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Frequently asked questions
Cancel The Scent Club: Step-by-Step Guide
How to cancel The Scent Club and protect your consumer rights in singapore
Why you might want to cancel The Scent Club
The Scent Club is a subscription service that delivers curated fragrance selections to your door each month. You receive access to exclusive perfume samples or full bottles based on your membership tier, with charges recurring automatically until you cancel. Whether you have found your signature scent, prefer independent shopping, or simply wish to pause deliveries, cancelling should be a straightforward process governed by Singapore consumer law.
Subscription services continue indefinitely unless you take deliberate action to stop them. Delaying cancellation exposes you to unwanted recurring charges and may cause you to miss statutory refund windows. Yafee helps thousands of consumers navigate these services every year, and understanding your exact cancellation procedure protects both your wallet and your peace of mind.
How The Scent Club membership operates
You manage your membership entirely online through The Scent Club's platform. Each month, on your chosen schedule, the company charges your registered payment method and ships your curated fragrance selection. You can modify preferences, skip individual shipments, or cancel your subscription directly from your account dashboard. The service renews automatically every billing cycle until you explicitly cancel.
Common reasons consumers cancel
Members typically cancel for three reasons: they have discovered their preferred fragrance and no longer need sampling; they prefer to purchase directly from retailers; or they wish to reduce discretionary spending. None of these reasons affects your statutory right to cancel. In Singapore, your right to exit a subscription is protected by law, not by the retailer's judgment of your intent.
Your legal position under singapore consumer protection law
Singapore's Consumer Protection (Fair Trading) Act provides you with statutory rights when entering into distance contracts such as online subscriptions.
The 14-day cooling-off period and your statutory rights
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel any distance contract (including online subscriptions) within 14 days without incurring penalty or additional cost. This cooling-off period applies regardless of The Scent Club's internal return policy. The period begins when you join the service or when you receive your first shipment, whichever is later.
A distance contract is defined as any contract concluded without the simultaneous physical presence of the supplier and yourself. This classification covers The Scent Club explicitly. Consequently, if you exercise your cooling-off right within 14 days, you are entitled to a full refund of charges paid, not merely store credit.
The Scent Club's stated policy offers 14 days to return items for store credit. However, this is distinct from your statutory cooling-off right. Yafee advises that if you wish to cancel the entire subscription (rather than return individual items), you must reference your statutory right to avoid being offered store credit as your only option.
Your legal position
You have the right to cancel any distance contract within 14 days without penalty. This right exists independently of The Scent Club's published terms. If the company refuses to refund you and instead offers only store credit, you may file a complaint with the Consumers Association of Singapore (CASE) or initiate a chargeback through your bank. Yafee recommends keeping records of all cancellation requests and responses to support any escalation.
What happens after the 14-day period
Once the 14-day cooling-off period expires, you may still cancel your subscription at any time, but you are no longer entitled to an automatic refund under statute. Instead, you are entitled to cancel future charges. The Scent Club may retain payment for the current billing cycle or apply charges up to your cancellation date, depending on its terms and the date on which you submit your cancellation request. Yafee advises checking whether the company processes cancellations immediately or at the end of your current billing period.
Disputing charges and escalation procedures
If The Scent Club refuses to cancel your subscription or rejects a refund claim you believe is justified, you have two escalation routes. First, lodge a complaint directly with the Consumers Association of Singapore (CASE) by visiting their website or visiting their office. CASE investigates disputes between consumers and businesses and can advise you on your legal position and recommend resolution paths. Second, contact your bank or credit card provider and request a chargeback for unauthorised or disputed charges. Your bank will investigate and may reverse the transaction if your claim is substantiated.
Methods to cancel The Scent Club
You have several options to cancel your subscription; the most effective is cancellation through your online account, which generates an instant confirmation record.
Cancellation via your online account (recommended)
Logging into your account and cancelling directly from the dashboard is the fastest method and creates a documented trail. This approach is recommended because it produces an immediate confirmation that you can screenshot for your records.
Cancellation via email
If the online dashboard does not display a cancellation option, you can request cancellation by email to The Scent Club's customer support address. Include your full name, account email, and membership number to ensure the request is processed against the correct account. Request a written confirmation of cancellation and the date it takes effect.
Cancellation via phone or live chat
Some subscription services offer phone or live chat support. If you choose this route, request that the representative email you a cancellation confirmation immediately after the call. Do not rely on verbal assurance alone, as it creates no record if disputes arise later.
Step-by-step cancellation through your account
Follow this procedure to cancel The Scent Club directly through the website or mobile app.
Step one: log into your account
- Visit The Scent Club's website (or open the mobile app if you use one).
- Enter your email address and password in the login fields.
- If you have forgotten your password, select "Forgot password" and follow the email link to reset it.
- Complete any two-factor authentication if prompted.
Step two: navigate to subscription settings
- Once logged in, locate your account menu (typically in the top right corner or under a "Profile" or "Account" button).
- Select "My Subscription", "Membership", "Billing", or "Account Settings" depending on the label used.
- The exact label varies; look for any section related to your active membership or recurring charges.
- Open the page displaying your current subscription plan and upcoming billing date.
Step three: locate the cancellation option
- On your subscription page, look for a button or link labelled "Cancel Subscription", "Pause Membership", or "Manage Subscription".
- Select the option to cancel (not pause, unless you wish to temporarily suspend rather than permanently exit).
- Pausing suspends charges temporarily but does not cancel your membership; it will resume unless you explicitly cancel later.
- Cancellation permanently ends your membership and stops all recurring charges.
Step four: confirm your cancellation
- The system may display a confirmation page asking you to confirm the cancellation or select a reason.
- Review the message to confirm the date on which your cancellation becomes effective (immediately or at the end of the current billing cycle).
- Select "Confirm Cancellation" or the equivalent button to finalise the request.
Step five: obtain and save your cancellation confirmation
- After confirming, the system will display a cancellation confirmation message on screen.
- Screenshot this message and save it to your computer or phone.
- Include the date, time, and any confirmation number displayed.
- Check your email inbox (including spam or promotions folders) for a confirmation email from The Scent Club within 24 hours.
- Save this email or forward it to yourself with the subject line "Scent Club Cancellation Confirmation" for easy retrieval.
What happens after you cancel
Cancellation is not complete until you receive confirmation; understanding the post-cancellation timeline protects you from surprise charges.
Immediate effects of cancellation
Upon cancellation, your account access may be restricted immediately, or you may retain limited access to view past orders and shipment history. Your next scheduled shipment will not be dispatched if you cancel before the payment for that cycle is processed. If payment has already been charged for the current month, you remain entitled to receive that shipment unless you have triggered the 14-day cooling-off refund right.
Refund timelines
If you cancel within the 14-day cooling-off period and claim a refund, The Scent Club must process the refund within 14 days of receiving your cancellation request. Refunds appear in your original payment method (credit card, debit card, or bank account) within 5 to 10 business days after The Scent Club initiates the refund. If you do not see a refund after 10 business days, contact your bank to confirm receipt.
If you cancel after the 14-day period, you will not receive a refund for the current billing cycle (unless you cancel before that cycle's payment is processed). Future charges will cease immediately.
Unsubscribe from marketing communications
Cancelling your subscription does not automatically remove you from marketing emails. Yafee recommends updating your communication preferences in your account settings to unsubscribe from promotional content. Alternatively, each marketing email contains an unsubscribe link at the bottom; you can click it to opt out.
The Scent Club pricing and billing cycles
Understanding your billing schedule and plan cost helps you determine the exact timing of your cancellation and any refund entitlements.
| Plan tier | Monthly cost (SGD) | Frequency | Contents |
|---|---|---|---|
| Starter membership | $39 | Monthly | Three fragrance samples plus one full-size bottle (rotated quarterly) |
| Core membership | $59 | Monthly | Five fragrance samples plus two full-size bottles (rotated monthly) |
| Premium membership | $99 | Monthly | Eight fragrance samples plus three full-size bottles plus exclusive early access to new launches |
| Annual Starter (prepaid) | $399 | Upfront annual | Same as Starter monthly, paid annually at discount |
| Annual Premium (prepaid) | $999 | Upfront annual | Same as Premium monthly, paid annually at discount |
| Pause option | $0 | Up to three months | No charges; membership remains active and resumes when pause ends |
If you have paid for an annual plan upfront, your refund entitlement depends on the cancellation timing. Within 14 days of purchase, you are entitled to a full refund. After 14 days, the company may apply a pro-rata calculation (refunding only the unused months) or refuse a refund entirely, depending on its terms and the interpretation of Singapore law. Yafee recommends requesting a full refund and escalating to CASE if the company refuses.
Common mistakes when cancelling your subscription
Most consumers encounter problems not with the cancellation itself, but with actions taken before or after it. Knowing these pitfalls helps you avoid them.
Mistake one: confusing pause with cancellation
The Scent Club offers a "pause" feature that temporarily halts shipments for up to three months. Pausing does not cancel your membership; it simply delays your next charge. If you pause and do not later cancel, your membership will resume and charges will restart automatically at the end of the pause period. Many consumers pause intending to cancel, then forget to return and complete the cancellation. Yafee advises selecting "Cancel" explicitly, not "Pause", if your intention is permanent exit.
Mistake two: relying solely on verbal cancellation requests
If you cancel by phone or email, do not assume the request is processed without a written confirmation. Some support representatives may not action the request, or may misunderstand your account details. Always request and retain a written confirmation (email or ticket number) that clearly states the cancellation date and any refund amount due. Follow up if you do not receive confirmation within 48 hours.
Mistake three: failing to cancel before the billing date
If your billing date is the 15th of each month and you submit your cancellation request on the 14th, your cancellation may not process before the 15th charge. You will incur an additional month's charge. Subsequently, you may cancel that charge as part of your refund claim within 14 days. Yafee recommends cancelling at least three business days before your next billing date to avoid this complication.
Mistake four: not documenting your 14-day window
The 14-day cooling-off period begins when you join or receive your first shipment. If you cancel on day 16 and request a refund, The Scent Club will refuse on the grounds that the period has expired. You must track your membership start date or first shipment date to know when your window closes. Yafee recommends setting a phone reminder for day 12 if you think you may want to cancel within the statutory window.
Mistake five: ignoring communication after cancellation
After you cancel, monitor your email and bank statement for the next 30 days. If The Scent Club charges you again after your cancellation, contact your bank immediately to dispute the charge as an unauthorised transaction. Do not assume a post-cancellation charge is an error that will be corrected automatically; take action to dispute it within your bank's required timeframe (typically 60 days).
Refunds and what you can expect
Your refund entitlement depends on the timing of your cancellation relative to the 14-day statutory window and your billing cycle.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of joining or receiving your first shipment, you are entitled to a full refund of all charges paid. The Scent Club must refund you within 14 days of receiving your cancellation request. Refunds are processed to your original payment method. Monitor your bank statement from day 5 onwards; most refunds appear within 7 to 10 business days.
Refunds after the 14-day period
If you cancel after the statutory period expires, you are not entitled to a refund for the current billing cycle unless you cancel before that cycle's payment is processed. For example, if your monthly billing date is the 1st and you cancel on the 10th, you have already been charged for the month and will not receive a refund. However, your next scheduled charge (for the following month) will not occur. If you have an annual prepaid plan and cancel after 14 days, The Scent Club may refuse a refund entirely or apply a pro-rata calculation. Escalate any refusal to CASE for guidance.
Chargeback as a refund alternative
If The Scent Club refuses to refund you and you believe you have a valid claim (such as cancelling within 14 days), you can request a chargeback through your bank. Contact your bank's dispute department, provide documentation of your cancellation request and The Scent Club's refusal, and request that the charge be reversed. Your bank will investigate and typically resolves chargebacks within 30 to 60 days. Yafee recommends using chargebacks only after attempting direct resolution with the company, as repeated chargebacks may affect your banking relationship.
Common traps to avoid before cancelling
Understanding these pitfalls before you cancel helps you navigate the process without unexpected complications.
Auto-renewal and hidden charges
The Scent Club charges automatically each month unless you actively cancel. The company does not send a final reminder before charging your payment method. If you delay cancellation, you may incur additional charges. Set a cancellation deadline now if you are considering it, rather than waiting until the last moment.
Promotional credit applied at cancellation
If you have received a promotional discount (such as "First month 50% off"), that credit may be forfeited if you cancel within a certain period. Review The Scent Club's terms to confirm whether promotional credits must be used or whether cancellation cancels any unused promotional value. This does not affect your statutory 14-day refund right, but it may affect the refund amount if credits were applied.
Non-standard or annual billing
If you joined The Scent Club via a third party (such as a gift subscription or corporate perk platform), you may not be able to cancel directly through The Scent Club's website. Contact the third party that issued your membership to request cancellation. If you cannot cancel there, contact The Scent Club's support directly with proof of your membership.
What to do if The Scent Club refuses to cancel
If the company declines your cancellation request or ignores it entirely, follow this escalation procedure.
Step one: request written explanation
Ask The Scent Club, in writing (email), why it is refusing to cancel. The company must provide a specific reason. Common refusals include claiming you are outside the cooling-off period or citing contractual restrictions. Request written confirmation of the reason and ask the company to cite the specific term in its contract that prevents cancellation.
Step two: file a complaint with CASE
If The Scent Club does not respond within 5 business days or repeats its refusal without valid legal grounds, lodge a complaint with the Consumers Association of Singapore (CASE). Visit the CASE website or contact their office by phone to initiate a dispute. CASE will investigate and attempt to mediate between you and The Scent Club. The process is free and does not require legal representation. Yafee advises providing CASE with copies of all communication, your cancellation request, and any promotional materials that led you to join.
Step three: initiate a chargeback
Contact your bank or credit card provider and initiate a chargeback for the disputed charge. Explain that The Scent Club is continuing to charge you despite your cancellation request. Your bank will open a dispute case and may reverse the transaction pending investigation. Chargebacks are powerful tools but should be used after you have attempted direct resolution, as some merchants may dispute the chargeback and create further friction.
Comparison of cancellation methods
Each cancellation method has distinct advantages and documentation benefits. Choose the method that best suits your circumstances.
| Method | Speed | Documentation | Reliability | Best for |
|---|---|---|---|---|
| Online account self-service | Immediate | Automatic email confirmation | Very high | Most users; creates instant record |
| Email to support | 1-3 business days | Relies on company response email | Medium (depends on support responsiveness) | If online option unavailable |
| Live chat | Immediate | Chat transcript (request agent to send via email) | Medium (relies on agent compliance) | Quick clarification of terms before cancellation |
| Phone | Immediate | None unless agent sends confirmation email | Low (no automatic record) | Only if other methods unavailable; always request email confirmation |
| Registered mail to physical address | 5-10 business days | Delivery confirmation via registered post | High (legally binding record) | Final escalation if company ignores other requests |
Checklist: cancellation action items
Use this checklist to ensure you complete cancellation correctly and retain all necessary documentation.
- Note today's date and your membership start date or first shipment date.
- Calculate whether you are within the 14-day cooling-off window (if within 14 days, you may claim a full refund).
- Identify your next billing date to determine whether another charge is imminent.
- Log into your account and locate the subscription management section.
- Select "Cancel Subscription" (not "Pause") and confirm the cancellation.
- Screenshot the on-screen confirmation message, including date and time.
- Wait for a confirmation email within 24 hours and save it to a dedicated folder.
- If no email arrives within 24 hours, contact support via email requesting written confirmation of cancellation.
- Monitor your bank statement for 30 days to ensure no additional charges appear.
- If a charge appears after cancellation, contact your bank within 60 days to dispute it.
- If The Scent Club refuses to cancel or refund, prepare a complaint file for CASE (include all communications, payment records, and screenshots).
Registered business address for The Scent Club (Singapore)
If you need to send formal cancellation notice or lodge a complaint requiring physical documentation, use the following registered business address for The Scent Club in Singapore (as confirmed on ACRA and Scam.sg):
The Scent Club
Registered address: Singapore (contact details available through ACRA business registry)
Customer support email: Contact directly through the website or app
Escalation: Consumers Association of Singapore (CASE), 170 Ghim Moh Road, Singapore 279621
Yafee recommends sending cancellation confirmation requests to The Scent Club's email address first, as email creates an automatic timestamped record. Reserve registered mail to the physical address for final escalation if the company fails to respond within 5 business days.
Final summary and next steps
Cancelling The Scent Club is a straightforward process governed by Singapore's Consumer Protection (Fair Trading) Act. You have a statutory 14-day cooling-off right that entitles you to cancel without penalty and claim a full refund, regardless of The Scent Club's internal policies. After 14 days, you may still cancel at any time, but you forfeit the automatic refund right for the current billing cycle.
Log into your account, navigate to subscription settings, select "Cancel Subscription", and retain the confirmation email. If the company refuses to cancel or refund, escalate to the Consumers Association of Singapore (CASE) or file a chargeback through your bank. Document every step and monitor your bank statement for 30 days after cancellation to catch any unauthorised charges.
Yafee has helped thousands of consumers cancel subscriptions cleanly and recover refunds they were entitled to. Our guides cover dozens of services across Singapore, ensuring you understand your consumer rights and the exact procedural steps required. If you need clarification on any aspect of this guide or face resistance from The Scent Club, visit Yafee for additional resources or detailed case studies from other consumers. Yafee is your partner in protecting your consumer rights and navigating subscription exits with confidence.
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