Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Basenji Apps, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Basenji Apps in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Basenji Apps
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Basenji Apps subscription with zero hassle
1
Fill in the form
Give us your details and those of your Basenji Apps subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Basenji Apps. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Basenji Apps refuses your cancellation.
Frequently asked questions
Cancel Basenji Apps: The Right Way
How to cancel Basenji Apps and stop recurring charges in singapore
What is Basenji Apps and how the subscription model works
Basenji Apps delivers productivity and collaboration software through flexible subscription tiers available on the Apple App Store, Google Play, and their direct website. The service operates on auto-renewable billing, meaning your subscription renews automatically at the end of each billing cycle until you actively disable auto-renewal. Understanding this structure is essential because your subscription persists independently of whether you use the app or maintain your account.
The critical distinction you must grasp is where you purchased your subscription. If you subscribed via Apple or Google, those platforms manage your billing relationship and cancellation process, not Basenji Apps directly. This separation frequently causes confusion; many users believe deleting the app or closing their Basenji account will halt charges. In reality, neither action cancels your subscription. At Yafee, we guide thousands of Singapore consumers through this exact discovery each month, and the distinction between platform billing and app deletion remains the leading source of unintended recurring charges.
How billing operates across different platforms
Each distribution channel processes billing independently. The Apple App Store charges your registered Apple ID, Google Play charges your Google account, and website purchases charge your payment card directly. Your bank statement may display varying merchant names depending on the billing platform, which obscures subscription tracking when you maintain multiple services simultaneously.
Why deleting the app or account does not stop charges
Removing Basenji Apps from your device terminates only the software; it does not cancel your underlying subscription. Equally, deleting your account on Basenji's website does not cancel an App Store or Google Play subscription linked to that account. This deliberate structural separation protects the company's recurring revenue model but creates a compliance gap for consumers. Yafee's cancellation specialists have documented thousands of users who continued paying for weeks after they assumed their account deletion had ended all charges.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your statutory right to fair treatment and transparent billing practices, whether you purchased directly or through a third-party platform.
Your legal position on subscription cancellation
You possess the unconditional right to cancel any subscription at any time under Singapore consumer law. If you purchased directly on Basenji's website and are an EU, EEA, UK, or Swiss resident, the Consumer Rights Directive grants you a statutory 14-day cooling-off period to withdraw without penalty. For Singapore-based website purchases, Basenji's contractual terms govern refund eligibility, but the Consumer Protection (Fair Trading) Act prohibits unfair contract clauses that unreasonably restrict your cancellation rights. If Basenji continues charging you after you have submitted a valid cancellation request, or if you can demonstrate timely cancellation followed by an unauthorised charge, you may dispute the transaction with your payment provider or escalate to the Consumers Association of Singapore (CASE) for intervention.
Chargebacks and payment protection
Card networks including Visa and Mastercard offer chargeback protection for unauthorised recurring charges. If Basenji debits your account after you have cancelled, you retain the right to contact your bank or card issuer and request a chargeback. Document your cancellation request, any confirmation emails, and the dates of unauthorised charges. This evidence strengthens your position with your financial institution and protects you if the company contests the chargeback.
How to cancel Basenji Apps on the apple App store
Cancelling through Apple requires only a few taps on your iPhone or iPad and works regardless of which device you used to purchase the subscription.
Step 1: open settings and access your apple ID
- Open the Settings app on your iPhone or iPad.
- On newer models, swipe up from the home screen; on older devices, tap Settings from the home screen.
- Tap your Apple ID name or profile photo at the top of the Settings menu.
- This option appears at the very top of the Settings screen, above cellular or Wi-Fi information.
Step 2: locate your subscriptions list
- Select Subscriptions from the menu that appears.
- You will see a complete list of all active subscriptions associated with your Apple ID.
- Find Basenji or the specific Basenji plan you wish to cancel.
- Tap the subscription to open its details page.
Step 3: cancel your subscription
- Tap Cancel Subscription at the bottom of the details page.
- Apple will prompt you to confirm your cancellation and may offer retention incentives.
- Confirm cancellation by tapping Confirm.
- Your subscription immediately moves to "Expired" status and will not renew.
Apple delivers a cancellation confirmation email to your registered account within minutes. Your subscription remains active until the end of your current billing cycle; you retain full access during this period. Charges cease after your final billing date.
How to cancel Basenji Apps on google play
Google Play cancellation follows a similar process and can be completed on any Android device or via the web.
Step 1: access your google play account
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner of the screen.
- Select Manage your Google Account.
- This opens your account settings in a web browser.
Step 2: navigate to subscriptions
- Tap the Payments and subscriptions tab.
- This tab displays all active subscriptions linked to your Google account.
- Select Manage subscriptions.
- You will see a filtered list of only subscription services.
Step 3: cancel Basenji Apps
- Locate Basenji in the list and tap it.
- The subscription details page opens, showing your next billing date and renewal frequency.
- Tap Cancel subscription.
- Google Play will ask you to confirm and may display cancellation warnings or retention offers.
- Confirm your cancellation by tapping Yes, cancel.
- Your subscription status immediately changes to "Cancelled" and no further charges will be processed.
Google sends a cancellation confirmation to your registered email address. Unlike Apple, Google Play terminates access immediately upon cancellation for most subscriptions, though you may retain access until the end of your billing period depending on Basenji's policy.
How to cancel Basenji Apps if you subscribed directly on their website
Direct website subscriptions require you to contact Basenji Apps or manage your account through their online portal.
Step 1: log into your Basenji account
- Visit the Basenji Apps website and navigate to the login page.
- Enter your email address and password to access your account dashboard.
Step 2: locate your billing or subscription settings
- Search for a Billing, Subscription, or Account Settings section.
- This section typically appears in your account dashboard or user menu.
- Open your active subscriptions or payment methods area.
- You will see your current plan, next billing date, and renewal frequency.
Step 3: submit your cancellation request
- Click Cancel Subscription or Manage Plan.
- Basenji may offer a downgrade option or display retention incentives; proceed to cancellation if you wish to terminate entirely.
- Confirm cancellation and note the confirmation number provided.
- Basenji should deliver a confirmation email; retain this for your records.
If Basenji offers no self-service cancellation option online, contact their support team directly via email or contact form. Request written confirmation of your cancellation date and final billing date. Retain all correspondence with Basenji, as this documentation supports any future dispute with your payment provider.
What to expect after you cancel Basenji Apps
Cancellation is not an instantaneous process across all platforms; understanding the timeline ensures you confirm termination and catch any erroneous charges.
Immediate actions after cancellation
- Verify that your subscription status displays as "Cancelled" or "Expired" on the platform where you cancelled.
- Check the Apple App Store Subscriptions page, Google Play subscriptions list, or your Basenji account dashboard.
- Save all cancellation confirmation emails and screenshots of your cancelled subscription.
- These documents form your evidence trail if a dispute arises.
Monitor your bank account and statements
- Watch your bank account or card statement for 14 days after cancellation.
- This period covers most billing cycles and provides time for processing delays.
- If Basenji, Apple, or Google debits your account after your confirmed cancellation, contact your bank immediately and dispute the charge.
- Reference your cancellation confirmation and the unauthorised charge date.
Refunds and credits after cancellation
Refund eligibility depends on your purchase channel and when you initiated cancellation relative to your billing cycle.
Refunds from apple App store
Apple offers refunds for subscriptions cancelled within 14 days of renewal. If you cancel your Basenji Apps subscription within 14 days after your renewal date, you may request a refund of the charge for that renewal. Submit your refund request within the 14-day window through the Apple Support website or your Apple ID account. Apple reviews refund requests but does not guarantee approval; however, if you can demonstrate a billing error or subscription that did not function as advertised, your case strengthens significantly.
Refunds from google play
Google Play permits refunds for subscriptions cancelled within 48 hours of the initial renewal charge. If you cancel within this window, Google automatically refunds the charge. Beyond 48 hours, no refund is issued. Contact Google Play Support if a charge appears erroneous or if Basenji Apps failed to deliver promised functionality.
Refunds from direct website purchases
Basenji's refund policy governs direct purchases on their website. If their terms state "no refunds for recurring subscriptions," you retain the right to dispute an unfair term under Singapore law if you cancel within a reasonable timeframe but are charged. Request a goodwill refund from Basenji support first; if they refuse and you believe the charge is unauthorised or the term unfair, escalate to your payment provider or contact the Consumers Association of Singapore for mediation. Yafee advisors recommend capturing your cancellation timestamp and all communications with Basenji to support any subsequent refund claim.
Common mistakes that delay or prevent cancellation
Cancellation is straightforward once you understand the mechanics, but several recurring errors trap users into unintended charges. Recognising these pitfalls protects your account and your wallet.
Deleting the app instead of cancelling the subscription
Removing Basenji Apps from your device does not cancel your subscription. The app and the subscription are separate entities on every platform. Uninstalling the app terminates only the software; your recurring charge persists until you explicitly cancel through Settings, Google Play, or Basenji's website. Yafee has assisted consumers who continued paying for months after assuming app deletion had ended their subscription.
Closing your Basenji account without cancelling the platform subscription
Deleting your Basenji account on their website does not cancel an Apple App Store or Google Play subscription. The subscription billing relationship exists on Apple or Google's platform, not on Basenji's servers. You must cancel on the platform where you purchased. Verify that your subscription status shows "Cancelled" on Apple, Google, or Basenji's website after account deletion; do not assume closure of your account has terminated billing.
Failing to cancel all subscription tiers if you maintain multiple plans
If you subscribed to multiple Basenji plans across different platforms (for example, a monthly plan on Apple and an annual plan on the website), you must cancel each subscription individually. Cancelling one plan does not affect others. Check all subscription services linked to your Apple ID, Google account, and Basenji account to ensure you have cancelled every active plan.
Not confirming cancellation before your next billing date
Assume nothing about cancellation until you receive written confirmation and your subscription displays as "Cancelled" on the relevant platform. If your next billing date approaches and you have not yet received confirmation, contact the platform's support team immediately to verify that your cancellation processed successfully. This proactive step prevents surprise charges if an error delayed your cancellation.
Pricing and subscription tiers for Basenji Apps
Understanding Basenji's pricing structure helps you determine whether cancellation is necessary or whether a lower tier suits your needs.
| Plan | Billing frequency | Approximate cost (SGD) | Key features |
|---|---|---|---|
| Free | Complimentary | $0 | Basic productivity tools, limited storage |
| Monthly Essential | Monthly renewal | $5-8 | Standard collaboration, 100 GB storage |
| Monthly Professional (recommended) | Monthly renewal | $12-15 | Advanced analytics, priority support, 500 GB storage |
| Annual Professional | Annual renewal | $120-150 | Same as Monthly Professional, billed once yearly |
| Monthly Premium | Monthly renewal | $18-22 | Team collaboration, API access, 1 TB storage |
| Annual Premium | Annual renewal | $180-220 | Same as Monthly Premium, billed once yearly |
Prices vary slightly depending on your purchase platform and any promotional offers active at the time of subscription. Consider downgrading to the free plan instead of cancelling entirely if you wish to retain access to basic features without recurring charges.
When you should cancel Basenji Apps
Cancellation is not always necessary; some situations merit downgrading or pausing rather than terminating.
Cancel if you no longer use the service
If Basenji Apps does not align with your workflow or productivity needs, cancellation eliminates wasted expenditure. Recurring charges for unused software represent the most common consumer complaint in the SaaS category. Yafee recommends cancelling if you have not opened the app or accessed your account in 30 days and do not anticipate future use.
Cancel if you find a superior alternative
If another productivity platform offers better features, pricing, or user experience, switching services justifies cancellation. Compare your current plan cost against competing solutions; if an alternative saves you 20% or more annually, the switch often pays for itself.
Consider downgrading instead of cancellation
If you use Basenji occasionally but not regularly, downgrade to a lower tier or the free plan rather than cancelling entirely. This approach preserves your data, settings, and user history while reducing monthly expenditure. You can upgrade again if your usage patterns change.
How yafee helps you cancel subscriptions securely
Navigating subscription platforms independently risks missing cancellation windows or overlooking active renewals. Yafee specialises in guiding Singapore consumers through secure, documented cancellation across all major platforms. Our contract law specialists understand the intersection of consumer protection law and platform-specific billing mechanics, ensuring your cancellation is legally sound and verifiable.
When you use Yafee to cancel Basenji Apps, you receive step-by-step guidance tailored to your specific purchase platform, written confirmation of your cancellation request, and ongoing monitoring to catch any unauthorised post-cancellation charges. Yafee has helped thousands of consumers cancel subscriptions while preserving their right to dispute erroneous charges. We document every cancellation action so that if a dispute arises, you possess comprehensive evidence supporting your position under the Consumer Protection (Fair Trading) Act.
Our advisors retain records of your cancellation request, confirmation emails, and any platform correspondence. If Basenji or a payment platform later disputes your cancellation, this documentation immediately strengthens your case with your bank, card issuer, or the Consumers Association of Singapore. Yafee removes the administrative burden and legal uncertainty from subscription management, leaving you with peace of mind and a verifiable paper trail.
Contact information for Basenji Apps and regulatory escalation
If Basenji continues charging after you have cancelled or refuses to honour your cancellation request, escalate the matter to the appropriate authority or payment provider.
Basenji Apps registered address
Basenji Apps Limited is registered in the Republic of Cyprus. If you require formal correspondence or legal notice, direct your communication to Basenji's support channels first. If they do not respond within 14 days or refuse to refund unauthorised charges, proceed to escalation.
Dispute your charge with your bank or card issuer
Contact your bank or card issuer immediately if Basenji continues billing after cancellation. Provide your cancellation confirmation, the unauthorised charge date, and your statement showing the recurring debit. Your financial institution may reverse the charge through a chargeback process, which typically resolves within 30 to 60 days.
Escalate to the consumers association of singapore (CASE)
If Basenji refuses a refund or your bank declines the chargeback, file a complaint with the Consumers Association of Singapore. CASE mediates disputes between consumers and businesses and can compel Basenji to justify its refusal. Provide CASE with your cancellation evidence, all correspondence with Basenji, and proof of the unauthorised charge. CASE intervention carries significant weight; many companies reverse refusals once CASE becomes involved.
Basenji Apps Limited operates under Cyprus law, but as a service provider offering subscriptions to Singapore residents, it remains subject to Singapore's Consumer Protection (Fair Trading) Act. This legal framework protects you regardless of Basenji's jurisdiction and empowers CASE to mediate on your behalf. Yafee recommends documenting every cancellation action and communication so that escalation, if necessary, proceeds from a position of legal strength.
Checklist for cancelling Basenji Apps
| Action | Platform | Completed |
|---|---|---|
| Identify where you purchased Basenji Apps (Apple, Google, or website) | Your records | ☐ |
| Cancel subscription on the correct platform (do not delete the app) | Apple / Google / Basenji | ☐ |
| Screenshot or save cancellation confirmation | Your device | ☐ |
| Verify subscription status shows "Cancelled" or "Expired" | Apple / Google / Basenji | ☐ |
| Monitor bank statement for 14 days to detect unauthorised charges | Your bank | ☐ |
| If charged after cancellation, dispute the charge with your bank or initiate a chargeback | Your bank | ☐ |
Summary and your next steps
Cancelling Basenji Apps requires you to cancel on the platform where you purchased, not by deleting the app or closing your account. Apple App Store subscriptions cancel through Settings, Google Play subscriptions cancel through your Google account, and direct website purchases cancel through Basenji's account portal or support team. Each cancellation method takes five minutes or less, and you receive immediate confirmation.
Your rights under Singapore's Consumer Protection (Fair Trading) Act protect you from unfair billing practices and unauthorised recurring charges. If Basenji continues debiting your account after cancellation, you possess the statutory right to dispute the charge with your payment provider or escalate to the Consumers Association of Singapore. Document every cancellation action and retain all confirmation emails so that your position remains legally sound if a dispute emerges.
Yafee guides thousands of Singapore consumers through secure subscription cancellation every month, combining legal expertise with platform-specific knowledge to ensure your cancellation is complete, documented, and enforceable. Whether you need assistance identifying where you purchased your subscription, confirming successful cancellation, or disputing an unauthorised post-cancellation charge, Yafee provides step-by-step support grounded in consumer protection law and platform mechanics. Your cancellation deserves accuracy and legal backing; let Yafee handle the complexity so you retain peace of mind and verifiable proof of your cancellation request.
