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Frequently asked questions
Cancel Askgpt: The Right Way
How to cancel Askgpt and stop recurring charges in singapore
What is Askgpt and why cancellation matters
Askgpt is a subscription-based artificial intelligence service delivered through a mobile app that charges users weekly, quarterly, or annually for premium access. The platform promises tailored AI-generated responses across multiple topics, yet many Singapore users report discovering unexpected recurring charges or finding the service does not meet their expectations.
You might want to cancel because you purchased the subscription by accident, the service quality disappointed you, or you simply wish to stop automatic billing. Your decision to cancel is protected under Singapore's Consumer Protection (Fair Trading) Act, which guarantees your right to withdraw from distance contracts within a specified timeframe. At Yafee, we specialise in helping consumers understand their cancellation rights and walk through the exact procedural steps required to recover control of their billing.
Why taking action now prevents future charges
Askgpt operates on automatic renewal: your chosen billing method will be charged at the end of each period unless you actively cancel. Deleting the app from your device does not stop the charges. If you do nothing, you will face recurring debits of SGD $5.98 weekly, SGD $39.98 quarterly, or SGD $179.98 annually, depending on your plan. Taking action today stops these charges from the next billing cycle.
The most common cancellation mistake
Thousands of Singapore consumers delete Askgpt from their phone believing this terminates their subscription. It does not. You must log into your app store account or Askgpt's own account settings and explicitly cancel the subscription. Yafee has identified this misunderstanding as the primary reason consumers experience surprise charges months after they believed they had quit the service.
Askgpt pricing and billing structure in singapore
Understanding the exact amount you pay and how often helps you calculate the true annual cost and decide whether cancellation is the right choice.
Pricing table for all Askgpt plans
| Plan name | Price (SGD) | Billing cycle | Annual cost (SGD) | Features |
|---|---|---|---|---|
| Pro (weekly) | $5.98 | Every 7 days | $310.96 | Full premium access |
| Pro (quarterly) | $39.98 | Every 90 days | $159.92 | Full premium access |
| Pro (annual) | $179.98 | Every 365 days | $179.98 | Full premium access |
How pricing affects your decision to cancel
The weekly plan at SGD $5.98 accumulates to over SGD $310 annually, yet individual charges may go unnoticed on your statement. The annual plan locks you into a longer commitment upfront. If you are uncertain whether Askgpt delivers value, the quarterly option offers the most flexibility. Nevertheless, if you have already committed to an annual plan and wish to cancel, your consumer rights under the Consumer Protection (Fair Trading) Act still apply.
Your legal position under singapore consumer law
Singapore's Consumer Protection (Fair Trading) Act grants you explicit rights when purchasing subscriptions through distance sales (apps, online platforms, email). These rights form the foundation of your cancellation claim.
Your statutory cancellation rights
Under Section 16 of the Consumer Protection (Fair Trading) Act, you have the right to cancel a distance contract within 14 days of purchase without providing a reason. This window is called the "cooling-off period." The period begins the day you subscribe, not the day you receive the first charge. If you cancel within this window, Askgpt must refund your money without deducting penalties.
If you are outside the 14-day window, your right to cancel does not disappear; it transforms. You may still cancel at any time by providing written notice to Askgpt, although the company may lawfully deduct charges for services already provided up to your cancellation date. Consequently, cancelling immediately stops future charges but does not recover past payments unless the company fails to deliver the service or breaches the contract.
What happens if Askgpt refuses to refund you
If Askgpt denies your refund claim or fails to process your cancellation within 30 days, you may escalate to the Consumers Association of Singapore (CASE). CASE is Singapore's statutory authority for consumer disputes and can intervene on your behalf at no cost. You may file a complaint at CASE if the company's conduct breaches the Consumer Protection (Fair Trading) Act or if the refund is wrongfully withheld.
How to cancel Askgpt step by step
The cancellation method depends on whether you purchased the subscription directly through Askgpt or via an app store. Follow the exact steps below for your platform.
Cancel through the Askgpt app directly
- Open Askgpt on your mobile device.
- Locate your account or profile icon, typically positioned in the top-left or bottom-right corner of the screen.
- Tap the menu icon and navigate to "Account," "Settings," or "Profile."
- Look for options labelled "Subscription," "Manage Subscription," "Billing," or "Plan."
- Select "Cancel Subscription," "Stop Renewal," or "Downgrade to Free."
- Read any terms displayed and confirm you understand the cancellation will take effect at the next renewal date.
- Tap "Confirm," "Yes," or "Proceed" to finalise the cancellation.
- The app should display a confirmation message on screen immediately.
- Capture a screenshot of the confirmation screen immediately.
- Include the date, time, and any confirmation code or reference number shown.
- Check your email within 15 minutes for a confirmation message from Askgpt.
- If no email arrives, check your spam or junk folder.
- If still absent after 30 minutes, contact Askgpt support with your screenshot as proof.
Note: Some users report that Askgpt does not display a visible cancel button within the app. If you cannot locate the subscription option after step 3, proceed immediately to the Apple App Store or Google Play Store method below, as the company may require you to cancel through your payment platform instead.
Cancel through the apple app store (iOS)
- Open the Settings app on your iPhone or iPad.
- Do not open the App Store app; use your device's main Settings application.
- Scroll to the top and tap your Apple ID name or profile icon.
- Your Apple ID email address should appear below your name.
- Select "Subscriptions."
- This displays all active subscriptions linked to your Apple ID.
- Find and tap "Askgpt" from the list.
- The entry shows your current plan, price, and next renewal date.
- Tap "Cancel Subscription" or "Edit Subscription."
- Select "Cancel Subscription" if prompted to downgrade or modify first.
- Confirm your cancellation by tapping "Confirm" or "Stop Subscription."
- Apple will display a final confirmation screen with your cancellation date.
- Take a screenshot immediately for your records.
- Check your email associated with your Apple ID for a confirmation receipt.
- This typically arrives within 10 minutes of cancellation.
Important detail: Cancelling through Apple App Store does not delete the Askgpt app from your device; it only stops the recurring charge. You may delete the app separately if you wish, but deletion is optional and does not affect the cancellation status.
Cancel through the google play store (Android)
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner of the screen.
- Select "Manage your Google Account" or "Payments and subscriptions."
- You may be asked to verify your identity; follow the on-screen prompts.
- Tap "Subscriptions" (or "Manage subscriptions").
- This shows all active subscriptions linked to your Google account.
- Locate and tap "Askgpt" from the subscription list.
- The entry shows your current plan, renewal date, and billing amount.
- Select "Cancel subscription."
- Google will ask why you are cancelling; this is optional feedback.
- You may skip this step and proceed to confirm the cancellation.
- Confirm your cancellation by tapping "Cancel subscription" again.
- Google will confirm the cancellation is effective immediately, and the subscription will not renew at the next billing date.
- Take a screenshot of this final confirmation screen.
- Check the email address linked to your Google account for a confirmation message.
- Google typically sends this within 5 to 15 minutes.
Pro tip: Write down today's date and the exact time you cancelled in a dedicated note on your phone or computer. This creates a timestamped record that supports any future dispute with Askgpt or your bank.
What happens after you cancel Askgpt
Cancellation is not instantaneous; your subscription status changes only at the next scheduled renewal date, and you must monitor your account to confirm the charge has stopped.
Your access after cancellation
After you cancel, you retain full access to Askgpt until the current billing period ends. For example, if you cancel on day 3 of a 7-day cycle, you still have premium features until day 7. Once the cycle completes, your account downgrades to the free tier (if available) or access terminates entirely. You will not be charged after the final billing cycle concludes.
Verify the cancellation in your app store account
Log back into your Apple App Store or Google Play Store subscription settings within 48 hours and confirm that Askgpt no longer appears in your active subscriptions list. If it still shows as active after 48 hours, contact Askgpt support immediately with your cancellation confirmation screenshot. Yafee recommends checking again on your renewal date to ensure no charge appears. If a charge does appear, follow the refund procedure outlined below.
How to obtain a refund for Askgpt charges
If you paid for Askgpt and now wish to recover that money, your entitlement depends on whether you fall within the 14-day cooling-off period and whether the service delivered what was promised.
Refund within the 14-day cooling-off period
If fewer than 14 days have passed since your first charge, you are entitled to a full refund under Section 16 of the Consumer Protection (Fair Trading) Act. You do not need to provide a reason. Contact Askgpt support in writing (email is acceptable) and state: "I am exercising my right to cancel within the 14-day cooling-off period under the Consumer Protection (Fair Trading) Act. Please refund SGD [amount] to my original payment method within 14 days." Include your account email, subscription dates, and a copy of your cancellation confirmation screenshot.
Askgpt must process the refund within 14 days of receiving your cancellation request. If the company fails to refund you by this deadline, you may file a complaint with CASE (Consumers Association of Singapore) with evidence of your cancellation request and the date it was sent.
Refund outside the 14-day period
If more than 14 days have passed, you are no longer entitled to an automatic refund for past charges. However, you may still request a partial refund if: (a) Askgpt failed to deliver the promised service; (b) the service was defective or did not match the description; or (c) you were charged in error or without proper authorisation. Contact Askgpt support with specific details of the failure and request a partial refund or credit against future charges. If the company refuses, escalate to CASE.
Recovering charges from your bank if Askgpt does not refund
If Askgpt ignores your refund request or claims you are not entitled to one, you may dispute the charge with your bank. Contact your bank's customer service and request a "chargeback" or "dispute" for the Askgpt transaction. Provide your written cancellation request, Askgpt's refusal to refund (if in writing), and a summary of why you believe the charge is unjust. Your bank will investigate and may reverse the charge if it determines Askgpt breached the consumer protection rules. This process typically takes 30 to 60 days.
Common cancellation mistakes and how to avoid them
You are not alone if you have already made one of these errors; Yafee has observed these patterns across thousands of consumer cases in Singapore.
Deleting the app without cancelling the subscription
Removing Askgpt from your home screen or uninstalling it does nothing to stop the recurring charge. Your subscription remains active in your app store account, and the charge will continue until you explicitly cancel through Apple App Store, Google Play Store, or Askgpt's own settings. Always cancel before deleting.
Assuming a failed payment means the subscription is cancelled
If a charge fails due to insufficient funds or an expired card, your subscription does not cancel automatically. The company will retry the charge, and you may incur late fees or overdraft charges. Cancel proactively through your app store rather than waiting for a payment failure.
Not capturing a cancellation confirmation screenshot
Without written proof that you cancelled, Askgpt can claim you never requested to stop the subscription if a charge appears later. Always screenshot the confirmation screen immediately and save the confirmation email. These become essential evidence if you need to file a dispute with your bank or a complaint with CASE.
Cancelling at the wrong time and expecting an immediate refund
Cancelling during a billing cycle does not trigger an immediate refund of the charge you just received. The cancellation takes effect at the next renewal date. If you paid on day 3 and cancel on day 5, you forfeit the remaining balance of that cycle unless you cancel within the 14-day cooling-off period from your original purchase date. Plan your cancellation timing accordingly.
Deciding whether to cancel Askgpt comparison table
This table helps you weigh the reasons to keep or cancel your Askgpt subscription based on your usage and satisfaction level.
| Situation | Keep the subscription | Cancel immediately |
|---|---|---|
| You use the service 3+ times per week | Yes, keep it | No |
| You forgot you were subscribed and saw a surprise charge | No | Yes, cancel now |
| You are within 14 days of your first charge and unhappy | No | Yes, cancel and claim a refund |
| The app crashes frequently or does not work as advertised | No | Yes, cancel and request a refund for service failure |
| You purchased by accident and did not use the service | No | Yes, cancel and claim a full refund within 14 days |
| You are on the free tier and not being charged | Yes, explore premium if interested | No action needed |
Contact Askgpt for cancellation support
If you cannot locate the cancel button in the app or through your app store, or if you encounter technical errors during cancellation, contact Askgpt's support team directly. Request a manual cancellation and ask for written confirmation.
How to contact Askgpt support
Most app-based services provide support through in-app messaging, email, or a web form on their official website. Look for a "Help," "Support," or "Contact Us" option within the Askgpt app itself. When contacting Askgpt, include: your account email address, the date you subscribed, your current plan, and a clear statement that you wish to cancel your subscription. Request a written confirmation of your cancellation via email. Keep copies of all correspondence for your records.
Escalating to consumers association of singapore if Askgpt does not respond
If Askgpt ignores your cancellation request or support email for more than 7 days, file a formal complaint with CASE (Consumers Association of Singapore). CASE can compel the company to respond and mediate disputes at no cost to you. Visit the CASE website or call their hotline to initiate a complaint. Provide all evidence: your cancellation request, Askgpt's failure to respond or refund, screenshots, and a summary of the financial impact. CASE investigators will contact Askgpt and demand a response within a specified timeframe.
Final steps to protect yourself after cancellation
Your cancellation is complete, but these final actions ensure no surprise charges occur and you retain proof if disputes arise later.
Set a calendar reminder for your renewal date
Mark the date your subscription would have renewed (if you had not cancelled) in your phone's calendar. On that date, check your bank or credit card statement to confirm that no charge from Askgpt appears. If a charge does appear despite your cancellation, you have immediate evidence of a billing error and can dispute it with your bank or CASE within days rather than weeks.
Save all confirmations in one folder
Create a dedicated folder (digital or physical) containing: your cancellation screenshot, the cancellation confirmation email from the app store or Askgpt, your bank statement showing the final charge, and any support correspondence. If a dispute arises in the future, this organised file allows you to respond quickly and prove your case to your bank or CASE.
Monitor your app store subscription list monthly
Once per month, log into your Apple App Store or Google Play Store subscription settings and verify that Askgpt no longer appears in your active list. This monthly habit catches re-subscription errors (where a company reactivates your subscription without permission) early and gives you time to cancel again and demand a refund for unauthorised charges.
Why yafee exists to guide you through cancellations
Cancelling a subscription should be straightforward, yet companies often hide the cancel button, send confusing confirmation messages, or ignore refund requests. Yafee specialises in translating confusing cancellation processes into clear, actionable steps grounded in Singapore consumer law. Our guides have helped thousands of consumers cancel Askgpt and other services, recover unwanted charges, and understand their rights under the Consumer Protection (Fair Trading) Act. Whether you are cancelling Askgpt today or planning to cancel another service tomorrow, Yafee exists to ensure you retain control of your money and your data.
Take action now. Follow the step-by-step cancellation method that matches your device (Apple App Store, Google Play Store, or the Askgpt app itself), capture your confirmation screenshot, and verify within 48 hours that the subscription no longer appears in your active list. If Askgpt refuses to process your cancellation or fails to refund you within 14 days of your request, escalate to CASE immediately. Yafee has helped thousands of consumers cancel subscriptions and recover money rightfully owed to them; you have the law on your side, and the process is simpler than you might fear.