How to cancel Advanced System Repair Pro and recover your money in singapore
What is Advanced System Repair Pro
Advanced System Repair Pro is a Windows maintenance utility marketed to diagnose, repair and optimise computer performance. The software claims to clean your registry, identify faulty drivers, scan for malware and manage startup programs. These features appeal to users concerned about system slowdowns, but their real-world effectiveness varies significantly depending on your system's condition and existing security tools.
You can purchase this software as either a one-time licence or a recurring subscription. Pricing and renewal terms differ depending on whether you buy directly from the vendor, through a payment processor like DigitalRiver, or via app marketplaces such as the Apple App Store or Google Play. Before committing your money, understanding exactly what you're purchasing and how to exit if results disappoint you is critical.
How the software works in practice
Advanced System Repair Pro performs full system scans, claims to repair registry errors and provides startup programme management. The vendor advertises optional add-on bundles at checkout. Real-world results vary: some users report noticeable performance gains, whilst others observe little improvement or encounter stability issues after installation.
Effectiveness depends on your system's baseline condition, which add-ons you select and whether the software conflicts with your existing antivirus or security applications. This inconsistency is precisely why Yafee recommends verifying the refund policy and cancellation process before installation, so you have a clear exit route if the software underperforms.
Subscription versus one-time purchase models
One-time purchases grant you access for a fixed term (typically 12 months), then require manual renewal. Subscriptions auto-renew at the next billing date unless you cancel beforehand. Auto-renewal is the primary reason consumers contact Yafee seeking assistance: charges persist on their credit card long after they have stopped using the software.
Your purchase type matters enormously because cancellation and refund routes differ substantially. A subscription acquired through Google Play, for example, must be cancelled through Google Play itself. Advanced System Repair cannot stop the charge, even if you contact their support team directly.
Why you might want to cancel Advanced System Repair Pro
Cancellation reasons cluster into three distinct categories, and Yafee has documented all of them.
Performance and user experience concerns
You install Advanced System Repair Pro expecting dramatic speed improvements, but your PC feels identical to before. System scans consume hours and produce confusing results. Worse, the software generates aggressive pop-up notifications pushing you toward paid add-ons or claiming urgent threats that your existing security tools do not detect.
These experiences warrant cancellation. You are not obligated to keep paying for software that fails to deliver advertised results, particularly within the 30-day refund window offered by most vendors.
Unexpected renewal charges
You purchased Advanced System Repair Pro months ago and forgot about it. Then a charge appears on your credit card for a renewal you never consciously approved. This catches you off guard because you stopped using the software weeks earlier.
Auto-renewal is legal, but companies must make cancellation straightforward. If you face an unwanted charge, Yafee can guide you through recovery options, including refund claims under Singapore's Consumer Protection (Fair Trading) Act.
Conflict with other security software
After installing Advanced System Repair Pro, your antivirus malfunctions, Windows Update fails or your system becomes unstable. These conflicts occur when maintenance utilities interfere with core Windows processes or security applications. If you have uninstalled the software but continue to experience problems, cancelling and requesting a refund is justified.
Your consumer rights in singapore
Your right to cancel Advanced System Repair Pro rests on Singapore's Consumer Protection (Fair Trading) Act (CPFTA) and distance selling regulations. These laws protect you regardless of where the vendor operates.
The consumer protection (Fair trading) act framework
Under the CPFTA, unfair contract terms (such as opaque cancellation processes or automatic renewals hidden in lengthy terms) are not binding. The Competition and Consumer Commission of Singapore (CCCS) enforces these rules. If a vendor makes claims about system performance that prove materially false or misleading, you have grounds to cancel and claim a refund.
Consequently, if Advanced System Repair Pro fails to deliver its advertised functions or auto-renews without explicit prior consent, you possess legal grounds for cancellation and recovery. The CCCS investigates complaints about unfair trading practices, making it a crucial escalation route if the vendor refuses your refund request.
Distance selling and cooling-off rights
If you purchased Advanced System Repair Pro online, you benefit from a 14-day cooling-off period under distance selling regulations. This period begins from the date you receive access to the software. During this window, you can cancel for any reason and receive a full refund, provided you have not substantially used the product.
Subscriptions purchased online automatically qualify for this protection. One-time purchases may also qualify, depending on the vendor's terms. Yafee recommends checking your purchase confirmation to confirm the cooling-off period and any conditions the vendor has imposed.
Your legal position when cancelling
You have the right to cancel Advanced System Repair Pro if: (1) you are within 14 days of purchase and have not substantially used the software; (2) the software fails to match its advertised functionality; (3) you were charged without explicit prior consent for an auto-renewal; or (4) the cancellation process is deliberately obstructed or hidden. The CPFTA protects you in all these scenarios. If the vendor refuses your cancellation request or refund, you can lodge a complaint with the CCCS at www.cccs.gov.sg.
How to cancel Advanced System Repair Pro
Your cancellation method depends on where and how you purchased the software. Follow the procedural steps for your specific platform below.
Cancel a subscription purchased directly from Advanced System Repair
- Visit the Advanced System Repair website or log into your account at the vendor's portal.
- Search for "manage subscription" or "account settings" in the main menu.
- If no online portal exists, note the vendor's address (see the final section).
- Locate your subscription or billing details.
- Open the "Subscriptions" or "Active Services" section.
- Select Advanced System Repair Pro from the list of active products.
- Select "Cancel Subscription" and confirm your decision.
- The vendor may offer a retention discount; decline this if you are certain you want to cancel.
- Take a screenshot of the cancellation confirmation page.
- Verify cancellation within 48 hours by checking your account status and monitoring your email for a cancellation confirmation.
- If no confirmation arrives, contact the vendor's support team directly.
Cancel a subscription purchased through google play
- Open Google Play on your Android device or visit play.google.com on your computer.
- Sign in with the Google account linked to your subscription.
- Navigate to your account menu and select "Payments and subscriptions".
- Tap or click "Subscriptions" to view all active subscriptions.
- Select "Advanced System Repair Pro" from the list.
- Tap or click "Manage subscription" or "Cancel subscription".
- Choose your cancellation reason and confirm.
- Google may offer a retention offer; you can decline this.
- Your subscription cancels at the end of the current billing period, not immediately.
- Save the cancellation confirmation page or email for your records.
- Google sends a confirmation email within minutes; check your inbox and spam folder.
Cancel a subscription purchased through the apple app store
- On your iPhone, iPad or Mac, open the Settings app (or System Preferences on Mac).
- On iPhone/iPad: tap your profile icon at the top right.
- On Mac: click the Apple menu, then "System Preferences", then "Apple ID".
- Select "Subscriptions" or "iTunes and App Store".
- Locate Advanced System Repair Pro in your active subscriptions list.
- Tap or click "Cancel Subscription" or the bin icon next to the app name.
- Confirm your cancellation.
- Apple may display a retention offer; you can disregard this.
- Verify cancellation by returning to the Subscriptions section and confirming Advanced System Repair Pro no longer appears or shows as "Cancelled".
- Apple sends a confirmation email to your account email address.
Cancel a subscription purchased through DigitalRiver or a third-party processor
- Identify which payment processor handled your purchase by reviewing your credit card statement.
- Look for charges labelled "DigitalRiver", "Digital River Ireland", "Cleverbridge" or similar processor names.
- Visit the processor's customer portal.
- For DigitalRiver: go to mydigitalriver.com and log in with your email address.
- For other processors: search "[processor name] manage subscription" to find their portal.
- Locate Advanced System Repair Pro in your subscriptions or orders and select "Cancel".
- Follow the processor's cancellation steps.
- Take a screenshot of the cancellation confirmation.
- Verify cancellation within 48 hours by checking your account status.
- Monitor your email for a cancellation confirmation from the processor.
How to request a refund after cancellation
Cancellation stops future charges, but it does not automatically recover money you have already spent. Here is how to claim a refund.
Refunds within the 14-day cooling-off period
If you cancelled within 14 days of purchase and have not substantially used Advanced System Repair Pro, you have the right to a full refund under distance selling regulations. Yafee strongly recommends submitting your refund request in writing (email is acceptable) to the vendor's support address.
- Compose an email to Advanced System Repair's support team (address provided in the final section).
- State: "I purchased Advanced System Repair Pro on [date]. I am exercising my 14-day cooling-off right under Singapore distance selling regulations. Please refund [amount in SGD] to my original payment method."
- Attach a copy of your purchase confirmation and proof of payment.
- Send the email with read receipt enabled and keep a copy for your records.
- The vendor must respond within 14 days acknowledging your request.
- If no response arrives within 14 days, escalate to the CCCS (see below).
- You can lodge a complaint at www.cccs.gov.sg/complaints.
Refunds for non-performance or false advertising
If Advanced System Repair Pro failed to deliver its advertised functionality (e.g., claimed performance gains did not materialise, or scans produced false threat warnings), you can request a refund outside the 14-day window. This claim rests on the CPFTA's protections against misleading product descriptions.
- Document the software's failure.
- Take screenshots of error messages, failed scans or system crashes caused by the software.
- Note the dates and circumstances of the failures.
- Contact the vendor in writing with your evidence.
- Email: "I purchased Advanced System Repair Pro on [date] for SGD [amount]. The software has failed to perform as advertised. [Describe the specific failures and include screenshots.] I am requesting a full refund under the Consumer Protection (Fair Trading) Act."
- If the vendor refuses, lodge a complaint with the CCCS.
- Attach your evidence (screenshots, purchase receipt, correspondence with the vendor).
Refunds for unauthorised auto-renewals
If you were charged for an auto-renewal without explicit prior consent, you can recover the full renewal amount. This is a clear breach of the CPFTA.
- Contact your credit card issuer or bank immediately.
- Inform them: "I was charged for an unauthorised renewal of Advanced System Repair Pro. I did not consent to this charge. I am requesting a chargeback."
- Your bank can reverse the charge within 90 days in most cases.
- Simultaneously, contact the vendor in writing.
- State: "I was charged SGD [amount] for an auto-renewal of Advanced System Repair Pro on [date]. I did not consent to this renewal. Refund this amount immediately."
- If the vendor does not respond within 7 days, escalate to the CCCS.
- Include copies of the charge, your cancellation evidence and your correspondence with the vendor.
Pricing and comparison of Advanced System Repair Pro
Understanding the costs of Advanced System Repair Pro helps you assess whether the software is worth keeping and informs your refund strategy.
| Plan |
Duration |
Price (SGD) |
Renewal cost |
Cancellation difficulty |
| One-time licence |
12 months |
SGD 29-49 |
Manual renewal required |
Low - no auto-renewal |
| Annual subscription (direct) |
12 months |
SGD 39-59 |
SGD 39-59 auto-renews |
Medium - requires vendor portal access |
| Annual subscription (Google Play) |
12 months |
SGD 45-65 |
SGD 45-65 auto-renews |
Low - Google Play portal is straightforward |
| Annual subscription (Apple App Store) |
12 months |
SGD 45-65 |
SGD 45-65 auto-renews |
Low - Apple settings menu is user-friendly |
| Multi-device licence + add-ons |
12 months |
SGD 69-119 |
SGD 69-119 auto-renews |
High - complex multi-product bundles |
Prices fluctuate based on promotional offers, seasonal discounts and bundled add-ons. Yafee recommends checking your purchase confirmation to determine your exact renewal cost.
Common mistakes to avoid when cancelling
Cancelling Advanced System Repair Pro is straightforward if you follow the correct steps, so take your time and avoid these pitfalls.
Mistake one: uninstalling the software without cancelling the subscription
Uninstalling Advanced System Repair Pro from your computer does not cancel your subscription. Charges continue to hit your credit card every month or year until you formally cancel through the vendor's portal or payment platform. After uninstalling, immediately navigate to your account and cancel the subscription through the method listed in the "How to cancel" section above.
Mistake two: cancelling only through your bank or credit card issuer
Asking your bank to block charges from Advanced System Repair does not cancel your subscription. Your account remains active, the vendor may escalate the debt or attempt collection, and future charges may still appear. Always cancel directly with the vendor or payment platform first, then pursue a refund through your bank if needed.
Mistake three: ignoring the vendor's retention offers
When you attempt to cancel, Advanced System Repair or the payment platform may offer a discount or one-month extension. If you are certain you want to cancel, decline these offers firmly. Accepting them restarts your subscription and may complicate future cancellation attempts.
Mistake four: failing to document your cancellation
Always take screenshots of cancellation confirmations and save confirmation emails from the vendor or payment platform. If charges reappear or the vendor claims your cancellation never occurred, these records prove your actions and strengthen any complaint to the CCCS.
After cancellation: what happens next
Once you have cancelled Advanced System Repair Pro, several outcomes are possible depending on your subscription type and billing cycle.
Timeline for cancellation to take effect
Your cancellation takes effect immediately if you cancel through Google Play or Apple, but your subscription remains active until the end of the current billing period. For example, if your renewal date is 15 August and you cancel on 1 August, you retain access until 15 August, then the software stops working.
If you cancelled with the vendor directly or through DigitalRiver, the timeline varies. Some vendors honour cancellations immediately; others require written confirmation or honour them only at the next billing cycle. Yafee recommends contacting the vendor within 48 hours of online cancellation to confirm the effective date.
Verifying that charges have stopped
Monitor your credit card or bank account for 60 days after your planned cancellation date. If a charge appears after that date, contact your bank immediately to dispute it as unauthorised. Keep your cancellation confirmation ready to prove you took action to prevent the charge.
In accordance with the CPFTA, the vendor is liable for any charges that persist after a valid cancellation request. Consequently, if charges reappear, you can recover the full amount plus interest through your bank or the CCCS.
Reinstalling or accessing the software after cancellation
After your subscription expires, your licence to use Advanced System Repair Pro ends. You cannot launch the software or access its features. If you attempt to reinstall it, you will be prompted to renew your subscription or purchase a new licence. Do not do this unless you have decided to resume your subscription.
Escalation: what to do if the vendor refuses your cancellation or refund
If Advanced System Repair refuses to cancel your subscription or denies your refund request, Yafee advises you to escalate your complaint to Singapore's regulatory body.
Filing a complaint with the competition and consumer commission of singapore
The CCCS investigates unfair trading practices, misleading advertising and refusal to honour cooling-off rights. You can lodge a complaint at www.cccs.gov.sg/complaints. The CCCS does not charge a fee and will investigate your case at no cost to you.
Your complaint should include:
- A clear description of the issue (e.g., "Advanced System Repair refused my cancellation request" or "The software failed to perform as advertised").
- Copies of your purchase confirmation, cancellation request and all correspondence with the vendor.
- Screenshots of any error messages, failed features or misleading advertising claims.
- Your payment evidence (credit card statement, receipt).
- The vendor's contact information (see the final section).
The CCCS typically responds within 7 working days and may contact the vendor to investigate. If the CCCS finds that Advanced System Repair violated consumer law, they can issue enforcement action, including mandatory refunds and penalties.
Pursuing a chargeback through your financial institution
If the vendor continues to charge you after cancellation, your bank or credit card issuer can reverse unauthorised charges through a chargeback process. Contact your financial institution and provide your cancellation proof. The bank will investigate and typically refund the disputed amount within 30 days.
Checklist before you cancel Advanced System Repair Pro
Use this checklist to prepare and avoid delays or complications.
| Task |
Status |
| Identify where you purchased the software (directly, Google Play, Apple, DigitalRiver, etc.) |
[ ] Done |
| Confirm whether you have a one-time licence or subscription |
[ ] Done |
| Check your purchase confirmation for the renewal date and exact amount charged |
[ ] Done |
| Review the vendor's cancellation policy in their terms and conditions |
[ ] Done |
| Follow the cancellation steps for your specific platform (see "How to cancel" section) |
[ ] Done |
| Screenshot or save the cancellation confirmation page |
[ ] Done |
| Wait for a confirmation email and check your spam folder if it does not arrive |
[ ] Done |
| Monitor your credit card for unexpected charges during the next 60 days |
[ ] Done |
If you need to contact Advanced System Repair directly to cancel your subscription or request a refund, use the following address. Note that the vendor is based in the United States, not Singapore.
Advanced System Repair, Inc.
2800 N. Ridgetop Road
Newport Beach, CA 92660
United States of America
Alternative addresses associated with the company include:
- Advanced System Repair, Inc., Mountain View, CA 94043, United States of America
- Advanced System Repair, Inc., Newport Coast, CA 92657, United States of America
For email or phone support, check your purchase confirmation or the software's built-in help menu. If no contact information is readily available, Yafee recommends using your bank's international dispute process or contacting the CCCS directly.
Summary: your path to cancellation and recovery
Cancelling Advanced System Repair Pro is a straightforward process when you know your purchase platform and follow the correct steps. In accordance with Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel within 14 days for any reason, and you have the right to cancel at any time if the software fails to deliver its advertised functionality or auto-renews without your explicit consent.
Use this guide to identify your purchase method, follow the platform-specific cancellation steps and, if necessary, escalate your complaint to the Competition and Consumer Commission of Singapore. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and navigate vendor disputes. Whether you experienced poor performance, unexpected renewal charges or software conflicts, your legal position is clear and your path to recovery is defined.
Take action today: locate your purchase confirmation, follow the cancellation steps above and monitor your credit card for 60 days. If the vendor refuses to cancel or refund, the CCCS stands ready to enforce your rights at no cost to you.