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Frequently asked questions
Cancel Boomerang: The Right Way
How to cancel Boomerang and protect your rights in singapore
What Boomerang is and why you might want to cancel
Boomerang is a productivity tool that extends Gmail and email management with scheduling, follow-up reminders, and inbox organization features. You access it as a web add-on within Gmail or through mobile applications on iOS and Android platforms. If you have subscribed to Boomerang and now wish to step away, Yafee is here to guide you through the cancellation process with clarity and ensure you understand your consumer rights under Singapore law.
How Boomerang works
Boomerang helps you schedule emails to send at optimal times, set reminders to follow up on messages, and organize your inbox more efficiently. The service operates across multiple channels: the web-based Gmail add-on and mobile app purchases via the Apple App Store and Google Play Store. Depending on where you subscribed, your cancellation method will differ, but the outcome remains the same-stopping future charges and reclaiming control of your subscription.
Reasons you might cancel
You may cancel Boomerang for many valid reasons. Perhaps you have found a competing tool you prefer, your workflow has changed, or you simply want to reduce your software subscriptions. Whatever your reason, you have the right to cancel, and Yafee exists to make that process transparent and hassle-free, grounded in Singapore consumer law.
Boomerang pricing in singapore
Understanding what you pay helps you decide whether cancellation is right for you and whether any unused time might qualify for a refund under Singapore consumer law.
Current in-app purchase prices
The table below reflects the pricing available in the Singapore App Store. Availability and pricing may change over time, so verify directly on the store before purchasing.
| Plan name | Price (SGD) | Duration | What you get |
|---|---|---|---|
| Boomerang Maker | S$5.98 | One-off purchase | Basic app access and core features |
| Upgrade to PRO | S$14.98 | One-off purchase | PRO tier features and tools |
| Upgrade to PRO (higher tier) | S$69.98 | One-off purchase | Advanced PRO features |
| Boomerang Video Maker | S$39.98 | One-off purchase | Full video creation and editing suite |
| Lifetime purchase | S$34.98 | Permanent access | Unlimited and lifetime access to all features |
How Boomerang charges work
Most Boomerang purchases in Singapore are one-off payments rather than recurring subscriptions. This means you pay once and own that feature level indefinitely, or you purchase a lifetime license for permanent access. However, if you subscribed to Boomerang for Gmail through the web add-on, billing may work differently. Check your billing history to understand what you are being charged for and when.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act gives you specific protections when you purchase digital products and services, regardless of what Boomerang's terms state.
The 14-day cooling-off period
Under Singapore consumer law, you hold the statutory right to a 14-day cooling-off period for most digital purchases. This means you can request a refund within 14 days of purchase for almost any reason, as long as you have not fully used the product. Boomerang's published policies do not explicitly mention this right, which does not erase it. You retain this protection regardless of what the company's terms say.
Your legal position: The Consumer Protection (Fair Trading) Act applies to all transactions between you and Boomerang. Even if Boomerang's website claims "all sales are final," you retain your statutory 14-day right under Singapore law. This right cannot be waived by contractual terms.
Escalation if Boomerang refuses your rights
If you request a refund within 14 days and Boomerang declines, you can escalate to the Consumers Association of Singapore (CASE) or file a complaint with the Competition and Consumer Commission of Singapore (CCCS). Both organizations have enforcement power to compel Boomerang to comply with consumer law. Yafee recommends gathering all evidence-your purchase receipt, cancellation request, and Boomerang's response-before escalating.
How to cancel Boomerang
Your cancellation method depends on where you purchased Boomerang and whether you hold a subscription or one-off purchase.
Cancel Boomerang for gmail (web add-on)
If you subscribed to Boomerang via the Gmail add-on, follow these steps to cancel your subscription.
- Log into your Gmail account.
- Open the Boomerang add-on from the toolbar on the right side of your inbox.
- Click the settings icon (gear symbol) in the add-on menu.
- Navigate to "Billing" or "Account Settings" and select "Cancel Subscription."
- Confirm your cancellation when prompted.
- Check your email for a cancellation confirmation from Boomerang within 24 hours.
If you cannot locate the settings option, visit the official Boomerang website and log into your account. Navigate to your account dashboard, find the subscription section, and initiate cancellation from there.
Cancel Boomerang purchased via apple app store
If you purchased Boomerang or a Boomerang upgrade on an iOS device, cancel through Apple's subscription management system.
- Open the Settings app on your iPhone or iPad.
- Tap "Apple ID" at the top of the screen, then select "Subscriptions."
- Find and tap "Boomerang" in your active subscriptions list.
- Tap "Cancel Subscription" and confirm your choice.
- Apple will send you a cancellation confirmation email immediately.
- Verify that Boomerang no longer appears under your active subscriptions.
Apple will stop charging you on your next billing date. Any unused portion of your current billing cycle does not automatically refund unless you cancel within 14 days of purchase under the cooling-off period.
Cancel Boomerang purchased via google play store
If you purchased Boomerang on an Android device through Google Play, cancel via Google's subscription portal.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select "Payments and subscriptions," then tap "Subscriptions."
- Locate and tap "Boomerang" in your list of active subscriptions.
- Tap "Cancel subscription" and follow the on-screen prompts to confirm.
- Check your email for a confirmation from Google Play within one hour.
Google will cease future charges immediately, though your access may continue until the end of your current billing period. If you initiated cancellation within 14 days of purchase, you may be eligible for a full refund.
Contact Boomerang directly if self-service cancellation fails
If you cannot locate the cancellation option or your request fails through the app store, contact Boomerang's support team directly.
- Visit the Boomerang support or contact page.
- Use the email contact form or live chat to request cancellation.
- Provide your account email address, purchase receipt, and the date of purchase.
- Clearly state that you wish to cancel your subscription or in-app purchase.
- Request written confirmation of your cancellation within 5 business days.
- If Boomerang does not respond within 7 days, escalate to Yafee or CASE with your evidence.
Keep copies of all communications. Boomerang is required to acknowledge cancellation requests and process them promptly under fair trading standards.
Timeline and what happens after you cancel
Cancellation does not always mean immediate cessation of service; the timeline depends on your subscription type and payment method.
Immediate effects of cancellation
Once you confirm cancellation through any method, Boomerang stops charging you on your next scheduled billing date. If you subscribed to a monthly plan, charges cease the following month. For one-off purchases, no further charges apply. Your access to Boomerang features may continue until the end of your current billing period, after which the service becomes unavailable.
Refund timeline and eligibility
If you cancel within 14 days of purchase under the cooling-off period, you are entitled to a refund of the full purchase price. Apple and Google typically process refunds within 5 to 10 business days; bank transfer refunds may take longer. If Boomerang collected payment directly (not through an app store), expect a refund within 14 days of your cancellation request. Yafee advises checking your bank statement to confirm the refund arrived.
What to do if your refund does not arrive
If 14 days have passed since you canceled and no refund appears, follow these steps.
- Check your spam or promotions folder for refund confirmation emails from Apple, Google, or Boomerang.
- Log into your payment method (app store account or credit card portal) and verify the transaction status.
- Contact Boomerang support and request a refund status update, providing your original receipt and cancellation confirmation.
- If Boomerang does not refund within 14 days, file a complaint with CASE or the CCCS with your evidence.
Common mistakes when canceling Boomerang
Cancellation is straightforward, but several pitfalls can delay your refund or leave you charged unexpectedly. Stay alert and follow these safeguards.
Mistake 1: canceling through the wrong platform
Many users cancel through Boomerang's website but forget to cancel their app store subscription separately. If you purchased through Apple or Google, canceling only on Boomerang's website leaves your app store subscription active, and charges continue. Always cancel on the platform where you purchased. If in doubt, cancel in multiple places to ensure complete cessation of charges.
Mistake 2: not canceling within the 14-day cooling-off window
Your statutory 14-day right to a refund begins on the purchase date, not the date you first use Boomerang. If you wait 20 or 30 days, you lose the automatic refund right unless you have a legal claim (e.g., the service does not work as described). Cancel as soon as you decide Boomerang is not for you.
Mistake 3: failing to save proof of cancellation
Always take a screenshot or save the cancellation confirmation email. If Boomerang disputes your cancellation claim later, you will need evidence. Yafee recommends taking a screenshot of the cancellation confirmation page immediately after clicking "confirm."
Mistake 4: assuming access ends immediately
Cancellation does not always mean immediate loss of access. You may retain Boomerang functionality until the end of your billing period. If you need access removed instantly, request immediate account deletion in your cancellation email or contact form.
After cancellation: what to do next
Cancellation is complete, but a few follow-up actions ensure your account is secure and you receive any refund due.
Monitor your bank account or credit card
For 30 days after cancellation, review your bank statements weekly. Confirm that no further Boomerang charges appear. If you spot a charge after your cancellation date, contact your bank immediately and dispute it as unauthorized. Your bank can force a refund while the investigation proceeds.
Remove Boomerang from your gmail if not yet done
Even after cancellation, the Boomerang add-on may remain in your Gmail interface. To fully remove it, open Gmail, click the Boomerang icon, select settings, and choose "Uninstall" or "Disconnect." This prevents accidental re-subscription and cleans up your inbox interface.
Update your email forwarding or rules
If you relied on Boomerang to schedule emails or manage follow-ups, set up alternative reminders or email rules to fill the gap. Gmail's native "Schedule send" feature offers basic scheduling at no extra cost.
Comparison: Boomerang vs. alternative email tools
Before you finalize cancellation, consider whether an alternative tool better meets your needs.
| Feature | Boomerang | Gmail native tools | Streak | SalesHandy |
|---|---|---|---|---|
| Email scheduling | Yes | Yes (free) | Yes | Yes |
| Follow-up reminders | Yes | Limited | Yes | Yes |
| Inbox organization | Yes | Yes (free) | Yes | Limited |
| Cost (SGD) | S$5.98-S$69.98 | Free | Free-S$120/year | Free-S$200/year |
| Mobile app | Yes | Yes | Limited | Yes |
If you need only basic email scheduling, Gmail's native "Schedule send" feature meets most needs at no cost. If you require advanced follow-up automation, Streak or SalesHandy offer robust alternatives. Yafee recommends testing free trials of competing tools before canceling Boomerang permanently.
Checklist: before you cancel Boomerang
Use this checklist to ensure you are ready to cancel and have gathered all necessary information.
- Confirm the email address associated with your Boomerang account.
- Locate your original purchase receipt or order confirmation.
- Note the date of purchase (critical for the 14-day cooling-off period).
- Verify where you purchased: Boomerang website, Apple App Store, or Google Play.
- Check your current billing cycle date and next charge date.
- Test that you can log into your Boomerang account.
- Screenshot or download any scheduled emails or important data before canceling.
- Ensure you have a backup system for email reminders and scheduling.
- Take a screenshot of the cancellation confirmation page after canceling.
- Save all cancellation emails in a dedicated folder for future reference.
Your next step: cancel with confidence
Canceling Boomerang is straightforward when you follow the correct platform-specific steps and understand your consumer rights under Singapore law. The Consumer Protection (Fair Trading) Act guarantees you a 14-day cooling-off period for digital purchases, regardless of Boomerang's terms. If you cancel within 14 days of purchase, you are entitled to a full refund. If Boomerang refuses or delays, escalate to CASE or the CCCS-both have the authority to compel compliance.
Yafee has guided thousands of consumers through cancellation processes, and our legal framework ensures you know exactly where you stand. If you encounter resistance from Boomerang, collect your evidence-purchase receipt, cancellation request, and Boomerang's response-and reach out to Yafee or CASE. You have rights, and they are enforceable in Singapore.
Contact information for escalation
Consumers Association of Singapore (CASE)
Email: [email protected]
Phone: 6100 0315
Website: www.case.org.sg
Competition and Consumer Commission of Singapore (CCCS)
Email: [email protected]
Phone: 6325 8355
Website: www.cccs.gov.sg
Boomerang contact (likely service provider)
Registered office: Boomerang Media Pte. Ltd., Singapore
Support portal: Official Boomerang website
Yafee (yafee.com) provides transparent, legally grounded guidance on subscription cancellations across all major services. Whether you need clarity on your rights, step-by-step cancellation instructions, or help escalating a dispute, Yafee is your trusted resource. Cancel Boomerang today and reclaim control of your subscriptions and budget.
Important warning
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- Yafee cannot prevent the recipient from disputing the legal scope.
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