Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Duet, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Duet in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Duet
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Duet subscription with zero hassle
1
Fill in the form
Give us your details and those of your Duet subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Duet. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Duet refuses your cancellation.
Frequently asked questions
Cancel Duet: Step-by-Step Guide
How to cancel Duet display and reclaim your device productivity
What is Duet display and why cancellation matters
Duet Display is a subscription application that transforms your iPad, iPhone, or Android device into a wireless or USB-connected second monitor for your Mac or Windows PC. The software extends your screen real estate, enables touch input on your desktop, and supports presentation mirroring-all through a recurring subscription model managed by Duet Inc., a San Francisco-based software company.
Because Duet operates on a subscription basis, charges recur automatically against your payment method until you formally cancel. Understanding your cancellation options and consumer rights in Singapore ensures you stop unwanted billing promptly and protect your financial position.
Common reasons to cancel Duet display
You may cancel if you've adopted an alternative display solution, your work setup no longer requires a second monitor, your device compatibility has changed, or the subscription cost no longer aligns with your budget. Whatever your circumstance, cancellation should be straightforward-and Yafee provides step-by-step guidance through every platform.
Where your subscription exists
Your cancellation method depends entirely on your purchase channel. You may have subscribed directly through Duet's website, via Apple's App Store, or through Google Play Store. Each platform operates independent cancellation systems, and Yafee covers all three approaches in detail below.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing digital services, including subscription software like Duet Display.
Legal protections and your position
Under the Consumer Protection (Fair Trading) Act, you hold the right to expect the service to perform as described in Duet's marketing materials. If Duet fails to deliver the advertised functionality-or if the company misrepresents the service-you may pursue remedies including cancellation and refund.
Singapore law does not automatically grant a blanket 14-day cooling-off period for all digital purchases. However, certain circumstances justify cancellation before first use, or if the service was fundamentally misrepresented. Furthermore, if you cancelled before downloading or activating the software, stronger grounds exist for a refund claim.
Your legal position: You have the right to expect Duet Display to function as advertised. If the company refuses to cancel your subscription or process a refund without legitimate grounds, you may escalate to the Consumers Association of Singapore (CASE) at no cost to you. Document all communication with dates, amounts charged, and Duet's responses before escalating.
Escalation and dispute resolution
If Duet's support team declines your cancellation or refund request without reasonable justification, lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE investigates disputes between consumers and businesses and can mediate on your behalf at no charge.
Collect evidence before escalating: save screenshots of your account, billing history, all emails from Duet support, and your cancellation request confirmation. This documentation strengthens your position if the matter proceeds to dispute resolution.
How to cancel Duet display on the web
If you purchased your Duet Display subscription directly from Duet's website, follow these steps to cancel immediately and stop recurring charges.
Step 1: access your Duet account portal
- Open your web browser and navigate to account.duetdisplay.com.
- Log in using the email address and password linked to your Duet account.
- Verify you see your account dashboard-this confirms you have authenticated successfully.
Step 2: locate your subscription settings
- Look for a menu section labelled Account, Your Plan, Subscription, or Billing in the main navigation.
- Click the appropriate section to open your subscription management page.
- You should see your current plan, renewal date, and payment method displayed.
Step 3: initiate cancellation
- Find and click the Cancel Subscription or Manage Subscription button on your subscription page.
- Read any confirmation prompts carefully-Duet may ask why you are cancelling or offer a discounted plan as an alternative.
- Confirm your cancellation choice when prompted. A success message should appear stating your cancellation is complete.
Step 4: secure your cancellation proof
- Screenshot the final confirmation page or the confirmation message displayed on your account.
- Check your email inbox within 5 to 10 minutes for a cancellation confirmation email from Duet.
- Save this email to a folder for your records-it proves you cancelled and protects you against future unauthorised charges.
Critical warning: Uninstalling the Duet Display app from your device does not cancel your subscription. Recurring charges will continue unless you complete cancellation through the account portal above.
Troubleshooting: when the cancel button does not appear
If you log in but cannot locate the cancellation option, your subscription may be registered through Apple App Store or Google Play rather than Duet's website. Scroll down to the section covering app store cancellations below, or contact Duet support directly for clarification.
How to cancel Duet display via apple app store
If you subscribed to Duet Display through Apple's App Store on an iPhone, iPad, or Mac, Apple's system manages your subscription and billing.
Step 1: open your apple ID settings
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the Settings menu to access your Apple ID profile.
- Select Subscriptions from the menu options.
Step 2: find Duet display in your active subscriptions
- You will see a list of all active subscriptions tied to your Apple ID.
- Locate Duet Display in the list and tap it.
- Verify the renewal date and current billing amount are displayed correctly.
Step 3: cancel the subscription
- Tap the Cancel Subscription button at the bottom of the Duet Display subscription page.
- Apple will ask you to confirm your cancellation-tap Confirm or Yes when prompted.
- A confirmation message will appear stating your subscription is cancelled and access ends on your renewal date.
Step 4: confirm cancellation in your email
- Apple sends a cancellation confirmation email to your Apple ID email address within minutes.
- Save this email as proof of cancellation.
- You retain access to Duet Display until your current billing cycle ends-no immediate loss of functionality occurs.
Alternatively, visit appleid.apple.com on a web browser, navigate to Subscriptions, and follow the same cancellation steps if you prefer a desktop interface.
How to cancel Duet display via google play store
If you subscribed to Duet Display through Google Play Store on an Android device, Google manages your subscription and recurring billing.
Step 1: open google play store on your android device
- Launch the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top-right corner of the screen.
- Select Payments and subscriptions from the dropdown menu.
Step 2: navigate to your active subscriptions
- Tap Subscriptions to view all active services tied to your Google account.
- Search for Duet Display in the list of subscriptions.
- Tap Duet Display to open its subscription details page.
Step 3: cancel your subscription
- On the Duet Display subscription page, tap Cancel subscription.
- Google will present a confirmation screen-tap Yes, cancel to proceed.
- A message will confirm your cancellation is effective, with your access ending on the next renewal date.
Step 4: retain your cancellation confirmation
- Google sends a cancellation confirmation email to your Google account email address.
- Save this email for future reference as proof of your cancellation request.
- Your access to Duet Display continues until your current billing period ends.
If you prefer a web-based interface, visit play.google.com/store in your browser, log in, and access Subscriptions from your account menu to cancel via desktop.
Understanding refunds and billing timeline
Your refund eligibility depends on when you cancel relative to your billing cycle and the reason for your cancellation request.
Refund eligibility and timeframes
In Singapore, refund entitlement for digital subscriptions is not automatic. You may pursue a refund if you cancel before first use, if the service failed to function as advertised, or if you cancelled within a reasonable timeframe before charges were incurred. Cancelling after charges have posted does not guarantee a refund of the full amount-you will stop future recurring charges, however.
Duet Display typically processes cancellations immediately, but charges already debited to your payment method may not reverse automatically. If you believe a charge was unauthorised or erroneous, contact Duet support or your bank within 30 days of the transaction. Your bank can initiate a dispute on your behalf if Duet fails to issue a refund you are entitled to.
How to request a refund from Duet
- Contact Duet support with your request, providing your subscription email, account ID, and the specific date of the charge you dispute.
- Explain clearly why you believe you deserve a refund-for example, "I cancelled before using the service" or "The app crashed and did not function as advertised."
- Attach screenshots of your account, billing records, and the error or issue you experienced.
- If Duet declines your refund request, escalate to CASE with all documentation and Duet's written response.
What to do after you cancel Duet display
Cancellation is complete, but several actions ensure you avoid surprises and document your request properly for future reference.
Immediate steps after cancellation
- Save your confirmation email. Move the cancellation confirmation into a dedicated folder labelled "Subscriptions Cancelled" or similar-you may need it months later if a charge reappears.
- Monitor your payment method. Check your credit card or bank statement 5 to 7 days after the expected renewal date to confirm no charge was processed.
- Uninstall the app if desired. You can now delete Duet Display from your device without affecting your cancellation status.
- Update your records. If you track subscriptions in a spreadsheet or budgeting app, mark Duet Display as cancelled with the date.
What happens to your account and data
After cancellation, your Duet Display account may remain accessible for a limited period-check Duet's data retention policy for specifics. If you wish to delete all account data permanently, contact Duet support to request full account deletion. Retain a screenshot of this request for your records in case data is not removed as promised.
If charges continue after cancellation
In rare cases, charges may reappear after you have cancelled. This may occur if your cancellation was not processed correctly or if a payment was already scheduled before your cancellation took effect. Contact Duet support immediately with your cancellation confirmation email. If Duet does not refund the unauthorised charge within 14 days, contact your bank to dispute the transaction-most financial institutions will reverse charges on your behalf if you provide proof of cancellation.
Pricing and plan comparison
Understanding Duet Display's pricing structure helps you evaluate whether cancellation is the right choice or if a lower-cost alternative exists.
| Plan type | Billing cycle | Approximate cost (SGD) | What's included | Best for |
|---|---|---|---|---|
| Monthly subscription | Monthly | SGD $12-15 | Wireless and USB connectivity, touch input, multi-display support | Short-term users or those testing the service |
| Annual subscription | Once per year | SGD $100-120 | Same features as monthly with discounted rate | Long-term committed users seeking cost savings |
| One-time purchase (legacy) | None-lifetime | SGD $50-70 (historical pricing) | Permanent license, no recurring charges | Users who purchased before Duet switched to subscriptions |
If cost is your primary concern, review whether downgrading to a monthly plan reduces your burden before cancelling entirely. Yafee advises comparing alternatives such as Windows Remote Desktop, MacOS screen sharing, or open-source tools like Barrier or Synergy to confirm Duet offers genuine value.
Common mistakes and how to avoid them
Cancellation is straightforward when you follow the correct steps, but several avoidable errors can leave you charged indefinitely or without proof of your request.
Mistake 1: uninstalling the app instead of cancelling the subscription
The most frequent error is deleting the Duet Display app from your device and assuming this ends your subscription. App deletion and subscription cancellation are separate actions. Duet will continue charging your payment method indefinitely until you formally cancel through the account portal or app store. Always complete the cancellation steps outlined in this guide-app uninstallation is optional and comes after cancellation, not before.
Mistake 2: not saving your cancellation confirmation
You may receive a confirmation email or screen-based message stating your cancellation is complete. Failing to save or screenshot this confirmation leaves you vulnerable if Duet later claims you never cancelled. Save the confirmation email to a permanent folder, print it, or take a screenshot of the confirmation page. This protects you in disputes with Duet or your payment provider.
Mistake 3: cancelling through the wrong platform
If you subscribed via Apple App Store, cancelling through Duet's website will not stop Apple's recurring charge. Conversely, if you purchased directly from Duet's website, app store cancellation has no effect. Verify which platform processed your subscription before initiating cancellation. Check your payment method statement or confirmation email to confirm whether charges are listed as "Duet Display," "Apple Subscription," or "Google Play."
Mistake 4: ignoring disputed charges after cancellation
A charge may reappear days or weeks after you cancel if a payment was pre-authorised or if your cancellation was not processed correctly. Do not assume the charge is a mistake and ignore it. Contact Duet within 5 business days and request a refund with your cancellation confirmation as proof. If Duet refuses, escalate to your bank's dispute team immediately-most banks reverse charges within 30 days if you provide evidence of cancellation.
Frequently overlooked details and traps
Several subtle aspects of Duet Display's subscription model can catch cancellers unaware if they are not addressed proactively.
Free trial charges and hidden start dates
If you signed up for a Duet Display free trial, your billing cycle may start automatically when the trial ends-often 7 or 14 days after signup. If you intended to cancel before being charged, verify the exact trial end date in your account. Cancel at least 2 to 3 days before the trial ends to ensure your request processes before the first charge is incurred.
Renewal date timing and charge cycles
Subscription renewals typically occur on the same day you originally signed up, or on the calendar date specified in your account settings. If your renewal date is 15 March and you cancel on 14 March, a charge may still process on 15 March if your cancellation was not processed in time. Cancel as early as possible relative to your renewal date to minimise the risk of unexpected charges.
Payment method changes and outdated card on file
If you updated your payment method-for example, you received a new credit card-your old card on file may still be charged if your Duet subscription was not updated. Verify your payment method in your Duet account settings to ensure charges go to your current card. If you cancelled but later see a charge from Duet on an old card, contact your bank to dispute it while simultaneously contacting Duet support with your cancellation confirmation.
Regional pricing and currency fluctuations
Duet Display pricing in SGD may fluctuate if the service is billed in USD and currency exchange rates change. A monthly subscription listed at SGD $12 in January may cost SGD $13 by July. If rising charges prompted your cancellation decision, consider this when evaluating whether to rejoin in future months.
Cancellation checklist and action plan
Use this checklist to ensure you have completed every step and documented your cancellation fully.
| Action | Completed? | Date completed |
|---|---|---|
| Identify your subscription platform (web, Apple, or Google) | ☐ | |
| Log into your Duet account or app store and cancel the subscription | ☐ | |
| Save the cancellation confirmation email or screenshot | ☐ | |
| Monitor your payment method 5-7 days after expected renewal | ☐ | |
| Contact Duet support if charges continue after cancellation | ☐ | |
| File a dispute with your bank if Duet fails to refund unauthorised charges | ☐ |
When to keep your Duet display subscription
Cancellation is not always the best option-in some cases, maintaining your subscription may save time and cost in the long run.
| Scenario | Best action | Reasoning |
|---|---|---|
| You use Duet Daily for productivity and rely on it for your workflow | Keep your subscription | Losing access mid-project introduces risk; the SGD $12-15 monthly cost is minimal relative to productivity value |
| You use Duet occasionally but may need it in future projects | Keep subscription or downgrade to monthly | Annual plans offer 15-20% savings; monthly allows flexibility if you eventually cancel |
| You are trialling Duet and uncertain of its utility | Cancel before trial ends to avoid first charge | Yafee recommends cancelling early if the service does not meet your needs; you can always resubscribe |
| You found a free alternative (e.g., Windows Remote Desktop, VNC, Barrier) | Cancel your Duet subscription | No reason to pay for Duet if a comparable free option exists that serves your use case |
| You are experiencing technical issues or crashes | Contact support first; cancel if unresolved after 7 days | Duet support often resolves crashes quickly; cancellation should be a last resort after troubleshooting |
Contacting Duet support for escalation
If your cancellation is disputed or if you encounter issues, contact Duet Inc. directly using the details below.
Duet display contact information
Company: Duet Inc.
Headquarters: San Francisco, California, United States
Support email: [email protected]
Website: www.duetdisplay.com
When contacting Duet, include your account email, subscription confirmation number (if available), and the date you initiated cancellation. Provide screenshots of your cancellation confirmation and any charges you dispute. Duet support typically responds within 24 to 48 business hours.
Escalation to consumers association of singapore (CASE)
If Duet refuses to honour your cancellation or process a refund without justification, file a complaint with CASE using their online portal or by post.
Consumers Association of Singapore (CASE)
Email: [email protected]
Website: www.case.org.sg
Hotline: +65 6100 0315
CASE will investigate your dispute at no cost to you and can compel Duet to respond to your cancellation request. Provide CASE with all documentation: your cancellation confirmation, screenshots of your account, the full email chain with Duet support, and a detailed timeline of events.
Your cancellation journey with yafee
Cancelling a subscription should never feel uncertain or complex. Duet Display's three-platform ecosystem-web, Apple App Store, and Google Play-creates legitimate confusion for users, but each pathway is straightforward once you identify your purchase channel and follow the correct steps.
Your rights under Singapore's Consumer Protection (Fair Trading) Act protect you throughout this process. You have the right to expect the service to perform as advertised, and you have clear escalation routes to CASE if Duet refuses reasonable cancellation or refund requests.
Yafee has helped thousands of consumers cancel unwanted subscriptions by providing clear legal grounding and step-by-step procedural guidance. Whether you are cancelling Duet because you found a better alternative, your setup changed, or the cost no longer fits your budget, you now possess the framework and exact steps to cancel with confidence. Save your cancellation confirmation, monitor your payment method, and escalate to CASE if charges persist-your position is legally sound, and Yafee ensures you can enforce it.