Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Bounce, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Bounce in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Bounce
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Bounce subscription with zero hassle
1
Fill in the form
Give us your details and those of your Bounce subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Bounce. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Bounce refuses your cancellation.
Frequently asked questions
Cancel Bounce: The Right Way to Get Your Refund
How to cancel your Bounce booking and recover your refund in singapore
What Bounce is and why you might need to cancel
Bounce is a Singapore-based activity and ticketing platform that lets you reserve classes, sports sessions, recreational activities and event entry online. You select your preferred time slot, complete payment at checkout, and receive instant confirmation via email. The platform operates across web, iOS and Android, with the same booking terms applied consistently across all channels.
You may wish to cancel because your schedule has shifted, the activity no longer aligns with your plans, or you made a booking error. Understanding Bounce's cancellation framework upfront will help you navigate your options effectively. Yafee has compiled this guide to walk you through your consumer rights, cancellation methods and recovery procedures step by step.
How Bounce bookings are created
You can book Bounce activities through three channels: the official Bounce website, the iOS app (via Apple App Store) or the Android app (via Google Play). Regardless of which platform you use, your booking is confirmed instantly once payment processes. The same T&Cs and cancellation rules apply to all bookings, irrespective of booking method.
Types of activities covered by Bounce
Bounce handles bookings for fitness classes, sports activities, recreational sessions and ticketed events at venues across Singapore. Many activities include venue-specific conditions set by the operator, which can affect your cancellation eligibility. Always review the full activity description and terms before you confirm payment.
Your consumer rights when cancelling a Bounce booking
Singapore's consumer protection legislation provides you with enforceable rights, even when a business claims all bookings are final.
What the consumer protection (Fair trading) act requires
Under Singapore's Consumer Protection (Fair Trading) Act, all traders must display cancellation and refund terms clearly and prominently before you pay. If Bounce fails to disclose their cancellation policy, obscures it, or presents it in a manner that prevents you from understanding it, you retain the right to challenge a refusal to refund. The Act also protects you against false or misleading statements about refund eligibility.
Importantly, Singapore law does not guarantee an automatic statutory cooling-off period for ticketed leisure or activity bookings once payment is complete. However, if Bounce's terms are vague, hidden or presented dishonestly at checkout, you retain full grounds to lodge a complaint with the Consumer Association of Singapore (CASE), Singapore's independent consumer watchdog. You also retain the right to request a payment dispute (chargeback) through your bank if you were misled about refund policy.
Your escalation route if Bounce refuses your cancellation
If Bounce declines your cancellation request without justification, you can escalate to CASE free of charge. CASE provides independent mediation and investigates complaints about unfair contract terms, hidden cancellation clauses and misleading refund policies. Additionally, you can contact your bank or payment provider to dispute the transaction if you have evidence that you were misled about Bounce's refund policy at the point of purchase.
Your legal position: You are protected under the Consumer Protection (Fair Trading) Act. If Bounce's cancellation terms were not clearly displayed before checkout, or if the policy is found to be unfair or misleading, you have grounds to dispute the charge and escalate to CASE.
Bounce's cancellation policy explained
Bounce states in its Terms and Conditions that all bookings are non-refundable and non-transferable once submitted and payment is processed. No cooling-off period applies, and no separate cancellation process exists for mobile app bookings.
What Bounce will not do under standard circumstances
Bounce does not cancel bookings at your request once payment has cleared. You cannot transfer your slot to another person, and you will not receive a refund if you change your mind or your circumstances shift. This strict policy places the financial risk on you at the moment you click confirm at checkout.
Carefully review all activity details, start times, venue locations and instructor information before you complete payment. Once the transaction is confirmed, Bounce treats your booking as final.
When Bounce might consider an exception
Bounce handles cancellation exceptions on a case-by-case basis only if you contact the platform directly and request one. The company may grant exceptions in circumstances such as venue closures, activity cancellations, instructor illness or significant schedule changes initiated by Bounce. Personal scheduling conflicts or change-of-mind requests fall outside the scope of exceptions and will be declined.
How to cancel your Bounce booking: step-by-step procedure
Follow this procedure if you wish to request a cancellation or exception from Bounce.
Step one: gather your booking details
Locate your booking confirmation email from Bounce. This email will contain your booking reference number, activity name, scheduled date and time, venue location and the amount charged. Keep this information accessible as you will need it when contacting Bounce support.
Step two: access Bounce customer support
Contact Bounce directly through one of these methods:
- Email their support team at the address listed on the official Bounce website or app
- Use the in-app support or messaging feature if you booked via mobile
- Call their Singapore phone number if a contact line is provided on their website
Yafee recommends sending your request in writing (email or in-app message) so you have a timestamped record of your cancellation request and any response.
Step three: submit your cancellation request
In your message to Bounce support, include the following information:
- Your booking reference number
- The activity name, date and scheduled time
- Your registered account email address
- A clear statement that you are requesting cancellation
- A brief explanation of why you are cancelling (this may help if Bounce considers an exception)
- Your preferred refund method (original payment method or alternative)
Keep your request concise and professional. Maintain copies of all correspondence.
Step four: allow time for Bounce to respond
Bounce's standard response timeframe is not publicly specified in their T&Cs. Allow 5-7 business days for an initial response. If Bounce fails to respond within this period, send a follow-up message referencing your original request.
Step five: review bounce's decision
Bounce will either approve your cancellation and process a refund, or decline and explain why. If they decline, ask them to provide their reasoning in writing. Note the date and content of their response for your records.
Step six: escalate if Bounce refuses without good reason
If Bounce refuses your request and you believe their refusal is unfair or their policy was not clearly disclosed at checkout, escalate to CASE (Consumer Association of Singapore). You can file a complaint free of charge through CASE's website. Provide CASE with copies of your booking confirmation, your cancellation request, and Bounce's refusal response.
Simultaneously, you can contact your bank or credit card provider to dispute the transaction if you believe you were misled about Bounce's refund policy. Provide your bank with the same documentation.
Refund timelines and payment recovery
If Bounce approves your cancellation request, the refund will be processed to your original payment method. Bounce's refund timeline is not explicitly stated in publicly available information. Typically, refunds take 5-10 business days to appear in your account, though some banks may take longer to process the incoming transfer.
If you paid by credit card, the refund will show as a credit on your next statement. If you paid by debit card or bank transfer, the funds will return to the account from which the payment originated. Do not assume the refund has failed if it does not appear within 3-5 days; allow up to 10 working days before contacting your bank.
Yafee recommends keeping your booking confirmation and any refund confirmation from Bounce until the funds appear in your account.
What to do after your cancellation is processed
Your cancellation and refund are complete, and you have handled the situation professionally. Take these final steps to protect yourself.
Verify the refund has reached your account
Monitor your bank account or credit card statement for 10 business days after Bounce processes the refund. Confirm that the refund amount matches the original charge. If the refund does not appear after 10 days, contact your bank to trace it.
Keep records of the entire transaction
Archive your booking confirmation, cancellation request email, Bounce's response, and refund confirmation. Store these documents for at least 12 months in case a dispute arises later or for your own financial records.
Leave feedback if appropriate
If Bounce handled your cancellation request fairly and transparently, consider leaving honest feedback on their platform or review sites. If they refused unfairly or were unresponsive, document this in any CASE complaint you file.
Pricing, refund and cancellation comparison table
| Scenario | Bounce policy | Your right under Consumer Protection (Fair Trading) Act | Recovery route |
|---|---|---|---|
| Change of mind after booking | Non-refundable; no cooling-off period | Protected if terms were unclear or misleading at checkout | Contact Bounce support; escalate to CASE if refused unfairly |
| Bounce cancels the activity | Exception granted; full refund issued | Right to full refund | Automatic refund from Bounce |
| Venue closure or force majeure | Exception considered case-by-case | Protected; may have grounds under unfair contract terms | Contact Bounce; escalate to CASE or bank chargeback |
| Bounce terms not disclosed clearly | Does not apply; you retain cancellation rights | Full protection; grounds to dispute charge | Bank chargeback; CASE complaint |
| Instructor cancels; activity rescheduled | Rebooking offered or refund on request | Right to choose refund or alternative slot | Contact Bounce support directly |
| Technical error during checkout | Reviewed case-by-case if you can prove error | Protected if error was caused by Bounce's system | Contact support with evidence; escalate if refused |
Common cancellation mistakes to avoid
Most cancellation requests fail not because consumers lack rights, but because they take ineffective action. You can avoid these pitfalls entirely.
Mistake one: assuming the policy is final without checking the fine print
Bounce's standard T&Cs state bookings are non-refundable, but the law permits exceptions when terms are unfair or undisclosed. Always check whether Bounce clearly displayed their cancellation policy before you paid. If the policy was buried, in small text, or not shown until after checkout, you have grounds to dispute it. Yafee strongly recommends screenshotting the checkout page to preserve evidence of what terms you were shown.
Mistake two: waiting too long to request cancellation
Contact Bounce as soon as you decide to cancel. The closer you are to the activity date, the less likely Bounce will approve an exception. Request cancellation immediately after you decide you cannot attend.
Mistake three: submitting cancellation requests through unofficial channels
Do not request cancellation via social media, review sites, or informal contact channels. Use only the official support email or in-app messaging system so your request is logged in Bounce's system and you receive a timestamped response.
Mistake four: failing to escalate when Bounce refuses
If Bounce declines your request, do not assume the decision is final. Escalate to CASE immediately and contact your bank to dispute the charge. Many refunds are recovered only after escalation, not before. Yafee has helped thousands of consumers recover unfairly withheld refunds by escalating to the regulator.
Mistake five: not keeping records of your request
Save every email, in-app message and response from Bounce. These records are essential if you escalate to CASE or your bank. Without documentation, your claim will be much harder to prove.
Key cancellation checklist
| Action | Completed | Notes |
|---|---|---|
| Locate your booking confirmation email | ☐ | Keep reference number and payment amount visible |
| Screenshot the Bounce checkout page or cancellation terms from app | ☐ | Proves what terms you were shown before paying |
| Contact Bounce support via email or in-app message | ☐ | Use only official channels; keep timestamped copy |
| Include booking reference, date, time and refund reason | ☐ | Provide complete information in first message |
| Allow 5-7 business days for Bounce's response | ☐ | Send follow-up if no response after 7 days |
| If refused, prepare CASE complaint and bank chargeback request | ☐ | Escalate immediately; do not delay |
| Monitor bank account for refund within 10 business days | ☐ | Trace with your bank if refund does not appear |
| Archive all correspondence and confirmations for 12 months | ☐ | Evidence for any future disputes or complaints |
Contact information and next steps
To cancel your Bounce booking, contact Bounce support directly using the contact details provided on their official website or within the app. Bounce does not publish a dedicated cancellation email address; use the general support channel listed on their platform.
If Bounce refuses your cancellation request without valid reason, escalate to the Consumer Association of Singapore (CASE) at their official website or call their hotline. CASE offers free mediation and can investigate unfair cancellation policies. Simultaneously, contact your bank's dispute team to initiate a chargeback if you believe Bounce misrepresented their refund policy at checkout.
Bounce's registered legal entity address in Singapore can be confirmed via the Accounting and Corporate Regulatory Authority (ACRA) registry if you require formal correspondence details for legal escalation.
Yafee has guided thousands of consumers through exactly this process, and the vast majority recover their refunds by following the steps above and escalating to CASE when necessary. Your consumer rights are real and enforceable under Singapore law, and Yafee is here to help you understand them. Whether your cancellation is approved immediately or requires escalation, you have a clear path forward. Start by contacting Bounce support today with your booking reference and cancellation reason, and use this guide as your roadmap through every next step.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Ready to cancel Bounce?
Join over 30,000 users who already trust us.