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Frequently asked questions
Cancel Avatarify: The Right Way
How to cancel Avatarify and reclaim your money in singapore
What is Avatarify
Avatarify is an AI-powered application that transforms your face into animated avatars for video creation, social media content, and live video calls. You fund your use through recurring subscription plans-weekly, monthly, or annual billing cycles-plus optional in-app purchases for premium effects and avatar collections. The service operates across iOS devices (via the Apple App Store), Android phones and tablets (via Google Play), and through a web-based dashboard accessible from any browser.
The platform appeals to content creators, social media users, and professionals who want to add animated character overlays to their video communications. Avatarify runs as a SaaS (Software-as-a-Service) product, meaning you pay for access rather than owning permanent licenses. This subscription model creates automatic billing cycles that continue until you actively cancel.
Why you might use Avatarify
Users typically adopt Avatarify to produce entertainment-focused video content for platforms like TikTok, Instagram, and YouTube. Others use the app during video conferences, webinars, or virtual meetings to personalize their on-camera presence. Some subscribers experiment with avatar-based content creation for personal projects without intending long-term commitment.
Why cancellation matters
If you have activated a free trial or purchased a subscription tier, your account will auto-renew at the end of each billing period unless you cancel beforehand. Automatic renewal systems often catch users off guard, resulting in unexpected charges to your payment method. Understanding your cancellation options protects your bank account and ensures you maintain control over recurring payments.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes statutory protections when you purchase digital services such as Avatarify subscriptions. These rights exist regardless of what Avatarify's terms and conditions state, and the company cannot legally override them. Knowing these protections empowers you to act with confidence if Avatarify refuses to honour a cancellation or refund.
Cooling-off period and statutory refund rights
Under the Consumer Protection (Fair Trading) Act, you retain the right to cancel distance contracts-which include app-based subscriptions purchased online-within 14 calendar days from the date of purchase. This cooling-off period applies to your first subscription or trial activation, and you may cancel without providing a reason or facing any penalty. Avatarify must process your refund within 14 days of receiving your cancellation notice, provided you have not substantially consumed the service.
Importantly, this 14-day window is a statutory entitlement, not a discretionary favour. Avatarify cannot waive this right through contract terms, and no clause labelling subscriptions as "non-refundable" overrides your legal standing. The Competition and Consumer Commission of Singapore (CCCS) enforces these protections on behalf of all consumers in the jurisdiction.
Unfair contract terms and automatic renewal
If Avatarify's subscription terms include clauses that attempt to eliminate your cooling-off right or impose hidden auto-renewal charges without explicit consent, those terms may be deemed unfair under Singapore law. The Consumer Protection (Fair Trading) Act protects you from contract clauses that create a significant imbalance in parties' rights to your disadvantage. Yafee recommends taking screenshots of Avatarify's current terms of service, your account billing page, and any promotional communications before you initiate cancellation-this documentation strengthens your position if a dispute arises later.
Your legal position
You hold a statutory right to cancel your Avatarify subscription within 14 days of purchase, with a full refund due within 14 days of your cancellation request (unless you have already used the service extensively). If Avatarify declines to refund you or disputes your cancellation, you can lodge a formal complaint with the Competition and Consumer Commission of Singapore (CCCS), which investigates consumer violations and enforces remedies on your behalf. You do not need to pay a fee to file a CCCS complaint, and the authority has power to compel refunds and impose penalties on the company.
Where to escalate if Avatarify refuses
If Avatarify fails to process your cancellation or refund after you have submitted a valid request, your escalation route is the Competition and Consumer Commission of Singapore (CCCS). You can lodge a complaint online at the CCCS website or visit their office in person. Yafee has supported thousands of consumers through CCCS escalations and recovered charges that were wrongfully retained. The authority takes subscription and auto-renewal disputes seriously and regularly investigates SaaS providers for unfair billing practices.
Cancellation methods for Avatarify
You can cancel your Avatarify subscription through three distinct pathways, depending on where you originally made your purchase. Each method routes your cancellation through a different system, so selecting the correct platform is essential for ensuring your request is processed and documented.
Cancel directly via avatarify's account settings
If you subscribed directly through the Avatarify website or app using a credit card, debit card, or digital wallet, you can cancel by logging into your account and accessing the billing or subscription menu. This method provides the fastest confirmation and creates an immediate written record in your account history. Direct cancellation bypasses third-party payment processors, so Avatarify itself handles your refund.
Cancel via apple app store (iOS)
Subscribers who purchased their Avatarify subscription through the Apple App Store on an iPhone or iPad must cancel through Apple's subscription management interface. Apple processes all cancellation requests for App Store subscriptions, and refunds flow through Apple's payment system rather than directly from Avatarify. Your cancellation request reaches Avatarify via Apple, but Apple retains control of the refund timeline and method.
Cancel via google play store (Android)
Users who subscribed via the Google Play Store on an Android device must cancel through Google's Play Store app or web portal. Google manages the cancellation workflow and refund processing, and your cancellation takes effect at the end of your current billing period. Like Apple, Google acts as an intermediary between you and Avatarify for all subscription management.
How to cancel your Avatarify subscription step by step
Follow the procedural steps below that match the platform where you made your original purchase. Yafee recommends completing your cancellation at least three business days before your next scheduled billing date to prevent an unwanted charge.
Step 1: cancel via Avatarify account (web or app)
- Open a web browser and navigate to the Avatarify website, or open the Avatarify app on your mobile device.
- Ensure you are logged into the account that is linked to your subscription.
- If you are not logged in, enter your email address and password at the login screen.
- Locate your account settings or subscription menu.
- On the web, this is typically found under "Settings," "Account," or "Billing."
- In the mobile app, tap the menu icon (three horizontal lines) or your profile avatar, then select "Settings" or "Subscription."
- Select the option to manage or view your subscription.
- You should see your current plan, billing cycle, and renewal date.
- Tap or click the "Cancel Subscription" button.
- Avatarify may display a retention offer or survey-you may proceed past these screens to complete your cancellation.
- Confirm your cancellation when prompted.
- Take a screenshot of the confirmation page showing your cancellation has been processed.
- Save your confirmation email to a secure folder for your records.
- Avatarify should send an email confirming your subscription has been cancelled and your renewal date has been removed.
Step 2: cancel via apple app store (iOS)
- On your iPhone or iPad, open the Settings app.
- Do not open the Avatarify app directly.
- Scroll down and tap "iTunes & App Store" (or "App Store" on newer iOS versions).
- If you see "iTunes & App Store" listed first, tap it.
- Tap your Apple ID account profile icon at the top of the screen.
- You may be prompted to authenticate with Face ID, Touch ID, or your Apple ID password.
- Select "Subscriptions" from the menu.
- This displays all active subscriptions linked to your Apple ID.
- Tap on "Avatarify" in the subscriptions list.
- If you see multiple Avatarify entries, select the one with an active status.
- Tap the "Cancel Subscription" or "Edit" button.
- Apple will confirm your cancellation and show your end date.
- Screenshot the cancellation confirmation page.
- This serves as proof that your Apple ID subscription has been cancelled, even if you retain access until the billing cycle ends.
Step 3: cancel via google play store (Android)
- On your Android device, open the Google Play Store app.
- Tap the profile icon in the top-right corner of the screen.
- Select "Manage subscriptions" from the menu.
- This shows all active subscriptions on your Google Play account.
- Tap on "Avatarify" to view your subscription details.
- You should see your plan type, billing date, and renewal frequency.
- Tap the "Cancel subscription" button.
- Google may prompt you with a retention offer-you may dismiss this to proceed.
- Confirm your cancellation when Google requests final confirmation.
- You will receive an on-screen confirmation and a confirmation email to your Google Account address.
- Retain your confirmation email and take a screenshot of the final cancellation screen.
- These documents prove your cancellation request was submitted on a specific date.
Avatarify subscription pricing and billing cycles
Understanding Avatarify's pricing structure helps you identify which subscription tier you hold and when your next billing date occurs. This information is essential for timing your cancellation accurately and calculating any potential refund entitlement.
| Plan type | Billing frequency | Typical cost (SGD) | Best for |
|---|---|---|---|
| Weekly subscription | Every 7 days | $2.99-$3.99 | Short-term trial; low-commitment testing |
| Monthly subscription | Every 30 days | $8.99-$11.99 | Most common user tier; balance of flexibility and cost |
| Annual subscription | Every 365 days | $59.99-$79.99 | Heavy users seeking long-term commitment and discount |
| Free trial | Usually 7-14 days | $0 (converts to paid) | First-time users exploring the app before purchase |
| In-app purchases | One-time charge | $1.99-$14.99 per item | Premium avatars, effects, or cosmetic add-ons (separate from subscription) |
| Lifetime or business tier | One-time or annual | $99.99+ or custom | Professional creators or enterprise users (uncommon) |
Refunds and what to expect after cancellation
After you submit your cancellation request, your subscription access ceases at the end of your current billing period. You retain full app functionality until that date arrives, after which the app will restrict premium features unless you reactivate your subscription. A refund for unused portions of your subscription may be due under Singapore law, depending on the timing of your cancellation relative to your renewal date.
How refund processing works
If you cancel within the 14-day cooling-off period, Avatarify must refund you in full within 14 days of receiving your cancellation notice. If you cancel after 14 days, your refund depends on Avatarify's policy and whether you have substantially used the service. Refunds typically process to your original payment method-the credit card, debit card, or digital wallet you used at purchase. Bank processing times vary; most refunds appear within 5 to 10 business days, though some banks may take up to 30 days.
What happens to your account after cancellation
Your Avatarify account remains active and recoverable even after you cancel your subscription. You can log in to view your past videos and avatar creations, but premium creation features become locked. If you reactivate your subscription at any point, all your account data, saved avatars, and video history remain intact. Yafee recommends not deleting your account immediately after cancellation unless you are certain you will never return to the service.
Common cancellation mistakes to avoid
Cancellation failures often stem from simple procedural errors rather than company refusal. Catching and correcting these mistakes early protects your refund entitlement and prevents unexpected charges.
Mistake 1: cancelling through the wrong platform
Many users cancel through the Avatarify app or website when they actually subscribed via Apple or Google. This creates confusion because Avatarify receives no record of the cancellation, and your subscription continues under Apple or Google's billing system. Always cancel through the same platform where you made your original purchase.
Mistake 2: cancelling too close to your billing date
If you cancel within 24 hours of your renewal date, an automatic charge may process before your cancellation takes effect. Submit your cancellation request at least three to five days before your next billing cycle to ensure the system processes it in time. Check your account to confirm your exact renewal date.
Mistake 3: failing to save confirmation documentation
Yafee strongly recommends screenshotting your cancellation confirmation page and saving the confirmation email Avatarify or Apple or Google sends you. Without this evidence, you have no written proof of your cancellation date if a dispute arises later. Store these documents in a secure email folder or cloud storage account.
Mistake 4: assuming cancellation has taken effect after one attempt
Log back into your account within 24 to 48 hours of cancellation to confirm your subscription status shows as "cancelled" or "inactive." If it still displays as active, contact Avatarify support immediately or attempt the cancellation process again. Yafee has found that some subscriptions fail to cancel on the first attempt due to technical glitches or payment system delays.
Mistake 5: not following up within 14 days for a refund
Under Singapore law, Avatarify must issue your refund within 14 days of your cancellation request. If 14 days pass without a refund appearing in your account, contact Avatarify directly or file a complaint with the CCCS. Inaction forfeits your right to pursue the matter escalation.
Comparison: cancellation across platforms
Each cancellation method carries slightly different timelines, refund routes, and documentation requirements. The table below summarises the key differences to help you choose the fastest and most secure option for your situation.
| Cancellation method | Processing speed | Refund route | Documentation | Difficulty level |
|---|---|---|---|---|
| Direct Avatarify (web or app) | Immediate confirmation | Direct from Avatarify to your bank | Email confirmation + account record | Easiest |
| Apple App Store (iOS) | Instant (system-side) | Via Apple to your Apple ID payment method | Screenshot + Apple receipt email | Easy |
| Google Play Store (Android) | Instant (system-side) | Via Google to your Google Play payment method | Screenshot + Google Play email confirmation | Easy |
Checklist: before and after you cancel
Use this checklist to ensure you complete every necessary step before, during, and after your Avatarify cancellation. This reduces the risk of failed cancellations, disputed refunds, or unwanted charges.
- Log into your Avatarify account and verify your current subscription plan, tier, and next billing date.
- Identify which platform you used to purchase (Avatarify direct, Apple App Store, or Google Play Store).
- Note today's date and confirm that you are within 14 calendar days of your original purchase if pursuing a full refund.
- Follow the step-by-step cancellation process for your specific platform (web, iOS, or Android).
- Take a screenshot of the cancellation confirmation screen before closing the browser or app.
- Save the confirmation email that Avatarify, Apple, or Google sends to you immediately after cancellation.
- Wait 24 to 48 hours, then log back into your account to confirm your subscription status shows as "cancelled" or "inactive."
- If your subscription still displays as active, repeat the cancellation process or contact Avatarify support.
- Monitor your bank or payment account for the refund within 14 days of your cancellation date.
- If no refund appears after 14 days, contact Avatarify support with your cancellation confirmation and request a manual refund review.
- If Avatarify refuses to refund you, compile your documentation (screenshots, emails, billing statements) and file a complaint with the CCCS.
Contact and escalation information
If your cancellation fails or Avatarify refuses to refund you, use the contact details and escalation pathways below to resolve the issue formally.
Avatarify direct support
Contact Avatarify's support team through the in-app help menu or by visiting their official website. Include your account email, subscription details, and the date you submitted your cancellation request. Provide your cancellation confirmation screenshot and explain that you are entitled to a refund under Singapore's Consumer Protection (Fair Trading) Act.
Registered office for AI avatar PTE. LTD. (Singapore entity)
If Avatarify does not respond to support requests, send a formal cancellation and refund demand to the registered office of AI AVATAR PTE. LTD., the Singapore company behind Avatarify. Request written acknowledgement of your cancellation and confirmation of your refund processing date. Send this letter via registered mail so you have proof of delivery.
Competition and consumer commission of singapore (CCCS) complaint
If Avatarify continues to refuse your refund after 14 days or fails to respond to your cancellation request, lodge a formal complaint with the CCCS. You can submit your complaint online at the CCCS website (www.cccs.gov.sg) or visit their office in person. Include your cancellation confirmation, billing statements, and all correspondence with Avatarify. The CCCS investigates consumer violations and can compel Avatarify to issue a refund and pay penalties.
Summary and next steps
Cancelling your Avatarify subscription is straightforward when you follow the correct procedural steps for your subscription platform and retain proper documentation throughout the process. You hold a statutory 14-day cooling-off right under Singapore's Consumer Protection (Fair Trading) Act, and Avatarify cannot override this entitlement through contract terms or retention tactics.
Act immediately if you wish to cancel within the cooling-off period, as your refund eligibility depends on the timing of your request relative to your original purchase date. Select the cancellation method that matches where you originally subscribed-Avatarify direct, Apple App Store, or Google Play Store-and follow the step-by-step instructions in this guide. Save all confirmation emails and screenshots, and verify within 48 hours that your account status shows as cancelled.
If you encounter resistance from Avatarify or discover a refund has not arrived within 14 days, escalate your complaint to the Competition and Consumer Commission of Singapore. Yafee has helped thousands of consumers cancel subscriptions across all platforms and recover refunds that companies attempted to withhold. The CCCS takes SaaS billing disputes seriously and possesses the authority to compel refunds and enforce consumer protections on your behalf. You can navigate this process alone with confidence using the framework and procedures outlined in this guide.