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Cancel Celtx: Step-by-Step Guide
How to cancel Celtx and protect your creative projects in singapore
What Celtx is and why you might want to cancel
Celtx is a cloud-based scriptwriting and production planning platform used by writers, directors and production teams worldwide. The software manages formatted scripts, storyboards, shot lists and collaborative editing in a single workspace, making it essential for anyone working in film, television or theatre production.
You might decide to cancel Celtx if your project has wrapped, subscription costs no longer fit your budget, or you want to explore competing platforms. Whatever your reason, Yafee has built this guide to walk you through cancellation step by step and help you understand what happens to your projects and billing after you cancel.
When cancellation makes sense
You should consider cancelling Celtx if you have completed your current projects, if you are exploring more affordable scriptwriting alternatives, or if synchronisation bugs and access issues are disrupting your creative process. Many users also cancel when they discover paid features were not included in their plan, or when they realise refund requests have been denied. If any of these situations apply to you, acting quickly protects your billing cycle and your data integrity.
Common reasons singapore creators cancel
Budget constraints are the most frequent reason Singapore-based creators step back from Celtx. Others cite collaboration issues, feature gaps, or unexpected charges appearing on their invoices. A smaller group cancels after experiencing lost scripts, synchronisation failures or login problems that support has not resolved within a reasonable timeframe.
Your consumer rights in singapore under law
Singapore's Consumer Protection (Fair Trading) Act provides you with legal safeguards when purchasing digital services like Celtx. Understanding your statutory rights before you cancel strengthens your position if disputes arise with the company.
What singapore law says about digital service purchases
The Consumer Protection (Fair Trading) Act covers unfair contract terms, misleading representations and non-delivery of goods or services. If Celtx promised features that were not delivered, or if the service failed to meet a standard of merchantability, you may have grounds to dispute a charge or demand a refund, even if Celtx's terms claim all fees are non-refundable.
However, Singapore law does not automatically grant a 14-day cooling-off period for digital services the way some European countries do. This means you must act within a reasonable timeframe to assert your rights and keep detailed records of payments, emails and login attempts as evidence of your complaint.
Your legal position: You are entitled to request a refund if Celtx failed to deliver services as promised, irrespective of what the terms of service state. The burden of proof rests on you to demonstrate the breach, so retain all correspondence and billing records.
What to do if Celtx refuses a refund
If you have a legitimate complaint-lost data, undelivered features, or a billing error-and Celtx rejects your refund request, you can escalate to the Consumers Association of Singapore (CASE) or file a small claims action through the District Court. Yafee recommends sending a formal written demand to Celtx first, referencing the Consumer Protection (Fair Trading) Act and citing the specific breach. Keep copies of all correspondence and send your letter to both the P.O. Box 212 address and the corporate office address listed below.
Special rules for apple and google purchases
If you subscribed to Celtx via the Apple App Store or Google Play, Apple and Google-not Celtx-handle refunds and disputes. Both platforms offer a refund window (typically 48 hours for Apple and 48 hours for Google), and their consumer protections may be more generous than Celtx's direct terms. Always attempt a refund through the app platform first before contacting Celtx directly.
Celtx pricing and subscription options
Understanding what you are paying for helps you decide whether cancellation is the right step or whether downgrading to a lower tier makes sense for your needs.
| Plan name | Monthly cost (SGD) | Key features | Best for |
|---|---|---|---|
| Free tier | $0 | Basic scriptwriting, limited projects | Individual writers, hobby projects |
| Standard | $15-20 | Unlimited scripts, basic collaboration | Solo creators and small teams |
| Pro | $25-30 | Advanced features, priority support | Professional production teams |
| Premium | $40-50 | All features, dedicated support, integrations | Large-scale productions, studios |
| Enterprise | Custom quote | White-label, custom workflows, onboarding | Studios, broadcasters, corporate teams |
If your budget is tight but you still need Celtx, consider downgrading to the free or Standard tier rather than cancelling entirely. Yafee advises reviewing your actual feature usage before you make a final decision to cancel.
How to cancel Celtx on the web
Cancelling Celtx through your web account is the most direct route and gives you immediate confirmation of your cancellation request. Follow these steps carefully to avoid common mistakes and ensure your subscription terminates on the correct date.
Step one: log into your Celtx account
- Open a web browser and visit Celtx.com.
- Enter your registered email address and password in the login fields.
- If you have enabled two-factor authentication, complete that verification step.
- Ensure you are logged into the correct account if you manage multiple Celtx profiles.
Step two: access your account settings and billing
- Once logged in, click your profile icon or avatar in the top-right corner of the dashboard.
- Select "Account settings" or "Settings" from the dropdown menu.
- Navigate to the "Billing" or "Subscription" tab on the left-hand sidebar.
- You should see your current subscription plan and next billing date.
Step three: locate the cancel subscription option
- In the Billing section, find the button or link that says "Cancel subscription" or "Manage subscription".
- Click this button to open the cancellation flow.
- Celtx may ask you to confirm your reason for cancellation-select the option that best describes your situation.
- Do not skip or rush through any confirmation screens.
Step four: confirm and document your cancellation
- Review the cancellation summary, which will specify your cancellation date and what happens to your projects.
- Take a screenshot of the cancellation confirmation page.
- Note the date your subscription ends and when your access will be revoked.
- Check your email within 5 minutes for a cancellation confirmation message from Celtx.
- Save this email and all screenshots to a folder for your records.
Step five: back up your projects before access ends
- Return to the main Celtx dashboard and download or export all active projects you wish to keep.
- Click on each project and select "Export" or "Download" to save a local copy.
- Celtx typically allows you to export as PDF, Final Draft format, or Fountain text.
- Complete this step well before your cancellation date to avoid losing work.
- Test your downloaded files to ensure they open correctly on your device.
How to cancel Celtx via apple app store or google play
If you subscribed to Celtx through a mobile app rather than directly through the website, you must cancel through the app platform that processed your payment.
Cancelling through the apple app store
- On your iPhone, iPad or Mac, open the Settings app (not the Celtx app).
- Tap your profile name at the top of the screen.
- Select "Subscriptions".
- Find and tap "Celtx" in the active subscriptions list.
- Tap "Cancel subscription" and confirm your choice.
- Apple will send you a cancellation confirmation email immediately.
Note: If you cancel via Apple, your Celtx account on the web will not automatically cancel. You must still log in to the Celtx website and cancel your web subscription separately to avoid being charged twice.
Cancelling through google play
- On your Android device, open the Google Play Store app.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions", then "Subscriptions".
- Tap "Celtx" from your active subscriptions.
- Tap "Cancel subscription" and confirm your choice.
- Google will send you a confirmation email within 24 hours.
As with Apple, cancelling via Google Play does not cancel your direct Celtx account. Log into Celtx.com separately and cancel your web subscription to ensure complete removal.
What happens to your projects and data after cancellation
Your data security and project access after you cancel depends on your subscription tier and how quickly Celtx processes your request. Yafee recommends understanding these terms before you submit your cancellation.
Access and project visibility
Once your subscription ends, Celtx typically revokes your access to paid features and collaborative tools. Your projects remain stored on Celtx servers for a grace period (usually 30 days), but you cannot edit or share them during this time. After the grace period expires, Celtx may delete your data permanently, so exporting your work before cancellation is essential.
Refund eligibility and processing timeline
Celtx processes refunds on a case-by-case basis. If you cancel mid-cycle and are entitled to a refund under Singapore's Consumer Protection (Fair Trading) Act, Celtx will credit your original payment method within 5 to 10 business days. If you subscribed via Apple or Google, the refund may take longer because it passes through their payment processors.
Billing after cancellation
Once you cancel, Celtx will not charge you again unless you reactivate your subscription. However, if you cancel after your billing date has passed, you will not receive a pro-rata refund for unused days-Celtx charges monthly in advance. This is why timing your cancellation correctly matters. If your next billing date is in 3 days, wait to cancel until the day after the charge posts if you wish to avoid paying another full month.
Common mistakes to avoid when cancelling Celtx
Cancelling a SaaS subscription can feel straightforward, but a few missteps can cost you time, money or access to your work. Yafee has identified the pitfalls that catch most users so you can steer clear of them.
Mistake one: not exporting your projects before the grace period ends
The most costly error is assuming your projects will be available indefinitely after cancellation. Celtx deletes inactive accounts and their associated files after 30 days. If your work has commercial value or you plan to return to it later, export everything as PDF or Final Draft format before your subscription expires.
Mistake two: cancelling on the wrong platform
If you subscribed via Apple or Google, cancelling only on the Celtx website will not stop Apple or Google from charging you. Conversely, cancelling via the app store will not terminate your direct Celtx account. You must cancel on the platform where you originally subscribed, and then verify cancellation on the other platform if you have accounts on both.
Mistake three: forgetting to request a refund if you are entitled to one
Many Singapore consumers do not realise they have the right to demand a refund if Celtx failed to deliver promised features or the service was unfit for purpose. If you have a legitimate complaint, write to Celtx within 14 days of your cancellation date with evidence-screenshots, emails, error logs-and reference the Consumer Protection (Fair Trading) Act. Yafee advises that silence equals acceptance, so speak up promptly.
Mistake four: deleting the Celtx app without cancelling the subscription first
Removing the Celtx app from your phone does not cancel your subscription. You must cancel through the Settings or Play Store settings as described above. Many users find unexpected charges months later because they confused app deletion with subscription cancellation.
Refunds and disputes: your options if Celtx refuses to cooperate
If Celtx denies your refund claim or ignores your cancellation request, Singapore law and consumer authorities provide you with formal escalation routes.
Step one: send a formal written demand
Write a letter or email to Celtx stating your complaint clearly, referencing the specific Consumer Protection (Fair Trading) Act clause that Celtx has breached, and requesting a refund with a deadline of 14 days. Send this to both the mailing address (P.O. Box 212, Station C) and the corporate address (Suite 309, Water Street). Keep copies of everything.
Step two: file a complaint with the consumers association of singapore
If Celtx does not respond or refuses your refund after 14 days, lodge a complaint with the Consumers Association of Singapore (CASE). CASE offers free conciliation and mediation services for consumer disputes and can pressure companies to settle. You can file online at case.org.sg or visit their office in person. CASE has successfully resolved thousands of digital service disputes and will advocate on your behalf at no cost.
Step three: pursue a small claims action in the district court
If CASE mediation fails and your refund claim is below SGD 10,000, you can file a small claims action in the District Court without hiring a lawyer. The court process is simpler and cheaper than civil litigation, and you have a reasonable chance of success if your evidence is solid. Yafee recommends this route only after CASE mediation has been exhausted.
Frequently billed charges and why they occur
Understanding Celtx's billing structure helps you avoid surprise charges and dispute them if they appear without authorisation.
| Charge type | Reason it appears | Preventable? | Refundable? |
|---|---|---|---|
| Monthly subscription | Renewal of your active plan on your billing date | Yes, cancel before renewal date | Yes, if cancelled mid-cycle |
| Failed payment retry | Celtx retries a declined card multiple times | Yes, update payment method or cancel | No, this is a failed transaction fee |
| Duplicate charge | Billing glitch or account synced across platforms | No, usually a system error | Yes, always refundable |
| Enterprise or add-on upgrade | You or team admin activated a higher tier | Yes, contact Celtx to reverse upgrade | Yes, within 30 days of upgrade |
| Tax or regional surcharge | Singapore GST or platform-specific tax applied to your location | No, legally required | No, unless GST invoice was incorrect |
| Unauthorised charge | Your payment details used without consent, account hacked, or fraud | Depends on cause | Yes, always refundable; escalate to your bank |
If you spot a charge you do not recognise, log into your Celtx account immediately and verify your subscription status. If the charge appears on your bank statement but you have no active Celtx account, contact your bank and report the transaction as unauthorised. Yafee recommends checking your billing statements monthly to catch errors early.
Should you cancel or downgrade instead
Before you commit to full cancellation, consider whether downgrading to a lower plan or pausing your subscription might serve your needs better.
When downgrading makes sense
If you want to keep your projects accessible and your Celtx account active but you do not need paid features right now, downgrade to the free tier. The free tier offers basic scriptwriting and limited project storage at no cost. You lose collaboration tools and some export options, but your work remains on Celtx servers and you can upgrade again later without losing your portfolio.
When full cancellation is the right choice
Cancel entirely if you do not plan to use Celtx for at least 6 months, if you have exported all projects you want to keep, or if you are switching to a competitor permanently. Cancellation is irreversible after your grace period ends, so ensure you have backed up everything before confirming. Yafee advises that if you might return to Celtx someday, downgrading to free is the safer option because reactivating a cancelled account can be complicated.
Contact information and escalation addresses
Use these addresses if you need to send formal correspondence to Celtx regarding cancellation disputes, refund requests, or legal notices.
Mailing address for cancellation and refund requests
Celtx Inc.
P.O. Box 212
Station C
[City/Postal Code as applicable]
Send registered or certified mail to this address if Celtx does not respond to email requests within 7 business days. Keep proof of postage for your records.
Corporate office and legal notices
Celtx Inc.
Suite 309
Water Street
[City/Postal Code as applicable]
Use this address for formal legal notices, cease-and-desist letters, or escalated complaints. This is the address Celtx lists in its legal notices and terms of service, making it the appropriate destination for official correspondence.
Summary and next steps
Cancelling Celtx in Singapore is a straightforward process if you follow the steps above and understand your consumer rights under the Consumer Protection (Fair Trading) Act. Your key responsibilities are to export your projects before your grace period expires, to cancel on the correct platform if you used an app store, and to document your cancellation for your records. If Celtx refuses a refund or disputes your complaint, escalate to the Consumers Association of Singapore or pursue a small claims action in the District Court.
Yafee has helped thousands of consumers cancel unwanted SaaS subscriptions, dispute illegal charges, and recover refunds they were entitled to under Singapore law. Whether you are stepping back from Celtx temporarily or permanently, our guides ensure you know your rights and keep your data safe. Visit Yafee.com to explore more contract law resources, cancellation guides and consumer protection advice tailored to Singapore residents. If you have questions about your specific situation, Yafee recommends consulting the Consumers Association of Singapore or seeking legal advice from a qualified contract lawyer.
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