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Frequently asked questions
Cancel Coohom: The Right Way to Manage Your Subscription
How to cancel your Coohom subscription in singapore and reclaim your rights
What Coohom is and why you might cancel
Coohom is a cloud-based interior design platform that enables you to create 3D room designs, manage floor plans, and visualise furniture arrangements in minutes. The service attracts both professional designers seeking rapid client visualisations and hobbyists experimenting with home layouts. Coohom offers subscription tiers and in-app purchases to unlock rendering credits and advanced design features.
You may decide to cancel for several legitimate reasons: your design project is complete, you prefer an alternative tool, you want to consolidate your software subscriptions, or you find that the monthly cost no longer justifies your usage level. Whatever your motivation, Yafee provides you with a clear legal framework and step-by-step procedure to cancel safely and understand your consumer protections.
Common reasons to cancel Coohom
Users frequently cancel because they have achieved their design goals and no longer require active rendering credits. Others discover that free or cheaper alternatives meet their needs equally well. Some subscribers realise they are not using the Pro or Premium features intensively enough to warrant the recurring charge. If any of these situations describes you, Yafee guides you through the cancellation process and ensures you know your rights under Singapore law.
When you should act quickly
If you purchased your subscription within the last 14 days, you may be entitled to a refund under Singapore's Consumer Protection (Fair Trading) Act, regardless of Coohom's stated no-refund policy. Act within this cooling-off period to protect your legal position. Furthermore, if you have evidence that Coohom's terms breach unfair contract requirements, you should escalate through the Consumer Association of Singapore (CASE) immediately.
Coohom pricing in singapore and subscription options
Understanding your current plan and what you are paying each month is essential before you cancel and claim any refund you might be entitled to.
Current subscription rates and billing cycles
| Plan | Price (SGD) | Billing cycle | Purchase method |
|---|---|---|---|
| Pro Member | S$21.98 | Monthly recurring | iOS in-app purchase |
| Premium Member | S$36.98 | Monthly recurring | iOS in-app purchase |
| Free (limited features) | S$0 | Ongoing | Web or mobile app |
Where your subscription lives and why it matters
If you purchased through the iOS App Store or Google Play Store, your subscription is linked to your Apple ID or Google Play account respectively, not directly to Coohom's servers. This distinction is crucial because you must cancel from your device settings, not from Coohom's website interface. Consequently, you will navigate your Apple or Google account settings to halt the recurring charge, a step that many users overlook. Note also that Coohom is phasing out its mobile app with targeted completion by the fourth quarter of 2026, which means web-based account management will become the default cancellation method for new users.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act furnishes you with statutory rights that supersede any conflicting terms in Coohom's terms of service.
The 14-day cooling-off right for remote digital purchases
Your legal position: When you purchase a digital service remotely (online, in-app, or by phone), you possess a statutory 14-day cooling-off period under the Consumer Protection (Fair Trading) Act. This means you can cancel and request a full refund within 14 days of the purchase date, provided you have not substantially consumed the service. Coohom's published no-refund policy directly conflicts with this statutory right, and that policy is not enforceable against you during the cooling-off window. If you purchased your Coohom subscription fewer than 14 days ago, you are legally entitled to request a refund regardless of what Coohom's website states.
What you must do if Coohom refuses your refund claim
If Coohom declines to refund you within the 14-day cooling-off period, you have formal escalation pathways. First, document your cancellation request, record the exact purchase date, and gather evidence that you are within the legal window. Then, pursue one or more of the following routes:
- Contact your payment provider (your bank, credit card issuer, or PayPal) and file a chargeback or dispute claim, citing the breach of your cooling-off right
- Lodge a complaint with the Consumer Association of Singapore (CASE) for formal mediation and legal advice
- Report unfair contract terms to the Infocomm Media Development Authority (IMDA) if Coohom's no-refund clause is deemed unreasonably restrictive
Yafee strongly advises you to retain copies of all communications with Coohom, including screenshots of their refund policy, your cancellation confirmation email, and your payment receipt, because these documents form your evidence if the dispute escalates.
How to cancel your Coohom subscription by platform
The cancellation method depends on whether you purchased through the iOS App Store, Google Play, or directly via Coohom's website, so follow the procedure that matches your purchase channel.
Cancel if you subscribed via the iOS app store
- Open the Settings app on your iPhone or iPad
- Tap your Apple ID profile icon at the top of the Settings menu
- Select Subscriptions from the list of options
- Locate Coohom in your active subscriptions list
- Tap Cancel Subscription and confirm the action
- Apple will display a cancellation date, typically the end of your current billing cycle
- You will receive an email confirmation to your Apple ID registered email address
Cancel if you subscribed via google play
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Navigate to Manage subscriptions
- Find and select Coohom from your active subscriptions
- Tap Cancel subscription and confirm
- Google will indicate when your subscription access ends, usually at the conclusion of the current billing period
- A confirmation message will appear on your device and in your Google account email
Cancel if you subscribed directly via coohom's website
- Log in to your Coohom account at the official website
- Navigate to My Subscription in your account menu
- Select Billing Info
- Locate the Cancel Subscription button and click it
- Coohom will present a cancellation confirmation dialog
- Review any retention offers or warnings, then confirm your cancellation
- You will receive a confirmation email with the effective cancellation date
Your refund entitlements and how to claim them
Understanding what you can legally reclaim is fundamental to protecting your financial interests after cancellation.
When you are entitled to a refund
You are entitled to a refund if you cancel within 14 days of your initial purchase under Singapore's Consumer Protection (Fair Trading) Act. This right applies even if Coohom's terms of service state otherwise. Additionally, if you can demonstrate that you have not meaningfully used the service (for example, you have not created designs or rendered projects), your claim to a refund strengthens significantly. Consequently, if Coohom charges you again after you have cancelled, you may initiate a chargeback with your bank or payment provider.
How to request your refund from Coohom
- Send a formal written request to Coohom's support team via email, clearly stating your purchase date and the reason for the refund claim
- Reference your statutory cooling-off right under the Consumer Protection (Fair Trading) Act
- Attach copies of your payment receipt and cancellation confirmation
- Request a response within 7 business days
- If Coohom approves, the refund will be processed back to your original payment method within 5 to 10 business days
- If Coohom refuses, proceed to dispute the charge with your bank or payment provider
How to dispute the charge with your bank or payment provider
If Coohom refuses your refund claim unreasonably, contact your bank, credit card issuer, or PayPal account centre and file a formal dispute or chargeback. Provide your bank with copies of your purchase receipt, cancellation confirmation, and all communications with Coohom. Most financial institutions will investigate and issue a provisional credit within 10 business days. Yafee recommends taking this step in parallel with contacting CASE, as your bank's investigation may succeed even if Coohom maintains its refusal.
What happens after you cancel and how to avoid recurring charges
Cancellation is a discrete action, but you must verify that Coohom stops charging you and monitor your account for unexpected activity.
Verify your cancellation took effect
After you cancel, wait 24 to 48 hours, then check your Apple ID, Google Play, or Coohom account to confirm the subscription status has changed to "Cancelled". Review your email inbox and spam folder for a cancellation confirmation message. Most importantly, monitor your payment method (credit card or bank account) for the next billing cycle to ensure no further charges occur. If a charge appears after cancellation, contact your payment provider immediately and report it as an unauthorised transaction.
Prevent reactivation of your subscription
- Do not re-download the Coohom app immediately after cancelling, as this may trigger a prompt to reactivate the subscription
- If you reinstall Coohom later, verify that your account displays the Free tier before using any features
- Unsubscribe from Coohom's promotional emails to reduce temptation and avoid accidental renewal links
Common mistakes to avoid when cancelling Coohom
Cancellation is straightforward, but small missteps can delay your refund or leave you vulnerable to unexpected charges. Here are the pitfalls Yafee helps users navigate every day.
Mistake 1: cancelling from the wrong platform
If you subscribed via the iOS App Store, cancelling from Coohom's website will not stop the recurring charge from Apple. Your cancellation request must match your purchase method exactly. Consequently, always verify where your subscription was purchased (check your email receipt for the source) before you initiate cancellation.
Mistake 2: assuming coohom's no-refund policy is final
Coohom states a strict no-refund policy, but this term is unenforceable against your statutory 14-day cooling-off right. Do not accept a refusal from Coohom's support team as the final answer if you are within the legal window. Instead, escalate to CASE or your payment provider and cite the Consumer Protection (Fair Trading) Act explicitly.
Mistake 3: cancelling mid-month without checking your billing date
Most subscriptions continue to the end of the current billing cycle after cancellation. If you cancel on the 5th and your billing date is the 20th, you will retain access until the 20th. Verify your billing cycle before cancelling so you understand when your access actually ends.
Mistake 4: failing to document your cancellation
Always take a screenshot of the cancellation confirmation page and save any confirmation email Coohom sends you. If a dispute arises, this evidence is invaluable. Yafee advises keeping these records for at least 12 months.
Coohom cancellation checklist and next steps
Use this checklist to ensure you have completed every necessary step and are protected legally.
| Action | Completed? | Notes |
|---|---|---|
| Identified where you purchased your subscription (App Store, Google Play, or website) | [ ] | Check your email receipt |
| Cancelled from the correct platform | [ ] | Match your purchase method exactly |
| Took a screenshot of the cancellation confirmation | [ ] | Save with your receipt for 12 months |
| Verified cancellation status 24 to 48 hours later | [ ] | Check your account settings |
| Monitored your payment method for unauthorized charges | [ ] | Watch for 2 billing cycles after cancellation |
| Requested a refund if within 14 days of purchase | [ ] | File with bank or CASE if Coohom refuses |
Get expert help if Coohom refuses to cooperate
If Coohom ignores your cancellation request, refuses a legitimate refund claim, or continues to charge you after you have cancelled, you must escalate.
Contact the consumer association of singapore (CASE)
CASE provides free advice and mediation for consumer disputes. Visit www.case.org.sg or call +65 6100 0315 to lodge a complaint. In accordance with CASE's procedures, you will be asked to provide documentary evidence: your purchase receipt, cancellation confirmation, all emails with Coohom, and a summary of your refund request. CASE will contact Coohom on your behalf and attempt to resolve the dispute. If mediation fails, CASE can refer your case for further action.
File a chargeback with your bank or payment provider
Contact your bank, credit card company, or PayPal and file a formal dispute or chargeback claim. Provide all documentation and cite the Consumer Protection (Fair Trading) Act as your legal basis. Most financial institutions will investigate within 30 days and will typically side with you if Coohom cannot prove you were provided adequate cooling-off notice.
Report unfair contract terms to IMDA
If Coohom's no-refund policy is deemed unreasonably restrictive and unfair, you may report it to the Infocomm Media Development Authority (IMDA). IMDA enforces the Consumer Protection Act and can investigate and compel companies to remove unfair terms from their contracts. Lodge your complaint at www.imda.gov.sg with a summary of the unfair term and evidence of how it has harmed you.
Why yafee exists and how we help you cancel safely
Yafee was founded to empower consumers like you with clear, legally grounded guidance on cancelling subscriptions and asserting your rights. We understand that service providers often obscure cancellation pathways or misrepresent your legal entitlements. Yafee has helped thousands of consumers cancel Coohom and dozens of other software platforms, recover unauthorised charges, and navigate disputes with CASE and financial institutions.
When you use Yafee's step-by-step cancellation guides, you gain access to the specific legal framework that protects you in your country, verified cancellation procedures, and clear escalation pathways if the company refuses to cooperate. Yafee removes the guesswork and gives you the evidence you need to win any dispute.
Cancelling Coohom should be painless. In accordance with Singapore law, you have the right to cancel, the right to a refund within 14 days if you have not substantially used the service, and the right to escalate to independent authorities if the company breaches those rights. Yafee ensures you know exactly what those rights are, how to exercise them, and where to go if the company refuses. Start your cancellation today with confidence, knowing that Yafee has helped thousands of consumers cancel Coohom and recover money they thought was lost.