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Frequently asked questions
Cancel 4Ddig: The Right Way
How to cancel 4DDiG and recover your money in singapore
What 4DDiG is and why you might want to cancel
4DDiG is a data-recovery software application developed by Tenorshare that retrieves lost or deleted files from your computer or external storage devices. The tool offers trial previews, multiple licence terms ranging from one month to lifetime access, and file repair capabilities for users managing corrupted data. You can purchase 4DDiG directly from Tenorshare's website, through Google Play, the Apple App Store, or third-party resellers including Share-It and MyCommerce.
You may cancel 4DDiG for several reasons: you have recovered your data and no longer need active protection, you have upgraded to a competitor's product, or you discovered the software does not fit your workflow. Whatever your reason, Yafee walks you through every cancellation option available in Singapore and helps you understand your refund entitlements under local consumer law.
How 4DDiG is sold in singapore
4DDiG reaches Singapore customers through multiple channels, each with different purchase terms and cancellation policies. Tenorshare's official website, reseller platforms, and app stores all handle subscriptions differently, which means your cancellation route depends on where you purchased your licence.
Official site purchases may qualify for a 30-day money-back guarantee. App Store and Google Play purchases follow platform-specific rules that override Tenorshare's terms. Understanding your purchase channel is the first step to a smooth cancellation, and Yafee specialises in untangling exactly that complexity for Singapore consumers.
Who operates 4DDiG
Tenorshare (Hongkong) Limited is the verified legal entity behind 4DDiG. The company's registered headquarters is in Hong Kong; no Singapore office address has been publicly confirmed. This matters for your cancellation because support requests and refund claims route through Tenorshare's Hong Kong-based team, typically with response times between 24 and 48 hours.
Your consumer rights in singapore and escalation options
Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading claims, and breaches of guarantee. These rights apply to software licences purchased within Singapore and give you legal leverage if Tenorshare refuses to cancel or refund without reasonable cause.
Key statutory protections under singapore law
Under the Consumer Protection (Fair Trading) Act, goods and services must be of merchantable quality, fit for purpose, and supplied with reasonable care. If 4DDiG fails to recover your data as advertised, or Tenorshare locks you into automatic renewal without clear consent, you have grounds to challenge that term or refuse payment.
If Tenorshare refuses your cancellation or refund request without justification, you can escalate to the Competition and Consumer Commission of Singapore (CCCS) or pursue a small claims tribunal action for amounts under SGD 10,000. Document all communication with support (emails, timestamps, and refusal reasons) to strengthen your case if escalation becomes necessary.
Automatic renewal and opt-out rights
Singapore law requires companies to obtain your explicit, informed consent before charging you for automatic renewal. Tenorshare must provide a clear cancellation mechanism and remind you of renewal dates before charging. If the company made renewal difficult to cancel or failed to send renewal reminders, you may dispute the charge with your card issuer or escalate to the CCCS.
Your legal position: You have the right to cancel any recurring subscription at any time, and the company must process your cancellation within 14 days. You are entitled to a refund for any charges applied after your cancellation date if the company fails to honour your cancellation request.
Pricing and licence options in singapore
4DDiG offers three primary licence terms with different price points and renewal cycles.
4DDiG licence plans and costs
| Plan | Price (SGD) | Duration | Automatic renewal? | Best for |
|---|---|---|---|---|
| 1 month licence | S$62.96 | 1 month | Yes | Short-term data recovery |
| 1 year licence | S$47.21 | 12 months | Yes | Extended protection |
| Lifetime licence | S$118.42 | Unlimited | No | One-time permanent access |
| Monthly (auto-renew) | S$10.49 | 1 month rolling | Yes | Trial before commitment |
The 1-year licence offers the best value if you plan to retain the software beyond your initial recovery need. Lifetime licences carry no automatic renewal, so you avoid surprise charges. Monthly auto-renewing plans suit users who want to test the software but risk ongoing charges if you forget to cancel.
Whether you should cancel 4DDiG
Your decision to cancel depends on your current data-recovery status and whether the software continues to serve your needs.
Reasons to keep 4DDiG
You should retain your subscription if you continue to experience data loss events, you manage multiple devices that may require recovery, or you value having a trusted recovery tool on hand for emergency use. The software also includes file repair and preview capabilities that extend beyond basic recovery, making it useful for ongoing file maintenance.
Reasons to cancel 4DDiG
Cancel if you have successfully recovered your data and no longer anticipate needing the tool, you have switched to an alternative recovery solution, or you find the software does not integrate well with your storage setup. You should also cancel if renewal fees no longer justify the benefit, or if Tenorshare has not responded to your support requests within 48 hours on a critical issue.
How to cancel 4DDiG on each platform
Your cancellation method depends on where you purchased your licence. Yafee recommends identifying your purchase channel first, then following the specific steps below.
Cancel 4DDiG via tenorshare's official website
- Log into your Tenorshare account at tenorshare.com using your registered email and password.
- If you have forgotten your password, click "Forgot password?" on the login page and follow the reset link sent to your email.
- Navigate to "My Account" or "Account Settings" in the top-right menu.
- Select "Subscription" or "Licences" from the sidebar options.
- Locate your active 4DDiG subscription and click "Cancel Subscription" or "Manage Licence".
- If you see an "Auto-Renewal" toggle, switch it to OFF first.
- Tenorshare will prompt you to confirm your cancellation and may offer a discount to retain your subscription. Click "Continue Cancellation" to proceed.
- You can decline any retention offer.
- You will receive a confirmation email within 2 hours. Save this email as proof of cancellation.
- If you do not receive a confirmation email within 4 hours, contact Tenorshare support at [email protected].
- Check your next billing date in your account dashboard. It should show "No upcoming charges" or "Cancelled".
- If charges still appear, contact your payment provider to dispute the transaction.
Cancel 4DDiG via google play store
- Open the Google Play Store app on your Android device or visit play.google.com on your desktop.
- Log in with the Google account linked to your 4DDiG subscription.
- Tap the profile icon in the top-right corner and select "Payments and subscriptions".
- On desktop, select "Account" from the top-left menu instead.
- Select "Subscriptions" from the dropdown menu.
- Locate and tap "4DDiG" in your active subscriptions list.
- Tap "Cancel subscription" at the bottom of the subscription details page.
- Google Play will ask why you are cancelling; select the reason that applies to you (optional but helpful for transparency).
- Confirm your cancellation by tapping "Cancel subscription" again.
- Your subscription will end on your next billing date; you retain access until that date.
- You will receive a confirmation email from Google Play within 2 hours.
- If you cancel within 48 hours of your renewal date, you may request a refund directly from Google Play.
Cancel 4DDiG via apple app store
- On an iOS device, open the Settings app and navigate to "App Store" (or your Apple ID account).
- On a Mac, open the App Store app and select "Account" from the top menu.
- Tap your Apple ID profile picture and select "View Apple ID" or "Account Settings".
- You may be prompted to sign in with your Apple ID password.
- Select "Subscriptions" from the menu.
- Locate "4DDiG" in your active subscriptions list.
- Tap "4DDiG" and select "Cancel Subscription" or "Edit Subscription".
- Confirm your intention to cancel by selecting "Confirm" or "Cancel Subscription".
- Your subscription will end on your next renewal date. You retain access to the app until that date.
- If you cancel within 48 hours of renewal, contact Apple directly at support.apple.com to request a refund.
- Verify your cancellation by returning to the Subscriptions list. 4DDiG should show as "Expired" or should no longer appear.
- If the status does not update within 2 hours, force-close the App Store and reopen it.
Cancel 4DDiG purchased via third-party resellers
If you purchased 4DDiG through Share-It, MyCommerce, or another reseller, you must cancel directly with that reseller, not with Tenorshare.
- Log into your account at the reseller's website (share-it.co or mycommerce.com).
- Use the email address associated with your original purchase.
- Navigate to "My Orders", "Purchases", or "Subscriptions" in your account dashboard.
- Locate your 4DDiG licence and click "View Details" or "Manage".
- Look for a "Cancel", "Unsubscribe", or "Request Refund" button.
- If you do not see a cancellation option, contact the reseller's support team with your order number.
- Submit your cancellation request and save the confirmation reference number.
- The reseller will send you a confirmation email within 24 to 48 hours.
- Verify that no further charges appear on your credit card statement after your next billing cycle.
- If charges continue, dispute them with your card issuer immediately and provide your cancellation confirmation.
Refunds and money-back guarantees
Your refund eligibility depends on when you cancel and which purchase channel you used.
Refund eligibility by purchase channel
| Purchase channel | Money-back guarantee | Refund timeline | Conditions |
|---|---|---|---|
| Tenorshare official website | 30 days | 5-7 business days | Cancel within 30 days of purchase |
| Google Play Store | 48 hours | 3-5 business days | Cancel within 48 hours of purchase or renewal |
| Apple App Store | 48 hours | 3-5 business days | Request refund through Apple Support within 48 hours |
| Third-party resellers | Varies (typically 30 days) | 7-14 business days | Contact reseller support; check their refund policy |
How to request a refund
If you cancel within the money-back guarantee window, you can request a refund directly from Tenorshare or your reseller.
- Contact Tenorshare support at [email protected] or through the live chat on tenorshare.com.
- Include your order number, purchase date, and the email address linked to your account.
- Clearly state that you are requesting a refund within the 30-day guarantee period.
- Tenorshare will review your request and respond within 24 to 48 hours.
- They may ask why you are requesting a refund or verify that you have cancelled your subscription.
- Once approved, Tenorshare will process your refund to your original payment method.
- Your bank may take 3 to 7 business days to credit the refund to your account.
- Check your bank statement to confirm the refund has appeared.
- If the refund does not appear within 10 business days, contact Tenorshare again with your bank's transaction reference number.
Disputing charges if a refund is denied
If Tenorshare refuses your refund request without reasonable justification, you have the right to dispute the charge with your card issuer or file a complaint with the CCCS.
- Contact your bank or credit card provider and request a chargeback or dispute.
- Provide copies of all communication with Tenorshare, including support emails and your cancellation confirmation.
- Explain that the refund was denied outside the statutory money-back period or in breach of your cancellation request.
- Your card issuer will open a dispute investigation, typically lasting 30 to 60 days.
- Tenorshare will have an opportunity to respond to the dispute with evidence that the refund was correctly denied.
- Once the dispute concludes, your card issuer will credit or debit your account accordingly.
- If the dispute rules in your favour, you will receive a full refund plus any associated dispute fees.
- If you are not satisfied with the card issuer's decision, escalate your complaint to the CCCS at www.cccs.gov.sg.
- The CCCS can investigate whether Tenorshare engaged in unfair trading practices and may mandate a refund.
What happens after you cancel 4DDiG
Cancellation does not happen instantly; you retain access to your software until your current billing period ends. Understand what to expect in the days and weeks following your cancellation request.
Access and software expiry
Once you cancel your subscription, you remain able to use 4DDiG until your current licence term expires. For example, if you cancel mid-month on a monthly subscription, you retain full access until the end of that month. After the expiry date, the software will lock you out and prompt you to renew or purchase a new licence. You will lose access to premium features such as file repair and file preview, reverting to a basic read-only state if available.
Email confirmations and documentation
Save every cancellation confirmation email you receive from Tenorshare, Google Play, Apple, or your reseller. These emails serve as proof that you cancelled on a specific date and protect you if Tenorshare or your bank disputes whether you attempted to cancel. Store these emails in a dedicated folder and take screenshots as a backup.
Monitoring your billing and reporting unauthorised charges
Check your credit card or bank statement 5 to 10 days after your cancellation to confirm that no further charges appear. Tenorshare should not charge you beyond your cancellation date. If you notice a charge after cancellation, contact your card issuer immediately and reference your cancellation confirmation email. You can also report the unauthorised charge to the CCCS if the company refuses to refund it within 14 days of your dispute.
Common mistakes when cancelling 4DDiG
Cancellation is straightforward, but small oversights can delay your refund or leave you vulnerable to unwanted renewal charges. Yafee recommends reviewing these common pitfalls before you cancel.
Mistake 1: confusing cancellation with uninstallation
Uninstalling the 4DDiG app from your device does not cancel your subscription. You must actively cancel your subscription through your account settings or the payment platform. Uninstalling simply removes the software; your licence remains active and renewal charges continue. Always cancel through the official method first, then uninstall the app afterwards.
Mistake 2: not capturing cancellation confirmation details
If Tenorshare or your payment platform does not provide a written confirmation immediately, request one via email. Take a screenshot of your account dashboard showing "Cancelled" or "No upcoming charges" as backup proof. Without documented proof, you cannot dispute a charge that appears after cancellation.
Mistake 3: cancelling with the wrong account or payment method
Ensure you log into the account associated with your 4DDiG purchase. If you purchased via Google Play, cancel via Google Play, not Tenorshare's website. Cancelling in the wrong place will not affect your subscription and your charges will continue. Double-check the payment method and purchase email before initiating cancellation.
Mistake 4: ignoring renewal reminders after cancellation
Some platforms send renewal reminders even after you have cancelled. If you receive a renewal notice after cancellation, do not ignore it. Verify that your cancellation is still active in your account settings. If the notice conflicts with your cancellation status, contact support immediately to clarify.
Mistake 5: missing the money-back guarantee window
Tenorshare's 30-day money-back guarantee is a fixed window. If you cancel on day 31, you lose the right to request a refund. Mark your purchase date on your calendar and submit refund requests within 30 days if you want a full refund.
Comparing 4DDiG to alternative data-recovery tools
Before you cancel, consider whether an alternative solution better meets your needs. Yafee has compiled a comparison of popular data-recovery options available to Singapore users.
Data-recovery software comparison
| Software | Price (SGD) | Lifetime licence? | Free preview? | File repair? | Best for |
|---|---|---|---|---|---|
| 4DDiG | S$47.21/year | Yes (S$118.42) | Yes | Yes | Balanced recovery and repair |
| EaseUS Data Recovery Wizard | S$58/year | No | Yes | Yes | Windows and Mac users |
| Recuva (Piriform) | Free (Pro: S$25 one-time) | Yes | Yes | No | Budget-conscious users |
| R-Studio | S$93.50/year | Yes (S$187/perpetual) | Limited | Yes | Advanced technical users |
If you value automatic renewal flexibility and file repair in one package, 4DDiG remains competitive. However, if you prefer a one-time purchase with no ongoing fees, Recuva Pro or R-Studio's perpetual licence may suit you better. Yafee recommends downloading the free trial of any alternative before cancelling 4DDiG, so you can test compatibility with your devices.
Contact information and escalation
If Tenorshare refuses to process your cancellation or disputes your refund request, Yafee provides the official contact channels available to Singapore consumers.
Tenorshare support
Email: [email protected]
Live chat: Available on tenorshare.com during business hours (Hong Kong time).
Response time: 24 to 48 hours for email inquiries.
Mailing address: Tenorshare (Hongkong) Limited, Hong Kong (no Singapore office address publicly available; escalate complaints to the CCCS instead).
Singapore consumer protection authority
Competition and Consumer Commission of Singapore (CCCS): www.cccs.gov.sg
File a complaint: Complete the online complaint form at https://www.cccs.gov.sg/make-a-complaint or email [email protected].
Escalation deadline: Submit your complaint within 1 year of the incident. Complaints may take 3 to 6 months to resolve.
Chargeback and card issuer dispute
Contact your bank or credit card provider directly if Tenorshare continues to charge you after your cancellation request. Your card issuer can reverse unauthorised charges and investigate within 30 to 60 days.
Key takeaways for cancelling 4DDiG in singapore
Cancelling 4DDiG is straightforward when you follow the correct method for your purchase channel. Tenorshare's 30-day money-back guarantee protects you if you cancel within one month of purchase, and Singapore's Consumer Protection (Fair Trading) Act ensures you have the right to cancel automatic renewals at any time. Document your cancellation request, monitor your billing for unwanted charges, and escalate to the CCCS or your card issuer if Tenorshare refuses to honour your request.
Yafee has helped thousands of consumers cancel software subscriptions, recover refunds, and dispute unauthorised charges across Singapore. Whether you are cancelling on Tenorshare's website, Google Play, the Apple App Store, or a third-party reseller, Yafee's step-by-step guides ensure you cancel correctly and protect your refund rights. Visit Yafee.com for detailed guides on cancelling other SaaS services and software subscriptions in Singapore, and bookmark this page for future reference.
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