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Frequently asked questions
Cancel Adcreative.Ai: Step-by-Step Guide
How to cancel Adcreative.Ai and reclaim your money in singapore
Why you might want to cancel Adcreative.Ai
Adcreative.Ai is a cloud-based creative automation platform that uses artificial intelligence to generate marketing assets, ad variations, and social media content. The service targets marketing teams and agencies seeking to streamline creative workflows and reduce production time.
However, the reality of using Adcreative.Ai does not always match the sales pitch. You may have discovered that the AI outputs require substantial manual refinement, the platform does not integrate seamlessly with your existing tools, or the monthly cost in SGD simply exceeds the value you are receiving. Others sign up for an annual plan without proper trial and later realise the tool does not suit their creative process. Whatever your reason, cancelling is your right, and Yafee has prepared this guide to ensure you navigate the process correctly and recover any money you are entitled to claim back.
The importance of knowing where you subscribed
Your cancellation route depends entirely on your purchase channel. Adcreative.Ai operates across three platforms: the Apple App Store (iOS), Google Play (Android), and its own website. Each channel has different cancellation mechanics, billing cycles, and refund eligibility rules. Yafee will walk you through every option so you cancel via the correct route and do not miss any refund deadlines.
Your consumer protection rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms and misleading representations. Under this legislation, you have the statutory right to cancel a digital service subscription if Adcreative.Ai has breached its contractual obligations, misrepresented its features, or if you did not knowingly accept the terms. The company cannot use its terms and conditions to strip away your core consumer protections. If Adcreative.Ai refuses to refund you after cancellation, you can escalate your complaint to the Consumers Association of Singapore (CASE) or file a small claims action in the District Court.
Understanding Adcreative.Ai pricing in singapore dollars
Below is a breakdown of the main subscription tiers converted to SGD, based on current USD pricing and a standard exchange rate of approximately 1.35.
| Plan name | Monthly cost (SGD) | Annual cost per month (SGD) | Key allowances | Ideal user type |
|---|---|---|---|---|
| Starter | S$52.65 | S$33.75 | 10 downloads per month; 1 brand workspace; unlimited AI generations | Freelance creators |
| Professional | S$336.15 | S$201.15 | 50-100 downloads per month; multi-brand management; team member seats; advanced customisation | Small and mid-market agencies |
| Enterprise | Custom negotiated | Custom negotiated | Unlimited downloads; custom integrations; dedicated account manager | Large organisations and teams |
If you are on the Professional or Enterprise plan and have not used the platform regularly, cancelling immediately can save you hundreds of dollars per year. Annual subscriptions are particularly costly if you realise within the first two months that Adcreative.Ai does not meet your needs.
When you should and should not cancel
Before you submit a cancellation request, evaluate whether cancelling truly serves your interests or whether a pause, downgrade, or feature exploration might be more appropriate.
Strong reasons to cancel Adcreative.Ai
- You have used the platform for fewer than 5 days and discovered it does not integrate with your workflow.
- The AI output quality is consistently poor or requires hours of manual rework, defeating the time-saving purpose.
- You subscribed to an annual plan but realised within 14 days you do not need the service.
- You are being double-charged due to a billing error (e.g., simultaneous charges from both the app store and the website).
- The company has misrepresented features that are not actually available at your tier.
- You signed up during a trial period and were automatically charged without explicit renewal consent.
Reasons to pause before cancelling
- You are uncertain whether you fully explored the platform's capabilities; request a feature walkthrough instead.
- Your team members have not yet been trained on the tool; allocate two more weeks for proper onboarding.
- You are mid-project and cancelling mid-month may disrupt your workflow; wait until the project concludes.
- You signed up for an annual plan but only used it for three months; evaluate whether downgrading to the Starter tier is more cost-effective than cancelling outright.
How to cancel Adcreative.Ai by platform
Your cancellation method depends on which platform processed your subscription payment. Yafee outlines the exact steps for each channel so you can cancel confidently without losing track of refund deadlines.
Cancelling an iOS subscription via the apple app store
If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel directly within Apple's system. Adcreative.Ai cannot process this cancellation on its end.
- Open the App Store application on your iPhone, iPad, or Mac.
- Tap or click your profile icon in the top right corner of the screen.
- Select Subscriptions from the menu that appears.
- Locate Adcreative.Ai in your list of active subscriptions and tap it.
- Tap Cancel subscription at the bottom of the screen.
- Apple may offer you the option to pause or downgrade before cancellation; ignore these if you want a full cancellation.
- Select the final Cancel Subscription button to confirm.
- Apple will send you a cancellation confirmation email within a few minutes.
- Retain this email as proof of cancellation for your records and for any future refund dispute.
Your access to Adcreative.Ai via the iOS app will terminate at the end of your current billing cycle. You will not be charged for the next cycle.
Cancelling an android subscription via google play
If you signed up via the Google Play Store on an Android device, you must cancel through Google's subscription management system.
- Open the Google Play Store application on your Android device or visit play.google.com in your web browser.
- Tap or click your profile icon in the top right corner.
- Select Payments and subscriptions, then tap Subscriptions.
- Find and tap Adcreative.Ai in your active subscriptions list.
- Tap Cancel subscription.
- Google will ask you to confirm your cancellation reason; you can select any option that applies or skip this step.
- Tap Cancel subscription again to finalise the cancellation.
- You will receive a confirmation email from Google Play within minutes.
- Save this confirmation as evidence of cancellation.
Your Android app access will end at the conclusion of your current billing period. No charges will apply to your Google Play account after cancellation is processed.
Cancelling a website direct subscription
If you subscribed directly through Adcreative.Ai's website using a credit card or other payment method, you must contact the company's support team to request cancellation and process any refund.
- Visit the Adcreative.Ai website and log in to your account.
- Navigate to Account Settings or Billing and look for a Manage Subscription or Cancel button.
- If you find a self-service cancellation option in your dashboard, use it immediately and save the confirmation screen.
- If no self-service option is visible, compose an email to the support address listed in section "Contacting Adcreative.Ai for cancellation and refund" below.
- In your email, state clearly: "I wish to cancel my Adcreative.Ai subscription effective immediately. Please confirm cancellation and advise on refund eligibility."
- Include the following information in your email:
- Your full name and registered email address on the account.
- Your account ID (if visible in your dashboard or billing history).
- The subscription plan name (Starter, Professional, or Enterprise).
- Your billing cycle start and end dates.
- The total amount paid to date in SGD or your original currency.
- Send the email and request a read receipt or reply confirmation.
- Adcreative.Ai should respond within 3 to 5 business days. If you do not hear back within one week, escalate to the company's account management contact or file a complaint with your credit card issuer (see section "Disputing charges via your bank" below).
Keep a copy of every email you send and receive during this process. These records are essential if you need to file a dispute with your bank or lodge a complaint with CASE.
Timeline for refunds and access termination
The refund timeline depends on your purchase channel and the company's refund policy.
Apple app store refunds
Apple processes refund requests within 15 days of the charge date. If you cancel your subscription and request a refund within this window, Apple will typically approve and credit your account within 5 to 7 business days. Refunds appear as credit to your registered payment method (credit card or Apple account balance).
Google play refunds
Google allows refund requests within 48 hours of purchase for most digital subscriptions. If you cancel and request a refund within this timeframe, Google will process the refund within 3 to 5 business days. After 48 hours, Google does not guarantee a refund, though you may still file a dispute with your bank if you believe you were charged unfairly.
Website direct subscriptions
Adcreative.Ai's refund policy for direct website subscriptions is not clearly published in publicly available terms. The company reserves broad discretion to refuse refunds for "digital products." Nevertheless, under Singapore's Consumer Protection (Fair Trading) Act, you retain the right to cancel and pursue a refund if:
- You are within 14 days of your first charge and have not meaningfully used the service.
- The company breached its contractual obligations (e.g., promised features are missing or non-functional).
- You were not given explicit informed consent to be charged (e.g., auto-renewal was enabled without your clear agreement).
If Adcreative.Ai refuses your refund request and you believe you have legitimate grounds, escalate to CASE or dispute the charge with your bank or credit card issuer.
Your legal position and consumer protections
Singapore law affords you significant protections when cancelling a digital subscription.
Consumer protection (Fair trading) act protections
The Consumer Protection (Fair Trading) Act is the primary legislation governing your rights. It prohibits unfair contract terms and misleading claims. This means Adcreative.Ai cannot use its terms of service to strip away your right to cancel or refund you if the company has breached its promises. If you discover that the AI platform does not generate the quality or speed of output the sales page promised, you have grounds to cancel and demand a refund.
Unfair contract term protections
Many SaaS companies attempt to disclaim all refund rights for digital services. Singapore law treats such blanket disclaimers as potentially unfair if they leave you with no remedy when the service is defective or misrepresented. A term is unfair if it causes a significant imbalance in parties' rights and obligations and is not transparent. Adcreative.Ai's refusal to refund within 14 days of your first charge, without any qualifying condition, may fail this test.
Your legal position
You retain the statutory right to cancel Adcreative.Ai at any time. You are entitled to pursue a refund if you can demonstrate (1) misrepresentation of features or performance, (2) breach of contract, or (3) that the company charged you without explicit consent. You do not need Adcreative.Ai's permission to cancel; you simply must follow the correct procedural channel (App Store, Google Play, or email contact). If the company refuses a refund you believe you are owed, you can file a complaint with CASE or dispute the charge with your bank. You are protected, and Yafee ensures you understand these protections fully.
Escalation to CASE and the district court
If Adcreative.Ai refuses your cancellation or refund request, and you believe you have a legitimate claim, contact the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0315. CASE will investigate your complaint and attempt mediation with the company at no cost to you. If mediation fails and your claim is below SGD 10,000, you can file a small claims action in the District Court without requiring a lawyer. Yafee recommends keeping all documentation (cancellation confirmations, emails, screenshots, and payment receipts) so CASE or the court can review your case thoroughly.
Common mistakes to avoid when cancelling
Cancelling a SaaS subscription is straightforward, but small oversights can cost you money or create confusion later. Stay vigilant and follow these guidelines.
Delaying cancellation past your billing date
If you are approaching your monthly or annual renewal date, cancel before that date arrives. Many users wait until they receive a charge notification and then try to cancel retroactively. By that point, you are already committed to the next billing cycle. Check your original confirmation email to identify your renewal date and set a calendar reminder to cancel at least three days beforehand.
Cancelling through the wrong channel
Do not email Adcreative.Ai asking to cancel an App Store or Google Play subscription. The company cannot remove charges processed through Apple or Google; you must cancel through those platforms directly. Conversely, if you subscribed on the website, cancelling the app from your phone will not cancel your website subscription, and you will continue to be charged.
Failing to save cancellation confirmations
Always screenshot or download your cancellation confirmation. If a dispute arises later, you need proof that you cancelled on a specific date. Save confirmation emails, account screenshots, and transaction records in a folder on your computer or cloud storage.
Not requesting a refund explicitly
Cancelling your subscription does not automatically trigger a refund. You must ask for it, especially for website direct subscriptions. In your cancellation email, explicitly state that you are requesting a refund and specify whether you expect a full or pro-rated refund based on usage. Do not assume the company will offer money back unless you ask.
Ignoring disputes with your bank
If Adcreative.Ai continues to charge you after you have cancelled, or if the company refuses to refund you without justification, contact your bank or credit card issuer immediately. You have the right to dispute unauthorised charges. Provide your bank with copies of your cancellation confirmation and all correspondence with Adcreative.Ai. Your bank can initiate a chargeback to recover the disputed amount.
What happens after your cancellation is processed
Once Adcreative.Ai confirms your cancellation, you should understand what comes next.
Access and features during your final billing cycle
You retain full access to Adcreative.Ai's features until the end of your current billing cycle. If you cancel on the 15th of a month but your renewal is the 30th, you can continue using the platform until the 30th. Do not panic if you do not lose access immediately; you will not be charged for the next cycle.
Data export and download
Before your access terminates, export any creative assets, brand guidelines, or project files you have created within the platform. Adcreative.Ai does not guarantee long-term storage of your data after cancellation, and some companies delete inactive accounts after 30 to 90 days. Download everything important to your computer or cloud storage service.
Confirmation of no further charges
Monitor your bank account or credit card statement for two billing cycles after cancellation. Verify that Adcreative.Ai has not charged you again. If a charge appears, contact the company's support team immediately with your cancellation confirmation and demand a refund. If the company is unresponsive, dispute the charge with your bank.
Disputing charges via your bank or credit card issuer
If Adcreative.Ai continues to charge you after cancellation, or refuses to refund you when you have legitimate grounds, file a chargeback dispute with your bank or credit card issuer.
When and how to initiate a chargeback
- Contact your bank or credit card company as soon as you notice an unauthorised or disputed charge.
- Explain that you cancelled your subscription and were charged anyway, or that you requested a refund and were wrongly denied.
- Provide the following supporting documents:
- A copy of your subscription cancellation confirmation.
- Screenshots or emails showing your refund request.
- Copies of all correspondence with Adcreative.Ai regarding cancellation or refund.
- Your bank statements showing the disputed charges.
- Your bank will open a dispute case and will typically request a written statement from you outlining the facts.
- The bank will contact Adcreative.Ai and request evidence that you authorised the charge.
- If Adcreative.Ai cannot produce a clear authorisation (such as your explicit request to continue the subscription), your bank will reverse the charge and credit your account within 7 to 14 days.
Chargebacks are a powerful consumer protection tool and carry no cost to you. Use them when a company refuses to honour your cancellation or refund request.
Comparison: cancellation by platform summary
This table summarises the key differences between cancellation routes so you can confirm you are using the correct method.
| Platform | Where you cancel | Refund window | Processing time | Proof of cancellation |
|---|---|---|---|---|
| Apple App Store | Apple's Subscriptions menu in the App Store app | Within 15 days of charge | 5-7 business days | Email from Apple |
| Google Play Store | Google Play's Subscriptions menu via app or browser | Within 48 hours of charge | 3-5 business days | Email from Google |
| Website direct | Email Adcreative.Ai support address | Company discretion (governed by Consumer Protection Act) | 3-10 business days | Email confirmation from company |
Contacting Adcreative.Ai for cancellation and refund
If you need to contact Adcreative.Ai directly (usually for website direct subscriptions), use the following information. Note that Adcreative.Ai is headquartered in Paris, France, and does not maintain a physical office in Singapore.
Email support
Send your cancellation request to Adcreative.Ai's customer support email address. You can typically find this in your account dashboard under "Help" or "Contact Us," or on their website footer. Use the email template below:
Email template:
Subject: Subscription cancellation request - [Your Name] - [Your Account Email]
Dear Adcreative.Ai support team,
I am writing to formally request cancellation of my Adcreative.Ai subscription effective immediately. My account details are as follows:
- Registered email address: [Your email]
- Subscription plan: [Starter / Professional / Enterprise]
- Billing start date: [Date]
- Current renewal date: [Date]
- Total amount paid to date: [Amount in SGD or original currency]
I request that you (1) cancel my subscription immediately, (2) confirm the cancellation in writing, and (3) advise on my eligibility for a refund based on my usage and the terms of your refund policy. I have been a customer for [number of days/months] and [have / have not] used the service regularly.
I expect a response within 5 business days. If I do not receive confirmation, I will escalate this matter to my bank for a chargeback dispute and file a complaint with the Consumers Association of Singapore.
Thank you for your prompt attention to this matter.
Yours faithfully,
[Your full name]
[Your phone number]
Mailing address for formal notice
While Adcreative.Ai does not maintain a physical office in Singapore, you can send formal written notice to their Paris headquarters address for legal record-keeping. Obtain the current mailing address from their website's "Contact" page, as office addresses occasionally change. Sending a registered or tracked letter provides legal proof that you have formally notified the company of your cancellation and refund request. This evidence is valuable if you later need to escalate to CASE or the District Court.
Why yafee helps you cancel with confidence
Navigating subscription cancellations can feel overwhelming, especially when a company is headquartered overseas and your refund rights are unclear. Yafee has helped thousands of Singapore consumers cancel SaaS subscriptions, recover their money, and understand their consumer protection rights. Our guides combine legal expertise with step-by-step instructions so you stay in control of every decision. Whether you are cancelling Adcreative.Ai via the App Store, Google Play, or direct email, Yafee ensures you follow the correct procedure and know exactly what documentation to keep. Your money, your time, and your peace of mind matter. Yafee is here to make cancellation straightforward, fair, and legally sound.
Take action today. If you have not already, revisit the cancellation section above that matches your platform, gather your account details, and submit your cancellation request. Monitor your bank account for the next two billing cycles and save all confirmations. If Adcreative.Ai resists, Yafee's guidance on chargebacks and CASE complaints empowers you to escalate and recover what you are owed. You are protected under Singapore law, and Yafee stands with you every step of the way.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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