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Frequently asked questions
Cancel Erank: The Right Way
How to cancel your Erank subscription in singapore and protect your consumer rights
Understanding Erank and whether cancellation is right for you
Erank is a subscription-based research platform designed for Etsy sellers who need keyword analytics, competitor intelligence, and listing audit capabilities. The service operates on a tiered model, ranging from a free tier to paid plans costing up to US$29.99 monthly. If you are a Singapore-based Etsy seller or seller operating internationally, you access these tools through monthly or annual contracts billed in USD.
Subscription fatigue affects many digital entrepreneurs. You may have initially invested in Erank to improve your shop's discoverability, but if your selling activity has slowed, you have switched to alternative tools, or you discovered the free tier meets your needs, cancelling is a straightforward legal right. This guide walks you through your cancellation options, your rights under Singapore consumer law, refund entitlements, and the precise steps to execute your cancellation without unnecessary delay.
Who uses Erank and typical use cases
Erank users are primarily active Etsy sellers researching search volume for new product listings, benchmarking competitor strategies, or auditing existing listings to improve ranking potential. You use the platform to accelerate your shop's visibility and buyer acquisition. If your Etsy business has pivoted, you have scaled to other marketplaces, or you have found the learning curve unproductive relative to your revenue, cancellation makes commercial sense.
Common reasons to cancel Erank
You may cancel because your shop activity has declined, your research needs now fit the free tier, you have shifted your selling strategy away from Etsy, or budget constraints demand cost reduction. Some sellers realise within weeks that the subscription cost outweighs the measurable impact on sales. Others discover competing tools offer better integration with their workflow. Whatever your reason, Singapore consumer law protects your right to cancel, and Yafee has helped thousands of consumers understand their position before taking action.
Erank pricing plans and what you are currently paying
Before you cancel, confirm your current subscription tier and billing cycle, as this determines your cancellation deadline and refund eligibility.
Pricing tiers explained
Erank operates four subscription levels. The Free plan costs nothing and includes 5 keyword lookups daily, access to 1 shop, 5 daily audits, and 1 AI-generated listing daily. The Basic plan costs US$5.99 monthly or US$65.99 annually, unlocking 100 daily keyword lookups, 5 competitor profiles, 50 daily audits, and 10 AI listings. The Pro tier is priced at US$9.99 monthly or US$94.99 annually and delivers 200 daily lookups, 50 competitor profiles, 200 daily audits, and 20 AI listings. The Expert plan, the highest tier, costs US$29.99 monthly or US$269.99 annually with 500 daily keyword lookups, 200 competitor profiles, 500 daily audits, and 100 AI listings daily.
When you are billed in Singapore dollars, your payment processor (typically Paddle or your app store) will apply current exchange rates to convert the USD amount. Annual plans consistently offer 10 to 15 percent savings compared to month-to-month billing.
| Plan name | Monthly cost (USD) | Annual cost (USD) | Key features |
|---|---|---|---|
| Free | US$0.00 | US$0.00 | 5 keyword lookups daily, 1 shop, 5 audits daily, 1 AI listing daily |
| Basic | US$5.99 | US$65.99 | 100 keyword lookups daily, 5 competitor profiles, 50 audits daily, 10 AI listings daily |
| Pro | US$9.99 | US$94.99 | 200 keyword lookups daily, 50 competitors, 200 audits daily, 20 AI listings daily |
| Expert | US$29.99 | US$269.99 | 500 keyword lookups daily, 200 competitors, 500 audits daily, 100 AI listings daily |
How to check your current subscription tier
Log in to your Erank account and navigate to Settings, then Subscription. You will see your active plan name, the date of your next billing cycle, and your renewal amount. If you purchased through Apple App Store, check your device's Apple ID subscription settings. If you used Google Play, open the Google Play Store app, select your profile icon, and navigate to Payments and Subscriptions to review your active Erank subscription. This verification step is essential because your cancellation method and refund entitlement depend on your current plan type and billing date.
Your legal rights as a singapore consumer and your cancellation entitlements
Singapore's Consumer Protection (Fair Trading) Act protects your right to fair treatment when purchasing digital services and subscriptions. Understanding your legal position strengthens your negotiating power if Erank disputes your cancellation.
Consumer protection (Fair trading) act and your position
The Consumer Protection (Fair Trading) Act is Singapore's primary consumer protection statute. Under this Act, suppliers of goods and services must not engage in unfair practices, including misleading conduct about cancellation terms, automatic renewal mechanics, or refund eligibility. Consequently, Erank is legally required to provide you with a clear, accessible cancellation mechanism and transparent disclosure of what happens to your account and payment following cancellation.
Your legal position: You have the statutory right to cancel your Erank subscription at any time. If you cancel during a trial period or within a cooling-off window (if one applies to your purchase method), you may qualify for a full refund. If you cancel outside any cooling-off period, you retain the right to stop all future charges, though a refund for the current billing period depends on Erank's stated refund policy. The Competition and Consumer Commission of Singapore (CCCS) is the enforcement body responsible for monitoring compliance with this Act. If Erank refuses to process your cancellation or disputes your refund claim unlawfully, you can lodge a complaint with the CCCS.
Cooling-off periods and payment protection
If you purchased your Erank subscription through a credit card or digital wallet, you may have additional consumer protections through your payment provider. Visa, Mastercard, and PayPal all offer dispute resolution processes if you claim that a subscription was not cancelled as requested or that you were charged after cancellation. These protections sit above Singapore statute and provide you with a secondary enforcement route if Erank fails to respond to your cancellation request within a reasonable timeframe (typically 5 to 10 business days).
Cancellation methods and step-by-step instructions
Yafee recognises that cancellation processes vary depending on where you purchased your subscription. Follow the method that corresponds to your purchase channel.
Cancelling via the Erank website or account dashboard
This is the primary and fastest cancellation method for most users.
- Log in to your Erank account at erank.com using your registered email and password.
- Navigate to Settings by clicking the gear icon in the top-right corner of the dashboard.
- Select Subscription from the Settings menu.
- Locate the Cancel Subscription button (usually displayed as a red or warning-coloured button near your plan details).
- Click Cancel Subscription and confirm your cancellation when prompted by Erank.
- You will receive an immediate on-screen confirmation and an email confirmation to your registered address within minutes.
- Retain this confirmation email as evidence of your cancellation request. Take a screenshot of the dashboard confirmation page as well.
Cancelling via apple app store (iOS)
If you subscribed to Erank through an Apple device, you must cancel through Apple's subscription management system, not through the Erank app itself.
- Open Settings on your iPhone or iPad.
- Tap your name at the top of the Settings menu to access your Apple ID profile.
- Select Subscriptions.
- Locate Erank in your active subscriptions list.
- Tap Erank and select Cancel Subscription.
- Confirm your cancellation when Apple prompts you. You will see a message confirming your subscription will end at the conclusion of your current billing period.
- Apple will send a confirmation email to your registered Apple ID email address.
- Screenshot this confirmation for your records.
Cancelling via google play (Android)
Android users who purchased through Google Play must cancel via the Google Play Store app.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select Payments and subscriptions, then Subscriptions.
- Tap Erank from the list of active subscriptions.
- Select Cancel subscription and confirm your choice when prompted.
- Google will send a cancellation confirmation email to your registered Google account within minutes.
- Save this email confirmation as your proof of cancellation.
Cancelling if you purchased via a third-party payment processor
If you used Paddle, Stripe, or another payment processor, follow this method.
- Visit the Erank website and log in to your account.
- Go to Settings and Subscription as described above.
- If a Cancel Subscription button is not visible, click Manage Billing or View Invoice to access your payment details.
- Identify the payment processor name (e.g., Paddle, Stripe) on your invoice.
- Locate your subscription ID or order number from your most recent invoice email.
- Contact the payment processor's customer support directly with your subscription ID and request cancellation of your Erank subscription.
- The payment processor will confirm cancellation to both you and Erank within 2 to 3 business days.
Cancelling by email if the dashboard method fails
If you encounter technical difficulties or the cancellation button does not function, use email as a backup method.
- Send an email to Erank's support address (typically [email protected] or [email protected]).
- In the subject line, write: Subscription Cancellation Request - [Your Email Address].
- Include the following details in the email body:
- Your full name and registered Erank account email
- Your current subscription plan (e.g., Pro monthly)
- Your next billing date (find this in Settings or Subscription)
- The reason for cancellation (optional but recommended)
- A clear statement: "I request immediate cancellation of my Erank subscription, effective today. Please confirm receipt and cancellation."
- Send the email and retain a copy for your records.
- Erank support should respond within 24 to 48 hours with written confirmation of your cancellation.
- If you do not receive confirmation within 48 hours, follow up with another email or contact Yafee for guidance on escalation to the CCCS.
What happens after you cancel your Erank subscription
Clarity about post-cancellation events reduces anxiety and prevents accidental recharges.
Immediate effects of cancellation
Upon cancellation, your access to paid features ceases at the conclusion of your current billing period. If you cancelled mid-cycle (for example, on day 15 of a 30-day monthly subscription), you retain full access to your plan until day 30, at which point your account reverts to the free tier. No further charges will be applied to your card or payment account after that date. Your data-including saved research, competitor profiles, and audit history-remains accessible under the free tier for a limited period, typically 30 days after downgrade. After 30 days, Erank may delete or archive archived data; therefore, export any critical research or reports before your cancellation takes effect.
Accessing and exporting your data
Before your paid subscription ends, log in and review your Saved Items, Reports, and Competitor Analyses. Most subscription management platforms allow you to download or export reports as PDF files directly from the dashboard. Take screenshots of critical competitor data or keyword research you wish to retain permanently. This precaution protects you if Erank's data retention policy differs from your expectations.
Account reversion to free tier
Your Erank account itself does not delete upon cancellation; rather, it downgrades to the Free plan automatically. You retain login credentials and can access the free tier's limited features (5 daily keyword lookups, 1 shop, 5 daily audits, 1 AI listing) at any time. If you ever wish to reactivate a paid subscription, you can upgrade directly from your Settings and Subscription page. No penalty or delay applies to reactivation.
Refund entitlement and how to claim a refund
Your refund eligibility depends on your purchase date, billing cycle position, and Erank's stated refund policy.
When you qualify for a full refund
You qualify for a full refund under Singapore consumer law if you cancel within 7 calendar days of purchase and you purchased via a direct credit card, digital wallet, or app store without an explicit trial period waiver. If Erank offered a free trial (e.g., 7 or 14 days), and you cancelled during the trial, you receive a full refund without charge. After the free trial or 7-day statutory cooling-off period expires, refund eligibility depends on Erank's published refund policy.
Erank's refund policy and no-refund scenarios
Most subscription-based SaaS platforms, including Erank, operate under a no-refund-after-cancellation model for services already rendered. This means if you cancel on day 20 of a 30-day billing cycle, you forfeit the remaining 10 days of access but stop all future charges. This is legal under Singapore consumer law provided the policy was disclosed clearly at purchase. Your legal right is to stop future charges, not to recoup partial payments for unused portions of the current cycle unless you fall within the cooling-off period.
How to request a refund or chargeback
If you believe you qualify for a refund and Erank refuses your request, escalate systematically.
- Email Erank support again, citing the reason you believe you qualify for a refund (e.g., cancellation within 7 days of purchase, accidental charge, or non-delivery of service).
- Include your order number, payment date, and cancellation date in the email.
- Request a written decision from Erank within 5 business days.
- If Erank refuses or does not respond within 5 business days, contact your payment provider (your bank, Visa, Mastercard, Apple, or Google) and request a chargeback or dispute.
- Provide your payment provider with all correspondence between you and Erank, screenshots of the charge, and the cancellation confirmation.
- Your payment provider will investigate within 30 to 60 days and will reverse the charge if it finds your dispute meritorious.
- As a final escalation, file a complaint with the CCCS if you believe Erank engaged in unfair practice (e.g., refusing to cancel, charging after cancellation, or misrepresenting refund policy).
Common mistakes when cancelling Erank and how to avoid them
Cancellation missteps can leave you paying unexpectedly or locked in a contract. These pitfalls are easily avoidable if you proceed methodically.
Mistake 1: cancelling without checking your billing date
Many users cancel but fail to verify whether their next billing date is imminent. If your annual subscription renews in 2 days and you cancel today, you are still charged for the next year on your renewal date unless you cancel before midnight. Check your next billing date in Settings before cancelling, and time your cancellation within 24 hours of that date if possible. This maximises the time you retain access after cancellation.
Mistake 2: assuming account deletion equals cancellation
Deleting your Erank account is not the same as cancelling your subscription. If you delete your account but do not cancel your subscription, charges continue until your paid plan expires. Always cancel your subscription first (via Settings and Subscription), then request account deletion if desired.
Mistake 3: failing to save cancellation confirmations
Yafee advises all users to retain cancellation confirmations, because disputes sometimes arise months later if a charge reappears. Screenshot your dashboard confirmation, save cancellation emails, and photograph your payment provider's confirmation. This evidence protects you if you need to dispute a charge or escalate to the CCCS.
Mistake 4: cancelling through only one channel if you purchased via multiple platforms
If you subscribed via both the Erank website and the Apple App Store using the same email, you hold two separate subscriptions and must cancel both. Cancelling one leaves the other active and continuing to charge. Log in to each platform-the website, Apple App Store, and Google Play-and verify you hold only one active subscription.
Mistake 5: not exporting data before the subscription downgrade takes effect
Once your paid subscription ends, you lose access to advanced reports and unlimited audit history. Before cancellation takes effect, export all research, competitor analysis, and keyword data you wish to retain. Most reports can be downloaded as PDF files directly from the dashboard.
Checklist before and after cancelling Erank
Use this checklist to ensure your cancellation is executed correctly and all follow-up steps are complete.
| Action | Timing | Status |
|---|---|---|
| Verify your current subscription tier and next billing date | Before cancelling | ☐ |
| Export and download all critical research, reports, and competitor data | Before cancelling | ☐ |
| Cancel your subscription via your purchase channel (website, Apple App Store, or Google Play) | Anytime | ☐ |
| Screenshot your cancellation confirmation from the dashboard or app | Immediately after cancelling | ☐ |
| Save the cancellation confirmation email sent by Erank or your payment provider | Within 1 hour of cancelling | ☐ |
| Verify no charges appear 2 days after your next billing date | 3 days after your original renewal date | ☐ |
How to proceed if Erank refuses to cancel your subscription
Persistent refusal to cancel is a breach of Singapore's Consumer Protection (Fair Trading) Act and constitutes grounds for formal complaint.
Step-by-step escalation if cancellation is refused
First, send a formal written cancellation request by email (as detailed above in the email cancellation section). Retain the email and timestamp. If Erank does not respond or confirms receipt but does not process the cancellation within 5 business days, escalate to your payment provider. Contact your bank, credit card issuer, Apple, or Google and lodge a dispute claiming "fraudulent or unauthorised charge" or "refused cancellation." Your payment provider will investigate and may reverse charges or suspend Erank's payment merchant account if a pattern of refusal exists. Finally, if payment disputes do not resolve the matter, file a formal complaint with the Competition and Consumer Commission of Singapore (CCCS) at cccs.gov.sg. Include all correspondence with Erank, cancellation confirmations, and payment evidence. The CCCS investigates violations of the Consumer Protection (Fair Trading) Act and can issue enforcement notices or financial penalties against suppliers.
Complaint contact information for the CCCS
The Competition and Consumer Commission of Singapore handles consumer complaints under the Consumer Protection (Fair Trading) Act. You can lodge a complaint online at cccs.gov.sg/file-a-complaint or by post to 1 MAR, 359A River Valley Road, Singapore 179205. Include your name, contact details, a description of the unfair practice, dates of all relevant transactions, and copies of all Erank communications and cancellation attempts. The CCCS typically responds within 30 business days.
Comparing Erank to alternative etsy research tools
If you are reconsidering your cancellation or exploring alternatives before you commit to leaving, understanding competitor offerings clarifies your decision.
| Tool name | Starting price (monthly) | Free tier available | Best for |
|---|---|---|---|
| Erank | US$5.99 | Yes (limited) | Comprehensive Etsy keyword and competitor research |
| Marmalead | US$9.99 | Yes (limited) | Trend-focused keyword analysis for Etsy |
| Etsy native search bar | Free | Yes | Basic autocomplete and category browsing |
| Google Trends | Free | Yes | Broad market trend identification |
| Ahrefs | US$99.00 | No | Enterprise-level backlink and SEO analysis |
If you find yourself paying for Erank but only using its free features, cancellation is economically rational. If you need advanced competitor profiling but Erank's pricing no longer aligns with your revenue, Marmalead offers comparable tools at a similar price point. Conversely, if your Etsy shop is scaling significantly, investing in Ahrefs or a comparable enterprise tool may deliver better ROI. Yafee recommends testing each platform's free tier before committing to a paid subscription to avoid future cancellation cycles.
Erank's registered office address and official contact information
For formal notices, refund escalations, or complaints, address correspondence to Erank's registered office address on record with the Accounting and Corporate Regulatory Authority (ACRA).
As of July 6, 2025, Erank's registered office is located at 60 Paya Lebar Road, Singapore. The company previously operated from 58 Chai Chee Drive before relocating. When you send formal cancellation notices, refund requests, or dispute escalation letters, address them to Erank at 60 Paya Lebar Road and mark the envelope "Attention: Customer Support" or "Attention: Finance." Include your Erank account email, order number, and a clear statement of your request (e.g., "Cancellation of subscription effective immediately" or "Request for refund of charges dated [date]"). Send the letter via registered mail so you retain proof of delivery. The CCCS also accepts the company's registered address for forwarding complaints.
For immediate cancellations and customer support inquiries, contact Erank via email at [email protected]. For billing and refund escalations, reply directly to your invoice confirmation email or contact support with your invoice number. Yafee emphasises that written communication-whether by email or registered post-creates an enforceable record and strengthens your legal position if a dispute arises.
Final thoughts on cancelling your Erank subscription
Cancelling Erank is a straightforward consumer right, legally protected under Singapore's Consumer Protection (Fair Trading) Act. Your subscription can be terminated at any time by following the method that corresponds to your purchase channel-the Erank website dashboard, Apple App Store, Google Play, or email. You are entitled to stop all future charges, though refunds for partial months depend on your purchase date and Erank's refund policy. If Erank refuses to cancel or continues to charge after cancellation, escalate to your payment provider or lodge a formal complaint with the Competition and Consumer Commission of Singapore.
Before you cancel, verify your subscription tier, export your research data, and confirm your next billing date to optimise the timing of your cancellation. Retain all cancellation confirmations, screenshots, and correspondence. This evidence protects you if disputes emerge later and strengthens your claim if you pursue a refund or formal complaint.
Yafee has helped thousands of consumers cancel unwanted subscriptions, negotiate refunds, and resolve payment disputes with digital service providers. If you encounter resistance from Erank, require clarity on your consumer rights, or wish to escalate your case, Yafee provides detailed guidance on Singapore consumer law and the formal complaints process. Your right to cancel is absolute, and your right to fair treatment under Singapore law is equally firm. Proceed with confidence, document every step, and do not hesitate to escalate to the CCCS if Erank fails to comply with your cancellation request.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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