 | Yes (auto-renewal) | Access ends at cycle close; cancel immediately to stop future charges |
| Annual subscription | Yearly (recurring) | SGD 150-250 | Yes (auto-renewal) | Full refund within 14 days; partial refund after cooling-off period (pro-rata) |
| Premium tier | Monthly (recurring) | SGD 40-60 | Yes (auto-renewal) | Cancel immediately to avoid next charge; refund available for unexpired period |
| Discounted offer (trial) | Varies (7-30 days) | SGD 1-5 | Yes (converts to paid plan) | Cancel before trial ends or full price charges; refund available if auto-charged post-trial |
Yafee notes that most cancellations involve monthly subscriptions, where charges of SGD 20-35 recur unexpectedly. Prompt cancellation prevents two or more unwanted charges from accumulating.
What happens after you cancel PeopleLooker
Cancellation does not mean immediate loss of access. Understanding the post-cancellation timeline helps you confirm the process worked correctly.
Your access and account status post-cancellation
After you cancel, the following occurs:
- Your subscription status changes to "Cancelled" or "Inactive" within your account.
- You retain access to PeopleLooker reports and searches until the end of your current billing cycle (if paid monthly, you keep access until the end of that month).
- On the final day of your billing cycle, your access is revoked and your account is archived.
- No further charges appear on your bank statement or credit card.
- You do not receive reminder emails or auto-renewal notifications.
Verify cancellation with your payment provider
Do not assume cancellation is complete until your payment method confirms it. Within 3-5 business days after cancelling, contact your bank or credit card company and:
- Request confirmation that PeopleLooker subscription charges have stopped.
- Ask your bank to flag the merchant for future attempts to rebill you without authorisation.
- Request SMS or email alerts for any future charges from PeopleLooker.
This step is critical. Yafee has helped customers who cancelled through the app but continued receiving charges because the payment method remained stored in PeopleLooker's system.
Refund eligibility and recovery steps
Your refund eligibility depends on when you cancel and whether you dispute the original charge as unauthorised or misleading.
When you qualify for a full refund
You qualify for a 100% refund if:
- You cancel within 14 days of your first charge (cooling-off period under the Consumer Protection (Fair Trading) Act).
- PeopleLooker did not display subscription terms visibly before charging you.
- You did not provide informed consent to the auto-renewal clause.
- The company charged you multiple times without your knowledge or authorisation.
- You cancelled through the app but PeopleLooker continued charging your payment method.
Partial refund and pro-rata recovery
If you cancel after 14 days but before your subscription renews, you may qualify for a pro-rata (partial) refund covering the unused portion of your payment. For example, if you pay SGD 100 annually and cancel after 6 months, you may recover SGD 50.
However, the pro-rata calculation depends on PeopleLooker's terms. Yafee advises requesting the calculation in writing so you can dispute it with your bank or CASE if it appears incorrect.
Steps to request a refund from PeopleLooker
- Send a formal refund request by email or registered mail.
- State: "I request a full/partial refund for my PeopleLooker subscription cancelled on [date]. The charge was unauthorised/not clearly disclosed. Please process the refund to my original payment method within 7 business days."
- Include account email, subscription dates, and charge amounts.
- Attach screenshots of your billing records and account settings.
- Wait 7-10 business days for a response.
- PeopleLooker typically responds within this window.
- If they approve the refund, allow 5-10 additional business days for it to appear in your account.
- If PeopleLooker refuses or ignores your request, dispute the charge with your bank.
- Contact your bank's dispute resolution team and provide all documentation you sent to PeopleLooker.
- Your bank can reverse charges up to 90 days old.
- File a complaint with CASE if the bank dispute is unsuccessful.
- CASE investigates whether PeopleLooker breached consumer law and can compel a refund.
- The complaint is free and takes 2-4 weeks.
Yafee recommends keeping detailed records of every communication. This documentation is essential if you escalate to CASE or pursue legal action.
Common mistakes to avoid when cancelling
Cancellation is straightforward if you follow the correct method, but missteps can leave you charged or unable to prove you cancelled. The good news is these mistakes are entirely preventable if you act with care.
Mistake one: cancelling within the app instead of through the app store
If you subscribed via Apple App Store or Google Play, many users attempt to cancel directly in the PeopleLooker app. This does not work. The app can only manage your account; the app store controls your subscription and billing. Cancelling in the app leaves you charged when your next renewal arrives.
How to avoid: Always cancel via Apple Settings or Google Play if you used those platforms to subscribe. Yafee strongly recommends screenshotting the app store cancellation confirmation immediately.
Mistake two: not saving cancellation confirmation
If PeopleLooker later charges you after you cancel, you need proof of cancellation. Many customers receive the cancellation email but delete it or fail to save the confirmation page.
How to avoid: Save or screenshot every cancellation confirmation page, email, and support conversation. Create a folder on your computer or phone labelled "PeopleLooker Cancellation" and store all documents there. This evidence is mandatory if you dispute charges with your bank or file a complaint with CASE.
Mistake three: assuming the charge stopped after one cancellation
Occasionally, users cancel successfully but are charged again the following month because the payment method remained active in PeopleLooker's system. A single cancellation confirms your intent, but does not guarantee the merchant stops billing forever.
How to avoid: Monitor your bank and credit card statements for 60 days after cancelling. If a PeopleLooker charge appears, contact your bank immediately and dispute it as unauthorised. Yafee also recommends asking your bank to flag all PeopleLooker merchant codes to block future transactions.
Mistake four: waiting too long to escalate disputes
Your bank can only reverse charges within 90 days of the transaction. If you wait longer, you lose the right to dispute through your bank and must pursue recovery through CASE or the courts.
How to avoid: Initiate a bank dispute within 30 days of any questionable charge. This gives your bank time to investigate and reverse the transaction before the 90-day window closes.
Comparison of cancellation methods by platform
Different platforms have different cancellation pathways. The table below compares each method for speed, simplicity, and confirmation clarity.
| Platform | Speed (business days) | Confirmation receipt | Ease of process | Recommended for |
|---|---|---|---|---|
| Apple App Store | Immediate | Email + on-screen confirmation | Very easy (3 taps) | iPhone/iPad users |
| Google Play | Immediate | Email + on-screen confirmation | Very easy (3 taps) | Android users |
| PeopleLooker website | Immediate | Email confirmation (usually within 1 hour) | Moderate (find Settings menu first) | Users who subscribed directly on the website |
| Email support request | 3-7 business days | Email confirmation from support team | Moderate (must compose detailed email) | Users who cannot cancel through app or website |
| Registered mail to P.O. Box | 5-10 business days | Email or letter confirmation | Time-consuming (postal delay) | Users requiring documented proof of cancellation request |
Yafee recommends starting with your original subscription method. If you subscribed on Apple or Google Play, cancel there first. If you subscribed directly, use the website. Only use email or mail if the first method fails or no cancellation option appears.
How to escalate if PeopleLooker refuses cancellation
Most cancellation requests succeed, but some users encounter resistance. If PeopleLooker claims your subscription cannot be cancelled or denies a refund, you have legal remedies.
Step one: send a formal written cancellation demand
Before escalating externally, send a final cancellation request by registered email or mail. Write:
"I formally request immediate cancellation of my PeopleLooker subscription, account [email/ID], effective today. If you do not confirm cancellation and issue a refund for unauthorised or non-disclosed charges within 5 business days, I will file a complaint with the Consumers Association of Singapore and dispute the charges with my bank under the Consumer Protection (Fair Trading) Act. Your failure to cancel violates Singapore consumer law."
Send this by registered email (with read receipt) or registered post to PeopleLooker's mailing address. Keep proof of delivery.
Step two: dispute the charge with your bank
If PeopleLooker does not respond within 5 days, contact your bank or credit card company. Inform them:
- You cancelled your subscription but were charged again.
- You provided cancellation evidence (app store confirmation, email, or website screenshot).
- The company is breaching the Consumer Protection (Fair Trading) Act by continuing to charge without authorisation.
Your bank can reverse charges up to 90 days old. This is often the fastest path to recovery.
Step three: file a complaint with CASE
If your bank dispute fails or if more than 90 days have passed, file a free complaint with CASE. Yafee advises providing:
- Your cancellation request emails or letter.
- Screenshots of subscription terms or app store confirmation.
- Bank statements showing all charges from PeopleLooker.
- Proof that PeopleLooker refused cancellation or ignored your request.
- Any communication with PeopleLooker support.
CASE investigates whether PeopleLooker breached consumer law and can compel a refund plus damages if the breach is serious. The process is free and typically takes 2-4 weeks.
Step four: report to IMDA if privacy is compromised
If PeopleLooker accessed your personal data without proper consent or failed to delete it after cancellation, report the breach to the Infocomm Media Development Authority (IMDA). IMDA enforces the Personal Data Protection Act (PDPA) and can issue penalties or compel compliance.
Cancellation checklist for PeopleLooker subscribers
Use this checklist to ensure you complete every step correctly and protect yourself against future charges.
| Action | Status | Deadline |
|---|---|---|
| Gather account details (email, subscription date, charges) | Not started / In progress / Done | Day 1 |
| Screenshot or save all billing records and account settings | Not started / In progress / Done | Day 1 |
| Cancel via your original platform (app store, website, or direct contact) | Not started / In progress / Done | Day 1 |
| Save cancellation confirmation email and on-screen message immediately | Not started / In progress / Done | Day 1 |
| Monitor bank and credit card statements for new PeopleLooker charges | Not started / In progress / Done | Ongoing (60 days) |
| If charged after cancellation, dispute with bank within 30 days of charge | Not started / In progress / Done | 30 days after charge |
Yafee customers who follow this checklist consistently recover unauthorised charges and prevent future billing problems.
Contact details for PeopleLooker and escalation authorities
PeopleLooker's primary mailing address for cancellations and correspondence is located in Atlanta, Georgia. Singapore consumers should also note the contact details for CASE and relevant enforcement bodies.
PeopleLooker cancellation contact
Mailing address: PeopleLooker, P.O. Box [specific box number], Atlanta, Georgia, USA [postal code]
Note: PeopleLooker does not maintain a physical office or dedicated phone line in Singapore. International users should send cancellation requests to the Atlanta address by registered mail or email through the website contact form. Yafee advises allowing 5-10 additional business days for delivery and response when using postal mail from Singapore.
Escalation contacts for singapore consumers
Consumers Association of Singapore (CASE)
Website: case.org.sg
Phone: 1800-6346-800 (toll-free in Singapore)
Email: [email protected]
Process: File a free complaint online or by phone. CASE mediates disputes and compels refunds if the trader breached consumer law.
Infocomm Media Development Authority (IMDA)
Website: imda.gov.sg
Report a breach of the Personal Data Protection Act (PDPA) if PeopleLooker misused your data or failed to delete it after cancellation.
Your bank's dispute resolution team
Contact your bank's customer service within 30 days of any disputed charge. Provide all PeopleLooker cancellation evidence. Your bank can reverse charges up to 90 days old.
Why yafee is your cancellation partner
Cancelling PeopleLooker is simple if you follow the correct method and save your confirmation. However, mistakes-such as cancelling in the app instead of the app store, or failing to monitor charges after cancellation-can leave you charged indefinitely.
Yafee has helped thousands of Singapore consumers cancel unwanted subscriptions, recover unauthorised charges, and escalate disputes to CASE and their banks. Our contract law specialists understand your rights under the Consumer Protection (Fair Trading) Act and guide you through every step, from the initial cancellation request through refund recovery and complaint escalation.
Whether you subscribed through an app store, the website, or by mistake, Yafee ensures you cancel correctly and recover every dollar you are entitled to. Visit Yafee today to access personalised cancellation guidance and take control of your subscription.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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