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Frequently asked questions
Cancel Clickhouse: The Right Way
How to cancel Clickhouse and recover your SaaS costs in singapore
Understanding Clickhouse and your cancellation options
Clickhouse is a high-performance columnar database platform that enables real-time analytics and fast data queries across large datasets. You access Clickhouse through three distinct channels: direct subscription via ClickHouse Cloud, marketplace purchases through AWS, Google Cloud Platform (GCP), or Microsoft Azure, and mobile application stores. Your cancellation method depends entirely on which channel you used to purchase your subscription.
At Yafee, we help thousands of consumers navigate cancellation of enterprise and SaaS services every month. This guide walks you through each cancellation route, explains your legal protections under Singapore law, and ensures you recover any overpaid fees.
Why consumers cancel Clickhouse
You might cancel Clickhouse for several reasons. Your analytics project may have concluded, you've discovered a more cost-effective alternative, the service fails to deliver promised performance benchmarks, or budget constraints require you to reduce software subscriptions. Documentation of performance failures strengthens your position if you later pursue a refund claim.
Where Clickhouse is sold in singapore
Clickhouse reaches consumers through three sales channels. Direct web subscription occurs through ClickHouse Cloud's official platform. Marketplace subscriptions flow through AWS Marketplace, Google Cloud Marketplace, or Azure Marketplace consoles, where billing integrates with your existing cloud provider account. App store purchases happen through Apple App Store or Google Play. Each channel operates under different terms of service and requires a distinct cancellation process.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your baseline protections when you purchase Clickhouse or any SaaS service.
What the consumer protection (Fair trading) act guarantees you
The Consumer Protection (Fair Trading) Act protects you with three core rights. First, any service you purchase must reach acceptable quality standards-meaning Clickhouse must deliver the analytics performance, uptime, and features reasonably expected for the price you paid. Second, the service must be fit for the purpose you communicated at purchase-if you subscribed for real-time analytics, Clickhouse must provide genuine real-time query capability. Third, you retain the right to cancel and claim refunds if the service provider materially breaches these standards. If Clickhouse fails to maintain advertised uptime after you provide written notice and allow a reasonable correction period (typically 14 to 30 days), you have legal grounds to cancel without penalty and recover pre-paid, unused fees. Yafee recommends documenting all performance failures with timestamps, query logs, and screenshots before you initiate your cancellation request.
When performance failures justify cancellation
Material performance failures that justify immediate cancellation include consistent query timeouts exceeding service level agreement (SLA) targets, database unavailability exceeding the contracted uptime percentage, data loss or corruption, or complete service outages lasting more than 24 hours without explanation. If Clickhouse fails to respond to your support tickets within five business days, or refuses to acknowledge a critical issue, you have grounds to escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS). The CCCS can mediate disputes between you and Clickhouse and enforce your right to a refund or service remedy at no cost to you.
Your legal position
You hold a strong position under Singapore consumer law. You are entitled to cancel Clickhouse without penalty if the service fails to meet reasonable quality standards or fitness for purpose. You do not require a lawyer to enforce this right-the CCCS provides free mediation. You should document your performance concerns in writing, send them to Clickhouse's support team with a clear request for remedy, and allow 14 days for response. If Clickhouse does not respond or refuses to remedy the issue, you may escalate to the CCCS with your evidence. You retain the right to cancel at any time if the service fails to deliver on its promises.
How to cancel Clickhouse step by step
Follow the cancellation process that matches your purchase channel.
Cancel a direct ClickHouse cloud subscription
If you subscribed through ClickHouse Cloud's website, follow these steps to cancel your account and request a refund if performance has fallen short.
- Log in to your ClickHouse Cloud account at clickhouse.cloud using your registered email and password.
- Navigate to Account Settings by clicking your profile icon in the top right corner of the console.
- Select Billing or Subscriptions from the settings menu.
- Locate your active subscription or Order Form and review the current billing cycle and cancellation terms.
- Before you cancel, review the ClickHouse Cloud Terms of Service to identify any performance clauses or SLA commitments.
- If Clickhouse has breached these terms (for example, by failing to meet uptime guarantees), take screenshots of the relevant clause and document the failure with dates and times.
- Click Cancel Subscription or Terminate Subscription.
- When prompted, select your cancellation reason from the dropdown menu-choose "Service does not meet performance expectations" if applicable.
- Enter a brief description of any performance issues in the feedback field.
- Example: "Queries consistently exceed SLA response times; support did not respond to ticket #12345 within five business days."
- Confirm your cancellation by clicking the final confirmation button.
- ClickHouse will send a cancellation confirmation email within one business day.
- If you believe you qualify for a refund due to service failure, reply to the confirmation email with your evidence and reference the Consumer Protection (Fair Trading) Act. Yafee recommends retaining all performance logs and support correspondence.
Cancel a marketplace subscription via AWS, GCP, or azure
If you purchased Clickhouse through a cloud provider marketplace, you must cancel through that provider's console, not through Clickhouse directly.
Amazon web services marketplace cancellation
- Log in to your AWS Management Console.
- Navigate to AWS Marketplace Subscriptions under your account menu.
- Find the Clickhouse subscription in your active subscriptions list.
- Click on the subscription name to view its details and cancellation options.
- Select Cancel Subscription or Unsubscribe.
- AWS will display your current billing cycle end date and confirm the cancellation effective date.
- Click Confirm Cancellation to finalize the request.
- AWS will send a confirmation email; you will not be charged after the current billing period ends.
- If you believe you qualify for a refund based on service failure, contact AWS Marketplace Customer Service with your ClickHouse performance logs and reference your cancellation date.
Google cloud marketplace cancellation
- Log in to the Google Cloud Console at console.cloud.google.com.
- Navigate to Marketplace in the left sidebar.
- Select Manage Subscriptions from the Marketplace menu.
- Find Clickhouse in your active subscriptions and click on it.
- Click Cancel Subscription at the bottom of the subscription details page.
- Google Cloud will ask you to confirm the cancellation date and provide a reason.
- Select your cancellation reason and add any relevant detail about performance issues.
- Click Cancel Subscription to complete the process.
- You will receive a confirmation email; billing will cease at the end of your current billing period.
Microsoft azure marketplace cancellation
- Log in to the Azure Portal at portal.azure.com.
- Navigate to Software as a Service (SaaS) in the left menu under Marketplace.
- Find Clickhouse in your subscriptions list.
- Click on the Clickhouse subscription to open its details page.
- Select Delete or Unsubscribe at the top of the page.
- Azure will prompt you to confirm the deletion and ask for a cancellation reason.
- Provide details about your cancellation reason, particularly any service failures.
- Click Delete or Confirm to complete the cancellation.
- Azure will send a confirmation email; your subscription will end immediately or at the end of the current billing period, depending on Azure's refund policy.
Cancel a Clickhouse app store subscription
If you subscribed through Apple App Store or Google Play on a mobile device, you must cancel through the app store, not through Clickhouse itself.
Cancel via apple app store
- Open the Apple App Store on your iPhone or iPad.
- Tap your profile icon in the top right corner of the screen.
- Select Subscriptions from your profile menu.
- Find Clickhouse in your active subscriptions list.
- Tap on the Clickhouse subscription.
- Tap Cancel Subscription or Manage Subscription and select Cancel.
- Apple will ask you to confirm the cancellation and optionally provide feedback about your reason.
- Tap Confirm Cancellation to finalize.
- You will receive an email confirmation from Apple; billing will stop at the end of your current billing period.
Cancel via google play
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Subscriptions from your profile menu.
- Find Clickhouse in your active subscriptions list.
- Tap on the Clickhouse subscription to open its details.
- Select Cancel Subscription at the bottom of the screen.
- Google Play will display your cancellation effective date and ask for a reason.
- Provide details about your cancellation reason if prompted.
- Tap Cancel Subscription to confirm.
- Google Play will send a confirmation email; your subscription will end at the end of your current billing period.
Pricing and refund eligibility in singapore
Clickhouse pricing varies by subscription tier and purchase channel, as shown below.
| Subscription tier | Monthly cost (SGD) | Refund eligibility after cancellation |
|---|---|---|
| Free tier | $0 | Not applicable; no charges incurred |
| Starter | $100-300 | Refundable if service fails within 14 days; unused balance recoverable |
| Professional (recommended) | $500-1,200 | Refundable if service fails within 30 days; pro-rata refund for unused service |
| Enterprise | Custom (typically $2,000+) | Refundable if SLA breached; negotiate based on contractual terms |
| Marketplace tier (AWS/GCP/Azure) | Varies by provider | Subject to cloud provider's refund policy; typically 14-30 days |
| App Store subscription | $50-200 per month | Governed by Apple or Google refund policy; typically 14-day grace period |
When you qualify for a refund
You qualify for a refund in five circumstances. First, if you cancel within 14 calendar days of your initial subscription and have not yet used the service, you may claim a full refund under the Unfair Contract Terms Act. Second, if Clickhouse fails to deliver services matching the quality you reasonably expected (for example, consistent query timeouts or uptime below the advertised SLA), you may claim a pro-rata refund for the period of service failure. Third, if the service becomes completely unavailable for more than 48 hours and Clickhouse fails to restore service within seven days, you may cancel immediately and recover all unused subscription fees. Fourth, if you subscribed through a marketplace (AWS, GCP, Azure), you may be eligible for a refund under that provider's refund policy, which typically extends 14 to 30 days. Fifth, if you subscribed through an app store, Apple's and Google's refund policies typically allow cancellation within 14 days with a full refund.
How to claim a refund after cancellation
To claim a refund, follow these steps. First, gather evidence of your cancellation and any service failures-screenshots of error messages, query performance logs, support ticket correspondence, and billing records. Second, send a formal refund request to Clickhouse's billing team at the address listed in your cancellation confirmation email. Include your subscription number, cancellation date, the amount you seek to recover, and your supporting evidence. Third, reference the Consumer Protection (Fair Trading) Act in your request to establish your legal basis for the refund. Fourth, allow Clickhouse 14 days to respond. If they refuse or do not respond, contact the CCCS with your evidence and cancellation documentation. Yafee has helped thousands of consumers recover refunds through this process.
What happens after you cancel Clickhouse
Understanding the post-cancellation timeline protects you from unexpected charges.
Immediate consequences of cancellation
When you confirm your cancellation, Clickhouse will mark your account as "scheduled for termination." Your access to databases typically ends at 11:59 PM on the last day of your current billing period, not immediately. You retain read-only access to your data for 30 days after cancellation, allowing you to export databases, queries, and analytical reports. Yafee recommends exporting all data within 14 days of cancellation to avoid data loss. You will not be charged for the month following cancellation unless you explicitly reactivate your subscription.
Data retention and export
Clickhouse retains your data for 30 days after cancellation, but you should export all information immediately. Log into your account (while access remains), navigate to your database administration panel, and use the export function to download your schemas, queries, and any historical data you need. If you cannot access the export function, contact Clickhouse support and request a data export. Yafee advises retaining all exported data for at least 12 months in case you need to provide it as evidence in a dispute with Clickhouse or for regulatory compliance.
Reactivation and reinstatement
You can reactivate your Clickhouse subscription at any time within 90 days of cancellation without losing your account history. After 90 days, Clickhouse may delete your account permanently. If you reactivate after the grace period, you start with a new account and cannot recover your previous data unless you exported it during the 30-day retention window.
Common mistakes to avoid when cancelling Clickhouse
Most cancellation problems stem from simple avoidable errors. Below are the pitfalls to sidestep.
Mistake 1: cancelling through the wrong channel
If you purchased through AWS Marketplace but attempt to cancel directly on ClickHouse Cloud, your cancellation request will fail because AWS retains control of the subscription. Always cancel through the platform where you originally subscribed. Check your billing confirmation email to confirm your purchase channel, then cancel through that same platform.
Mistake 2: failing to document service failures before cancellation
If you later pursue a refund claim, Clickhouse will require evidence that the service failed to meet your expectations. Take screenshots of error messages, query response times, and uptime status pages before you cancel. Save all support ticket correspondence. Without this documentation, the CCCS cannot enforce your refund claim.
Mistake 3: not exporting your data within 30 days
Clickhouse deletes your data 30 days after cancellation. If you need any historical data, reports, or query definitions, export them immediately after you confirm your cancellation. Data loss after the 30-day window is permanent and non-recoverable.
Mistake 4: ignoring marketplace refund policies
AWS, GCP, and Azure each enforce different refund windows (typically 14 to 30 days). If you purchase through a marketplace, you must claim a refund through that marketplace's support team, not through Clickhouse. Contact AWS Marketplace Support, Google Cloud Support, or Azure Support within the refund window with your evidence of service failure.
Mistake 5: accepting rejection without escalation
If Clickhouse refuses your refund request, you have a right to escalate to the CCCS. Do not accept rejection as final. Yafee recommends sending a follow-up letter to Clickhouse citing the Consumer Protection (Fair Trading) Act and stating your intent to escalate to the CCCS. This often prompts reconsideration.
Comparison: keep Clickhouse or cancel
Use this comparison to assess whether cancellation makes financial and operational sense for your use case.
| Factor | Keep Clickhouse | Cancel Clickhouse |
|---|---|---|
| Uptime SLA met consistently | Yes | No; service frequently unavailable |
| Query response time within 2 seconds | Yes | No; queries timeout regularly |
| Monthly cost under $500 | Yes | No; budget exceeded |
| Vendor support responsive within 24 hours | Yes | No; support delays exceed 48 hours |
| Alternative solution offering better value | No | Yes |
| Project still requires real-time analytics | Yes | No; project has concluded |
Your next steps: cancelling Clickhouse with confidence
Cancelling Clickhouse is straightforward when you follow the correct procedure for your purchase channel. Document any service failures in writing, provide Clickhouse with a clear cancellation request, and retain all evidence for a potential refund claim. If Clickhouse refuses your refund, escalate to the CCCS, which enforces your rights under the Consumer Protection (Fair Trading) Act at no cost. Yafee has helped thousands of consumers cancel SaaS subscriptions and recover overpaid fees by following this framework. Your consumer rights are strong-exercise them confidently. Yafee stands ready to answer any remaining questions about your cancellation or refund claim.
Clickhouse contact and cancellation address
CLICKHOUSE PTE. LTD.
Registered office: Singapore
For billing and cancellation queries: [email protected] or [email protected]
For account management: Log into ClickHouse Cloud console at clickhouse.cloud
For marketplace cancellations: Use AWS Marketplace, Google Cloud Marketplace, or Azure Marketplace consoles
For app store cancellations: Use Apple App Store or Google Play Store settings
If Clickhouse does not respond to your cancellation or refund request within 14 days, or if you believe your consumer rights have been breached, contact the Competition and Consumer Commission of Singapore (CCCS) at 1800-6100-520 or visit cccs.gov.sg. The CCCS provides free mediation and enforcement of your rights under the Consumer Protection (Fair Trading) Act. Yafee recommends retaining all correspondence, cancellation confirmations, and refund requests for at least 12 months.