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Frequently asked questions
Cancel Alchemy: The Right Way
How to cancel Alchemy in singapore and reclaim your subscription
Understanding Alchemy and your subscription
Alchemy is a blockchain infrastructure platform that enables developers to build and scale decentralized applications across multiple blockchain networks. If you hold an Alchemy subscription in Singapore, you may have signed up for one of their tiered plans to access API services, enhanced support, and advanced analytics. Cancellation terms and procedures depend on your plan type, billing method, and the terms you agreed to when you enrolled.
Yafee has prepared this guide to walk you through the cancellation process step-by-step and explain your legal rights under Singapore consumer protection law. Whether you subscribed directly through Alchemy's website or via a billing partner, understanding your options upfront will protect you and ensure a smooth exit.
What Alchemy provides
Alchemy offers API access to blockchain networks, including Ethereum, Polygon, Arbitrum, and others. Their platform delivers developer tools, transaction monitoring, enhanced reliability, and priority support. Subscriptions are typically billed monthly or annually, and access continues until your subscription term ends or you cancel.
Why developers and businesses cancel Alchemy
You might cancel your Alchemy subscription because your project has scaled and you require a different infrastructure provider, your development cycle has ended, you have switched to an in-house solution, or you are consolidating your blockchain development costs. Whatever your reason, you retain the right to cancel under the Consumer Protection (Fair Trading) Act (Chapter 52A of the Laws of Singapore).
Alchemy pricing and billing plans in singapore
Review your current subscription plan and billing cycle before you cancel, so you understand renewal dates and potential refund eligibility.
Current subscription tiers and costs
| Plan tier | Monthly cost (SGD) | Billing cycle | Best for |
|---|---|---|---|
| Free | Free | N/A | Testing and low-volume projects |
| Growth | From S$50 | Monthly or annual | Developing applications |
| Scale | From S$250 | Monthly or annual | Production-grade applications |
| Pro | Custom pricing | Monthly or annual | Enterprise workloads |
Annual plans typically offer 15-20% savings compared to month-to-month billing. If you are on an annual subscription, cancellation mid-term may entitle you to a pro-rata refund depending on Alchemy's terms of service and Singapore's consumer law framework.
Your legal rights and protections in singapore
Singapore's Consumer Protection (Fair Trading) Act grants you explicit rights when cancelling subscriptions and seeking refunds.
Consumer protections that apply to your Alchemy subscription
Under the Consumer Protection (Fair Trading) Act, you are protected against unfair contract terms. This means Alchemy cannot impose unreasonable penalties for cancellation or deny you a refund without valid cause. Furthermore, if Alchemy's terms of service violate the Act's fairness standards, those terms are unenforceable.
Yafee advises that you have the right to receive clear, transparent information about cancellation procedures, refund eligibility, and any penalties before you commit to a subscription. If the company fails to provide this information upfront, you may have grounds to dispute a charge or claim a refund through the Consumers Association of Singapore (CASE) or the Small Claims Tribunal.
Your legal position when cancelling
You have the right to: Cancel your subscription at any time, provided you follow Alchemy's stated cancellation procedure. Receive a pro-rata refund if you have paid for services you did not use (for mid-term annual cancellations). Dispute charges if Alchemy fails to honour a cancellation request within a reasonable timeframe. Escalate complaints to the Consumers Association of Singapore (CASE) if Alchemy refuses to process your cancellation or refund.
Alchemy may: Charge you for services rendered up to the cancellation date. Apply a reasonable administrative fee if permitted by their terms of service. Require written notice of cancellation via email or account dashboard. Continue to charge you until they receive and process your cancellation request.
How to cancel your Alchemy subscription
The cancellation process varies depending on whether you manage billing through Alchemy's dashboard, a credit card payment processor, or a third-party billing partner. Follow the method that matches your subscription setup.
Step 1: log in to your Alchemy account
Visit the Alchemy dashboard and enter your login credentials. Ensure you are accessing your account owner profile, not a team member or developer profile, as only account owners can manage subscriptions and billing.
Step 2: navigate to billing and subscription settings
- Click your profile icon or account menu in the top-right corner of the dashboard.
- Select Billing or Subscription Settings from the dropdown menu.
- Review your active plan, renewal date, and payment method.
Take a screenshot of this page as proof of your current subscription status. Yafee recommends storing this evidence in case you need to dispute a future charge.
Step 3: locate the cancellation option
- Scroll to the section titled Current Plan or Active Subscriptions.
- Look for a button or link labeled Cancel Plan, Downgrade, or Manage Subscription.
- Click the cancellation link to proceed.
Some accounts may offer a Pause Subscription option instead of immediate cancellation. This option temporarily suspends your service for 30 days without charging you, and you can reactivate later. Consider this if you may return to Alchemy in the future.
Step 4: select your cancellation reason and confirm
- Alchemy will ask you to select a reason for cancellation (e.g., project ended, cost reduction, switched providers).
- Optionally leave feedback in the text field provided.
- Review the cancellation summary, which will display your final billing date and refund amount (if applicable).
- Click Confirm Cancellation or Cancel Subscription to complete the request.
Step 5: receive and verify your cancellation confirmation
Alchemy will send a confirmation email to the address registered on your account. This email will include your cancellation date, final billing date, and details of any refund you are entitled to. Retain this email indefinitely as proof of cancellation.
Return to your Alchemy dashboard and verify that your subscription status now displays Cancelled or Inactive. If the status remains unchanged after 24 hours, contact Alchemy support immediately.
Step 6: confirm payment termination with your bank
Monitor your bank account or credit card statement for two billing cycles after your cancellation date to ensure Alchemy does not charge you again. If an unauthorized charge appears, contact your bank immediately to dispute it and request a chargeback. Yafee advises keeping your cancellation confirmation email and screenshot to support any dispute.
Refunds and pro-rata billing in singapore
Your refund eligibility depends on your subscription type, when you cancel, and Alchemy's refund policy.
When you are entitled to a refund
If you cancel during an annual subscription, Alchemy should calculate a pro-rata refund based on the number of days remaining in your billing cycle. For example, if you paid S$300 for 365 days and cancel after 200 days, you are entitled to a refund covering the remaining 165 days. The calculation is typically: (Days Remaining / Days Paid) × Amount Paid = Refund Due.
Month-to-month subscriptions generally do not qualify for refunds if you cancel mid-month, as Alchemy's service runs until your next renewal date. However, if you cancel before your next billing date and the company charges you after your cancellation confirmation, you retain the right to request a refund.
How to claim your refund
- Check your cancellation confirmation email for a refund amount and estimated processing timeline.
- If no refund is mentioned, contact Alchemy support via email or your account dashboard and reference your cancellation confirmation.
- Request a written statement of your refund calculation and the date you can expect the funds to return to your account.
- Allow 5-10 business days for the refund to process. Yafee advises that some payment processors may take up to 30 days to return funds to your bank.
- If the refund does not appear after 30 days, escalate the complaint to the Consumers Association of Singapore (CASE).
Refund timeline and payment methods
| Refund method | Processing time | Notes |
|---|---|---|
| Credit card | 5-10 business days | Typical for most Alchemy users in Singapore |
| Bank transfer | 10-15 business days | Slower than card refunds due to banking delays |
| Account credit | Immediate | Alchemy may offer credit on your account instead of a cash refund |
Common mistakes to avoid when cancelling
Cancellation is straightforward when you follow the proper procedure, but a few missteps could delay your refund or leave you charged unexpectedly.
Mistake 1: cancelling only your API keys or projects
Deleting your API keys, disabling your applications, or removing your projects does not automatically cancel your subscription. Alchemy will continue billing you until you formally cancel through your account settings. Always complete the full cancellation procedure in your billing section.
Mistake 2: assuming cancellation is instant
Your subscription access may remain active until the end of your current billing period, even after you confirm cancellation. If you need immediate access termination for security reasons, contact Alchemy support and request an emergency suspension.
Mistake 3: not saving your cancellation confirmation
Delete or lose your confirmation email, and you have no proof of when you cancelled. If a dispute arises or Alchemy charges you again, this email is your primary evidence. Store it in your email archive, a notes app, or cloud storage.
Mistake 4: failing to verify the cancellation in your dashboard
Confirm that your subscription status has changed to Cancelled or Inactive within 24 hours. If it still shows Active, your cancellation request may not have been processed. Contact support immediately to verify.
What happens after you cancel your Alchemy subscription
Once your cancellation takes effect, your access and service entitlements will change in specific ways.
Immediate changes to your account
You lose access to any premium features associated with your cancelled plan tier. Your API rate limits revert to the Free tier, which typically allows 300 requests per second with reduced reliability guarantees. Any advanced analytics, priority support, or custom features you used will no longer be available.
Your existing API keys remain valid and functional, but they operate under Free tier constraints. You can reactivate a paid subscription at any time to restore full access, provided you create a new plan through your dashboard.
Data retention and account closure
Alchemy retains your account data, API logs, and transaction history for a defined period (typically 12 months) after cancellation. If you wish to delete your entire account and all associated data, contact Alchemy support in writing and request account deletion. Note that some data may be retained for legal or tax compliance reasons.
Re-subscribing after cancellation
You can reactivate your Alchemy subscription at any time by logging into your account and selecting a new plan. Yafee notes that Alchemy sometimes offers returning customer discounts or promotional pricing, so check for available offers before committing to a new plan tier.
Escalating your complaint if Alchemy refuses to cancel
If Alchemy ignores your cancellation request or continues charging you after you have cancelled, you have recourse under Singapore consumer law.
Step 1: document your cancellation attempts
Gather all evidence of your cancellation efforts: email confirmations, screenshots of dashboard messages, payment receipts showing post-cancellation charges, and copies of any support tickets you have filed. This documentation is essential when filing a complaint.
Step 2: contact Alchemy support directly
Send a formal cancellation request via email to Alchemy's support team. Use the subject line Formal Cancellation Request and Refund Claim and include your account number, the date you first requested cancellation, and the reason. Request a written response within 7 days confirming receipt and processing of your request.
Step 3: file a complaint with the consumers association of singapore (CASE)
If Alchemy fails to respond within 14 days or refuses to cancel your subscription, contact CASE directly. CASE is Singapore's primary consumer advocacy body and can mediate disputes between you and Alchemy. You can file a complaint online at www.case.org.sg or by phone at 6100 0315.
Yafee recommends providing CASE with copies of your cancellation confirmation, all email correspondence with Alchemy, and any unauthorized charges. CASE will contact Alchemy on your behalf and attempt to resolve the dispute.
Step 4: file a claim with the small claims tribunal
If CASE mediation fails and you are owed less than SGD 20,000, you can file a claim with the Small Claims Tribunal. This process is faster and less costly than civil court and does not require legal representation. You must submit evidence of your cancellation request, proof of unauthorized charges, and documentation of your attempts to resolve the dispute with Alchemy.
Comparison: when to cancel versus downgrade
Cancellation is not always your only option. Review the alternatives before finalizing your decision.
Cancellation versus downgrade comparison
| Option | Best for | Refund eligibility | Reactivation |
|---|---|---|---|
| Cancel subscription | Project ended or switching providers | Pro-rata refund for annual plans | Start new plan from scratch |
| Downgrade to Free tier | Pausing development temporarily | Pro-rata refund for annual plans | Immediate; no new plan required |
| Pause subscription | Short-term project suspension | No refund; charges resume after 30 days | Automatic if not reactivated |
If you intend to return to Alchemy within 3-6 months, downgrading to the Free tier preserves your account history and API keys. If you are leaving permanently, full cancellation with a refund claim is the appropriate choice.
Checklist for cancelling your Alchemy subscription
Use this checklist to ensure you complete every step and protect yourself from future charges.
- Before cancelling: Record your current plan tier, renewal date, and billing amount.
- During cancellation: Take a screenshot of your subscription settings and the cancellation confirmation page.
- After cancelling: Save the confirmation email Alchemy sends you.
- Within 24 hours: Log back into your dashboard and verify your subscription status shows Cancelled.
- Within 30 days: Check your bank statement to ensure no further charges appear.
- If refund is due: Confirm the refund amount matches your calculation and request a timeline for processing.
- After 30 days: If refund has not appeared, contact Alchemy support with your confirmation email.
- If still no resolution: File a complaint with the Consumers Association of Singapore (CASE).
Contact details for Alchemy pay singapore pte. ltd.
If you need to contact Alchemy regarding your subscription cancellation or refund, use the following registered office address for formal correspondence.
Registered office address
Alchemy Pay Singapore Pte. Ltd.
60 Paya Lebar Road
#11-53 Paya Lebar Square
Singapore 409051
UEN: 202418224K
Support contact methods
Email Alchemy support through your account dashboard or visit their website to access the support portal. For formal cancellation notices, send a registered mail or email to the address above with proof of delivery. Include your full name, account number, current subscription plan, and requested cancellation date.
Yafee has guided thousands of consumers through subscription cancellations and refund claims, ensuring they understand their rights and recover funds they are entitled to. If you encounter any difficulty with Alchemy or any other SaaS subscription, Yafee remains your trusted resource for contract law guidance and consumer protection information. Visit Yafee today to explore more cancellation guides tailored to your specific service provider and country.
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