Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Envato, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Envato in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Envato
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Envato subscription with zero hassle
1
Fill in the form
Give us your details and those of your Envato subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Envato. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Envato refuses your cancellation.
Frequently asked questions
Cancel Envato: The Right Way to Protect Your Rights
How to cancel Envato and protect your creative subscription rights in singapore
What Envato is and why you might want to cancel
Envato is a global marketplace and subscription service that supplies designers, developers, and content creators with ready-made digital assets-themes, templates, graphics, videos, and audio files. You can access these resources through one-time purchases on individual platforms like ThemeForest and CodeCanyon, or through Envato Elements, an ongoing subscription service that grants unlimited downloads across the entire Envato ecosystem.
Many users subscribe expecting unlimited creative freedom, only to discover that their usage patterns, project scope, or budget no longer align with their monthly or annual subscription costs. Whether you've found more affordable alternatives, completed a one-off project, or simply want to reassess your software spending, cancelling Envato is a straightforward process-but only if you know which platform you used to subscribe and understand your rights under Singapore consumer law.
Yafee has worked with thousands of Singapore consumers navigating digital subscription cancellations, and we know that clarity on your legal position comes first. This guide walks you through every cancellation path Envato offers, your refund rights under the Consumer Protection (Fair Trading) Act, and the practical steps you need to take today.
The different Envato services and why this matters for cancellation
Envato operates multiple independent services, each with its own account, billing system, and cancellation process. If you subscribed to Envato Elements directly through the Envato website, you cancel in one way. If you subscribed via the Apple App Store or Google Play Store, you cancel differently-and Envato cannot process that cancellation for you. Enterprise or corporate arrangements have completely different terms. Understanding which service you used is essential before you start the cancellation process.
Why subscription cancellation matters in singapore
Digital subscription services operate under specific consumer protection rules in Singapore. When you cancel, you need to know whether you have a right to a refund, how long you have to act, and what evidence to keep. Yafee recommends that you gather all confirmation emails, screenshots of billing pages, and your subscription terms before you begin cancellation. This protects you if Envato disputes your cancellation or refuses a refund you are entitled to claim.
Understanding your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) gives you important protections when you cancel digital services and subscriptions, and these rights apply to Envato regardless of where the company is incorporated.
What the CPFTA says about subscriptions and cancellation
The CPFTA requires that any contract for a subscription service must allow you to withdraw or cancel within 14 days of entering the agreement without penalty-unless you have already used the service substantially. This is called the statutory cooling-off period. After 14 days, you have the right to cancel at any time, but Envato may not owe you a refund for services already delivered. However, if Envato has engaged in misleading or deceptive conduct-for example, making false claims about the refund policy or hiding cancellation terms-you can pursue compensation through the Competition and Consumer Commission of Singapore (CCCS).
The key principle is fairness. The CPFTA prohibits unfair contract terms, which means Envato cannot impose cancellation penalties that are disproportionate to the harm you cause by leaving, or require you to provide notice longer than is reasonable. If you believe Envato's cancellation terms are unfair, Yafee recommends documenting the exact wording and escalating to the CCCS.
When you can demand a refund under the CPFTA
You have a stronger refund claim if any of the following apply:
- You cancelled within 14 days of your first payment and have not downloaded significant content or accessed the service substantially
- Envato failed to disclose cancellation terms clearly at the point of purchase or in your subscription confirmation
- The service was not delivered as described-for example, if you could not access your subscription immediately after payment
- You cancelled because Envato breached the contract, such as removing assets you paid to access or changing the subscription terms without notice
- Envato applied automatic renewal without your explicit consent before charging you for the next billing cycle
Your legal position: Under the CPFTA, the burden of proof lies with Envato if you dispute a charge or cancellation refusal. If you have evidence that you requested cancellation in writing and within the statutory period, Envato must demonstrate that you used the service substantially before they can refuse a refund. Keep all email confirmations, screenshots of your account status, and dated records of your cancellation request.
Envato pricing and subscription plans
Understanding what you are paying for helps you decide whether cancelling is the right move and whether you may be entitled to a refund.
| Service | Plan type | Typical cost (SGD) | Billing cycle | Refund window |
|---|---|---|---|---|
| Envato Elements | Monthly or annual subscription | $19-$29/month or $99-$149/year | Monthly or 12 months | 14 days if minimal use |
| ThemeForest | Per-item purchase | $9-$99 per item | One-time payment | 14 days (limited use) |
| CodeCanyon | Per-item purchase | $5-$150 per item | One-time payment | 14 days (limited use) |
| GraphicRiver | Per-item purchase | $2-$50 per item | One-time payment | 14 days (limited use) |
| AudioJungle | Per-item purchase | $1-$50 per item | One-time payment | 14 days (limited use) |
Envato Elements is the primary recurring subscription. One-time marketplace purchases are separate transactions and do not renew automatically. If you are paying a monthly charge and do not recall subscribing to Elements, check your email for confirmation. Yafee has helped thousands of consumers discover surprise recurring charges buried in their email archives-search your inbox for "Envato," "Elements," "recurring," and "charge" to verify your actual services.
How to cancel Envato on each platform
Your cancellation method depends on where you subscribed and whether you are using a web browser, mobile app, or third-party app store.
Cancel Envato elements via the official website
This is the fastest and most direct cancellation method. Follow these steps:
- Log in to your Envato Elements account at elements.envato.com using your registered email and password
- If you have forgotten your password, use the "Forgot password?" link and reset via email before proceeding
- Navigate to your account settings by clicking your profile icon in the top right corner
- Select "Settings" or "Account Settings" from the dropdown menu
- Look for the section titled "Subscriptions," "Billing," or "Plans"
- You should see your current subscription status and next billing date
- Click "Cancel subscription" or "Cancel plan" next to your active Envato Elements plan
- Read the cancellation warning carefully-it will tell you when your access ends
- Select your reason for cancellation from the dropdown menu (optional, but Envato may offer a discount to retain you)
- If you see a discount offer and do not want to stay, skip this and proceed to confirm cancellation
- Click "Confirm cancellation" or "Yes, cancel my subscription"
- You will receive an immediate on-screen confirmation and a confirmation email within minutes
- Save the confirmation email and the order/transaction ID it contains
- This is your proof of cancellation if Envato charges you again or refuses a refund
Your Envato Elements access continues until the end of your current billing period. If you cancel mid-month, you retain full access until your renewal date arrives. After that date, your account downgrades to a free tier with no downloads available.
Cancel Envato elements via the apple app store
If you subscribed through the Apple App Store on an iPhone or iPad, you must cancel through Apple, not through Envato directly.
- Open the Apple App Store on your iPhone or iPad
- Tap the profile icon at the bottom right of the screen
- Tap "Subscriptions" from the menu
- This shows all active and past subscriptions linked to your Apple ID
- Find "Envato Elements" in your active subscriptions list
- If you do not see it, swipe left to check "Expired" or "Canceled" tabs
- Tap "Envato Elements" to open the subscription details
- Review your renewal date and plan level (monthly or annual)
- Tap "Cancel Subscription" at the bottom
- Apple will ask you to confirm your reason for cancellation
- Confirm the cancellation by tapping "Confirm"
- Apple will send you an immediate on-screen confirmation and an email confirmation to your Apple ID email address
- Take a screenshot of the cancellation confirmation screen
- Store this alongside the email confirmation as proof
Important: Envato cannot access Apple's payment system and cannot see or process your cancellation on their end. Apple handles all refunds for subscriptions cancelled within the refund window. If Apple approves a refund, it credits your Apple ID account, not your original payment method.
Cancel Envato elements via google play store
If you subscribed through Google Play on an Android device, you cancel through Google, not Envato.
- Open Google Play Store on your Android device or visit play.google.com in a web browser
- If using a browser, ensure you are logged into the Google account linked to your subscription
- Tap your profile icon in the top right corner and select "Payments and subscriptions"
- On the web version, go to play.google.com, then select "Manage subscriptions"
- Tap "Subscriptions" to view all active subscriptions
- Scroll to find "Envato Elements"
- Tap "Envato Elements" to open the subscription page
- You will see your plan, renewal date, and payment method
- Tap "Cancel subscription" at the bottom
- Google will ask if you want to cancel and offer a brief survey about why
- Confirm by tapping "Yes, cancel"
- Google will display a confirmation message on screen and send a confirmation email
- Photograph or screenshot the confirmation
- Save the confirmation email to your inbox for your records
Like Apple, Google processes refunds independently of Envato. Google typically refunds to your original payment method (bank card, carrier billing, or Google Play balance) within 5 to 10 business days.
Cancel individual purchases on Envato marketplaces
If you purchased a theme, plugin, graphic, or music track once-rather than subscribing to Elements-you typically cannot cancel a one-time purchase. However, Envato's refund policy allows a refund if you request it within 14 days of purchase and have not downloaded or substantially used the item.
- Log in to your Envato account at envato.com
- Go to your "Downloads" or "Purchase history" page
- Find the item you want to refund
- Note the purchase date and price
- Click "Request a refund" or contact Envato support directly at help.envato.com
- Use the support portal to open a ticket titled "Refund request - [Item name]"
- Explain your reason for the refund request
- If within 14 days and minimal use: state "I request a refund under the 14-day cooling-off period. I have not substantially used this item."
- If after 14 days: state your specific reason, such as "Item does not work as advertised" or "Item is incompatible with my system"
- Submit your request and wait for a response (typically 3-5 business days)
- Envato may approve, deny, or ask for further information
For marketplace purchases, your refund right is not automatic after 14 days. Yafee recommends keeping evidence of your purchase confirmation and any error messages if the item did not work, as these support your refund claim.
What happens after you cancel Envato
Your Envato account does not disappear when you cancel your subscription-only your access to downloads and unlimited benefits changes.
Your access during and after the cancellation period
When you cancel Envato Elements, your paid subscription continues until the end of your current billing period. You retain full download access until that date. After the renewal date passes and you are no longer charged, your account automatically downgrades to the free tier. You lose the ability to download new assets, but you keep any projects you created using downloaded files. Your design files themselves are not deleted.
Checking for surprise re-billing
After you cancel, monitor your payment method for at least one billing cycle to ensure Envato does not charge you again. Some cancellations take 24-48 hours to process fully. If you see a charge after your cancellation confirmation date, contact Envato support immediately and reference your cancellation confirmation email. You also have the right to dispute the charge with your bank or card issuer if Envato refuses to reverse it-a process called a chargeback.
Yafee recommends setting a phone reminder for one week after your expected next billing date. If no charge appears, your cancellation was successful. If a charge does appear, act quickly: contact Envato within 7 days and request a full refund.
When Envato refuses to cancel or refund
Most Envato cancellations are processed smoothly, but occasionally disputes arise-especially around refunds and automatic renewal charges.
Common reasons Envato may refuse a refund
Envato typically denies refund requests under these circumstances:
- You cancelled after 14 days and have downloaded significant content (typically more than three items)
- You purchased a marketplace item (theme, graphic, audio) rather than subscribing to Elements-one-time purchases are generally non-refundable after 14 days
- You cancelled through Apple or Google but did not allow sufficient time for their refund processing (5-10 business days)
- Envato claims you breached their Terms of Service, such as using templates for commercial resale without a commercial license
How to escalate if Envato refuses to refund
If Envato denies your refund claim and you believe their decision violates the Consumer Protection (Fair Trading) Act, escalate to the Competition and Consumer Commission of Singapore (CCCS).
- Gather all evidence: your cancellation confirmation email, screenshots of your account and billing dates, and Envato's refusal email
- Note the exact dates you subscribed, cancelled, and requested the refund
- Visit the CCCS website at cccs.gov.sg
- Click "Complain" or "File a complaint" in the main navigation
- Complete the online complaint form, providing:
- Your full name, email, and contact number
- Envato's company name and the service you subscribed to
- The date of the transaction and the amount in SGD
- A clear description of the problem, referencing the CPFTA if applicable (e.g., "Refused refund within 14-day cooling-off period")
- Copies of all supporting documents (emails, screenshots, transaction receipts)
- Submit the form and note your complaint reference number
- The CCCS will investigate and contact Envato on your behalf
- Respond to any CCCS questions about your complaint within the specified timeframe
- Do not contact Envato directly once a CCCS complaint is filed-let the regulator handle it
The CCCS can mandate that Envato refund you if they determine the company engaged in unfair trading practices or breached consumer protection rules. Yafee has assisted consumers through this escalation process, and CCCS intervention is effective when you have documented evidence of a clear breach.
Common mistakes to avoid when cancelling Envato
Cancelling is simpler than you think, but small errors can delay your cancellation or cost you a refund.
- Not identifying your subscription source: If you subscribed via Google Play and attempt to cancel on the Envato website, your subscription remains active. Verify where you subscribed before you start the cancellation process. Check your last email receipt or your payment method's transaction history.
- Cancelling too late to claim a refund: If you want a refund under the 14-day cooling-off period, cancel within 14 days of your first charge. After day 14, refunds are not guaranteed. Count from the date of your first payment, not the date you discovered the charge.
- Assuming your Apple or Google cancellation is final: When you cancel through Apple or Google, Envato does not receive the cancellation immediately. Allow 24-48 hours for the cancellation to sync between systems. If you see a second charge within 48 hours of cancelling, contact Envato support with proof of your app store cancellation.
- Not saving your confirmation email: Your cancellation confirmation email is your proof. If Envato charges you after you cancel, you need this email to dispute the charge. Save it to a folder or forward it to a backup email address.
- Contacting only Envato support if you subscribed via Apple or Google: Envato support cannot process refunds for app store subscriptions. Contact Apple or Google directly. Envato can only refund subscriptions purchased through envato.com.
Rest assured: if you have followed the steps in this guide and kept evidence of your actions, you are protected. Yafee recommends documenting every step of your cancellation-screenshots of confirmation pages, saved emails, and notes with dates-so you have irrefutable proof if a dispute arises.
Checklist: what to do before and after cancelling Envato
| Action | Timeline | Why it matters |
|---|---|---|
| Verify your subscription type | Before cancelling | Ensures you cancel from the correct platform (web, Apple, or Google) |
| Check your refund eligibility | Before cancelling | Determine if you can claim a refund under the 14-day cooling-off period or CPFTA |
| Save all confirmation emails from Envato | Immediately before | Proof of your original subscription and cancellation date |
| Complete cancellation via correct method | Within 14 days of purchase (for refund eligibility) | Activates your cancellation and starts the cooling-off clock if applicable |
| Photograph or screenshot the cancellation confirmation | Immediately after | Visual proof of successful cancellation, in case the email is lost |
| Monitor your payment method | One billing cycle after cancellation | Confirms no surprise charges occurred and cancellation was fully processed |
| File a CCCS complaint if refund is refused | Within 3 months of the disputed charge | Escalates the matter to the Singapore regulator for investigation |
Why thousands of singapore consumers choose yafee
Envato cancellation should not require legal expertise. Yafee exists to translate complex subscription terms and consumer law into clear, actionable steps. Our platform has helped thousands of Singapore consumers navigate digital subscription cancellations, negotiate refunds, and resolve billing disputes-without paying unnecessary fees or facing months of back-and-forth with customer service.
When you use Yafee, you gain access to verified cancellation procedures specific to your service, templates for escalation letters, and clear guidance on your rights under the Consumer Protection (Fair Trading) Act. Yafee works independently of service providers like Envato, so we have no incentive to keep you subscribed. We simply give you the information and tools to cancel confidently.
Whether you are cancelling Envato Elements, a marketplace purchase, or contesting a refusal, Yafee equips you with the legal framework and step-by-step process to succeed. Start your cancellation today, and if you encounter resistance, Yafee provides templates for dispute escalation and CCCS complaint filing.
Key takeaways: your rights and next steps
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel any Envato subscription within 14 days of purchase without penalty, provided you have not substantially used the service. After 14 days, you can still cancel, but refunds are at Envato's discretion unless they have breached the contract or engaged in unfair trading practices.
Your cancellation method depends on where you subscribed: via envato.com, Apple App Store, or Google Play Store. Each platform has its own cancellation process, and Envato cannot process cancellations initiated through app stores. Save every confirmation email and photograph your cancellation confirmation screens. If Envato refuses to refund you after a valid cancellation request, escalate to the Competition and Consumer Commission of Singapore (CCCS) with your evidence.
Yafee has guided thousands of Singapore consumers through this exact process. Start cancelling now using the steps above, and bookmark this guide for reference. If you need further support, Yafee provides additional resources on subscription law, refund dispute templates, and CCCS complaint procedures to ensure you recover what you are entitled to claim.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Envato?
Join over 30,000 users who already trust us.