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Frequently asked questions
Cancel Aftershoot: The Right Way
How to cancel Aftershoot and protect your rights in singapore
What Aftershoot is and why photographers use it
Aftershoot is an AI-powered desktop and mobile application that automates photo culling, duplicate detection, and initial editing for photographers. Whether you shoot weddings, commercial events, or studio work, Aftershoot reduces manual sorting time by analysing your image library and flagging selects in batch workflows. The platform integrates seamlessly into your existing editing pipeline, making it popular with professionals handling high-volume shoots.
If your subscription no longer serves your workflow-or if service gaps have disappointed you-you have clear cancellation pathways. At Yafee, we help photographers and other consumers understand their legal position and execute cancellations correctly, protecting both their data and their payment interests.
Aftershoot subscription tiers and pricing in singapore
Aftershoot offers four main subscription levels, billed monthly or annually in Singapore dollars. Annual plans deliver meaningful savings: you pay roughly 33% less per month when you commit to 12 months. Currency conversions are applied from USD at approximately 1.265 SGD per dollar; App Store or Google Play charges may include GST and fluctuate slightly. Always verify the exact in-app price before subscribing.
| Plan name | Monthly (SGD) | Annual (SGD per month) | Core features |
|---|---|---|---|
| Selects | S$18.99 | S$12.65 | AI culling, duplicate detection, 1 login |
| Essentials | S$31.65 | S$25.30 | Selects plus AI editing, marketplace styles |
| Pro | S$60.70 | S$50.60 | Essentials plus 1 custom AI profile, advanced tools |
| Max | S$91.10 | S$75.90 | Pro plus 5 profiles, priority support, 2-device login |
If you pay month-to-month, you can cancel your next renewal cycle without penalty. If you purchased an annual plan, Aftershoot does not automatically refund unused months-a critical limitation you must understand before proceeding with cancellation.
Why you might cancel Aftershoot
Common reasons photographers cancel include discovering the AI culling does not match their editorial style, switching to competing software like Adobe Lightroom or Capture One, budget constraints, or simply no longer shooting high-volume work. Some users find the platform's learning curve steep or its integration with their preferred workflow insufficient. Others cancel because they believed features were included but later discovered they were paywalled separately.
Your consumer rights in singapore and what the law protects
Singapore's consumer protection framework grants you specific rights when dealing with software subscriptions, regardless of what Aftershoot's terms state.
The consumer protection (Fair trading) act and your legal position
The Consumer Protection (Fair Trading) Act is the primary statute governing subscription services in Singapore. Under this Act, Aftershoot must:
- Disclose all material charges clearly before you pay
- Not engage in misleading or deceptive conduct
- Provide services that match their description and are fit for their stated purpose
- Not hide cancellation methods or renewal terms
Your legal position: If Aftershoot fails any of these obligations-for example, if the AI culling function does not work as promised, if charges were applied without your explicit consent, or if the company misrepresented features-you retain consumer remedies separate from the subscription terms. You can request a refund, claim compensation, or escalate to the Consumers Association of Singapore (CASE) for dispute resolution. The fact that Aftershoot claims subscriptions are non-refundable does not override your statutory protections.
The personal data protection act and your data
When you cancel Aftershoot, your personal data (name, email, billing address, payment method, and usage logs) remains stored on their servers unless you request deletion. The Personal Data Protection Act (PDPA) permits you to ask Aftershoot to erase your personal information where it is no longer necessary for the service or where you withdraw consent. Submit a data deletion request in writing-via email to Aftershoot support-and retain proof of your request. They must respond within 14 calendar days.
Refund rights under the act
Although Aftershoot advertises non-refundable subscriptions, the Consumer Protection (Fair Trading) Act provides refund pathways when the company has breached its obligations. If Aftershoot charged you without your informed consent, failed to deliver the service, or the charge was fraudulent, you can dispute the transaction and pursue a refund through your payment method (bank, credit card, or digital wallet). You are not bound by the "non-refundable" policy if the underlying transaction was unlawful or unsanctioned.
How to cancel Aftershoot by subscription method
Your cancellation process varies depending on where you subscribed: directly through Aftershoot's website, Apple App Store, or Google Play Store. Each platform has distinct procedures and different grace periods. Identify your subscription source first, then follow the corresponding steps.
Cancelling a direct website subscription
If you subscribed via Aftershoot's website (aftershoot.com) using a credit card, debit card, or digital payment method, cancel directly through your account dashboard.
- Log in to your Aftershoot account at aftershoot.com using your registered email and password.
- If you have forgotten your password, click the "Forgot password?" link on the login page, check your email for a reset link, and create a new password.
- Navigate to Account Settings or Subscription Settings (usually located in the user menu or profile icon in the top-right corner).
- Look for a section labelled "Billing", "Plan", "Subscription", or "Manage subscription".
- Locate your active subscription plan and click "Cancel subscription" or "Downgrade plan".
- Aftershoot may display a survey asking why you are leaving; complete it or skip it.
- You may also see retention offers (discounts or feature unlocks). Accept or decline as you choose.
- Confirm your cancellation when prompted.
- Read the confirmation message carefully. It will specify your final billing date and the end of access date.
- Screenshot or save the confirmation email for your records.
- Verify the cancellation by checking your email for a cancellation confirmation from Aftershoot.
- This email should include your refund status (if applicable) and the exact date your access ends.
- If you do not receive an email within 2 hours, log back in and check your subscription status.
If you paid for an annual plan and cancel mid-term, Aftershoot's policy states it will not refund unused months. Nevertheless, if your annual subscription was charged without your express consent or if the service failed materially, you retain the right to dispute the charge through your bank or card issuer (see "Disputing unauthorized or failed charges" below).
Cancelling an apple app store subscription
If you subscribed via the iPhone, iPad, or Mac App Store, you must cancel through Apple's system, not through Aftershoot's website. Apple processes refunds and renewal notifications separately.
- Open the Apple App Store on your iPhone, iPad, or Mac.
- On iPhone or iPad, tap the profile icon (top-right corner) and select "Subscriptions".
- On Mac, click your name in the menu bar, select "Account Settings", then click "Subscriptions".
- Find Aftershoot in your active subscriptions list.
- Tap or click on Aftershoot to view your subscription details.
- Tap or click "Cancel subscription" or "Edit subscription".
- Apple will ask you to confirm and may offer a retention discount.
- Confirm cancellation.
- Your access will end at the end of your current billing cycle (monthly or annual, depending on your plan).
- Apple will send a confirmation email to your registered Apple ID account.
- Check your email for Apple's cancellation confirmation.
- Retain this email. If you later dispute the charge, include it in your claim.
Apple offers a 14-day refund window from the date you first made the purchase (or re-activated a lapsed subscription). If you cancel within 14 days of an initial charge and have not used more than minimal features, you can request a refund directly from Apple. Visit appleid.apple.com, navigate to Purchase History, find Aftershoot, and select "Report a Problem". Apple reviews refund requests within 48 hours.
Cancelling a google play subscription
If you subscribed via Google Play Store on Android, cancel through Google Play, not Aftershoot's website.
- Open the Google Play Store app on your Android device.
- Tap the profile icon (top-right corner) and select "Manage my subscriptions".
- Locate Aftershoot in your active subscriptions.
- Tap on Aftershoot to open the subscription details page.
- Tap "Cancel subscription".
- Google Play will display a confirmation screen outlining your final billing date.
- Confirm your cancellation.
- Your subscription will end at the close of your current billing period.
- Google will email you a cancellation notice.
- Save the confirmation email and screenshot for your records.
- If you later need to dispute the charge, these records will support your claim.
Google Play allows refunds within 48 hours of initial purchase if you have not consumed substantial value from the app. Beyond 48 hours, you can still request a refund through your Google Play account, but approval depends on your reason. Visit play.google.com, go to your account, find "Payments and subscriptions", then "Purchases", and click on Aftershoot. Select "Report an issue" and explain why you seek a refund. Google responds within 1 to 3 business days.
Disputing unauthorized or failed charges
If you believe Aftershoot charged you without consent, applied duplicate charges, or continued billing after you cancelled, you have immediate payment protection remedies that do not depend on Aftershoot's refund policy.
Chargebacks through your bank or card issuer
Contact your bank, credit card company, or digital wallet provider (e.g., GrabPay, Singtel Dash) and report the unauthorized transaction. You can initiate a chargeback-a formal reversal of the charge-if the merchant (Aftershoot) failed to honour your cancellation or debited you without permission. Provide your bank with:
- The transaction date and amount
- Proof of your cancellation (confirmation email or screenshot)
- Your subscription cancellation ID (if Aftershoot provided one)
- Correspondence with Aftershoot support (if any)
Banks typically initiate a chargeback investigation within 10 business days. The merchant has up to 30 days to respond. If Aftershoot cannot prove you authorised the charge, your bank will reverse it and restore the funds to your account, usually within 14 to 21 days of the investigation closing in your favour.
Escalation to the consumers association of singapore
If Aftershoot disputes your refund claim or refuses to acknowledge your cancellation, escalate to the Consumers Association of Singapore (CASE). CASE is the official consumer dispute resolution body in Singapore, funded by the government. They handle complaints involving misleading advertising, service failures, or billing disputes-exactly the issues that arise in subscription disputes.
To file a complaint with CASE:
- Visit case.org.sg or call 6100 0315 during business hours (Monday to Friday, 9:00 AM to 5:30 PM).
- Prepare a summary of the dispute: when you subscribed, what you paid, when you cancelled, and what went wrong.
- Submit your complaint along with supporting documents (cancellation emails, bank statements, correspondence with Aftershoot).
- CASE will assign a case officer to mediate between you and Aftershoot.
- Attend mediation if required (usually conducted by phone or video).
- You and Aftershoot will each present your position. CASE does not act as a judge; they facilitate a fair resolution.
- Receive a decision or settlement agreement.
- If mediation succeeds, Aftershoot will refund you or amend your account. CASE will confirm this in writing.
- If mediation fails and the claim is below SGD 10,000, CASE can refer the matter to its Tribunal for binding arbitration at no cost to you.
CASE handles complaints at no cost. Aftershoot will be notified of your complaint and must respond. This formal escalation often motivates companies to settle disputes they would otherwise ignore in direct conversations.
What happens after you cancel Aftershoot
Cancellation does not happen instantly. Understanding the timeline and what you lose helps you prepare and avoid access disruptions.
Access timeline after cancellation
When you cancel your subscription, your access ends at the conclusion of your current billing cycle (not immediately). For example, if you subscribed on 1 January for a monthly plan and you cancel on 15 January, you retain full access until 1 February (when the next billing cycle would have started). You are billed once more on 1 February if you did not cancel before that date.
If you purchased an annual plan and cancel mid-year, access ends on the anniversary of your purchase (12 months from the original subscription start date), not at the moment you click cancel. Aftershoot does not provide pro-rata refunds for the remaining unused months.
Log in once more shortly after your access expires to confirm you have been fully signed out and that the subscription shows "cancelled" in your account settings.
Data preservation and deletion
Aftershoot retains your account data (project files, culling presets, login history) for 90 days after cancellation. During this grace period, you can reactivate your subscription and recover your account. After 90 days, Aftershoot may delete your data permanently, though their policy is not entirely explicit on this point.
If you want to export your data before it expires, log in to your account, locate any custom AI profiles, presets, or project notes you created, and save them locally. Aftershoot does not offer a bulk export tool, so manual download or screenshot is necessary.
To request permanent deletion of your personal data (name, email, billing address, usage logs), send a written request to Aftershoot support specifying your request under the Personal Data Protection Act. Use the phrase "PDPA data deletion request". Aftershoot must acknowledge your request within 3 business days and complete deletion within 14 days, unless they identify a legal reason to retain the data.
Stopping auto-renewal is critical
If you only downgrade to a free tier rather than cancelling entirely, auto-renewal is still active. On your next renewal date, your billing method will be charged without warning. After you cancel, Yafee recommends checking your subscription status one week before your final billing date to confirm cancellation is still active. Companies sometimes reinstate expired subscriptions if payment methods remain on file and a reactivation link is clicked accidentally.
Common cancellation mistakes and how to avoid them
Cancellation confusion costs photographers money and time. The good news is that most mistakes are preventable with simple awareness and documentation.
Mistake 1: confusing aftershoot's website cancellation with app store cancellation
If you subscribed via the Apple App Store, cancelling on Aftershoot's website does nothing-your App Store subscription remains active and you will be charged on renewal. Conversely, if you subscribed via Aftershoot's website and try to cancel through the App Store, the website subscription persists. Always cancel through the same platform where you subscribed.
How to check where you subscribed: Examine your bank or credit card statement. If the charge says "App Store", you subscribed via Apple. If it says "Aftershoot Inc." or shows the Aftershoot website URL, you subscribed directly. Match the payment source to the cancellation method.
Mistake 2: not saving your cancellation confirmation
Aftershoot and app stores send cancellation emails, but they sometimes arrive in spam folders or are buried in your inbox. Screenshot or save the email immediately. If Aftershoot later claims it never received your cancellation request, your confirmation email is your proof.
Mistake 3: cancelling but forgetting to remove your saved payment method
Your credit card or digital wallet remains linked to your Aftershoot account after cancellation. If you accidentally click a reactivation link (in an email offer or on the website), you may be re-charged instantly. Remove your payment method from your Aftershoot account settings immediately after confirming cancellation, or contact your bank to temporarily block charges from "Aftershoot Inc."
Mistake 4: assuming non-refundable means truly non-refundable
Aftershoot's terms state subscriptions are non-refundable. This statement is not enforceable if the company failed to deliver services, misrepresented features, or charged you without consent. Many photographers assume they have no recourse because of the non-refundable clause. In reality, your statutory consumer protections (under the Consumer Protection (Fair Trading) Act) override the subscription terms. If you have a legitimate dispute, pursue it through your bank, Apple, Google Play, or CASE.
Comparing Aftershoot with alternative platforms
Before cancelling, consider whether you are switching to a competing platform or simply ending your photo editing workflow. Understanding alternatives helps you ensure the switch is worthwhile.
| Platform | Monthly price (SGD) | Primary strength | Best for |
|---|---|---|---|
| Aftershoot | S$18.99+ | AI culling and duplicate detection | High-volume wedding and event photographers |
| Adobe Lightroom CC | S$8.99+ | Full photo management and editing suite | Photographers wanting one-stop editing and cloud sync |
| Capture One | S$33+ | Professional-grade colour grading and tethering | Studio and commercial photographers demanding precision |
| Darktable (free) | Free | Open-source, non-destructive editing | Budget-conscious photographers willing to learn manual culling |
Adobe Lightroom offers AI-powered tagging and Smart Collections that approximate Aftershoot's culling function at a lower price point, though without dedicated automation. Capture One excels in professional colour grading but requires manual image selection. If you are cancelling Aftershoot, evaluate whether your next platform solves the same problem (fast culling) or replaces it with a broader ecosystem.
Checklist: before and after cancellation
Use this checklist to ensure your cancellation is complete and your account is secure.
| Task | Deadline | Status |
|---|---|---|
| Identify where you subscribed (website, App Store, or Google Play) | Before cancelling | [ ] Done |
| Log in and download any custom presets or project notes | Before cancelling | [ ] Done |
| Navigate to subscription settings and click "Cancel" | Before next billing date | [ ] Done |
| Screenshot or save the cancellation confirmation email | Within 24 hours of cancelling | [ ] Done |
| Remove your payment method from your Aftershoot account | Within 3 days of cancelling | [ ] Done |
| Verify subscription status is "cancelled" in your account settings | 2 weeks before final billing date | [ ] Done |
Return to this checklist after each step to confirm you are on track. Many disputes arise because photographers skip verification. A few minutes of double-checking saves hours of dispute resolution later.
Summary: your path to a clean Aftershoot cancellation
Cancelling Aftershoot is straightforward when you identify your subscription source and follow the correct platform-specific steps. Whether you subscribed directly, through the Apple App Store, or Google Play, cancellation takes fewer than 5 minutes and is final at the end of your current billing cycle.
Your consumer rights-anchored in the Consumer Protection (Fair Trading) Act-protect you even if Aftershoot claims subscriptions are non-refundable. If the company charged you without clear consent, failed to deliver the service it advertised, or continued billing after you cancelled, you can dispute the transaction through your bank, the relevant app store, or by escalating to the Consumers Association of Singapore. Save all confirmation emails and screenshots; these are your evidence.
If you are cancelling because you have found a better tool or your shooting volume has dropped, explore alternatives like Adobe Lightroom or Capture One before you lose access. If you are cancelling due to service failure or misleading features, document the issue in writing to Aftershoot support and, if unresolved within 7 days, escalate to CASE.
At Yafee, we have helped thousands of consumers cancel software subscriptions while protecting their rights and recovering unfair charges. Our guides break down every platform's cancellation process, clarify your legal protections, and provide step-by-step procedures you can execute with confidence. Visit Yafee today to explore more cancellation guides, understand your consumer rights under Singapore law, or learn how to dispute unauthorized charges. Yafee is your trusted partner in navigating subscription agreements fairly.
Aftershoot support contact: For questions during cancellation, reach out to Aftershoot via their in-app chat or email support (aftershoot.com/contact). If you are in Singapore and your dispute is unresolved, file a complaint with the Consumers Association of Singapore at case.org.sg or call 6100 0315.
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