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Frequently asked questions
Cancel Filmmaker Pro: The Right Way
How to cancel Filmmaker Pro in singapore and protect your rights
What Filmmaker Pro is and why you might want to cancel
Filmmaker Pro is a subscription-based video editing application available on iOS, Android, and desktop platforms. The app delivers editing tools, effects, chroma key functionality, overlays, and audio features designed to help you create and export videos quickly without complex software.
You might consider cancelling if the app crashes during editing sessions, if you discover that exporting videos requires a premium tier you did not expect, or if the subscription no longer aligns with your creative needs. Whatever your reason, understanding your cancellation options and your consumer rights under Singapore law will help you exit cleanly and avoid unexpected charges.
Where Filmmaker Pro is available
The app distributes through the Apple App Store for iOS devices, Google Play for Android, and directly via the developer's website. Your cancellation method depends entirely on where you subscribed, so identifying your purchase platform is your first critical step.
Why identifying your platform matters
If you subscribed through Apple, you cancel via your Apple ID settings. If you subscribed through Google Play, you cancel through the Play Store. If you purchased directly from the developer's website, you cancel through your account or contact their support team. Each platform has different cancellation procedures and refund policies.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital subscriptions.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription within 14 days of purchase if the subscription was not purchased in person at the seller's physical premises. This is your statutory "cooling-off period". Furthermore, the supplier must provide you with clear information about the cancellation process, the cost, and the auto-renewal terms before you complete your purchase. If Filmmaker Pro failed to disclose these terms clearly, you may cancel outside the 14-day window and claim a refund. Consequently, your first step is to verify whether you received proper notice of auto-renewal terms when you subscribed.
What happens if the company refuses to cancel
If Filmmaker Pro refuses your cancellation request or denies a refund you believe you are entitled to, escalate your complaint to the Consumers Association of Singapore (CASE). CASE operates as Singapore's primary consumer dispute resolution body and can investigate on your behalf at no cost. In accordance with CASE guidelines, provide written evidence of your subscription purchase, your cancellation request, and the company's response. Nevertheless, document every interaction with the company before escalating-screenshots, email confirmations, and transaction records strengthen your case significantly.
Filmmaker Pro pricing and plan options
Pricing varies by region and subscription tier, so you must verify current rates before committing to or cancelling a plan.
Current pricing in singapore
Visit the official Filmmaker Pro app store listing or log into your account to confirm the exact SGD price and plan structure. Do not rely on third-party websites or outdated estimates, as app store pages always display the most accurate pricing for your region and currency. The developer adjusts pricing periodically, and regional rates differ based on local payment processing costs and market conditions.
| Plan tier | Billing cycle | Typical features | Best for |
|---|---|---|---|
| Free version | One-time | Basic editing, watermarked exports | Casual users testing the app |
| Monthly subscription | Monthly renewal | Full editing suite, ad-free | Short-term trial or light users |
| Annual subscription | Yearly renewal | Full features, typically discounted rate | Budget-conscious regular users |
| Lifetime access | One-time payment | Permanent full access | Serious filmmakers and long-term users |
Methods to cancel Filmmaker Pro
Your cancellation method depends on which platform you used to subscribe.
Cancellation through apple app store (iOS)
If you subscribed via your Apple ID on iPhone or iPad, you cancel directly through your Apple settings. This method takes under two minutes and stops auto-renewal immediately. You must cancel at least 24 hours before your next billing date to prevent a charge.
- Open the Settings app on your iPhone or iPad.
- Tap your name or Apple ID at the top of the screen.
- Select "Subscriptions" from the menu.
- You will see a list of all active subscriptions linked to your Apple ID.
- Find and tap "Filmmaker Pro" in the subscriptions list.
- If you have multiple subscriptions, scroll down to locate it by name.
- Tap "Cancel Subscription" at the bottom of the screen.
- Apple will ask you to confirm your cancellation.
- Select your reason for cancellation from the dropdown menu.
- Apple uses this feedback to improve the app store experience; your reason is optional but helpful.
- Tap "Confirm" or "Cancel Subscription" again to finalize the cancellation.
- Apple will send you a confirmation email within minutes.
Cancellation through google play store (Android)
If you subscribed via your Google Account on Android, you cancel through the Google Play Store app or website. This process also takes under two minutes and stops auto-renewal on your next billing cycle.
- Open the Google Play Store app on your Android device.
- Alternatively, visit play.google.com on a web browser.
- Tap your profile icon in the top right corner.
- Select "Manage your Google Account" from the menu.
- Tap the "Subscriptions" tab.
- You will see all active subscriptions tied to your Google Account.
- Tap "Filmmaker Pro" to open the subscription details.
- Review the current billing date and plan information.
- Tap "Cancel subscription" at the bottom of the screen.
- Google will confirm your cancellation and explain what happens next.
- Confirm your cancellation by selecting "Yes, cancel subscription" when prompted.
- You will receive a confirmation email from Google Play.
Cancellation directly from the developer's website
If you purchased Filmmaker Pro directly from the developer's website or through a standalone account (not via Apple or Google), you must cancel through your account dashboard. Log into your account, navigate to account settings or subscription management, and select the option to cancel or downgrade your plan. If no self-service option exists, contact the developer's support team via email or their in-app help feature and request manual cancellation. Keep a copy of your cancellation request email for your records.
What happens after you cancel Filmmaker Pro
Cancelling your subscription stops auto-renewal, but you retain access until your current billing period ends.
Access after cancellation
When you cancel, your subscription remains active until the end of your current billing cycle. For example, if you cancel on 15 March and your annual subscription renews on 30 April, you retain full access to all premium features until 30 April. After that date, you lose access to premium features and revert to the free version (if available). You cannot use premium editing tools or export uninterrupted videos once the paid period expires.
Your data and projects after cancellation
Cancelling your subscription does not delete your projects or account. You can log back in at any time to access your work. However, you cannot edit or export projects using premium features after your subscription expires. If you created projects with chroma key effects or advanced audio that require a paid tier, those features will be unavailable. Export any critical projects before your cancellation date takes effect, or save your work in a backup format.
Refunds and your right to cancel
Your refund eligibility depends on when you cancel and which platform processed your subscription.
Refund timelines for app store subscriptions
If you cancel within 14 days of your initial purchase and did not purchase in person, you qualify for a full refund under Singapore's Consumer Protection (Fair Trading) Act. Apple and Google both honor this cooling-off period and process refunds automatically. Refunds typically appear in your original payment account within 5 to 10 business days. If you cancel after 14 days, refunds depend on whether your next billing date has passed. If your renewal has already charged, request a refund through the app store, citing the 14-day consumer protection rule if applicable.
Refund process for direct developer purchases
If you purchased directly from the developer's website, request a refund by contacting their support team. Include your order number, purchase date, and reason for cancellation. Reference the Consumer Protection (Fair Trading) Act in your request to strengthen your position. The developer should respond within 14 days and process refunds if you are within the statutory cooling-off period. If they refuse, escalate to CASE (Consumers Association of Singapore).
Non-refundable scenarios
You will not receive a refund if you cancel after the 14-day cooling-off period and you did not purchase in person. Lifetime purchases are never refundable unless the app becomes unavailable or the developer ceases support. Annual subscriptions cancelled mid-cycle are not prorated-you lose the remainder of your subscription cost.
Common mistakes when cancelling Filmmaker Pro
Cancelling a subscription feels straightforward, but small errors can leave you exposed to surprise charges or confusion about your refund eligibility.
Deleting the app without cancelling the subscription
Removing Filmmaker Pro from your device does not cancel your subscription. The app continues to auto-renew and charge your payment method even if the app is no longer installed. Always cancel through your app store account settings before deleting the app. Yafee recommends checking your subscription status in Apple Settings or Google Play Store one week before your expected renewal date to confirm your cancellation took effect.
Missing the 24-hour cancellation deadline
If you cancel less than 24 hours before your next billing date, your payment may still process. Check your billing date in your subscription details and cancel at least one full day in advance. Set a phone reminder one week before your renewal date so you do not miss the window.
Not requesting a refund within the statutory period
Under the Consumer Protection (Fair Trading) Act, your 14-day refund window begins on the purchase date, not the cancellation date. If you cancel on day 10 but do not request a refund until day 20, you lose your statutory entitlement. Contact the app store or developer immediately after cancelling if you believe you qualify for a refund. Yafee advises documenting your cancellation confirmation email and your refund request in writing.
Failing to document your cancellation
If a dispute arises about your refund or cancellation status, you must prove that you cancelled. Screenshot your cancellation confirmation from Apple, Google, or the developer. Save confirmation emails. Without proof, you cannot escalate to CASE if the company refuses to acknowledge your cancellation. Keep these records for at least 12 months after cancellation.
Before you cancel: a checklist
Complete these steps to ensure a smooth cancellation and protect your consumer rights.
| Task | Why it matters | Timeline |
|---|---|---|
| Export or backup your projects | Premium features expire after cancellation | Before cancellation date |
| Note your subscription renewal date | Avoid surprise charges | Today |
| Verify your cancellation platform (Apple/Google/direct) | Wrong platform means failed cancellation | Today |
| Take a screenshot of your cancellation confirmation | Proof for refund disputes or CASE escalation | Immediately after cancelling |
| Check your statement 7 days after cancellation | Confirm no duplicate charge | One week after cancellation |
| Request a refund if eligible (within 14 days of purchase) | Statutory right under Singapore law | Within 14 days of purchase |
Keep or cancel: a side-by-side comparison
This table helps you weigh whether keeping or cancelling Filmmaker Pro makes sense for your needs.
| Factor | Keep your subscription | Cancel your subscription |
|---|---|---|
| Usage frequency | Edit videos at least twice per week | Edit fewer than two videos per month |
| Budget alignment | Monthly cost is 5% or less of your income | Monthly cost is 10% or more of your income |
| Feature dependency | Rely on premium effects, chroma key, or audio tools | Free version features meet all your needs |
| App stability | App runs smoothly without crashes | App crashes frequently during editing |
| Alternative tools | No viable free alternative exists | Another free or cheaper app handles your workflow better |
| Creative goals | Video editing is central to your work or hobby | Video editing is occasional or no longer required |
Where to find help if disputes arise
If Filmmaker Pro refuses your cancellation request or denies a refund you believe you are entitled to, Singapore's consumer protection framework gives you recourse.
Contact details for the consumers association of singapore
The Consumers Association of Singapore (CASE) handles subscription and app store disputes at no cost to you. File a complaint by visiting www.case.org.sg, calling 6100 0315, or writing to their office at 170 Clemenceau Avenue, Singapore 239922. Provide your subscription purchase proof, cancellation request, and the company's response. CASE typically investigates within 30 days and can mediate a settlement or escalate your case for enforcement action if the company breaches consumer law.
Escalation to the Info-Communications media development authority (IMDA)
If the app store (Apple or Google) fails to honor your cancellation or refund request after CASE intervention, you may escalate to IMDA, which regulates digital services in Singapore. IMDA can compel compliance if a company violates consumer protection standards. Nevertheless, IMDA typically intervenes only after CASE has exhausted mediation options.
Next steps: secure your cancellation today
Cancelling Filmmaker Pro protects your budget and stops unwanted charges. Follow the platform-specific steps outlined above-whether you subscribed via Apple, Google, or directly-and save your cancellation confirmation. If you cancel within 14 days of purchase, request a refund in writing and reference the Consumer Protection (Fair Trading) Act to strengthen your position. Document every step: screenshots, emails, transaction records. If the company refuses to honour your cancellation or refund, Yafee recommends contacting CASE immediately. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by taking these steps systematically and documenting their rights under Singapore law. Your consumer protection rights are real, statutory, and enforceable-use them with confidence.