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Frequently asked questions
Cancel Anydesk: The Right Way
How to cancel AnyDesk in singapore without losing refunds or facing hidden charges
Why you might cancel AnyDesk and what you need to know first
AnyDesk is remote-access software that connects you to desktop and mobile devices from anywhere in the world. Teams use it for IT support, field operations, and multi-device management. Individuals subscribe for occasional remote access to personal machines. Your billing depends on where you purchased: directly through AnyDesk's web portal, Apple App Store, or Google Play.
If you no longer need remote connectivity, want to switch providers, or suspect you are being charged incorrectly, cancelling stops future auto-renewal and protects your wallet. Yafee has guided thousands of Singapore consumers through subscription cancellations, and we understand AnyDesk's interface can obscure the process. This guide walks you through every cancellation method, your consumer rights under Singapore law, and what happens after you cancel.
Who typically subscribes to AnyDesk
Technical support teams, remote workforce managers, and IT professionals rely on AnyDesk for unattended device access and real-time troubleshooting. Solo professionals and small businesses use it to monitor workstations or assist clients remotely. Regardless of your use case, you deserve a cancellation process that is transparent and legally compliant.
When cancellation becomes urgent
Cancellation becomes critical if your trial period is about to convert to a paid subscription, your team has downsized and you no longer need multiple licenses, or you have switched to a competing remote-access platform. The sooner you act, the more charges you avoid.
AnyDesk pricing in singapore and plan options
Understand your current plan and pricing before you cancel, as downgrading might be cheaper than cancelling entirely.
Current plan costs and features
| Plan name | Monthly cost (SGD) | Billed annually | Licensed users | Managed devices | Ideal for |
|---|---|---|---|---|---|
| Solo | S$369.92 | Yes | 1 user | Up to 100 | Individual professionals |
| Standard | S$579.92 | Yes | 20 users | 500 devices | Small teams |
| Advanced | S$1,290.68 | Yes | 100 users | 1,000 devices | Large enterprises |
Should you cancel or downgrade instead
Before cancelling, ask yourself whether you truly need zero access or simply less access. If you subscribed to Standard but only use one licensed user now, downgrading to Solo saves you money without losing the service entirely. However, if you will not use AnyDesk in the foreseeable future, cancelling is the correct choice. Yafee advises against paying for subscriptions you do not actively use, as that money accrues unnecessary charges every month.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act grants you specific rights around subscription management, auto-renewal, and billing transparency.
What the law protects you from
The Consumer Protection (Fair Trading) Act prohibits companies from charging you without your express written consent before auto-renewal begins. Specifically, AnyDesk must notify you at least three days before your free trial converts to a paid subscription. If you did not receive this notification and were charged without permission, you may dispute the charge with your bank or card issuer under the Consumer Protection Act. Furthermore, Singapore law requires that cancellation be as easy as the subscription process itself. If AnyDesk makes cancellation deliberately difficult, that practice may violate fair-trading standards.
Your legal position
You have the right to: cancel your subscription without penalty once any free trial period ends; receive a refund if you were charged during a trial period without receiving the mandatory three-day notice; dispute charges with your bank if AnyDesk continued billing you after you cancelled; escalate complaints to the Consumers Association of Singapore (CASE) if AnyDesk refuses to acknowledge your cancellation request.
How to cancel AnyDesk through the web portal
The web portal (my.anydesk.com) is the fastest cancellation route for subscriptions purchased directly from AnyDesk.
Step 1: log in to your AnyDesk account
- Open a web browser and navigate to my.anydesk.com.
- Enter your email address and password.
- Click "Log in."
- If prompted, enter the verification code sent to your registered email.
Step 2: locate your subscription and billing settings
- Once logged in, look for the "Billing" or "Account" section in the main navigation menu.
- Click on "Subscriptions" or "My subscriptions."
- You will see a list of all active subscriptions tied to your account.
- Identify the subscription you wish to cancel (for example, "Solo Monthly" or "Standard Annual").
Step 3: initiate the cancellation request
- Click on the subscription you want to cancel to open its details page.
- Look for a "Cancel subscription" button, "Manage subscription," or "More options" dropdown menu.
- Select "Cancel" or "Cancel subscription."
- AnyDesk may ask you to confirm your reason for cancellation (for example, "Too expensive," "No longer needed," "Switching providers"). Select the reason that applies.
Step 4: confirm the cancellation
- Review the cancellation summary, which will show your final billing date and the date your subscription expires.
- Click "Confirm cancellation" or "Yes, cancel my subscription."
- You will receive an on-screen confirmation message and a confirmation email to your registered address within minutes.
Step 5: verify your cancellation status
- Log back into my.anydesk.com and check your "Subscriptions" section.
- Your cancelled subscription should now display a "Cancelled" or "Expired" status with a future expiry date.
- If your subscription still shows as "Active," contact AnyDesk support immediately with a screenshot of the issue.
Cancelling AnyDesk subscriptions purchased via app stores
If you subscribed to AnyDesk through Apple App Store or Google Play, you must cancel through the respective app store, not through AnyDesk's web portal.
Cancelling on apple app store
- Open the Apple App Store on your iPhone, iPad, or Mac.
- Tap your profile icon in the upper-right corner.
- Select "Subscriptions."
- Find "AnyDesk" in the active subscriptions list.
- Tap on "AnyDesk" to open its subscription details.
- Tap "Cancel subscription" at the bottom of the screen.
- Confirm the cancellation by selecting "Confirm."
- Apple will send a confirmation email to your Apple ID address within minutes.
Cancelling on google play
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the upper-right corner.
- Select "Payments and subscriptions" or "Manage my subscriptions."
- Tap "Subscriptions."
- Find and tap "AnyDesk."
- Tap "Cancel subscription."
- Follow the on-screen prompts to confirm your cancellation.
- Google will send a confirmation email to your registered Google account.
Cancelling by registered mail or written request
If you require written proof of cancellation (for audit, compliance, or dispute purposes), send a formal written cancellation request to AnyDesk's registered address.
What your written cancellation must include
- Your full name and registered email address on the AnyDesk account.
- Your AnyDesk account ID or customer number (found in the web portal under "Account settings").
- The subscription plan you wish to cancel (for example, "Solo Annual").
- The date you want the cancellation to take effect (typically immediately or on the next billing date).
- A clear statement: "I hereby request cancellation of my AnyDesk subscription effective [date]."
- Your signature and the date you send the letter.
How to send your cancellation letter
- Write or type the cancellation letter on your letterhead (or plain paper with your contact details at the top).
- Address the letter to AnyDesk's registered office address (see the final section of this guide).
- Send the letter by registered mail (Singapore Post's "Registered Mail" service) to create a tracked, timestamped record of delivery.
- Keep a photocopy of the letter and the postal receipt for your records.
- AnyDesk will confirm receipt and cancellation in writing within 5 to 10 business days.
- Before your subscription expires, download any device access logs or configurations you need for your records.
- Log in to my.anydesk.com one final time.
- Go to "Devices" and remove any devices you no longer monitor (optional, but recommended for security).
- After your subscription expires, your connected devices will no longer respond to remote requests from your account.
- Contact AnyDesk support via the "Help" or "Contact" section in my.anydesk.com.
- Explain that you cancelled your subscription but were charged after the cancellation date.
- Include your cancellation confirmation email and screenshots showing the erroneous charges.
- Request a refund for all charges incurred after your cancellation effective date.
- Allow five to seven business days for AnyDesk support to respond.
- If AnyDesk refuses to refund unauthorized post-cancellation charges, contact your bank or credit card issuer.
- Request a "chargeback" or "dispute" for the erroneous AnyDesk transactions.
- Provide your cancellation confirmation email and bank statements showing the disputed charges.
- Your bank will typically resolve the dispute within 7 to 14 business days.
What happens after you cancel AnyDesk
Knowing what to expect after cancellation prevents confusion and helps you spot problems early.
Timeline after cancellation
Your subscription access remains active until the end of your current billing period. For example, if you cancel mid-month during an annual plan, your access continues until the anniversary date of your subscription. After that date, your account reverts to a free, read-only state, and you lose access to paid features (such as unattended access, priority support, and advanced management tools). You will not be charged again after your expiry date, unless you manually reactivate a subscription.
Refunds and pro-rata charges
AnyDesk does not automatically issue refunds for unused subscription time. However, if you cancel during your free trial period and are charged despite not receiving the mandatory three-day pre-renewal notice, you have grounds to request a refund from AnyDesk directly or dispute the charge with your credit card issuer. Yafee recommends saving all confirmation emails and screenshots of your account status, as these documents support refund claims.
Removing connected devices
Common mistakes to avoid when cancelling AnyDesk
Cancellation missteps can lead to unexpected charges or failed cancellations. Fortunately, awareness prevents these problems entirely.
Mistake 1: confusing app store cancellation with web portal cancellation
If you subscribed through Apple App Store or Google Play, cancelling through my.anydesk.com will not stop charges. Conversely, if you subscribed directly via the web portal, cancelling through an app store will not work. Always verify where you purchased the subscription before attempting cancellation. Check your original receipt or payment confirmation email to identify the purchase source. Yafee advises checking your payment method and billing history in my.anydesk.com to confirm the purchase source.
Mistake 2: assuming automatic cancellation after login
Simply logging into AnyDesk or deleting the app does not cancel your subscription. You must actively initiate the cancellation process and receive a confirmation. After cancellation, verify your subscription status displays "Cancelled" or "Expired" in your account settings.
Mistake 3: ignoring warning emails about trial expiry
If AnyDesk sends you a warning email stating your free trial will expire in three days, this is your legally protected opportunity to cancel before charges begin. Failure to act by the deadline results in automatic charges on the renewal date. Set calendar reminders when you sign up for trials to avoid this scenario.
Mistake 4: failing to keep cancellation proof
Screenshot your cancellation confirmation email and the final account screen showing "Subscription cancelled" status. These documents protect you if AnyDesk disputes your cancellation request or charges you after cancellation. If you used registered mail, keep the postal receipt as proof of delivery.
Refunds, chargebacks, and dispute resolution
If AnyDesk continues billing you after cancellation or refuses to acknowledge your cancellation request, you have legal remedies under Singapore law and consumer protection frameworks.
Requesting a refund from AnyDesk directly
Disputing charges with your bank
Escalating to singapore's consumer authority
If AnyDesk ignores your refund request and your bank declines to pursue a chargeback, escalate your complaint to the Consumers Association of Singapore (CASE). CASE is Singapore's statutory consumer protection authority and can investigate unfair trading practices, including forced billing after cancellation. You can file a complaint online at www.case.org.sg or call 6100 0315. Consequently, involving CASE often motivates companies to resolve disputes quickly and in your favour.
Checklist for cancelling AnyDesk safely
Use this checklist to ensure your cancellation is complete and legally documented.
| Task | Completed | Notes |
|---|---|---|
| Verify subscription purchase source (web portal, App Store, or Google Play) | [ ] | Check confirmation email or payment history |
| Log into the correct platform and locate your subscription | [ ] | my.anydesk.com, App Store, or Google Play |
| Click "Cancel subscription" and confirm the cancellation | [ ] | Receive on-screen confirmation message |
| Screenshot the cancellation confirmation email and account status | [ ] | Essential proof of cancellation |
| Verify your subscription status shows "Cancelled" or "Expired" 24 hours later | [ ] | Check again in my.anydesk.com |
| Monitor your bank statements for unauthorized post-cancellation charges | [ ] | Report any charges to your bank immediately |
Comparison: cancelling AnyDesk versus switching to alternatives
Before finalizing your cancellation, consider whether switching to a competitor might suit your needs better than leaving remote-access software entirely.
| Provider | Strengths | Cost per month (SGD) | Best for |
|---|---|---|---|
| AnyDesk | Fast, lightweight, multi-platform | S$369.92 (Solo) | Individual professionals |
| TeamViewer | Enterprise-grade support, strong security | S$420+ (annual) | Large teams requiring 24/7 support |
| Chrome Remote Desktop | Free, browser-based, simple | Free | casual, infrequent remote access |
| Microsoft Remote Desktop | Included in Windows Pro/Enterprise | Free (licensing dependent) | Windows-only environments |
Contact AnyDesk for cancellation support or disputes
If you encounter difficulties cancelling online or need to send written cancellation by registered mail, use the following contact information.
AnyDesk registered office address
AnyDesk Software GmbH
Stubbenbuk 10
22926 Ahrensburg
Germany
For Singapore-specific inquiries, contact AnyDesk support through my.anydesk.com by selecting "Help" and submitting a support ticket. Include your account email address, subscription ID, and cancellation request details. Support typically responds within 48 business hours.
When to involve yafee and CASE
If AnyDesk delays responding to your cancellation request beyond seven business days or continues charging after you cancel, Yafee recommends filing a complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg. Additionally, Yafee has helped thousands of Singapore consumers navigate subscription disputes with software companies, and we can provide guidance on escalation if needed. Your cancellation rights are protected by Singapore law, and persistence in asserting those rights ensures fair treatment.
Conclusion: your right to cancel AnyDesk safely and quickly
Cancelling AnyDesk is straightforward when you follow the correct procedure for your purchase source and document each step. Whether you cancel through the web portal, Apple App Store, or Google Play, you have the legal right to end your subscription without penalty or hidden charges. The Consumer Protection (Fair Trading) Act ensures AnyDesk notifies you before auto-renewal, allows you to cancel easily, and prevents unauthorized charges after cancellation. If AnyDesk violates these rights, you can dispute charges with your bank, request a refund, or escalate to CASE. Yafee has guided thousands of Singapore consumers through exactly these cancellation scenarios, and we know the process works when you stay organized and keep proof of your cancellation. Follow the steps in this guide, save your confirmation emails, and monitor your bank statements to confirm charges have stopped. Your money is yours to protect, and cancelling AnyDesk quickly and safely ensures you do not pay for services you no longer use.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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