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Frequently asked questions
Cancel Inflow: The Right Way
How to cancel Inflow: your complete step-by-step guide for singapore users
Understanding Inflow and why you might want to cancel
Inflow is a subscription-based coaching and community platform engineered to help you manage focus, productivity, and ADHD-related challenges through structured learning modules, co-working sessions, and peer support networks.
The service operates on recurring monthly or annual billing cycles and you can access it via mobile apps (iOS and Android) or through Inflow's web platform. If you subscribed on the web, you may have benefited from a 7-day free trial; however, subscriptions purchased through Apple App Store or Google Play Store follow their respective trial policies, not Inflow's own terms.
If Inflow no longer meets your needs, or if your priorities have shifted, you have the right to cancel without penalty or hidden charges. At Yafee, we ensure you understand exactly how to execute that cancellation cleanly and without surprises.
Who uses Inflow and typical pricing
Inflow targets professionals and students seeking structured attention-management and ADHD support. Monthly subscriptions typically range from SGD 10 to SGD 20 per month, depending on promotions and your region. Annual plans offer better value if you commit upfront, but monthly billing is a safer entry point if you are uncertain about long-term use.
The exact price you see depends on your device, any active discounts, and whether you subscribe through Inflow's website or via an app-store intermediary.
When you should consider cancelling
You might cancel if the structured modules do not align with your learning style, the community feel does not resonate with you, cost exceeds perceived value, or your ADHD management priorities have changed. Whatever your reason, you are entitled to cancel at any stage without justification.
Your consumer rights under singapore law
Before you cancel, understanding your legal position strengthens your negotiating stance and protects you against unfair treatment.
The consumer protection (Fair trading) act and digital subscriptions
In Singapore, the Consumer Protection (Fair Trading) Act governs all traders, including digital service providers like Inflow. This Act prohibits misleading or deceptive conduct, including deliberately obscuring cancellation methods, hiding refund eligibility, or charging unexpectedly after you cancel.
Under this framework, Inflow must provide clear information about subscription terms, renewal dates, and cancellation procedures before you commit. If these details are buried, vague, or absent, the Consumer Association of Singapore (CASE) can investigate your complaint on your behalf.
Your legal position: You have the right to transparent contract terms, a clear cancellation route, and protection against unfair renewal practices. If Inflow breaches these duties, you can escalate to CASE (consumerassociation.sg) at no cost.
Your right to a cooling-off period and refunds
Under Singapore's distance-selling rules, you are entitled to a cooling-off period for digital services purchased remotely. Inflow honours a 7-day refund window on web purchases, provided you request it within 7 days of your first payment and have not made substantial use of the service.
For subscriptions purchased through Apple App Store or Google Play Store, refund policy is controlled by Apple and Google, not Inflow. If you are denied a refund you believe you deserve, document your transaction history and contact CASE for escalation. Both Apple and Google maintain appeal processes that CASE can help you navigate.
How to cancel Inflow based on your subscription platform
Your cancellation method depends entirely on which platform you used to subscribe-web, iOS, or Android.
Cancelling via apple app store (iOS)
If you subscribed through your iPhone or iPad, you must cancel through Apple's Settings app, not by uninstalling Inflow.
- Open Settings on your iPhone or iPad and tap your name at the top.
- On older iOS devices, this option may appear under "iTunes & App Store" instead.
- Select Subscriptions from the menu.
- You will see a list of your active subscriptions across all apps.
- Locate Inflow in your active subscriptions list and tap it.
- Tap "Cancel Subscription" and confirm your choice when prompted.
- Apple will ask you to confirm you want to cancel; select "Confirm Cancellation".
- Apple will display your cancellation date and the exact date your access ends-usually the end of your current billing period.
- Your next charge will not occur after this date.
- Take a screenshot of the cancellation confirmation screen for your records.
Critical warning: Simply uninstalling the Inflow app does not cancel your subscription. Your payment method will continue to be charged at each renewal until you complete the steps above in the Settings app.
Cancelling via google play store (Android)
If you subscribed through an Android device, you must cancel through the Google Play Store app or website, not by uninstalling Inflow.
- Open the Google Play Store app on your Android device.
- Alternatively, you can log into play.google.com on a web browser and follow the same process.
- Tap your profile icon in the top-right corner.
- This opens your Google account menu.
- Select "Manage subscriptions" from the dropdown menu.
- Find Inflow in your active subscriptions list and tap it.
- If you have many subscriptions, use the search function to locate Inflow quickly.
- Tap "Cancel subscription" and follow the prompts to confirm.
- Google Play will ask for confirmation and may offer a discount to retain you; you can decline this offer.
- Google will confirm your cancellation and display the exact date your access ends.
- Usually this is the end of your current billing period.
- Screenshot the cancellation confirmation for your records.
Important: Uninstalling the Inflow app does not cancel your subscription. You must follow the steps above in Google Play Store to prevent recurring charges.
Cancelling via inflow's website
If you subscribed directly through Inflow's website (not via an app store), you must cancel through your Inflow account dashboard.
- Visit Inflow's website and log into your account using your email and password.
- Navigate to your account settings or billing section.
- This is typically found in a "Profile", "Settings", or "Account" menu.
- Locate the "Subscriptions" or "Billing" section where your active plan is displayed.
- You will see your plan name, billing cycle (monthly or annual), and next renewal date.
- Select the option to "Cancel Subscription" or "Downgrade to Free Plan".
- Inflow may ask why you are leaving; you can provide feedback or skip this step.
- Confirm your cancellation when prompted.
- Inflow will send you a confirmation email immediately after cancellation.
- Check your email inbox (and spam folder) for the confirmation message, which will state your cancellation date and final access date.
- Save or screenshot this email for your records.
If you cannot find the cancellation option in your dashboard, contact Inflow's customer support via their website contact form or email address and request manual cancellation. Under consumer law, they must honour a written cancellation request within a reasonable timeframe.
Understanding inflow's pricing and billing cycles
Before you cancel, reviewing Inflow's current pricing structure helps you assess whether better value exists elsewhere or whether a pause is more cost-effective than permanent cancellation.
| Plan Type | Billing Cycle | Approximate Cost (SGD) | Best For | Cancellation Impact |
|---|---|---|---|---|
| Monthly Subscription | Month-to-month | SGD 10-20 | Testing the service or flexible commitment | Immediate; no penalty |
| Annual Subscription | Yearly upfront | SGD 100-200 | Committed users seeking better value | Check Inflow's refund policy on early cancellation |
| Free Trial (Web) | 7 days | SGD 0 | First-time users evaluating the platform | Cancel before day 7 to avoid first charge |
Note that annual subscribers should check whether Inflow offers prorated refunds if you cancel before the full year elapses. This is not guaranteed, but requesting it aligns with fair-trading principles. Yafee recommends contacting Inflow support directly to clarify this before committing to annual billing.
What happens after you cancel Inflow
Cancellation is straightforward, but understanding what occurs after you submit your request prevents confusion and ensures a clean exit.
Your access and data after cancellation
Once you cancel, your access to Inflow continues until the end of your current billing period. For example, if you subscribe monthly and cancel on 15 March, you retain access until 30 April. You will not be charged again after your final access date.
Your personal data (account history, coaching notes, community interactions) may remain on Inflow's servers. If you want your data deleted entirely, submit a separate data deletion request to Inflow's support team; this is your right under Singapore's Personal Data Protection Act.
Confirmation and record-keeping
Within 24 hours of cancellation, you should receive a confirmation email from Apple, Google Play, or Inflow directly. This email will clearly state:
- Your cancellation date.
- Your final access date (usually the end of your current billing period).
- Confirmation that no further charges will be applied.
- Any available refund options (if applicable).
Save this email permanently. If a charge appears on your account after your cancellation date, you have documentary proof that you cancelled. Yafee advises checking your bank or payment provider's transaction history monthly for the next 3 months to confirm no phantom charges occur.
If your cancellation is not processed
If you receive a charge after your cancellation date, take these steps immediately:
- Retrieve your cancellation confirmation email and screenshot.
- Contact your payment provider (bank, credit card company, or PayPal) and dispute the charge as "unauthorized" or "service cancelled".
- Most payment providers offer a dispute window of 60-90 days from the charge date.
- Email Inflow support with your cancellation confirmation and the unauthorized charge date, requesting an immediate refund.
- If Inflow does not respond within 5 business days, escalate to the Consumer Association of Singapore (CASE) at consumerassociation.sg.
Requesting a refund from Inflow
Cancellation and refunds are not automatic; you must request one separately if you believe you qualify.
When you are eligible for a refund
You may be entitled to a refund if:
- You cancel within 7 days of your first payment (cooling-off period for web purchases).
- You have made minimal use of the service (not completed multiple modules or attended sessions).
- You discover Inflow's terms are misleading or the service is materially different from what was advertised.
- You cancel an annual subscription very shortly after purchase and Inflow offers prorated refunds (not guaranteed).
For app-store purchases, Apple and Google control refund eligibility, and their policies differ. Generally, Apple offers refunds up to 7 days after purchase if you request them through the App Store; Google Play offers similar flexibility.
How to request a refund
- Log into your Inflow account or your app-store account (Apple or Google).
- Locate your purchase history and the Inflow subscription transaction.
- Select the option to "Request Refund" or "Report a Problem" on that transaction.
- For Apple: Settings > [Your Name] > Subscriptions > Inflow > "Report a Problem".
- For Google Play: Play Store > Profile > Manage Subscriptions > Inflow > [Menu] > Report a Problem.
- Provide a clear reason: "Cooling-off period" or "Service not as described" are the strongest claims.
- Submit your request and wait for confirmation.
- If denied, escalate to CASE with your cancellation confirmation and a description of why the refund was appropriate.
Yafee recommends requesting refunds within 7 days of purchase to maximize approval likelihood.
Common mistakes to avoid when cancelling Inflow
Cancelling is simple once you know where to look, but small oversights can leave you exposed to surprise charges or confusion.
Mistake 1: uninstalling the app instead of cancelling in settings
Many users assume that deleting the Inflow app from their device stops all charges. This is false. The app is merely a portal to the service; your subscription lives in Apple's, Google's, or Inflow's billing system. Uninstalling the app has no effect on your subscription status. You must cancel through Settings (iOS), Google Play (Android), or Inflow's website. Check the relevant section above for your device to ensure you cancel correctly.
Mistake 2: missing the cooling-off window
If you purchased a 7-day free trial on the web and want a refund, you must request it before day 8. After the 7-day window closes, your first charge will be final. Set a reminder on day 6 of your trial if you are uncertain about continuing.
Mistake 3: cancelling without saving confirmation
If you do not screenshot or save your cancellation confirmation email, you have no proof if a charge appears later. Inflow and the app stores may not have detailed records accessible to you. Always save confirmation documents for at least 6 months after cancellation.
Mistake 4: not checking for a refund eligibility message
When you cancel, Apple, Google, or Inflow may display a message offering a refund if you have not used the service extensively. Read this message carefully; if you are eligible and no refund is offered automatically, contact support and request one explicitly.
Mistake 5: confusing cancellation with a pause or downgrade
Some services offer a "pause subscription" or "downgrade to free" option instead of full cancellation. If you only want to suspend access temporarily, a pause may be better; if you want a permanent exit, select "cancel" or "delete subscription" explicitly. Check the wording on your confirmation to ensure you chose the right action.
Comparing Inflow with similar services
Before you finalize cancellation, you may want to explore whether another platform better serves your needs.
| Service | Focus Area | Pricing (approx.) | Trial Period | Cancellation Ease |
|---|---|---|---|---|
| Inflow | ADHD coaching and community | SGD 10-20/month | 7 days (web) | Fair (platform-dependent) |
| Headspace | Meditation and mindfulness | SGD 12-15/month | 7 days | Easy |
| Calm | Sleep, meditation, and focus | SGD 10-18/month | 7 days | Easy |
| BetterHelp | Therapy and counselling | SGD 18-25/week | 1 week therapy trial | Simple |
If cost is your primary concern, Headspace and Calm offer similar features at comparable prices. If ADHD-specific support is essential, Inflow remains specialized. Yafee recommends testing a competitor's free trial before you cancel Inflow, so you can transition smoothly without losing momentum on your wellness routine.
Your checklist before and after cancelling Inflow
Use this checklist to ensure you cancel cleanly and protect yourself legally.
Before cancellation
- Confirm which platform you used to subscribe (Apple, Google Play, or web).
- Log into that platform and verify your Inflow subscription is listed as active.
- Note your next renewal date and current billing cycle (monthly or annual).
- If applicable, decide whether you want to request a refund or simply let the subscription lapse.
- Take a screenshot of your subscription page as evidence of current status.
During cancellation
- Follow the exact steps for your platform (iOS, Android, or web) from the sections above.
- Confirm cancellation when prompted; do not skip or dismiss the confirmation dialog.
- Immediately screenshot the confirmation screen showing your cancellation date.
- Write down the date and time you cancelled for your personal records.
After cancellation
- Wait for a confirmation email from Apple, Google Play, or Inflow (within 24 hours).
- Save this email permanently; do not delete it.
- Check your email spam folder if the confirmation does not arrive within 24 hours.
- Monitor your bank statement or payment method for the next 3 months to confirm no charges occur after your final access date.
- If a charge appears after cancellation, immediately contact your payment provider and escalate to CASE.
Escalation: what to do if Inflow refuses to cancel
In rare cases, a company may make cancellation deliberately difficult or refuse your request. You have legal recourse.
If Inflow does not process your cancellation within 5 business days of your request, or if they impose unexpected fees or barriers, document everything and contact the Consumer Association of Singapore (CASE) at consumerassociation.sg or telephone 6100 0315. CASE is Singapore's statutory consumer watchdog and can investigate unfair trading practices under the Consumer Protection (Fair Trading) Act.
Provide CASE with:
- Your cancellation request (screenshot or email proof).
- Confirmation that Inflow has not honoured it.
- Any unauthorized charges that followed.
- The date and method you attempted to cancel.
CASE will contact Inflow on your behalf and can compel them to refund unfair charges or process your cancellation without delay. This service is free and highly effective.
Summary: cancel Inflow with confidence
Cancelling Inflow is straightforward once you identify your subscription platform and follow the correct steps. Whether you subscribed via Apple App Store, Google Play Store, or Inflow's website, you have a clear, legal cancellation route. Under Singapore's Consumer Protection (Fair Trading) Act, you are protected against unfair practices, hidden charges, and deceptive cancellation barriers.
If Inflow does not honour your cancellation or attempts to charge you after you have cancelled, escalate to the Consumer Association of Singapore immediately. Yafee exists to guide you through these processes and ensure you understand your rights; our guides have helped thousands of consumers cancel subscriptions cleanly and without legal complications. Remember to save your cancellation confirmation, monitor your payments for 3 months, and escalate promptly if anything goes wrong.
For more detailed guidance on managing digital subscriptions and consumer rights in Singapore, visit Yafee at yafee.com. Our team of contract law specialists is ready to support you at every step.