Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Convertkit, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Convertkit in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Convertkit
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Convertkit subscription with zero hassle
1
Fill in the form
Give us your details and those of your Convertkit subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Convertkit. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Convertkit refuses your cancellation.
Frequently asked questions
Cancel ConvertKit: The Right Way to Exit
How to cancel ConvertKit and reclaim your email marketing control
What ConvertKit is and why creators use it
ConvertKit is a subscription-based email marketing platform built specifically for creators, writers, podcasters, and small business owners who want to build engaged audiences without paying percentage-based transaction fees. You use it to send newsletters, automate email sequences, and sell digital products directly to your subscribers. The platform emphasises simplicity and direct creator-to-audience connection, stripping away the complexity that often comes with enterprise email tools.
Core features and typical use cases
ConvertKit handles subscriber list management, email automation workflows, landing page creation, and integrations with e-commerce and course-building platforms. Most creators choose it because you avoid paying commission fees when you sell digital products to your subscribers. If you're a newsletter writer, course creator, or content business relying on direct audience monetisation, ConvertKit positions itself as your go-to tool. Nevertheless, creator priorities change, businesses pivot, and not every tool remains essential forever. That's why understanding your cancellation rights and process is critical.
Understanding your consumer rights in singapore
Before you cancel ConvertKit, know exactly what legal protections Singapore law grants you.
Consumer protections that apply to digital services
Under Singapore's Consumer Protection (Fair Trading) Act (CPFTA), digital service providers including email marketing platforms must provide you with clear, fair contract terms, transparent pricing disclosure, and honest descriptions of what you're purchasing. This means ConvertKit must clearly communicate how you cancel, what happens to your data after cancellation, and whether refunds apply to unused portions of your subscription. If ConvertKit's cancellation process is deliberately obscured or its refund policy is misleading, you have legal grounds to escalate your complaint.
The CPFTA also protects you against unfair contract terms. If ConvertKit imposes conditions that are unreasonably harsh-such as making cancellation available only by phone without a documented response time, or imposing automatic renewal without clear consent-you may challenge those terms through official channels.
Your legal position and escalation pathway
If you cancel ConvertKit and the company refuses a refund you believe you're entitled to, or if they make cancellation deliberately difficult, contact the Consumers Association of Singapore (CASE). CASE is Singapore's official independent consumer watchdog and has statutory authority to investigate disputes between consumers and service providers. You must document your attempts to resolve the issue with ConvertKit first-keep all emails, receipts, and cancellation confirmations, as these form your evidence base. If ConvertKit fails to respond fairly within a reasonable timeframe, file a formal complaint with CASE.
ConvertKit pricing and plans in singapore
Here's what you'll pay at each subscription tier and what features each plan includes.
Plan pricing summary
ConvertKit charges in USD, so when you pay from Singapore, your card issuer will convert SGD to USD and typically add foreign exchange fees of 1-3% depending on your bank. The table below shows approximate SGD costs based on current USD pricing; your actual charge will vary based on real-time exchange rates.
| Plan name | Subscriber limit | USD price | Approx. SGD | Billing cycle | Key features |
|---|---|---|---|---|---|
| Creator (starter) | Up to 1,000 | $29/month | S$39-42 | Monthly | Visual automation, email sequences, basic integrations, 0% sales fees |
| Creator (growth) | Up to 10,000 | $79/month | S$107-115 | Monthly | Advanced automations, landing pages, affiliate tools, API access |
| Creator (scale) | Up to 25,000 | $119/month | S$161-173 | Monthly | All Creator features, priority support, advanced reporting |
| Creator (enterprise) | 100,000+ | Custom pricing | Custom SGD | Monthly or annual | Custom integrations, dedicated success manager, SLA |
Annual billing discount
ConvertKit offers an annual billing option that typically provides a 20% discount compared to month-to-month payments. If you pay annually, your upfront cost is higher, but your monthly effective rate drops. For example, the Creator starter plan at $29/month becomes approximately $23.20/month when billed annually at $278.40/year (before exchange conversion). This discount applies to all plan tiers.
Should you cancel ConvertKit
Before you commit to cancellation, evaluate whether your reasons align with switching costs and your actual needs.
Reasons creators cancel
Common reasons include: you've completed a specific project or course launch and no longer need active email outreach; you're consolidating tools and moving to an all-in-one platform; ConvertKit's feature set no longer matches your growth stage; you're concerned about pricing relative to your revenue; or you've identified a competitor platform that better serves your workflow. Yafee recommends documenting your specific reason-this clarifies whether you need permanent cancellation or a temporary pause (ConvertKit may offer a subscription freeze).
Reasons to reconsider before cancelling
If you're cancelling because of a billing dispute or unfamiliar charge, contact ConvertKit support first-the issue may be resolvable without cancellation. If you're uncertain about data export quality, test-export your subscriber list and email history before you formally cancel, so you confirm your data is usable in your new platform. If you're cancelling to avoid a price increase, ask ConvertKit whether you can lock into your current rate or downgrade to a lower tier instead. Many creators find downgrading more practical than full cancellation.
How to cancel ConvertKit in singapore
ConvertKit offers multiple cancellation methods; choose the one that suits your situation and creates a clear audit trail.
Step 1: log in to your ConvertKit account
Visit convertkit.com and sign in using your email address and password. If you've forgotten your password, use the "Forgot password?" link on the login page to reset it. Ensure you can access your account from a device with stable internet, as you'll be accessing account settings and potentially exporting data before cancellation.
Step 2: export your subscriber list and email data
Before you cancel, retrieve all your data. Navigate to your account settings and locate the "Subscribers" or "Exports" section. ConvertKit allows you to export your full subscriber list (with email addresses and any custom fields you've collected) as a CSV file. You should also export your email templates, automation sequences, and any landing pages you've created. Save these files to your computer and verify they open correctly in a spreadsheet application. This step is critical-once you cancel and your account is deleted, these exports become unavailable.
Step 3: choose your cancellation method
ConvertKit provides two primary cancellation pathways:
- In-account cancellation: Log in, navigate to Account Settings, select Billing or Subscription, and choose "Cancel subscription." This triggers an immediate cancellation confirmation.
- Written cancellation request: Send a formal written request to ConvertKit's registered cancellation address (details provided at the end of this guide). Written cancellation creates a documented record and may be preferable if you're disputing a charge or want formal acknowledgment of your cancellation date.
For most Singapore-based creators, in-account cancellation is faster and provides immediate confirmation. However, if you anticipate a refund dispute, written request creates stronger evidence for CASE escalation.
Step 4: process cancellation through your account
If you've chosen in-account cancellation, proceed as follows:
- Click your profile icon or navigate to "Account Settings" in the main menu.
- Select "Billing" or "Subscription" (exact label varies by account version).
- Locate your active plan and click "Manage subscription" or "Cancel subscription."
- Read ConvertKit's cancellation confirmation message carefully. ConvertKit will outline:
- Your access end date (typically end of billing cycle or immediate, depending on their policy).
- Whether a refund applies to prepaid credits or annual subscriptions.
- What happens to your stored data and how long it remains accessible.
- Confirm cancellation by clicking the final "Confirm cancellation" or "Yes, cancel my subscription" button.
- ConvertKit will display a confirmation message and send a cancellation acknowledgment email to your registered email address within minutes. Save this email as proof of your cancellation date.
Step 5: submit written cancellation if required
If you prefer a documented paper trail or if in-account cancellation fails, send a written cancellation request to ConvertKit's registered address. Address your letter to:
ConvertKit Cancellation Request
ConvertKit LLC
PO Box 4865
Portland, OR 97208
United States
In your letter, include your full name, email address associated with the account, current plan name, and a clear statement: "I hereby request cancellation of my ConvertKit subscription effective [date]. Please confirm receipt and provide a cancellation confirmation date." Send this via registered mail or international courier so you receive a delivery confirmation. Keep your tracking number and the signed return receipt-this proves ConvertKit received your request and establishes a legally documented cancellation date.
Step 6: verify cancellation and retain proof
After cancellation, ConvertKit will stop charging you at the end of your current billing cycle (or immediately, depending on their stated policy). Check your email for a cancellation confirmation from ConvertKit. You may also log back into your account-if cancellation was successful, your billing status will show "Cancelled" or "Inactive," and you'll no longer see an active subscription charge. Keep this confirmation email indefinitely. If a dispute later arises-for example, ConvertKit charges you again or refuses a refund-you'll present this proof to CASE.
Understanding refunds and billing after cancellation
Your entitlement to a refund depends on ConvertKit's refund policy and the type of billing you've selected.
Monthly billing refunds
If you cancel mid-month on a monthly plan, ConvertKit typically does not refund the current month's charge; your access continues until the end of that billing cycle. For example, if you're charged S$39 on 5 March and cancel on 15 March, you retain access until 5 April, and no partial refund applies. Some platforms offer pro-rata refunds (refunding the unused portion of your month), but ConvertKit's stated policy is generally "no refund for partial months." Verify this in their Terms of Service before cancelling.
Annual billing refunds
If you've paid for an annual subscription and cancel partway through the year, your refund entitlement is stronger. Under consumer law in many jurisdictions (including Singapore under the CPFTA), a consumer cancelling a subscription within 14 days of purchase has a statutory right to a full refund. Beyond 14 days, ConvertKit's refund policy applies, which typically states they do not refund annual prepayments once you've accessed the service. However, if ConvertKit's terms are deemed unfair under the CPFTA-for instance, no refund clause for annual plans contradicts proportionality-you may dispute this with CASE.
Outstanding charges and payment method
After you cancel, verify that no further charges appear on your credit card or bank statement. ConvertKit should cease all charges immediately upon cancellation confirmation. If a charge appears after you've cancelled, contact your card issuer or bank immediately and dispute it as an unauthorised transaction. Yafee advises keeping your cancellation confirmation email to reference during dispute conversations with your bank.
Common mistakes when cancelling ConvertKit
Cancellation is straightforward, but a few missteps can complicate refunds or leave you without proof of your cancellation request.
Not exporting data before cancelling
Your greatest risk is losing your subscriber list and email content. ConvertKit deletes inactive accounts within a set period, and once deletion occurs, recovery is impossible. Before you initiate cancellation, export every asset: subscribers, email templates, landing pages, and automation sequences. Use these exports in your new platform or store them as archives. If you discover after cancellation that your export was incomplete, contact ConvertKit support immediately-they may restore limited data if you request it within days of cancellation.
Cancelling without reading the confirmation message
ConvertKit's cancellation confirmation outlines critical details: access end date, refund eligibility, and data retention period. Rushing past this step means you miss information about when your account is actually deactivated and what happens to your data. Read every word of the confirmation, screenshot it, and email it to yourself for records.
Forgetting to update integrations and automations
If you've connected ConvertKit to other tools-such as Zapier, your website's landing page builder, or an e-commerce platform-cancelling ConvertKit breaks those integrations. Any automation that depends on ConvertKit sending emails will stop functioning. Before cancellation, audit your integrations and either disable them or reconfigure them to use your new email platform.
Not documenting the cancellation date
If a billing dispute arises later, you need proof of when you cancelled. Save the confirmation email ConvertKit sends you and note the date in your records. If you submitted a written request, keep the courier receipt. This documentation is essential if you escalate to CASE.
What happens after you cancel ConvertKit
Cancellation is complete, but several administrative tasks remain to ensure a clean transition.
Access and data retention
After cancellation, your access to ConvertKit's dashboard closes at the end of your billing cycle (or immediately, depending on ConvertKit's policy). Any landing pages you created stop functioning, and your automated email sequences halt. ConvertKit retains your data for a limited period (often 30-90 days) before purging your account entirely. If you need to retrieve data after initial cancellation, request it from ConvertKit support urgently-delays may result in permanent data loss.
Emails already sent remain in subscribers' inboxes
Cancelling ConvertKit does not delete past emails you've sent to your subscribers. Previous newsletters and marketing emails remain in your subscribers' email accounts indefinitely. However, any future automated emails you've scheduled will not send once your account is deleted. If you had a welcome sequence or course-delivery automation running, those will stop.
Migrating your audience to a new platform
Once you've exported your subscriber list, import it into your new email platform (MailerLite, Substack, ActiveCampaign, or another service). Test the import to ensure all subscribers and custom fields transferred correctly. Send a welcome email to your list from your new platform, notifying them of the change and confirming they wish to stay subscribed. This step maintains subscriber trust and complies with anti-spam regulations-subscribers expect communication about where they're being emailed from.
Pricing comparison and alternative platforms
Before you finalise cancellation, consider whether a different ConvertKit plan or an alternative platform better serves your needs.
| Platform | Subscriber limit | Starting price (USD) | Approx. SGD | Key differentiator |
|---|---|---|---|---|
| ConvertKit | Up to 1,000 | $29/month | S$39-42 | 0% transaction fees, creator-focused, strong automation |
| MailerLite | Up to 1,000 | $0 (free tier available) | Free | Generous free tier, drag-and-drop editor, affordable paid plans |
| ActiveCampaign | Unlimited | $15/month (basic automation) | S$20-25 | Enterprise-grade automation, CRM integration, higher learning curve |
| Substack | Unlimited | $0 (subscription revenue share) | Free | Simplest for newsletters, Substack takes 10% of paid subscriptions |
| Beehiiv | Up to 1,000 | $0 (free tier) or $34/month | Free or S$46-50 | Modern interface, competitive with ConvertKit, strong analytics |
If cost is your primary concern, MailerLite and Substack offer free tiers that may suit smaller audiences. If automation complexity is your issue, consider whether downgrading within ConvertKit to the starter plan reduces your costs without losing essential features. Yafee's analysis suggests many creators cancel unnecessarily when a plan downgrade or feature audit would resolve their concerns at lower cost.
How to file a complaint if ConvertKit refuses to help
If you've cancelled ConvertKit and the company ignores your refund request or fails to stop charging you, escalation is available.
Step 1: attempt resolution with ConvertKit support
Email ConvertKit's support team outlining your concern: specify the cancellation date, the charge you're disputing, and the refund amount you're requesting. Provide your cancellation confirmation email and any other supporting documentation. Request a response within 7 business days. ConvertKit's support is generally responsive; most billing issues resolve at this stage.
Step 2: escalate to ConvertKit management if support doesn't respond
If ConvertKit support fails to respond or refuses your claim, send a formal letter to ConvertKit's address (below) requesting escalation to management. Outline the timeline of your cancellation attempt, describe ConvertKit's failure to resolve, and specify the exact refund amount owed. Send this via registered mail so you have proof of delivery.
Step 3: file a complaint with CASE
Once you've documented your attempts to resolve the matter directly, lodge a formal complaint with the Consumers Association of Singapore. You'll provide CASE with copies of all correspondence, cancellation confirmations, billing statements, and ConvertKit's responses (or lack thereof). CASE investigates on your behalf and can compel ConvertKit to refund you if their conduct breaches the CPFTA. This process typically takes 4-8 weeks. Yafee recommends keeping detailed records throughout-CASE's investigators rely on documentation to assess your claim.
Cancellation address for written requests
If you prefer to cancel by post or require a formal record, send your written cancellation request to ConvertKit at the address below. Allow 5-10 business days for international post delivery plus processing time.
ConvertKit LLC
PO Box 4865
Portland, OR 97208
United States
Include your full name, email address, ConvertKit account email, current plan tier, and a clear statement of your cancellation intent. Use a trackable shipping method (international registered post) and retain the tracking number. ConvertKit will email a cancellation confirmation to your registered email address; if you don't receive confirmation within 10 business days, contact their support team with your tracking number as proof of delivery.
Key takeaways and next steps
Cancelling ConvertKit in Singapore is straightforward under the Consumer Protection (Fair Trading) Act. You have the right to cancel at any time, and ConvertKit must honour that request without unreasonable delay. Your strongest position is in-account cancellation (which creates immediate proof) combined with a full data export before your account is deleted. If ConvertKit refuses a refund you're entitled to, document all your communication and escalate to CASE-Singapore's consumer protection authority has statutory power to compel refunds.
Before you finalise cancellation, verify that your subscriber list and email content are fully exported and accessible in your new platform. Review alternative email marketing tools to confirm ConvertKit isn't the best fit for your needs going forward. Yafee has helped thousands of consumers cancel software subscriptions by ensuring they understand their legal rights and preserve their data-if you need clarity on your specific situation, this guide provides the framework to act confidently. The combination of clear cancellation procedure and consumer protection law means your interests as a Singapore-based creator are legally safeguarded throughout the cancellation process.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Convertkit?
Join over 30,000 users who already trust us.