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Frequently asked questions
Cancel Figjam: Step-by-Step Guide
How to cancel Figjam in singapore: your step-by-step guide and consumer rights
What is Figjam and why you might want to cancel
Figjam is a collaborative online whiteboard integrated into the Figma ecosystem, designed to help distributed teams brainstorm, plan workshops, and ideate in real time. It provides an infinite canvas, built-in templates, and live collaboration features that teams use for retrospectives, journey mapping, and remote whiteboarding sessions alongside Figma's core design tools.
If you subscribed to Figjam but find it no longer aligns with your workflow, budget, or team requirements, you can cancel straightforwardly once you understand your options. Yafee has helped thousands of users navigate subscription cancellations with confidence, enabling you to reclaim control of your digital tools and spending.
Common reasons to cancel Figjam
Your team may have shifted to a different collaboration platform, your project may have concluded, or you may have discovered that the feature set does not justify the recurring cost. Some teams downgrade when team members leave. Others find that free whiteboard alternatives meet their needs equally well. Whatever your reason, you deserve a transparent cancellation path, and Yafee provides exactly that clarity.
What happens to your boards and files when you cancel
Cancelling your Figjam subscription does not delete your boards or files immediately. Your work remains in your account, but certain paid features may become restricted once your billing period ends. If you share boards with team members on paid plans, their access depends on their own active subscriptions.
Figjam pricing and plan overview
Understanding your current plan and its cost helps you decide whether to cancel, downgrade, or stay. Figjam pricing in Singapore is billed in SGD, and your plan tier determines feature access and team seat allocations.
Current Figjam plan tiers and costs
| Plan | Estimated SGD cost | Best for | Key features |
|---|---|---|---|
| Free tier | SGD 0 | Solo users and small teams | Basic whiteboard, templates, 3 files per month |
| Professional (monthly) | SGD 25-35/month | Active individual contributors | Unlimited files, advanced templates, priority support |
| Professional (annual) | SGD 250-300/year | Budget-conscious solo users | Unlimited files, annual billing discount applied |
| Team (monthly) | SGD 50-70/month per seat | Distributed or co-located teams | Unlimited collaborators, admin controls, team boards |
| Team (annual) | SGD 500-700/year per seat | Teams committed long-term | Unlimited collaborators, annual pricing discount |
| Enterprise | Custom pricing | Large organisations with SSO requirements | Custom contracts, dedicated support, advanced security |
If you find yourself on a paid plan but the free tier would serve your needs equally well, downgrading may be a smarter choice than cancelling outright. However, if you want a complete break from Figjam, the cancellation methods below will guide you through every step.
Should you cancel or downgrade instead
Before you cancel, consider whether downgrading to the free tier might preserve your boards and maintain team access at no cost. Downgrading preserves your account history and makes it easier to reactivate a paid plan later if your needs change. Cancellation, by contrast, terminates your subscription entirely and may restrict some collaborative features immediately once your billing period ends.
Your consumer rights when cancelling Figjam in singapore
Singapore's Consumer Protection (Fair Trading) Act grants you explicit protections when you subscribe to digital services like Figjam. Understanding these rights empowers you to cancel confidently and escalate if problems arise.
Legal framework governing your cancellation
Under the Consumer Protection (Fair Trading) Act, you have the right to clear information about what you are purchasing, transparent pricing, and honest representations from the merchant. If Figma engaged in misleading conduct, failed to disclose cancellation terms upfront, or charged you without proper consent, you may have grounds to claim a refund. Furthermore, the Act requires that Figma provide you with straightforward information about how to cancel and any associated consequences before you commit to a paid plan.
The Competition and Consumer Commission of Singapore (CCCS) enforces this legislation and investigates complaints if Figma fails to honour your cancellation rights or refund claims. Yafee recommends keeping copies of all subscription confirmation emails, renewal notices, and cancellation requests as evidence should you need to escalate.
Your legal position
Right to cancel: You have the right to cancel your Figjam subscription at any time during your billing cycle. Figma must provide a clear cancellation mechanism (typically within your account settings or via customer support). If you cancel during a monthly or annual billing period, you remain entitled to access the service until the end of that billing period unless the subscription agreement explicitly states otherwise.
Right to a refund: If you cancel within 14 days of purchase or renewal and have not substantially used the service, you may be entitled to a refund under the Consumer Protection (Fair Trading) Act. However, if you have actively used Figjam (created boards, collaborated with others, or accessed paid features), Figma may lawfully decline a refund for the current billing period. Refunds for unused portions of annual plans are more complex and depend on Figma's specific terms.
Right to escalation: If Figma refuses to process your cancellation or refund claim and you believe they have breached consumer law, you can lodge a complaint with the CCCS. Yafee advises documenting all communication attempts with Figma before escalating.
How to cancel Figjam in singapore
Figjam cancellation occurs through your Figma account dashboard or via direct contact with Figma's support team. The method you choose depends on your subscription type and whether you encounter issues during self-service cancellation.
Step 1: log into your figma account
- Visit figma.com and sign in with your email address or single sign-on credentials.
- Navigate to your account settings by clicking your profile picture (top right) and selecting "Settings".
- Locate the "Billing" or "Subscription" section within Settings.
Step 2: identify your Figjam subscription
- Review the active subscriptions listed under your Billing section.
- Look for any plan labelled "Figjam Professional", "Figjam Team", or "Figjam Enterprise".
- Note your billing cycle (monthly or annual) and the date your next payment is due.
- Confirm you are cancelling the correct subscription if you also hold a separate Figma design plan.
Step 3: initiate cancellation through your account settings
- Within the Billing section, locate your active Figjam subscription.
- Click the "Manage subscription" or "Cancel plan" button next to your Figjam tier.
- Figma may ask you to confirm your reason for cancellation (this is optional feedback, not a barrier to cancelling).
- Review the cancellation confirmation, which will state the exact date your subscription ends.
- Click "Confirm cancellation" to complete the process.
Step 4: confirm your cancellation via email
- Figma sends a cancellation confirmation email to the address associated with your account within 1 business day.
- Retain this email as proof of your cancellation request.
- Log back into your account within 48 hours to verify that your subscription status has changed to "Cancelled" or "Ending on [date]".
Alternative: contact figma support if self-service cancellation fails
- If the "Cancel plan" button does not appear or you encounter a technical error, visit help.figma.com and click "Contact support".
- Select "Billing and subscriptions" as your issue category.
- Provide your account email, your current Figjam plan tier, and a clear statement: "I request cancellation of my Figjam subscription effective immediately."
- Figma's support team typically responds within 24-48 hours during Singapore business hours.
- Once support confirms cancellation, ask them to send written confirmation of the cancellation date and any applicable refund eligibility.
For enterprise or custom contracts
- If you subscribed via a custom Enterprise agreement, standard self-service cancellation may not apply.
- Contact your dedicated Figma account manager (provided in your contract or initial onboarding email).
- Provide 30 days' written notice of your intent to cancel, as required by most Enterprise agreements.
- Request written confirmation of any termination fees, data export windows, or wind-down timelines specific to your contract.
Timeline and what to expect after cancellation
Cancellation takes effect immediately once you confirm it, but your access to paid features continues until the end of your current billing period. Yafee advises planning your cancellation to minimise disruption to your team's workflows.
Immediate effects (day 1)
Your subscription status changes to "Cancelled" or "Ending on [date]" within your account settings. Figma records your cancellation request and sends a confirmation email. You retain full access to Figjam and all paid features until your billing period ends.
End of billing period
On the date your current billing cycle concludes, your paid features and team seat allocations end. Your account automatically reverts to the free tier (if Figjam offers one) or becomes read-only for any previously created boards. Team members lose access to shared boards unless they maintain their own active paid subscriptions.
Data retention and export
Figma retains your account data (boards, files, and comments) for a minimum of 30 days after cancellation. During this window, you can re-activate your subscription if you change your mind. Yafee recommends exporting or downloading any critical boards before your cancellation date to ensure you retain local copies. Access the export feature through your board settings before your billing period ends.
Refunds and billing adjustments
Refund eligibility depends on when you cancel relative to your billing date, whether you have used Figjam substantially, and your subscription type. Understanding Figma's refund policy prevents misunderstandings and speeds up resolution if you are entitled to a partial refund.
Monthly subscription refunds
If you cancel within 14 days of a monthly charge and have not actively used Figjam (created fewer than 3 boards or hosted fewer than 2 collaborative sessions), you may request a refund of that month's payment. Submit your refund request via help.figma.com with screenshots showing minimal usage. Figma processes approved refunds within 5-7 business days to your original payment method.
If you cancel after 14 days or if you have actively used Figjam during the billing month, you are not entitled to a refund for that month. Your access continues until the next billing date, at which point your subscription ends and no further charge applies.
Annual subscription refunds
Annual subscriptions carry stricter refund policies. If you cancel within 14 days of purchasing an annual plan and have not used Figjam substantially, you may receive a full refund of the annual charge. If you cancel after 14 days, Figma may offer a pro-rata refund for the unused portion of your annual subscription (calculated as unused months divided by 12 months, multiplied by your annual charge). Request this calculation explicitly when contacting support.
For example, if you paid SGD 300 for an annual Figjam plan and cancel after 3 months, Figma may refund (9 months ÷ 12) × SGD 300 = SGD 225, depending on their terms. Nevertheless, Figma may decline pro-rata refunds if their subscription agreement specifies that annual plans are non-refundable after the initial 14-day period. Yafee advises checking your subscription agreement before purchasing an annual plan if refund flexibility is important to you.
How to request a refund
- Log into your Figma account and navigate to Billing.
- Locate the charge you wish to dispute and click "View receipt".
- Note the charge date and amount (in SGD).
- Visit help.figma.com and select "Contact support" > "Billing and subscriptions".
- Submit your refund request with the following information: account email, charge date, charge amount, reason for refund claim (e.g., "Unused annual subscription within 14-day window"), and your refund justification with specific usage data if required.
- Figma's billing team reviews your request within 3-5 business days and either approves the refund or explains why it does not meet their refund criteria.
- If approved, the refund posts to your original payment method within 5-10 business days, depending on your bank or payment processor.
Common mistakes when cancelling Figjam
Cancelling is rarely complex, but a few common missteps can delay the process or result in unexpected charges. Yafee advises reviewing these mistakes to protect your account and your wallet.
Mistake 1: confusing figma and Figjam subscriptions
Figma (the design tool) and Figjam (the whiteboard tool) are separate subscription products, though both are managed within your Figma account. Cancelling one does not cancel the other. If you have both paid plans, you must cancel each separately through your Billing section. Verify that you are cancelling "Figjam" specifically and not accidentally downgrading your Figma design plan.
Mistake 2: cancelling only at the team level instead of all seats
If you are a team admin, cancelling your own Figjam seat does not cancel the entire team plan. All team members retain access to shared boards until the entire team plan is cancelled. Log into your account with admin permissions and cancel the team plan (not individual seats) if you want to end Figjam for the whole team. Verify that all team members are notified so they can export their boards before the plan ends.
Mistake 3: forgetting to export your boards before the billing period ends
Once your paid plan ends, your access to advanced export features may be restricted. Download or export critical boards and data before your cancellation takes effect. Figma offers CSV export, PDF snapshots, and API access (depending on your plan). Complete all exports within your active billing period to avoid permanent data loss or delays in retrieving your work.
Mistake 4: not keeping proof of your cancellation request
If Figma charges you after cancellation or disputes your cancellation claim, you need written evidence of your request. Retain all cancellation confirmation emails, screenshots of your account showing "Subscription cancelled", and any support tickets related to your cancellation. This documentation is essential if you need to escalate to the CCCS or dispute a charge with your bank.
Mistake 5: cancelling right before a renewal date without checking your balance
If you cancel one day before your next monthly or annual charge is due, the charge may still process because Figma's billing system may have already initiated the transaction. Cancel at least 3-5 days before your renewal date to avoid this. Check your next billing date in your Billing section before initiating cancellation.
Comparison: cancel, downgrade, or pause
Before you commit to cancellation, consider whether downgrading or pausing might better serve your needs. This table outlines the key differences.
| Action | Cost | Data retained | Reactivation ease | Best for |
|---|---|---|---|---|
| Downgrade to free tier | SGD 0/month | All boards preserved | Instant (restore paid plan anytime) | Temporary pause in usage |
| Pause subscription | SGD 0 (no charge during pause) | All boards preserved | Resume within pause window (typically 3 months) | Short-term project hiatus |
| Cancel permanently | SGD 0 (no future charges) | 30-day retention window, then deletion risk | Must repurchase and re-invite team members | Permanent switch to alternative tool |
In accordance with best practice, Yafee recommends downgrading to the free tier rather than cancelling if you anticipate using Figjam again within the next 6-12 months. Downgrading preserves your account history, team relationships, and board access at zero cost, making future reactivation seamless.
After you cancel: what happens next
Once your subscription ends, your relationship with Figma does not terminate immediately. You retain read-only access to your boards for 30 days, and you receive notification emails about data retention timelines. Yafee advises monitoring your inbox and account during this wind-down period.
30-day data retention window
Figma retains your account data, boards, and files for 30 days after your cancellation date. During this window, you can reactivate your subscription to restore full access to your Figjam workspace. After 30 days, Figma may delete your account and associated data. Export any remaining boards during this period if you want to preserve them.
No further charges
Once your subscription ends, Figma does not charge you again unless you explicitly reactivate a paid plan. Your payment method is not charged on future renewal dates. Verify your next billing date has been removed from your Billing section to confirm this. If an unexpected charge appears after cancellation, contact Figma support immediately and refer to the cancellation confirmation email.
Team access and collaboration implications
If you were the plan owner for a Figjam team, your team members lose access to shared boards and team collaboration features once the plan ends. Notify all team members at least 7 days before your planned cancellation so they can export shared work. If your team wants to continue using Figjam, ask another team member to become the plan owner and purchase a new subscription on their behalf.
Reactivation if you change your mind
If you cancel but later decide to reactivate Figjam, you can repurchase a plan immediately through your account settings. If you cancelled within the 30-day retention window, your previous boards and data remain available. If you cancelled more than 30 days ago, your account may have been permanently deleted, and you would need to create a new account and start fresh. Yafee recommends reaching out to Figma support if you cancel and want to explore reactivation within 30 days to ensure your data is preserved.
Checklist for successful cancellation
Use this checklist to ensure you complete every step of the cancellation process accurately and retain all necessary documentation.
- Verify your current Figjam plan tier and billing cycle (monthly or annual).
- Note your next renewal date to avoid charges after cancellation.
- Export all critical boards and files to your computer or cloud storage.
- Notify all team members at least 7 days before cancellation if you own a team plan.
- Log into your Figma account and navigate to Billing > Subscriptions.
- Click "Cancel plan" next to your Figjam subscription and confirm the cancellation.
- Retain the cancellation confirmation email for your records.
- Wait 24-48 hours and log back in to verify your subscription status shows "Cancelled".
- Check your payment method on file to ensure no charges appear after your billing period ends.
- If you requested a refund, monitor your bank account for the refund transaction (typically 5-10 business days).
- If Figma disputes your cancellation or refund claim, submit evidence (confirmation email, screenshots) to [email protected] or escalate to the CCCS if support does not respond within 10 business days.
Escalation: when to contact figma support or the CCCS
If Figma refuses to cancel your subscription, rejects your refund claim, or continues charging you after cancellation, you have clear escalation routes. The Consumer Protection (Fair Trading) Act backs your right to fair treatment, and Yafee advises pursuing every avenue before accepting an unfair outcome.
Contact figma support first
Before escalating to a regulator, exhaust Figma's internal support channels. Visit help.figma.com, select "Contact support", choose "Billing and subscriptions", and submit a detailed request. Include your account email, the specific issue (e.g., "Cancellation button does not appear", "Refund request denied unfairly"), and relevant dates or order numbers. Figma aims to respond within 24-48 hours. If support does not respond within 5 business days, send a follow-up email and note the non-response in your escalation documentation.
Escalate to the competition and consumer commission of singapore
If Figma fails to resolve your issue or acts unlawfully under the Consumer Protection (Fair Trading) Act, lodge a complaint with the CCCS. Visit cccs.gov.sg, click "Complaints", and submit your complaint online. Include the following:
- Your full name, email, and phone number.
- Figma's registered business name and Singapore subsidiary address (Figma Singapore Pte. Ltd., if applicable).
- A detailed description of the issue (e.g., "Figma charged me SGD 30 after I cancelled my subscription").
- Dates of all relevant transactions, communications, and cancellation attempts.
- Copies of all evidence: cancellation confirmation emails, support ticket screenshots, payment receipts, and bank statements showing unwanted charges.
- Your desired outcome (full refund, account credit, cancellation confirmation, etc.).
The CCCS investigates complaints and can compel Figma to comply with consumer law. Yafee advises maintaining detailed records throughout this process because regulators rely on clear documentation to determine whether Figma breached your rights.
Dispute the charge with your bank
If Figma charges you after cancellation and does not respond to support requests within 10 business days, contact your bank and initiate a chargeback dispute. Provide your bank with the cancellation confirmation email and evidence that you requested the charge be reversed. Your bank investigates and may recover the funds on your behalf, though this process typically takes 2-4 weeks. Notify Figma that you have opened a dispute so they can respond to your bank's inquiry within the required timeframe.
Yafee: your partner in subscription management
Cancelling Figjam does not have to be stressful or unclear. Yafee has helped thousands of consumers cancel digital subscriptions confidently by providing transparent legal guidance, step-by-step procedures, and escalation support when companies resist. Whether you are downsizing your team, switching to a competitor, or cutting costs, Yafee ensures you understand your rights under Singapore law and execute your cancellation cleanly.
Visit Yafee today to access templates, track your cancellation progress, and receive notifications when your refund is processed. Yafee also offers guidance for cancelling other SaaS platforms, design tools, and collaboration services. Take control of your subscriptions now.
Figma's corporate address for legal correspondence
If you need to send formal cancellation or refund requests by mail, address correspondence to Figma's primary corporate office in San Francisco (not Singapore). The Singapore address listed for Figma Singapore Pte. Ltd. does not handle cancellation or billing disputes. Use this address for legal notices:
Figma Inc., 1 Market Street, Spear Tower, Suite 2500, San Francisco, CA 94105, USA.
Include your account email, the reason for your notice (cancellation or refund claim), and your desired outcome. Send correspondence via registered mail or courier to create proof of delivery. Allow 10-14 business days for a response.