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Frequently asked questions
Cancel Gptzero: Step-by-Step Guide
How to cancel GPTZero in singapore and reclaim your refund rights
Understanding GPTZero and why you might cancel
GPTZero is a subscription-based AI detection tool used by educators, content creators, and organisations to identify artificially-generated text and verify content authenticity. The service operates on both free and premium tiers, with premium plans offering expanded scan limits, batch processing for teams, and institutional features. You may use GPTZero to review student work, audit bulk content, or detect plagiarism across your workplace.
If you have purchased a paid plan and now wish to discontinue your subscription, you are entitled to understand your options under Singapore consumer law. Many users discover that paid features become unnecessary after initial use, or they transition to competing tools. At Yafee, we guide subscribers through cancellation procedures, refund entitlements, and your consumer protection rights. This guide ensures you exercise your legal position with clarity and confidence.
Common reasons for cancellation
Users typically cancel GPTZero when academic terms conclude, when they upgrade to institutional licences that render individual subscriptions redundant, or when they switch to alternative plagiarism detection platforms. Some discover the free tier meets their actual needs once they understand usage limitations. Others cancel after discovering subscription costs exceed their budget or workload requirements.
Why your cancellation options matter
GPTZero's published policies contain inconsistencies that directly affect your refund entitlement. The Terms of Use state that all sales are final and non-refundable, yet the Privacy Policy references a one-month full refund window for new customers. These conflicting terms create legal ambiguity. Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you by invalidating unfair contract terms and ensuring suppliers clarify their actual policy before payment.
Your consumer rights under singapore law
Singapore's primary consumer protection framework applies to digital services purchased from overseas suppliers, including GPTZero.
The consumer protection (Fair trading) act and your position
The CPFTA (Chapter 52A of the Singapore Statutes) mandates that suppliers deliver services with reasonable care and skill, and prohibits misleading conduct regarding refunds, cancellations, and contract terms. Because GPTZero accepts Singapore-based customers and processes payments in SGD, the Act applies to your transaction regardless of the company's overseas incorporation. This means GPTZero cannot hide behind its foreign status to avoid consumer protections.
Under the CPFTA, unfair contract terms are unenforceable. If GPTZero's website presents contradictory refund policies without clarifying which applies to you, this constitutes a misleading statement under section 10 of the Act. You have the right to request written confirmation of the actual policy applicable to your subscription before cancellation, and to demand a refund if the company applied a different policy than the one you relied upon during purchase.
Your legal position: If you purchased a subscription, you hold contractual and statutory rights. You may cancel at any time, and you may claim a refund if (a) GPTZero failed to deliver the service with reasonable care, (b) the cancellation policy was misrepresented, or (c) the service materially failed to match the description at the point of purchase. If GPTZero refuses a legitimate refund, you may lodge a complaint with the Consumers Association of Singapore (CASE) or initiate a chargeback through your bank.
Chargebacks and payment protection
If you paid GPTZero by credit card or debit card, your bank provides an additional safety layer. If GPTZero denies a refund you believe is justified under the CPFTA, you may request a chargeback from your card issuer. The bank investigates and, if the evidence supports your claim, reverses the charge. Retain all emails, receipts, and payment confirmations to support your chargeback claim.
Escalation to the consumers association of singapore
If GPTZero refuses to honour your cancellation or refund request without lawful justification, lodge a formal complaint with CASE. CASE mediates disputes between consumers and traders across Singapore. You must provide written evidence: subscription confirmation emails, payment receipts, screenshots of GPTZero's published policies, and records of your cancellation request and the company's response. CASE investigates at no cost and may direct GPTZero to refund you if the complaint succeeds. At Yafee, we recommend documenting every interaction before escalation.
GPTZero pricing and subscription plans
Understanding GPTZero's cost structure helps you assess whether cancellation aligns with your usage and budget.
| Plan | Monthly cost (SGD) | Annual cost (SGD) | Scans per month | Best for |
|---|---|---|---|---|
| Free | $0 | $0 | 2 | Occasional users, testing the tool |
| Premium | $12-15 | $120-150 | Unlimited | Individual educators and small teams |
| Pro | $20-25 | $200-250 | Unlimited plus batch processing | Content creators and growing teams |
| Institutional | Custom | Custom | Unlimited organisation-wide | Schools, universities, large enterprises |
Annual subscriptions typically offer a discount compared to month-to-month billing. If you purchased an annual plan, your cancellation timing affects refund calculations under the CPFTA.
Cancellation methods and step-by-step instructions
GPTZero allows cancellation through three channels: the website dashboard, Apple App Store (iOS), or Google Play Store (Android). Your chosen route determines processing speed, refund eligibility, and follow-up documentation.
Cancel through the GPTZero website dashboard
Cancelling directly via the website provides immediate confirmation and is the route Yafee recommends for clearest documentation.
- Navigate to the official GPTZero website and sign into your account with your registered email and password.
- If you have forgotten your password, click "Forgot password" and follow the reset link sent to your email.
- Locate your account settings or billing section, typically accessible from a menu icon or "My Account" link in the top-right corner of the dashboard.
- Select "Subscriptions", "Billing", or "Plans" to view your active subscription details.
- Identify your current plan and click "Cancel subscription" or "Downgrade to free" next to your active plan.
- GPTZero will present a cancellation confirmation screen. Review the refund terms displayed.
- Click "Confirm cancellation" to finalise.
- Screenshot the confirmation page and forward it to your email address for your records.
- Check your email inbox within 2 hours for a cancellation confirmation from GPTZero. If you do not receive confirmation, contact GPTZero support with your screenshot as proof.
Cancel via apple app store (iOS)
If you subscribed through the Apple App Store, cancellation is managed through your Apple account, not GPTZero directly.
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile picture in the top-right corner and select "Subscriptions".
- Locate GPTZero in your active subscriptions list and tap it.
- Tap "Cancel Subscription" or "Manage" to view cancellation options.
- Confirm cancellation by following the on-screen prompts.
- Apple will send a cancellation email to your iTunes account email address. Retain this email as proof.
Note: Apple processes App Store subscriptions according to Apple's refund policy, which is separate from GPTZero's policy. App Store refunds are typically limited to 14 days from purchase; cancellations after this period end your subscription without a refund.
Cancel via google play store (Android)
Android subscribers cancel through Google Play, similar to the App Store process.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner and select "Payments and subscriptions", then "Subscriptions".
- Find GPTZero and tap it.
- Select "Cancel subscription".
- Review the refund eligibility message and confirm cancellation.
- Google will email confirmation to your Google account email. Save this email as evidence.
Google Play subscriptions follow Google's refund policy: within 48 hours of purchase, you are eligible for a full refund; thereafter, cancellation terminates the subscription without a refund unless the service failed to deliver.
Refund policy and your entitlements
GPTZero's refund eligibility depends on when you purchased, how long you have held the subscription, and which terms you can prove were presented to you.
GPTZero's stated refund terms
As of this guide's publication, GPTZero's Terms of Use claim all purchases are non-refundable. However, the company's Privacy Policy contradicts this by stating new users may request a full refund within one month of purchase. This inconsistency is legally significant under the CPFTA.
If you purchased within the past 30 days, you have grounds to request a full refund. Email GPTZero support citing the Privacy Policy provision and requesting a refund. Document your purchase date (visible on your billing receipt) and the date you submit the refund request. Provide screenshots of both the non-refundable clause in the Terms and the one-month refund provision in the Privacy Policy, demonstrating the contradiction.
Refunds beyond 30 days
If you purchased more than 30 days ago but the service failed to deliver (such as scanning errors, downtime preventing access, or features misrepresented at point of sale), you may claim a refund under the CPFTA's "reasonable care and skill" obligation. You must provide evidence of the failure: error messages, screenshots, email correspondence with support showing the problem unresolved, or performance data showing unacceptable downtime.
Requesting your refund from GPTZero
- Locate GPTZero's support contact email, typically listed at the bottom of their website or in account settings.
- Compose a formal refund request email containing: your account email address, your subscription plan and purchase date, a clear statement of your reason for requesting a refund (e.g., "Purchased within 30 days, citing the one-month refund window in your Privacy Policy" or "Service failed to deliver adequate scanning due to [specific failure]"), and screenshots of all relevant evidence (purchase receipt, policy screenshots, error messages, support correspondence).
- Send the email and retain a copy for your records.
- GPTZero typically responds within 5-7 business days. If the response approves a refund, note the refund timeline (usually 5-10 working days to your original payment method).
- If GPTZero denies your refund without justification, Yafee recommends proceeding to CASE escalation (detailed below).
Timeline and what happens after cancellation
Cancellation and refund processing follow distinct timelines depending on your payment method and subscription status.
Immediate effects of cancellation
Upon confirming cancellation, your paid subscription ends immediately. You retain access to your account and any data until the end of your current billing cycle (if paid monthly) or your renewal date (if paid annually). GPTZero will not charge you again after cancellation, even if your card remains on file.
Refund processing timeline
If GPTZero approves your refund request, funds return to your original payment method within 5-10 working days. If you paid by credit card or debit card, your bank processes the credit and it appears on your statement within one to two billing cycles. If you paid via a digital wallet (PayPal, Apple Pay, Google Pay), the refund reaches your wallet account within 3-5 working days.
After cancellation: account access and data
Your GPTZero account remains accessible after cancellation, allowing you to download any reports or historical scan data. You may reactivate a paid plan at any time, though reactivation requires a new payment and does not restore previous refund eligibility unless CASE or your bank initiates a chargeback.
Common mistakes when cancelling GPTZero
Cancellation missteps are recoverable, but avoiding them streamlines the process and strengthens your position if you later claim a refund.
Failing to screenshot your refund policy before cancelling
GPTZero may update its published policies without notice, erasing evidence of what you saw during purchase. Before you cancel, screenshot the refund and cancellation terms from GPTZero's website, app store listing, and Terms of Use. Label these images with the date captured. If GPTZero later disputes your refund claim, these screenshots prove the policy you relied upon.
Cancelling without requesting a refund
Do not assume cancellation automatically triggers a refund. Cancellation and refund are separate actions. If you cancel and do not explicitly request a refund within 30 days of purchase, you forfeit your statutory refund entitlement under GPTZero's own policy. Always submit a separate, formal refund request email even if you have already cancelled, citing the specific policy basis (e.g., the one-month Privacy Policy window or service failure under CPFTA section 13).
Relying on app store cancellation alone without contacting GPTZero
If you subscribed via Apple App Store or Google Play, cancelling through the app store does not automatically trigger a refund from GPTZero. The app store only terminates your recurring payment. GPTZero must independently authorise any refund beyond the app store's own 14-48 hour window. Contact GPTZero support directly with your app store subscription confirmation to pursue a refund.
Not preserving payment and cancellation evidence
Emails, receipts, screenshots, and support correspondence are your proof of purchase, policy, cancellation, and refund requests. Save these in a dedicated folder. If you must escalate to CASE, you must present all evidence in written form. Digital hoarding is your insurance policy.
Escalation: filing a complaint with CASE
If GPTZero refuses a refund you believe is legally justified, formal escalation protects your interests without legal fees.
- Visit the Consumers Association of Singapore website (case.org.sg) and navigate to the "Complaints" or "File a Complaint" section.
- Complete the online complaint form, providing your name, contact details, and a chronological narrative of your transaction: purchase date, plan, refund request date, GPTZero's response (if any), and the reason you believe the refund is justified (e.g., "Purchased within 30 days; Privacy Policy explicitly authorises refund within one month").
- Attach supporting documents as PDFs: purchase receipt, screenshots of GPTZero's refund policies, your refund request email, GPTZero's response (if received), and any evidence of service failure (screenshots of errors, downtime records, support correspondence).
- Submit the form and CASE will acknowledge receipt within 2 business days, assigning a reference number.
- CASE then contacts GPTZero to request a response. This process typically takes 14-21 days.
- Once CASE receives GPTZero's response, an officer reviews both sides and may mediate. If CASE determines the complaint is valid, it directs GPTZero to refund you. Most cases are resolved within 30-45 days from complaint submission.
Comparison: cancellation paths and refund likelihood
Your cancellation route and timing affect refund success rates. Use this table to identify your strongest option.
| Scenario | Cancellation method | Refund likelihood | Best next step |
|---|---|---|---|
| Purchased within 30 days, citing Privacy Policy | Website dashboard (direct email support) | High (GPTZero's own policy) | Request refund by email; escalate to CASE if denied |
| Purchased via App Store within 14 days | Apple App Store, plus GPTZero direct request | High (Apple refund + CPFTA claim) | Request refund through App Store first; if denied, contact GPTZero |
| Purchased via Google Play within 48 hours | Google Play, plus GPTZero direct request | High (Google refund + CPFTA claim) | Request refund through Google Play first; if denied, contact GPTZero |
| Service failed; purchased outside 30 days | Website dashboard + formal refund request | Medium to high (CPFTA section 13 claim) | Request refund citing service failure; escalate to CASE with evidence |
| Policy contradiction discovered; any timing | Website dashboard + CASE complaint | High (CPFTA unfair terms provision) | Request refund citing conflicting policies; file CASE complaint with screenshots |
| Cancelled without refund request; past 30 days | Email GPTZero support immediately | Low unless service failure proven | Request refund by email; escalate to CASE only if service failure documented |
Checklist for successful cancellation and refund
Use this checklist to ensure you complete every step and preserve your evidence.
- Screenshot GPTZero's refund and cancellation policies from the website before you cancel (label with date).
- Record your subscription start date and current payment amount from your billing receipt.
- Log into your GPTZero account and locate the cancellation button in account settings or billing.
- Screenshot the cancellation confirmation page after you click "Confirm cancellation".
- Compose a formal refund request email to GPTZero support, citing the specific policy basis (one-month Privacy Policy window or service failure under CPFTA).
- Send the refund request and retain a copy.
- Await GPTZero's response (typically 5-7 business days).
- If approved, monitor your payment method for the refund credit within 5-10 working days.
- If denied without clear justification, gather all evidence (purchase receipt, policy screenshots, emails, CPFTA legislation printout) and file a CASE complaint.
- Monitor your CASE reference email for updates; respond promptly to any CASE officer requests for additional information.
Contact details for escalation and support
If you need to escalate your cancellation or refund dispute, use these official contacts.
Consumers Association of Singapore (CASE):
Postal address: 170 Ghim Moh Road, Singapore 279621
Phone: +65 6100 0315 (Office hours: Monday-Friday, 9:00 am-5:00 pm)
Online complaint form: case.org.sg/complaints
Email: [email protected]
Your bank (for chargeback):
Contact your credit card or debit card issuer's customer service line. You can typically access this from your bank's website or the back of your card. Request a chargeback and provide your bank with copies of your evidence (purchase receipt, cancellation confirmation, refund request email, GPTZero's denial).
Note on GPTZero direct contact:
GPTZero does not publish a mailing address in Singapore. All communication occurs via email support or through your online account. If you cannot locate the support email, visit the GPTZero website footer or account settings menu for the contact form or support email address. When you contact GPTZero, always specify that you are a Singapore consumer and that your rights are protected under the Consumer Protection (Fair Trading) Act.
Final guidance: deciding whether to cancel
Cancellation is your right under Singapore law, and Yafee has helped thousands of consumers navigate cancellation and refund processes with clarity and confidence. If you have decided to cancel GPTZero, follow the steps outlined above, preserve all evidence, and contact CASE if GPTZero refuses a justified refund. Your consumer protections are not dependent on the supplier's goodwill; they are statutory obligations.
If you remain uncertain about whether cancellation aligns with your needs, Yafee recommends reviewing your actual usage over the past 30 days. If you have used fewer than 5 scans, the free tier likely meets your future needs, and the refund justifies switching. If you have used the service regularly but find pricing unsustainable, consider downgrading to the free plan rather than full cancellation, allowing you to retain your account and reactivate paid access if circumstances change. Whatever you decide, act within 30 days of purchase to preserve your strongest refund entitlement under GPTZero's Privacy Policy. Contact CASE for further guidance at any stage-their advice is free, confidential, and tailored to your specific situation.