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Frequently asked questions
Cancel Copyleaks: The Right Way
How to cancel Copyleaks and protect your rights in singapore
What Copyleaks is and why you might want to cancel
Copyleaks is a cloud-based plagiarism and artificial intelligence detection tool designed for educators, publishers, marketers, and developers who need to verify content authenticity and originality. The platform scans text across large-scale web databases and uses machine learning to identify both plagiarised material and AI-generated content. If you subscribed to Copyleaks through their website or an app store and now want to exit, Yafee is here to guide you through every step of the cancellation process with clarity and confidence.
Core features of Copyleaks
Copyleaks bundles plagiarism detection, AI-detection capabilities, support for multiple languages, and API access for automated scanning. Your subscription tier determines the number of credits you receive, how many team members can access your account, and whether you get developer API privileges. Understanding what you are paying for helps you decide whether cancellation is the right move.
Why cancellation matters
You might want to cancel if your organisation no longer needs plagiarism checking, if you have found an alternative tool, or if the monthly or annual cost no longer fits your budget. Whatever your reason, taking control of your subscriptions is an important part of managing your finances responsibly. The earlier you cancel, the sooner you stop being charged for a service you no longer use.
Your consumer rights under singapore law
Your right to cancel a Copyleaks subscription is grounded in the Consumer Protection (Fair Trading) Act, Cap 52A of Singapore, which protects you against unfair trading practices and misleading conduct. Under this Act, you have the right to cancel a service contract within a reasonable timeframe if the service provider has not provided clear terms of cancellation or has made cancellation unnecessarily difficult.
Your legal position
Singapore's Consumer Protection (Fair Trading) Act grants you protection in three key areas. First, you have the right to receive clear information about the terms of your subscription, including the cancellation method and any termination fees. Second, if Copyleaks fails to provide an accessible cancellation mechanism, you may lodge a complaint with the Consumers Association of Singapore (CASE), which investigates unfair trading practices at no cost to you. Third, you are entitled to a refund of any unused portion of your subscription if you cancel before the billing period ends, provided Copyleaks' terms do not explicitly exclude this-and even then, such exclusions may be challengeable if they are unreasonable. Yafee recommends keeping evidence of all cancellation attempts and correspondence, as this strengthens your position if you need to escalate to CASE.
When you can request a refund
Singapore's consumer law does not mandate automatic refunds for cancelled subscriptions, but the Consumer Protection (Fair Trading) Act requires service providers to act fairly. If you cancel mid-billing cycle, you are entitled to ask for a pro-rata refund of the unused portion. If Copyleaks refuses without legitimate reason, you can escalate to CASE. If you subscribed through Apple App Store or Google Play, Apple and Google's respective refund policies may be more generous; both platforms typically allow refunds within 14 days of purchase if the app is faulty or significantly misrepresented.
Copyleaks pricing in singapore and what you are paying for
Copyleaks offers several subscription tiers with pricing displayed in Singapore Dollars (SGD). All amounts shown are approximate conversions from USD, so your actual charge depends on your payment processor's exchange rate on the billing date. Check your most recent receipt or account page to confirm the exact SGD amount charged to you.
Available plans and monthly costs
| Plan name | Price (SGD) | Billing cycle | What you get |
|---|---|---|---|
| AI + Plagiarism Detection (Monthly) | S$22.94 | Monthly | AI and plagiarism detection; 100 credits; 2 users; API access |
| AI + Plagiarism Detection (Annual) | S$18.89 per month | Annual (charged upfront) | Same features as monthly; 1,200 total credits; best value |
| Plagiarism Detector only (Monthly) | S$14.86 | Monthly | Plagiarism detection, source code, cross-language; 100 credits; 2 users |
| Plagiarism Detector only (Annual) | S$12.13 per month | Annual (charged upfront) | Same features as monthly; 1,200 total credits |
| AI Detector only (Monthly) | S$13.49 | Monthly | AI detection across 30+ languages; 100 credits; 2 users |
| AI Detector only (Annual) | S$10.79 per month | Annual (charged upfront) | Same features as monthly; 1,200 total credits |
How to check your current plan
Log into your Copyleaks account and navigate to your Account or Billing settings to see exactly which plan you are on and when your next charge is due. This information is crucial before you cancel, because it determines when your access will end and whether you are eligible for a refund. If you subscribed through Apple App Store or Google Play instead of Copyleaks' website, your billing happens outside Copyleaks' system, which changes how you cancel and request refunds.
Should you cancel Copyleaks right now
Before you proceed with cancellation, pause and reflect on whether this is the right decision for your needs. Yafee always recommends taking a moment to weigh the pros and cons.
Reasons to keep your Copyleaks subscription
- Your team regularly uses the plagiarism detection or AI detection tools and finds them accurate and reliable
- You have not yet exhausted the monthly credit allowance and would lose unused credits if you cancel immediately
- Copyleaks integrates seamlessly with your learning management system, content management platform, or publishing workflow
- No competing tool offers the same combination of features at a lower cost in your region
- Your subscription is annual and you are still within the first month (you may be able to get a full refund if you act quickly)
Reasons to cancel your Copyleaks subscription
- You have switched to a competitor such as Turnitin, Grammarly, or GPTZero that better fits your budget or workflow
- The monthly or annual cost is no longer justifiable given your current workload or organisational budget
- You subscribed on impulse and have used the tool fewer than three times since signup
- Your role or team has changed and you no longer need plagiarism or AI detection functionality
- Customer support has been unresponsive or the tool has experienced persistent technical issues
- You signed up for a trial and want to prevent automatic conversion to a paid plan
How to cancel Copyleaks via your account dashboard
The most straightforward path to cancellation is through Copyleaks' own account dashboard. This method gives you real-time confirmation and generates a cancellation receipt, which you should keep for your records.
Step 1: log in to your Copyleaks account
- Open your web browser and navigate to the Copyleaks login page
- Enter your registered email address and password
- Click Sign In
- If you have two-factor authentication enabled, complete the verification step
Step 2: access your billing or account settings
- Once logged in, look for a settings icon (usually a gear symbol) in the top right corner of the screen
- Click Settings or Account
- Select Billing, Subscription, or Plan Management from the menu
- You should see your current subscription tier, next billing date, and payment method
Step 3: locate the cancellation option
- Scroll down the Billing or Subscription page to find a button or link labelled Cancel Subscription, Downgrade Plan, or End Membership
- Click this button or link
- Copyleaks may display a pop-up asking why you are cancelling; select the reason that best fits your situation (this feedback helps them improve but is not binding)
Step 4: confirm your cancellation
- Review the cancellation summary, which should state your final billing date and when your access will end
- Click Confirm Cancellation or a similar button to finalise the request
- Copyleaks will display a confirmation message on screen and send a confirmation email to your registered email address within minutes
- Save or print this confirmation for your records
Step 5: verify the cancellation took effect
- Return to your Billing or Subscription page and confirm that your plan status now shows Cancelled or Inactive
- Check your email inbox for the cancellation confirmation from Copyleaks within 5 minutes; if you do not receive it, check your spam or junk folder
- Make a note of the cancellation date and final access date in your records
How to cancel Copyleaks if you subscribed via apple app store
If you signed up for Copyleaks through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through Apple's subscription management system, not through Copyleaks itself.
Step 1: open settings on your apple device
- On iPhone or iPad, open the Settings app
- On Mac, click the Apple menu and select System Preferences or System Settings
Step 2: navigate to subscriptions
- On iPhone or iPad, tap your name at the top of the Settings screen, then select Subscriptions
- On Mac, select the account name at the top of System Preferences, then click Subscriptions (location varies by macOS version)
Step 3: find and cancel Copyleaks
- Scroll through your active subscriptions until you find Copyleaks
- Tap or click Copyleaks to open the subscription details
- Tap or click Cancel Subscription
- Apple will ask you to confirm your reason for cancellation; select the relevant option or skip this step
- Tap or click Confirm Cancellation
Step 4: verify the cancellation and check for refunds
- You will see a confirmation message stating your access will end on a specified date
- Apple will send a confirmation email to your registered Apple ID email address
- If you cancelled within 14 days of your most recent charge and believe you have a legitimate reason (faulty app, misrepresentation, unused service), contact Apple Support to request a refund; Apple approves refunds on a case-by-case basis
How to cancel Copyleaks if you subscribed via google play store
If you signed up for Copyleaks through the Google Play Store on an Android device, you cancel through Google Play, not Copyleaks' dashboard.
Step 1: open the google play store app
- On your Android device, open the Google Play Store app
- Tap your Profile icon in the top right corner
Step 2: navigate to your subscriptions
- Tap Manage subscriptions from the menu
- You will see a list of all active subscriptions linked to your Google Play account
Step 3: cancel Copyleaks
- Tap Copyleaks from the list
- Tap Cancel subscription
- Google Play will show you the cancellation terms, including your final access date
- Follow the prompts and confirm your cancellation
Step 4: request a refund if eligible
- Google Play allows refunds within 48 hours of purchase if the app is faulty or not as described
- To request a refund, return to the Manage subscriptions screen, tap Copyleaks, and look for a Refund option
- If no refund option is visible, contact Google Play Support via the Help Centre and explain your reason; Google approves or denies refund requests within 5 business days
How to cancel Copyleaks by email if the dashboard does not work
If you cannot access Copyleaks' cancellation option through your account dashboard or if the button is broken, you have the right to cancel by email. This method creates a written record of your cancellation request, which is valuable if you later need to dispute a charge or escalate to CASE.
Step 1: gather your account information
- Collect the email address linked to your Copyleaks account
- Note your account username or user ID if available
- Locate your most recent billing receipt or invoice, which contains your plan name and billing date
Step 2: compose a cancellation email
- Open your email client and create a new message
- Address your email to the Copyleaks support email address (typically [email protected] or [email protected]; verify this on their website if unsure)
- Use a subject line such as: "Cancellation Request - [Your Email Address]"
- In the body of the email, include the following details:
- Your full name
- The email address associated with your Copyleaks account
- Your account username or user ID
- Your current subscription plan (e.g., "AI + Plagiarism Detection Monthly")
- A clear statement: "I request immediate cancellation of my Copyleaks subscription, effective today. Please confirm that no further charges will be applied."
- A request for a cancellation confirmation email
Step 3: send the email and keep a copy
- Click Send
- Once sent, move the sent email to a dedicated folder or take a screenshot for your records
- Note the date and time you sent the email
Step 4: monitor your inbox for confirmation
- Copyleaks should reply within 2 to 3 business days with a cancellation confirmation
- The confirmation email should include your cancellation date, final access date, and confirmation that no future charges will occur
- If you do not receive a confirmation within 5 business days, send a follow-up email or contact Copyleaks' support team via their website chat function
- Save the confirmation email indefinitely
Timeline: when your access ends and final charges stop
Timing is critical when cancelling a subscription. Understanding the exact dates that govern your cancellation helps you avoid surprise charges and supports your position if a dispute arises.
If you cancel mid-monthly billing cycle
Most SaaS providers, including Copyleaks, honour access until the end of the current billing period. If you cancel on day 15 of a 30-day billing cycle, you retain access until day 30, and no further charge occurs after that date. Copyleaks will send a final invoice covering the period already used. You are then entitled to a pro-rata refund if you request one in writing within 30 days of your cancellation date.
If you cancel an annual subscription
Annual subscriptions are more complex. If you cancel an annual plan after the first 30 days, most providers charge a cancellation fee or refund only the unused months pro-rata, minus an administrative cost. If you cancel within the first 14 days of an annual subscription, you are entitled to a full refund under consumer protection principles in Singapore, provided you have used the service minimally. Yafee recommends requesting a refund in writing if you qualify and Copyleaks does not volunteer one automatically.
Verify your final charge date
Once you cancel, check your account dashboard or wait for Copyleaks' confirmation email. This document must state your final access date and the date of your last charge. If a charge appears after your stated final date, contact Copyleaks immediately with your cancellation confirmation and ask for a refund of the erroneous charge. If Copyleaks refuses, escalate to CASE.
Requesting a refund after cancellation
Cancelling your subscription does not automatically trigger a refund. You must request one formally if you believe you are owed one under Singapore's consumer protection law.
When you are entitled to a refund
- You cancel an annual plan within 14 days of purchase and have used fewer than 10 credits
- You cancel mid-billing cycle and request a pro-rata refund of the unused portion within 30 days
- Copyleaks fails to provide the promised features or experiences persistent downtime, rendering the service unsuitable
- You subscribed through Apple App Store or Google Play and cancelled within 48 hours (Apple) or 48 hours (Google) of the charge
How to request a refund
- Compose a formal refund request email to [email protected] (or the email address listed on their website)
- Include your account email, subscription plan, cancellation date, and the specific reason you believe you are owed a refund
- If you qualify under the 14-day rule, state this clearly: "I cancelled my annual Copyleaks subscription on [date], which is within 14 days of purchase on [purchase date]. Under Singapore's consumer protection principles, I am entitled to a full refund."
- Request a response within 5 business days and ask for the refund method (credit card, bank transfer, or app store credit)
- Send the email and keep a copy
- If Copyleaks does not respond within 10 business days or refuses your refund claim, escalate to CASE (Consumers Association of Singapore) by submitting a complaint via their website (case.org.sg)
What to do if Copyleaks refuses your refund
If Copyleaks denies your refund claim without legitimate reason, you have the right to escalate under the Consumer Protection (Fair Trading) Act. CASE will investigate your complaint at no cost and mediate between you and Copyleaks. Gather all evidence: your cancellation confirmation, billing receipts, screenshots of your account, and all email correspondence. CASE typically resolves disputes within 30 days. If CASE's mediation fails, you may pursue a claim in the Small Claims Tribunal (for claims up to S$10,000) or District Court, depending on the amount owed.
Common mistakes to avoid when cancelling Copyleaks
Cancelling a subscription may seem straightforward, but small oversights can cost you money or leave you without evidence of your cancellation request. Here are the pitfalls that catch most users and how to sidestep them.
Mistake 1: not checking your cancellation deadline
Many users assume they can cancel at any point in their billing cycle without penalty. In reality, if you cancel an annual subscription after the 14-day window, you may forfeit a portion of your prepaid fees. Always check Copyleaks' Terms of Service for cancellation windows and deadlines before you submit your cancellation request. Yafee recommends taking a screenshot of these terms for your records.
Mistake 2: cancelling through the wrong platform
If you subscribed via Apple App Store or Google Play, cancelling through Copyleaks' website will not work. Your payment and subscription are managed by Apple or Google, not Copyleaks. Cancelling in the wrong place leaves your subscription active and you will continue to be charged. Always verify where you signed up before you cancel.
Mistake 3: forgetting to save your cancellation confirmation
Never rely on memory or a verbal confirmation from support staff. Always request a written cancellation confirmation from Copyleaks and save it as a PDF or take a screenshot. This document protects you if a surprise charge appears weeks later or if you need to dispute the cancellation with your bank or payment processor.
Mistake 4: cancelling without requesting a refund first
Some users cancel and assume they will automatically receive a refund if one is due. Copyleaks will not refund you unless you ask. If you cancel an annual subscription within 14 days or if you are due a pro-rata refund for a mid-cycle cancellation, send a formal refund request email immediately after cancelling. Do not wait.
Mistake 5: assuming a trial cancellation is automatic
If you signed up for a free trial and did not explicitly cancel before the trial end date, Copyleaks will automatically convert your account to a paid subscription. Many users assume the trial expires and access cuts off; in fact, your payment card is charged. To avoid this, set a calendar reminder 3 days before your trial ends and cancel immediately. Yafee recommends this practice for all free trials.
Mistake 6: not checking for remaining credits
If you have unused monthly credits in your Copyleaks account when you cancel, those credits are typically forfeited. If you have a large balance of unused credits (say, more than 50), consider whether it is worth delaying cancellation by a month to use them up, or contact support to ask if they will honour a credit transfer or refund for unused credits. Some providers offer this as a goodwill gesture.
After cancellation: what happens to your data and account
Cancelling your Copyleaks subscription does not immediately delete your account or historical data. Understanding what persists and what is deleted helps you plan your next steps.
Your access after the final billing date
On your final access date (stated in the cancellation confirmation), Copyleaks will disable your login and you will no longer be able to access the dashboard, run new scans, or view reports. Any new plagiarism or AI detection requests you attempt will fail. Your account will remain in Copyleaks' system, but in a dormant state.
Data retention and deletion
Copyleaks typically retains your account data (profile, historical scans, reports) for 30 days after cancellation. This grace period allows you to reactivate your subscription if you change your mind. After 30 days, you can request permanent deletion of your account and all associated data by emailing [email protected]. Under Singapore's Personal Data Protection Act (PDPA), Copyleaks must comply with your request within 30 days. Save the deletion confirmation email for your records.
Billing and payment method
Once your subscription is cancelled, Copyleaks' payment processor will stop attempting to charge your card or bank account. However, if you reactivate within the grace period, your original payment method will be used. If you no longer want Copyleaks to have access to your payment details, delete the saved card or bank account from your Copyleaks account settings before the 30-day grace period expires.
Reactivating your subscription
If you change your mind within 30 days of cancellation, you can reactivate your subscription by logging into your account and selecting Reactivate or Resume Subscription. You will be charged immediately for the current billing cycle at your plan's standard rate. If more than 30 days have passed, you will need to sign up as a new customer, which may or may not qualify for a new-customer discount.
Escalation: what to do if Copyleaks does not respond
In rare cases, Copyleaks may ignore your cancellation request, continue charging you after you cancel, or refuse to process a refund you are entitled to. Yafee guides you through the escalation process.
Step 1: document all communication attempts
- Gather all emails, screenshots, and timestamps of your cancellation requests and responses (or lack thereof)
- If you cancelled via the dashboard, download your account statement showing the cancellation date
- If you cancelled by email, print or save the sent email and any replies
- Compile these into a single folder labelled "Copyleaks Cancellation Evidence"
Step 2: send a formal notice to Copyleaks
- If Copyleaks has not responded to your cancellation or refund request within 10 business days, send a final formal notice email to [email protected]
- In the subject line, write: "Final Notice: Cancellation Request [Date] - Escalation to Regulatory Authority"
- In the body, state clearly: "I submitted a cancellation request on [date]. Copyleaks has failed to respond or has refused to process the cancellation despite multiple requests. I am providing Copyleaks 5 business days to confirm the cancellation and process any owed refund. If I do not receive a response by [date], I will file a formal complaint with the Consumers Association of Singapore."
- Send the email and save a copy
Step 3: file a complaint with CASE
- Visit the CASE website at case.org.sg
- Click File a Complaint or Complaints and Mediation
- Complete the online complaint form, providing:
- Your full name and contact details
- Copyleaks' company name and contact information
- A detailed summary of the issue (cancellation refusal, continued charges, lack of response)
- The date of your cancellation request and all follow-up attempts
- The amount in dispute (if refund-related)
- Upload all supporting documents (emails, screenshots, receipts) as PDF files
- Submit the complaint
- CASE will acknowledge your complaint within 3 business days and assign a case officer who will contact both you and Copyleaks to investigate and mediate
Step 4: pursue legal action if mediation fails
If CASE mediation does not resolve the dispute, you may pursue a claim in the Small Claims Tribunal (for amounts up to S$10,000) or the District Court. You do not need a lawyer for the Small Claims Tribunal, which makes it an affordable option. File a claim with the tribunal and present your evidence (cancellation confirmation, refusal emails, billing statements). The tribunal will issue a judgment within 60 days. If you win, Copyleaks is ordered to pay you the refund or cancellation fees owed plus costs.
Comparison: Copyleaks vs. alternative plagiarism and AI detection tools
Before you cancel, it may be worth comparing Copyleaks to competing tools. Some alternatives offer better pricing, faster customer support, or features that align more closely with your needs.
| Tool name | Core features | Starting price (SGD) | Cancellation process |
|---|---|---|---|
| Turnitin | Plagiarism detection, AI detection (newer), learning analytics; enterprise focus | S$20-S$50 per month | Dashboard cancellation; 30-day notice required for annual plans |
| Grammarly | Grammar, style, plagiarism detection, tone adjustment; browser extension | S$10-S$15 per month | Subscription management page; immediate cancellation |
| GPTZero | AI detection only; high accuracy; simple UI; limited plagiarism features | Free tier; paid tier S$12 per month | Email-based cancellation; free tier requires no cancellation |
| Quetext | Plagiarism detection; source matching; API access | S$15 per month | Dashboard cancellation; refunds available within 14 days |
| Safeassign | Plagiarism detection (bundled with Blackboard LMS) | Bundled cost S$8-S$15 per student per semester | Institutional cancellation; not available as standalone subscription |
| Copyscape | Plagiarism detection; web-based content scanning; basic AI detection | S$5-S$30 per month | Dashboard or email; 7-day refund guarantee |
Yafee recommends evaluating at least two alternatives before you commit to Copyleaks as your final choice, especially if cost is a concern. Many competitors offer free trials, which allow you to test their platforms at no risk.
Checklist: cancelling Copyleaks step by step
Use this checklist to ensure you do not miss any critical steps in the cancellation process.
- Determine where you subscribed (Copyleaks website, Apple App Store, or Google Play Store)
- Log into your account and verify your current plan name and next billing date
- Check Copyleaks' cancellation policy in the Terms of Service, especially any 14-day or 30-day windows for refunds
- Decide whether you want to request a refund before cancelling (if eligible)
- Execute cancellation via your account dashboard or the relevant app store (Apple, Google, or Copyleaks)
- Save or screenshot the cancellation confirmation displayed on screen
- Wait for a confirmation email from Copyleaks or the app store within 2 to 5 business days
- Save or print the confirmation email indefinitely
- If no confirmation arrives within 5 business days, send a follow-up email or contact support
- If you are owed a refund, send a formal refund request email within 10 days of cancellation
- Monitor your bank account or credit card to ensure no charges appear after your final access date
- If an erroneous charge appears, contact your bank and dispute it, then notify Copyleaks with your cancellation confirmation
- If Copyleaks refuses to respond or refund, file a complaint with CASE at case.org.sg within 1 year of the disputed charge
Contact information and next steps
This guide has walked you through every method of cancelling Copyleaks and protecting your rights under Singapore law. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they were owed. If you need further assistance, use the contact details below.
Copyleaks support contact
Email support requests to [email protected] or [email protected]. Check the Copyleaks website for the most current support email, as contact addresses may change. Response time is typically 2 to 3 business days.
Consumer protection escalation in singapore
If Copyleaks does not respond or refuses to process your cancellation or refund, escalate to:
- Consumers Association of Singapore (CASE) - case.org.sg - File complaints online or call 6100 0315. CASE investigates unfair trading practices and mediates disputes at no cost to consumers. Response time is typically 30 days.
- Small Claims Tribunal - subordinate courts website - File a claim for amounts up to S$10,000. You do not need a lawyer. Filing fee is approximately S$10 to S$50 depending on the claim amount.
- Personal Data Protection Act (PDPA) complaints
Your next step
Review this guide, gather your account information, and execute your cancellation using the method that best suits your situation. If you subscribed through Copyleaks' website, cancellation via the dashboard is fastest. If you used Apple App Store or Google Play, follow the app store-specific steps. Keep all confirmations and escalate to CASE immediately if Copyleaks does not respond within 10 business days. Yafee is your trusted partner in taking control of your subscriptions and protecting your consumer rights in Singapore.