Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Mentimeter, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Mentimeter in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Mentimeter
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Mentimeter subscription with zero hassle
1
Fill in the form
Give us your details and those of your Mentimeter subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Mentimeter. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Mentimeter refuses your cancellation.
Frequently asked questions
Cancel Mentimeter: The Right Way
How to cancel your Mentimeter subscription in singapore and protect your budget
Understanding Mentimeter and when cancellation makes sense
Mentimeter is a live interactive presentation platform that enables you to run real-time polls, quizzes, word clouds and audience question-and-answer sessions during presentations or meetings. Educators, corporate trainers, event organisers and HR teams use Mentimeter to gather participant feedback instantly and display results on screen. The platform operates on a subscription model with tiered pricing for business and educational users, with higher-tier plans offering features like custom branding, team collaboration and advanced moderation tools.
You might consider cancelling your Mentimeter subscription if you no longer present frequently, have switched to a free alternative such as Slido or Kahoot, or find that subscription costs exceed your budget. Mentimeter charges on a monthly or annual cycle, and understanding your billing date is critical to avoiding unwanted charges. At Yafee, we've helped thousands of users navigate subscription cancellations across digital platforms, and Mentimeter is one service where early action saves substantial money.
Who typically subscribes to Mentimeter
Mentimeter attracts university educators delivering lectures and workshops, corporate trainers conducting team sessions, event hosts managing conferences, and human resources teams collecting live employee feedback. If your presentation frequency has dropped or you've found a competitor platform that better suits your needs, cancelling your subscription is the logical financial step.
Why cancellation timing directly affects your costs
Mentimeter charges on the same day each month (or year) that you initially subscribed. If you signed up on the 15th of any month, you'll be charged on the 15th of every subsequent month unless you cancel auto-renewal beforehand. Yafee recommends cancelling at least 3 business days before your next billing date to avoid unexpected charges. Once you cancel, you'll lose access to paid features when your current subscription period ends, but you won't incur further charges.
Mentimeter pricing and subscription plans in singapore
Mentimeter offers four primary subscription tiers, each designed for different user needs and budgets.
| Plan name | Monthly cost (SGD) | Ideal for | Core features |
|---|---|---|---|
| Basic (Business) | S$16.20 | Small teams starting out | 1 active presentation, basic analytics |
| Pro (Business) | S$33.70 | Regular presenters and teams | Unlimited presentations, custom branding, team collaboration |
| Educational Basic | S$12.15 | Individual educators | Limited presentations, basic reporting tools |
| Educational Pro | S$20.25 | Educational institutions and departments | Unlimited content, collaboration tools, single sign-on (SSO) |
If you subscribe to an annual plan, your monthly equivalent cost will be lower than the figures shown above. However, cancelling before the annual period ends typically means you will not receive a refund unless specific legal conditions are met under Singapore's consumer protection framework (detailed in the section below).
How Mentimeter billing and auto-renewal work
Mentimeter charges your payment method automatically on your subscription anniversary date each month or year. For example, if you subscribe on 15 November, you'll be charged on 15 December, 15 January, and so forth. To prevent the next charge, you must cancel your subscription before that date arrives. Most subscription services, including Mentimeter, continue charging until you explicitly disable auto-renewal or cancel your account.
Your consumer rights when cancelling a digital service
Singapore's Consumer Protection (Fair Trading) Act grants you specific legal rights when cancelling subscriptions and digital services, and these protections are your strongest safety net if Mentimeter refuses to process your cancellation or disputes a refund.
Consumer protection (Fair trading) act and the cooling-off period
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel a consumer contract within 14 days of entering the contract without penalty, provided the digital service has not yet been substantially performed. This is called the "cooling-off period." If you cancel within this window, Mentimeter must refund any payment you've made, minus any reasonable costs for services actually provided.
After the 14-day cooling-off period expires, your right to cancel depends on Mentimeter's terms of service. However, you retain the right to cancel at any time if the company breaches its contract obligations or acts unfairly under consumer law. The Consumer Protection (Fair Trading) Act specifically prohibits unfair contract terms, including those that impose unreasonable penalties or prevent you from cancelling without significant costs.
Your legal position on refunds
Your entitlement to a refund depends on three factors: when you subscribed, how much of the service you've used, and whether Mentimeter has breached its contractual obligations. If you cancel within 14 days of signup and have made no significant use of the platform, you are entitled to a full refund under the cooling-off period. If you cancel after 14 days, your refund entitlement depends on Mentimeter's cancellation policy and whether any breach of contract has occurred. Yafee advises you to document the date you subscribed and the date you request cancellation, as this evidence is crucial if you need to escalate a dispute with the Consumers Association of Singapore.
Step-by-step guide to cancelling your Mentimeter subscription
Cancelling Mentimeter requires you to access your account dashboard, locate your subscription settings and formally request cancellation through your account or customer support.
Step 1: log in to your Mentimeter account
- Open your web browser and navigate to www.mentimeter.com
- Enter your email address and password to log in
- If you've forgotten your password, click "Forgot password?" and follow the recovery steps sent to your email
- Once logged in, you'll see your dashboard with your presentations and account settings
Step 2: navigate to your account settings and billing information
- On your dashboard, locate your profile menu, typically displayed as your name or profile icon in the top right corner
- Click on "Account settings," "Billing," or "Subscription" (exact label may vary depending on your account type)
- Business account users typically find this under "Settings" or "Manage subscription"
- Educational account users should look for "Institution settings" or "Billing information"
- You should now see your current plan, billing date, and payment method
Step 3: locate the cancellation or downgrade option
- Within your subscription settings, look for a button or link labelled "Cancel subscription," "Downgrade plan," or "Manage billing"
- Click the cancellation option
- Mentimeter may offer you the choice to downgrade to a free tier before permanent cancellation
- If you wish to cancel entirely, select "Cancel subscription" rather than downgrade
- Mentimeter will typically ask you to confirm your reason for cancellation and may offer you a discount to retain your business
Step 4: confirm cancellation and document your request
- Review the cancellation confirmation page, which will specify your final billing date and when access ends
- Take a screenshot or photograph of this confirmation for your records
- Note the exact date your access will terminate
- You should receive a cancellation confirmation email from Mentimeter within 24 hours
- Check your spam or promotions folder if the email does not appear in your inbox
- Forward this email to yourself as additional evidence of your cancellation request
Step 5: verify that auto-renewal has been disabled
- Return to your account settings after 24 hours
- Confirm that your subscription status now shows "cancelled" or "pending cancellation"
- If it still shows an active subscription, contact Mentimeter support immediately
- Check your email for any further charge notifications in the days before your final billing date
Mentimeter refunds and what you can expect
Your refund entitlement depends on when you cancelled relative to your purchase date and how much the service has been used.
Refunds within the 14-day cooling-off period
If you cancel your Mentimeter subscription within 14 days of your initial purchase and have not made substantial use of the platform, you are entitled to a full refund under the Consumer Protection (Fair Trading) Act. Mentimeter must process this refund to your original payment method within 14 days of receiving your cancellation request. Yafee recommends that you keep all cancellation confirmations and your initial purchase receipt as proof of your eligibility for a cooling-off refund.
Refunds after the 14-day cooling-off period
Once the cooling-off period expires, your refund entitlement depends on Mentimeter's published cancellation policy and the specific circumstances of your subscription. Most SaaS providers, including Mentimeter, do not offer refunds for subscription periods already commenced. However, you may be entitled to a partial refund if Mentimeter has not delivered the contracted service or has materially breached its service level agreement. If Mentimeter refuses a refund you believe you are entitled to, escalate your complaint to the Consumers Association of Singapore, which enforces consumer protection law and can investigate unfair practices.
Refund processing timeline
Mentimeter typically processes refunds within 14 days of your cancellation request. The time taken for the credit to appear in your bank account or on your credit card statement depends on your financial institution and may take an additional 5 to 10 business days. If you do not see a refund within 21 days, contact Mentimeter support with your cancellation confirmation and request confirmation of the refund status.
What happens after you cancel Mentimeter
Once your Mentimeter subscription ends, your access to paid features will cease, but your presentation data will generally remain available.
Access and data after cancellation
On your final billing date, you will lose access to all paid features such as unlimited presentations, custom branding and advanced analytics. Your stored presentations and data typically remain in your account as read-only content, allowing you to download or export them if needed. Log in to your account before your access expires and download any presentations you wish to keep in a compatible format such as PDF or CSV.
Reverting to the free plan
If you cancelled a paid subscription but did not select permanent account deletion, your account may automatically revert to Mentimeter's free tier. The free plan permits limited functionality (typically 1 active presentation and basic reporting) and no further charges will occur. If you wish to delete your account entirely rather than reverting to free access, contact Mentimeter support directly and request full account deletion.
Common mistakes that delay cancellation or trigger unexpected charges
Cancelling a subscription can feel straightforward, but several common pitfalls can delay the process or result in unwanted charges. Being aware of these traps protects your budget and simplifies the cancellation experience.
Mistake 1: confusing account deletion with subscription cancellation
Cancelling your subscription is not the same as deleting your account. When you cancel, you stop paying for future service but your account profile and presentation data typically remain accessible. Deleting your account completely removes all your data and is often irreversible. If you only wish to stop being charged, cancel your subscription. Only delete your account if you want all your data removed permanently and will never need to access your presentations again.
Mistake 2: cancelling after your billing date has passed
If your billing date is the 15th and you cancel on the 16th, you will have already been charged for the next billing cycle. You cannot recover this charge by cancelling after the fact. Always cancel before your billing date. Set a calendar reminder 7 days before your next billing date so you have ample time to process the cancellation.
Mistake 3: not saving your cancellation confirmation
If Mentimeter later claims they never received your cancellation request or disputes your refund entitlement, your confirmation email and screenshots are your primary evidence. Take screenshots of your cancellation request, the confirmation page, and the confirmation email. Store these documents securely for at least 12 months. If you escalate a dispute with the Consumers Association of Singapore, you will need this documentation.
Mistake 4: assuming downgrade is the same as cancellation
If Mentimeter offers you the option to "downgrade" rather than fully cancel, you will still incur charges for the lower-tier plan. If you want to stop all payments, select full cancellation, not downgrade. Yafee has seen many users inadvertently downgrade, thinking they've cancelled, only to discover charges continuing a month later.
Checklist for a successful Mentimeter cancellation
Use this checklist to ensure you've completed every necessary step before your cancellation is finalised.
| Task | Completed | Due date |
|---|---|---|
| Note your current Mentimeter billing date | Yes / No | Today |
| Log in to your Mentimeter account and navigate to subscription settings | Yes / No | Today |
| Download or export any presentations you wish to keep | Yes / No | 3 days before cancellation |
| Submit your cancellation request | Yes / No | 7 days before your next billing date |
| Screenshot the cancellation confirmation page and save the confirmation email | Yes / No | Immediately after cancellation |
| Verify in your account settings that subscription status shows "cancelled" | Yes / No | 24 hours after cancellation |
| Check your bank statement for unexpected charges after your final billing date | Yes / No | 14 days after final billing date |
If Mentimeter refuses to cancel or disputes your refund
Your consumer rights in Singapore extend beyond Mentimeter's own processes. If the company refuses to cancel your subscription or wrongfully denies a refund you are legally entitled to, you have formal escalation routes.
Escalation steps if cancellation is refused
- Email Mentimeter support directly at their registered office address with your cancellation request and a copy of your screenshots
- Keep all correspondence for your records
- Allow Mentimeter 14 days to respond to your email
- If they fail to respond, this itself is a breach of consumer communication standards
- If Mentimeter refuses or ignores your cancellation request, file a complaint with the Consumers Association of Singapore
- Visit www.case.org.sg and select "Make a complaint"
- Provide your cancellation evidence, correspondence with Mentimeter and your account details
- The Consumers Association investigates breaches of the Consumer Protection (Fair Trading) Act on your behalf
- The Consumers Association may compel Mentimeter to process your cancellation and refund or impose penalties for non-compliance
Disputing a wrongful refund denial
If you cancelled within 14 days and Mentimeter refuses to refund your payment, submit a formal complaint to the Consumers Association of Singapore with evidence of your subscription date and cancellation date. If your dispute involves a credit card payment, contact your card issuer and request a chargeback or dispute resolution through their fraud department. Your bank can reverse charges for goods or services not delivered as promised under Singapore's banking regulations. Yafee advises documenting every communication with Mentimeter so that you have a clear timeline if formal intervention becomes necessary.
Mentimeter contact information and cancellation address for singapore
For all cancellation correspondence, direct your requests to Mentimeter's registered office. In Singapore, Mentimeter AB operates under its international terms but is subject to the Consumer Protection (Fair Trading) Act. Send cancellation requests by email to Mentimeter's support portal or registered contact address. If you require formal notice for legal purposes, address your cancellation request to Mentimeter AB's registered office in Sweden, but cc Mentimeter's Singapore support team to ensure local receipt and processing.
Yafee has guided thousands of consumers through subscription cancellations across software and SaaS platforms, and the same legal principles that protect you when cancelling Mentimeter apply across the entire digital service industry. Your right to cancel, your cooling-off period, and your protection under consumer law are not negotiable. If Mentimeter resists your cancellation or disputes a refund you are legally entitled to, do not hesitate to escalate to the Consumers Association of Singapore. Yafee remains your trusted resource for understanding your rights and executing flawless cancellations every time.