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Frequently asked questions
Cancel Chartprime: The Right Way
How to cancel Chartprime and recover your money in singapore
What Chartprime is and why you might cancel
Chartprime is a subscription-based trading platform that delivers customizable charts, ready-made indicators, and daily market signals designed to accelerate your trading decisions. You access a complete toolkit of indicators, a private Discord community, live weekly educational sessions, and curated daily market signals-all built for active traders and financial analysts across multiple asset classes.
The service attracts traders who want institutional-grade tools without building custom indicators themselves. You choose between monthly, quarterly, or annual billing cycles. Nevertheless, if Chartprime no longer fits your trading strategy, cost structure, or market focus, you retain full cancellation rights. Yafee has guided thousands of Singapore-based traders through this process with clarity and legal precision.
Core features included with your Chartprime subscription
Your subscription unlocks a complete trading ecosystem. You receive dynamic chart indicators calibrated for different market conditions, access to the exclusive Discord channel where traders share real-time insights, daily market signals delivered to your email or app, and live bi-weekly classes taught by experienced market professionals. Pro and Plus plans expand this foundation with additional custom indicators and advanced signal generation algorithms.
When cancellation makes sense for your situation
You may decide to cancel if you have switched to a competing charting platform, if monthly costs no longer justify your trading frequency, if you prefer manual analysis over algorithmic signals, or if you have found a competitor service better aligned with your strategy. Whatever your reason, you deserve transparent guidance on your full cancellation rights and refund eligibility-this is where Yafee's legal expertise becomes invaluable.
Your consumer rights in singapore and how they protect you
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) and the Personal Data Protection Act (PDPA) establish your foundation for cancelling digital services fairly and without penalty.
What the consumer protection (Fair trading) act means for your Chartprime account
Under the CPFTA, Chartprime must disclose its cancellation terms, refund eligibility, and billing cycle dates clearly before you pay. The company cannot hide cancellation options, impose hidden charges, or automatically renew your subscription without explicit prior consent. Chartprime's 7-day refund window for monthly and quarterly plans, and its non-refund policy for lifetime access, both comply with this legal framework. Furthermore, the company must honour your cancellation request within a reasonable timeframe-typically 5 to 10 business days.
Your legal position
You have the right to cancel Chartprime at any time. If Chartprime refuses to process your cancellation, charges you after cancellation, or denies a refund within the published 7-day window, you can lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE investigates unfair trading practices, mediates disputes with overseas companies, and can force Chartprime to honour its obligations or issue compensation. Yafee recommends saving all confirmation emails, billing receipts, support chat logs, and cancellation requests as evidence should you need to escalate.
When to escalate to the consumers association of singapore (CASE)
Contact CASE if Chartprime ignores your cancellation request for more than 10 business days, denies a refund you believe you are owed under the published 7-day window, or continues charging your payment method after you cancelled. You can file a complaint through CASE's online portal or call their hotline. CASE will investigate on your behalf and mediate with Chartprime at no cost to you.
Chartprime pricing in singapore dollars and your cost breakdown
Understanding your exact subscription cost helps you evaluate whether cancellation delivers financial relief and when the best cancellation timing occurs.
Current Chartprime subscription plans and pricing
| Plan | Billing cycle | Price (SGD) | Cost per month | Refund window |
|---|---|---|---|---|
| Pro (Monthly) | 1 month | S$90.45 | S$90.45 | 7 days |
| Pro (Quarterly) | 3 months | S$234.90 | S$78.30 | 7 days |
| Plus (Monthly) | 1 month | S$135.60 | S$135.60 | 7 days |
| Plus (Quarterly) | 3 months | S$351.90 | S$117.30 | 7 days |
| Plus (Annual) | 12 months | S$1,125.60 | S$93.80 | 7 days |
| Lifetime access | One-time purchase | S$2,250.00 | N/A | Non-refundable |
The 7-day refund window applies to all monthly, quarterly, and annual recurring subscriptions. This means you can request a full refund within 7 calendar days of your initial charge if you cancel immediately. The lifetime plan carries no refund eligibility-you purchase permanent access with no cancellation or refund rights thereafter. When you cancel matters: if you paid for quarterly access and cancel on day 8, you forfeit refund eligibility but can still terminate future charges by cancelling before the next billing date.
How to cancel Chartprime step by step
Follow these precise steps to cancel your subscription successfully and protect your refund eligibility.
Step 1: log in to your Chartprime account and locate your subscription settings
Open your web browser and navigate to Chartprime's login page. Enter your registered email address and password. Once logged in, locate your account menu-typically in the top right corner of the dashboard. Click on "Settings" or "Account" and then select "Subscription" or "Billing." This section displays your current plan, next billing date, and cancellation option.
Step 2: review your refund eligibility before proceeding
Before cancelling, check your subscription type and purchase date. If you purchased within the last 7 days, you qualify for a full refund under Chartprime's stated policy. If you purchased more than 7 days ago, your refund eligibility expires-cancellation will only stop future charges. Write down your subscription start date and current billing cycle end date for your records.
Step 3: click the cancel or downgrade button
Within the subscription settings, locate the button labelled "Cancel subscription," "Downgrade," or "End billing." Click this button. Chartprime will display a confirmation screen asking you to confirm your cancellation and offering reasons to stay. Do not click "Resume" or "Keep subscription" unless you have changed your mind. Select "Confirm cancellation."
Step 4: provide cancellation feedback and confirm via email
Chartprime may ask you to select a cancellation reason from a dropdown menu (such as "Cost," "Found alternative," "No longer trading," or "Other"). Complete this form-it helps Chartprime improve its service, and it creates an internal record of your request. Click "Submit." Chartprime will display a confirmation message and send a cancellation acknowledgment email to your registered email address. This email serves as your proof of cancellation.
Step 5: save all cancellation documentation and verify no further charges occur
Forward the cancellation confirmation email to yourself or save it in a dedicated folder. Check your payment method (credit card, PayPal, bank account) after 24 hours to confirm Chartprime has not processed a renewal charge. If you were eligible for a refund, it will appear in your account within 5 to 10 business days. If you do not see a refund or future charge within this timeframe, contact Chartprime support immediately with your cancellation confirmation email attached.
Alternative: contact Chartprime support directly if dashboard cancellation fails
If the cancel button does not work, you cannot access your account, or you receive an error message, contact Chartprime's customer support team. Email their support address (typically [email protected]) with the subject line "Cancellation request" and include your registered email address, full name, and subscription plan. Request written confirmation of your cancellation. Yafee advises including this sentence: "I am requesting cancellation effective immediately, and I expect confirmation within 48 hours in accordance with Singapore's Consumer Protection (Fair Trading) Act." This sets a legal expectation and creates a clear paper trail.
Refund timelines and what to expect after cancellation
Knowing when and how your refund arrives prevents confusion and alerts you to delays that warrant escalation.
When your refund will arrive if you qualify
If you cancelled within 7 days of your initial purchase and you are eligible for a refund, Chartprime processes your return within 5 to 10 business days. The refund appears in the same payment method you used to purchase the subscription-if you paid by credit card, the credit appears on your card statement; if you paid by PayPal, the funds return to your PayPal account; if you paid by bank transfer, the amount returns to your bank account. Refunds do not happen instantly: allow 7 to 10 business days before contacting support to chase a missing refund.
What happens to your access after you cancel
Your access to Chartprime's indicators, Discord community, daily signals, and live classes terminates on your current billing cycle end date. For example, if you subscribed on 1 January on a monthly plan and cancel on 5 January, you retain full access through 31 January-then access stops automatically. You cannot download historical signals or indicators before access expires, so export any critical data within your remaining access window.
Preventing accidental re-subscription
After you cancel, do not click any reactivation links in follow-up emails from Chartprime. These "win-back" emails may offer discounted rates or limited-time reactivation bonuses, but clicking them restarts your subscription immediately. If you re-activate accidentally within 7 days of that new charge, you can cancel again and claim a refund for the duplicate charge. Yafee's legal team recommends unsubscribing from Chartprime's promotional email list to avoid these temptation messages.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward, but a few avoidable errors can cost you money or delay your refund.
Mistake 1: cancelling after the 7-day refund window closes
Once 7 days have passed since your purchase, Chartprime no longer owes you a refund-your cancellation only stops future charges. To maximize refund eligibility, cancel within 24 hours of subscribing if you are uncertain about the service. If you wait 8 days and then cancel, you forfeit the refund entirely, and you must wait until your next billing date for charges to stop.
Mistake 2: assuming email confirmation alone cancels your subscription
Sending an email to Chartprime support requesting cancellation is not enough by itself. You must also cancel through the Chartprime dashboard or request written confirmation from support stating a specific cancellation date. Email cancellation requests alone can be ignored or lost. Use the dashboard button first, then follow up with email as a backup method.
Mistake 3: failing to save cancellation proof before deleting emails
Delete your cancellation confirmation email, and you lose your primary evidence if Chartprime continues charging you or denies your refund. Save the confirmation email in a separate folder, forward it to a backup email account, or take a screenshot with date and time visible. This documentation is essential if you later need to file a complaint with CASE.
Mistake 4: confusing cancellation with account deletion
Cancelling your subscription does not delete your Chartprime account or personal data. If you want Chartprime to erase your account, email support and explicitly request account deletion under Singapore's Personal Data Protection Act (PDPA). Chartprime must process this request within 30 days. Cancellation alone leaves your account active-you can reactivate your subscription at any time without re-entering payment details.
After cancellation: what happens next and how to verify
Cancellation does not end instantly, and several steps follow to ensure a clean break from the service.
Verify your cancellation status in the Chartprime dashboard
Log back into your Chartprime account 24 hours after cancelling. Your subscription status should display as "Cancelled" or "Inactive," with an end date matching your billing cycle terminus. If your subscription still shows as "Active," contact support immediately-this suggests your cancellation did not process.
Monitor your payment method for unauthorized charges
Check your credit card, PayPal account, or bank statement weekly for 30 days after cancellation. If Chartprime charges you after your cancellation date, you have the right to dispute that charge. Contact your bank or payment provider and file a chargeback, citing your cancellation date and confirmation email. This reverses the unauthorized charge and protects you from further debits.
Remove Chartprime from your saved payment methods
Log into your PayPal account, credit card issuer's app, or bank portal and remove Chartprime as an authorized merchant. This extra step prevents accidental re-subscription if you ever click a reactivation link by mistake.
Comparison: Chartprime versus competing trading platforms
If you are cancelling Chartprime to switch services, this comparison clarifies what each alternative offers.
How chartprime's pricing and cancellation terms compare
| Platform | Monthly price (approx SGD) | Refund window | Community/Discord | Daily signals |
|---|---|---|---|---|
| Chartprime | S$90-136 | 7 days | Yes | Yes |
| TradingView Premium | S$95-149 | 30 days | No | No |
| Thinkorswim | Free | N/A | No | No |
| Fintech Signals Pro | S$125-185 | 14 days | Yes | Yes |
| Indicator Vault | S$55-99 | 7 days | No | No |
| Algomojo | S$68-115 | 30 days | Limited | Yes |
Chartprime's 7-day refund window is tighter than TradingView (30 days) and Algomojo (30 days), but matches Indicator Vault. Its combination of Discord community, daily signals, and live education justifies the mid-range price. If you are cancelling due to cost alone, Thinkorswim's free charting tools and Indicator Vault's lower price (S$55-99) may appeal. If you value community engagement, Fintech Signals Pro and Chartprime remain competitive.
Checklist: steps to complete before you lose access
Use this checklist to ensure nothing important remains inaccessible after your access terminates.
- Export or screenshot all custom indicators and alert configurations you created within Chartprime.
- Download or archive historical daily signals and market analysis from your account.
- Note the names and contact details of any traders you connected with in the Discord community (if you wish to stay in contact outside Chartprime).
- Screenshot or export your trading performance reports and backtesting results.
- Verify your cancellation confirmation email is saved and backed up to a separate folder.
- Record Chartprime's cancellation date and your refund status (eligible or ineligible) in a document.
- Confirm no future charges appear on your payment method after 5 business days.
- Unsubscribe from Chartprime's promotional emails to avoid accidental re-activation links.
How to contact Chartprime if your cancellation fails or charges persist
If Chartprime does not honour your cancellation or continues billing you, use these contact methods to escalate.
Chartprime customer support contact details
Email: [email protected] with the subject "Cancellation not processed" or "Unauthorized charge after cancellation." Include your full name, registered email address, subscription plan, cancellation date, and confirmation email. Request a written response within 48 hours. Yafee advises referencing Singapore's Consumer Protection (Fair Trading) Act in your email to signal that you understand your legal rights.
Escalation: file a complaint with the consumers association of singapore (CASE)
If Chartprime does not respond within 7 business days or denies your cancellation or refund claim, lodge a formal complaint with CASE. Visit case.org.sg or call their hotline to initiate a dispute. Provide CASE with all documentation: your cancellation confirmation email, billing statements, support correspondence, and a timeline of events. CASE investigates free of charge and can compel Chartprime to honour its obligations or issue compensation.
Conclusion: you have clear cancellation rights and yafee is here to help
Chartprime's cancellation process is legally straightforward in Singapore. The Consumer Protection (Fair Trading) Act entitles you to a 7-day refund on monthly and quarterly plans, transparent cancellation terms, and the right to escalate unfair practices to CASE. By following the 5-step process outlined above, saving all documentation, and monitoring your payment method, you protect your refund eligibility and avoid future charges.
Yafee has helped thousands of Singapore consumers cancel subscription services, recover refunds, and understand their rights under local consumer law. Whether you cancel through the Chartprime dashboard, contact support directly, or file a complaint with CASE, you now possess the legal knowledge and procedural steps to succeed. If Chartprime refuses to honour your cancellation or refund, do not hesitate to escalate to CASE-your consumer rights are non-negotiable.
Visit Yafee today at yafee.com for additional guides on cancelling other services, understanding subscription law, and protecting your financial interests as a digital consumer in Singapore.
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